Staff Motivation In Barclay Management

DECLARATION
I declare that the work done in this business report is entirely my own. The work has not been
previously submitted in any format. All the guidance and theories used in making of this report
has been duly highlighted and no work is plagiarized.
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Signature:
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ACKNOWLEDGMENTS
I would like to thank my instructor for the tremendous support that he provided throughout the
project. This project would not have been completed without the tireless efforts of my friends
who helped in carrying out the primary research and were a source of constant support for me.
Lastly I would like to thank my parents, to whom I owe everything to.

Executive Summary
The motivation of employees in the banking sector has always been a very important aspect in
terms of the performance of the banks as this motivations leads to increased productivity and this
often is the main differentiating factor between the various banks operating in the same market.
The study was conducted to find out the factors that specifically motivate the bank employees
and how the banks can use these factors to make itself more efficient overall and to have a
workforce that is satisfied with their jobs. The study was conducted with the data collected from
Barclays and the data collected from the employees and the management was used to measure
the results. The major findings of the research are that employees working in the Barclays are
most affected by the work environment as well as the compensation that they receive. The major
recommendation for Barclays after the results of the study is that the bank needs to provide a
good work environment in order for the employees to feel motivated.

Contents
Executive Summary..................................................................................................................................... 3
CHAPTER 1: INTRODUCTION................................................................................................................ 5
CHAPTER 2: LITERATURE REVIEW...................................................................................................... 6
2.1: Motivation........................................................................................................................................ 6
2.1.1: Motivational Drives................................................................................................................... 6
2.1.2: Motivation and Morale.............................................................................................................. 7
2.1.3: Motivational Theories................................................................................................................ 7
2.2. Company Profile: Barclays............................................................................................................... 8
Chapter 3: METHODOLOGY.................................................................................................................... 9
3.1. Adopted Research Methodology....................................................................................................... 9
3.2. Data Collection................................................................................................................................. 9
3.2.1. Primary Data........................................................................................................................... 10
3.2.2. Secondary Data....................................................................................................................... 10
3.2.3. Sampling.................................................................................................................................. 10
3.3. Limitation....................................................................................................................................... 10
Chapter 4: RESULT AND DISCUSSION................................................................................................. 11
4.1. Interview......................................................................................................................................... 11
4.2. Result and Discussion..................................................................................................................... 11
CHAPTER 5: CONCLUSION AND RECOMMENDATIONS.................................................................12
Bibliography............................................................................................................................................... 14