Change Management in Ambulance Victoria

Change management

TABLE OF CONTENTS
ORGANISATION PROFILE..........................................................................................................3
GLOSSARY OF KEY CHANGE MANAGEMENT CONCEPTS................................................3
a) Process perspective on change.................................................................................................3
b) Five steps in change process....................................................................................................3
c) Environmental forces...............................................................................................................3
d) Organisational diagnosis..........................................................................................................4
e) Intervention .............................................................................................................................4
f) Implementation.........................................................................................................................4
INTERVENTIONS..........................................................................................................................4
First intervention..........................................................................................................................4
Second intervention.....................................................................................................................4
REFERENCES................................................................................................................................6
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ORGANISATION PROFILE
Ambulance Victoria is an agency of the Department of Health and Human Services in
Victoria- an Australian state. This organisation belongs to the prime health and social care
service industry and specifically provides ambulance and emergency services in the state. Apart
from transportation, basic medical help is also provided to the patient during transit.
GLOSSARY OF KEY CHANGE MANAGEMENT CONCEPTS
a) Process perspective on change
Changes are perceived as modifications and improvements according to the
organisational processes. This perspective differs from implementers to the people who are going
to face these changes (Cummings and Worley, 2014).
b) Five steps in change process
Following are the main stages of change process:
 Identifying and understanding needs for changes.
 Communicating identified changes.
 Developing respective change plans.
 Implementation of necessary actions according to devised plan.
 Evaluation and monitoring of change plan (Cameron and Green, 2015).
c) Environmental forces
Ambulance Victoria is subjected to following environmental forces when considering
change management.
 Political changes or reforms.
 Economic disturbances.
 Socio-cultural forces.
 Technological developments.
 Ecological disruptions (Javanparast and et. al., 2017).
 Legal frameworks.
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