Designing Learning Case Study
Added on 2020-05-28
23 Pages3382 Words111 Views
Leadership Management
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Case Study: T-Shirts R UsYou are part of the human resources (HR) departmentof a medium-sized retail organisation: T-shirts R UsInformation about T-Shirts R Us●T-Shirts R Us is a medium-sized company with its head office in Melbourne.●You have four retail outlets in Melbourne and three in Sydney. All outlets are inmajor shopping malls.●Staff in each outlet includes:–one manager (full time)–one assistant manager (some part time in a job share, others full time)–10-15 casual staff (exact number varies from outlet to outlet)●You are hoping to expand operations so that you have outlets in all majorAustralian cities, but this is still some time away.●Outlets are open 7 days per week and follow standard operating hours of the mallthey are in.The situation and information about the target learnersIn the past three months, T-shirts R Us has appointed three new assistant managers:●one of the new assistant managers is full time and is based in Sydney●the other two are part time workers in a ‘job-share’ arrangement.All new managers were previously casual employees of T-shirts R Us, so are familiar with theday-to-day operations of the store. This is the first time they have had a supervisory ormanagement position.Specific duties of each assistant manager include the following:●Advise all casual staff of their allocated working hours each week, ensure theiravailability and make alternative arrangements if a casual staff member isunavailable to work an allocated shift (N.B. Store managers set up the schedule;this is not part of the assistant managers’ role)●Act on behalf of the manager on days when the manager is not on duty. Relevantduties include:–supervise casual staff and ensure their compliance with T-Shirts R Usoperating procedures, including procedures for customer service
Learning Activities ● Designing Learning–identify circumstances when casual staff are not doing their jobs as requiredand take immediate steps to rectify this–manage customer complaints effectively●Help train new casual staff on-the-job, including:–how to use the cash register–customer service procedures, etc.●Assist the store manager with inventory management using the company databaseto track inventory●Assist the store manager to keep track of day-to-day cash flow.Training to be offeredT-Shirts R Us senior management wants to run an introductory management training programfor all assistant managers at all seven outlets (new and experienced included, meaning a totalof 8 learners: 6 full time and 2 part time).Your jobDesign and develop a learning program that holistically addresses either your chosen unit ofcompetency from a relevant qualification or the criteria relevant to your workplace orindustry. The program must be suitable for the target learner group.Version 1.4 © 2017 Blackwater Projects 2
Learning Activities ● Designing LearningCasestudy2—Write learning outcomes for each sessionInstructionsWrite the learning outcomes for each session of your learning program. Use information andexamples in the learner guide to guide you.Refer to the learner guide for examples and assistance. SessionLearningoutcomeBy the end of the session, learners should be able to...1 Understandingduties Understand his role in the organization and theresponsibilities that will be placed on their shoulders. Also,know the details of his designation requirements.2 ManagingSchedules The role of a manager is all about managing the schedulesof the various employees. By the end of this session, thepersonnel should be comfortable in managing the variousschedules of the other employees (Jackson, Schuler &Jiang, 2014).3Leadership This session should teach the employees to lead theemployees and make them comfortable with the variousresponsibilities associated with training.4 ManagerialResponsibilities A manager has various other responsibilities on hisshoulders; the manager should be able to manage all theseresponsibilities as well. For e.g., staff grievance, customerredressal.5 Customer Service A business is all about customers. Through this, theVersion 1.4 © 2017 Blackwater Projects 3
Learning Activities ● Designing Learningmanager should understand the various types of consumersand their importance to the business (Wilton, 2016).6 On the jobtraining The new employees will be provided with training andthe manager should be aware of the relevant details ofproviding training.7 InventoryManagement The manager should be skilled at managing the inventoryof the organization. This training may help the employee inunderstanding how to manage the inventory.8 CashManagement The cash register has to be maintained regularly andhence, the manager should be aware of the procedure (Jianget al., 2017). Version 1.4 © 2017 Blackwater Projects 4
Learning Activities ● Designing LearningCasestudy2—Develop activities and allocate time frames foreach sessionInstructionsDevelop activities and allocate periods for each session. Use the example in the learner guideto guide you.Session (topic)Content and activities (and timing)Intro, conclusion& contingenciesTotaltime1 Understanding duties The duties of the assistant managerwill be explained to him .Will befollowed by a brief intro, giving outhandouts and other activities likepresentation and others. (2 hours) 1 hour 3hours2 ManagingSchedules A dummy situation is presented infront of the managers and they are givenreal life situations to understand how tomanage schedules. (2 days)1 day 3 days3Leadership They will be given a brief introductionon the importance of leadership, will begiven real life scenarios and understandtheir point of view and correct themeventually(1 day) Half a day1 anda halfdays 4 ManagerialResponsibilities They will be told about what theorganization wants them to do and theirroles specific to managing theemployees and customers alike. ( 2days) Half a day2 anda halfdays Version 1.4 © 2017 Blackwater Projects 5
Learning Activities ● Designing Learning5 CustomerService The trainees will be taught how totreat the consumers. How to understandthe needs of the consumers. ( 1 day)1 day 2days 6 On the jobtraining They will be taught the importance oftraining and how they will be trainingthe new staff. Some reading materialmay be provided to the staff.(2 days) - 2days 7 InventoryManagement They will be provided with detailsabout the inventory status, stockmeasurement and stocktaking. (1 and ahalf days)Half day 2days 8 CashManagement The cash needs to manage. They willtaught how to manage their cashregister( 2 days)1 day 3days Version 1.4 © 2017 Blackwater Projects 6
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