Reflecting on Personal Experiences: A Descriptive Essay

The assignment is a descriptive essay that reflects on the author's experience with their parents' divorce. The essay explores the author's emotions and coping mechanisms during this difficult time, including trying to understand the reasons behind the divorce and taking care of themselves and their grandparents. The author also discusses how they came to terms with the new reality and found ways to manage their emotions. This reflective essay provides a personal perspective on the impact of family dynamics on individual growth and development.

Develop and use emotional
Intelligence

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 – Self Awareness...............................................................................................................1
PART 1...................................................................................................................................1
1.Brief description of the event.....................................................................................1
2.Application of Gibbs Reflecting Cycle in the reflection provided............................2
a. Description of feeling......................................................................................3
b. Reflection on the answers................................................................................3
c. Reflection on how emotions are controlled.....................................................3
d. Action plan......................................................................................................5
PART2....................................................................................................................................5
1. Diary writing ............................................................................................................5
2. Reflection of dairy ...................................................................................................5
TASK 2 – Self Management............................................................................................................6
PART 1...................................................................................................................................6
1. Understanding one's emotions and how they affect others.......................................6
PART 2...................................................................................................................................7
1. Interview session with friends...................................................................................7
2. Reviewing the answers..............................................................................................7
3. Management of emotions at workplace ...................................................................7
TASK 3 – Social Awareness ...........................................................................................................8
PART 1...................................................................................................................................8
1. Interview done with a Friend....................................................................................8
2. Providing feedback form to the interviewee.............................................................8
3.Scanned copy (COVERED IN Appendix).................................................................8
4.Reflection on the interview conducted and the feedback received............................8
1. (A) Would you hire your Friend/ Colleague ? Why?................................................9
1. (B) What feedback would you provide your colleague/friend when communicating your
decision?........................................................................................................................9
1.(C) How would you communicate your Feedback?...................................................9

TASK 4 – Relationship Management ...........................................................................................10
PART 1 ................................................................................................................................10
A. Opportunities that could be offered to ABC Staff to express their feelings and thoughts
.....................................................................................................................................10
B. Situational Context of an employee's behaviour inside ABC company.................10
1. Assisting the disrungled employee in understanding the effect of his behaviour on the
workplace employees........................................................................................10
2. Providing encouragement to self manage his emotions using tools and techniques...10
C. Encouraging staff of ABC to develop their own emotional intelligence...............10
D. Implementing positive organisational climate at ABC..........................................11
PART 2.................................................................................................................................11
1. Change Management Project..................................................................................11
2. Use of project team to achieve the goals and objectives.........................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14
APPENDIX....................................................................................................................................16

INTRODUCTION
Emotional intelligence can be described as an ability where the person is able to
understand the emotions that they are feeling and the emotions of others as well. These people
then use this knowledge so as to manage their expression of emotion so that it does not become a
roadblock in their life (Bar-On, 2010). It is believed that those people who are having high level
of EI are having better understanding about the physical, social and mental impact that negative
impact have on themselves. These people are able to understand the feeling of others point of
view in an easy manner. This assignment will discuss the competencies of EI in detail which are
Self awareness, Self management, Social awareness and Social skills.
TASK 1 – Self Awareness
PART 1
1.Brief description of the event
Self can be defined as a situation where a person is aware about the feelings that they are
having along with their attributes and qualities. In this basically three types of skills are noticed
which are:
 Emotional Self Awareness
 Accurate Self Assessment
 Self Certainty
One situation that happened in my life where I was able to feel so many emotions at the
same time was when my parents decided to get divorced. I consider this as the most memorable
event of my life as my life completely changed after event. I was literally shattered after listening
this news as my dream of having a happy family broke down. Also, I was feeling so disgusted
that about the fact that I became so busy in my life that I didn't notice the fact that my parents are
not happy in their life.
There were so many people who were present on this day and they all were feeing the
same what I was feeling. Nobody wanted this to happen but none could manage to change their
decision. It was a very emotional moment for my whole family. I was thinking that I will not be
able to live with both of them now.
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2.Application of Gibbs Reflecting Cycle in the reflection provided
Gibbs reflecting cycle is a model that was designed by professor Graham Gibbs through
which he was trying to help people learn from the situations that they may face again in their life
especially when it doesn't go well at the first time (Batool, 2013).
Source: Gibbs Reflective cycle, 2018
If Gibbs reflecting cycle will be applied on my situation then the following things will be
determined :-
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Illustr
ation 1: Gibbs Reflective cycle

a. Description of feeling
Before that I was really happy as I was not aware about what was going in my house and
what my mother and father are facing in their personal lives. So, I was very normal but on the
next day when I heard that they were getting divorced, in was literally broken and could not day
anything. That feeling was very bad and I was just crying all day.
I was having mixed feelings when this situation came into my life as I was feeling
saddened, fear and angry as well. I was literally feeling that all this happened because of me. I
was very angry about the fact that my parents did not think of me when they took this decision
and fear was that regarding the situation that I will be living with either my mother or my father.
When this activity was taking place, all the close family members were present in my
house and were telling my parents to reconsider their decision as it will have a very bad impact
on my life as well as their life. They all were trying to convince my mother by telling her that she
will not be able to live alone or her will be destroyed after this. They were also suggesting that
after this divorce session, with whom I will live and later on it was decided that I will live with
my mother.
b. Reflection on the answers
I was having a hope that all this get better soon and my parents will live together again
very soon. It had become fantasy situation for me now. But my mother was very sure about her
decision and was not ready to change it.
I was fine with the fact that now they both will live happily but at the same time I was
horrified with the fact that I will have to live with one of them only. But my feelings did not
changed their decision.
I believe that the way I reacted was very normal and any other child would have reacted
in the same way as I was reacting.
c. Reflection on how emotions are controlled
I controlled my emotions by thinking about my parent's happiness . I thought that my
parents should be happy and for that if I have to sacrifice my happiness then I will do it. I also
decided that no matter if I have to live with my mother but I will still be in contact with my
father.
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I don't want to face this situation again in my life and if I had to face it again then I will
try to deal it in a better manner and think positively. Keeping my parent's at the priority will only
be my way of dealing with this kind of issue.
I believe that the way I behaved at the time when I received this news very natural but if I
could react in a different manner then I think that I should have behaved in a more matured
manner and try to know the problem because of which all this was happening.
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d. Action plan
PART2
1. Diary writing
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Action Plan
Step 1 In the first step, I will try to know the issue because of which all this is
happening.
Step 2 After knowing the issue, I will try to solve the misunderstanding
between my parents that has come because of the issues. If it is sorted
then its good but if not then next step will be taken.
Step 3 Here, I will finally act like a mature person and support my parents so
that they can get their part of happiness.

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DairyEVENTS
1 My day started with the arguments that was going on in between my parents. Later
on, I went to my school. After coming back , I eat some snacks which was prepared
by my house help and then I sat to do my homework. For my next day at school, I
had to wore white uniform so I made sure that all that my uniform is well ironed
and ready. I cleaned my shoes as well. During dinner also, I again heard my parents
fighting but my house help suggested me to sleep.
2 Again my day started with the noise of arguments. On the breakfast table , in saw
that my parents were not talking to each other. Since I know little bit cooking so I
preferred to make my favourite breakfast to eat and I decided to offer it to my
parents as well so the home environment can get better and we will be able to spend
some good time together. . After coming back from school , I asked my house help
that what's the matter between my mom and dad and why do they fight all the time.
But she ignored me and told me concentrate on my studies. In the same manner my
day passed and I slept again after having my dinner.
3 My day started with a smile as my mother was sitting right beside me and was
smiling as well. This made me feel really happy. I quickly woke up from the bed
and took bath and dressed up well for the school. Since I knew that my mom and
dad are not in good mood so I decided to make them happy by telling them that I
have scored highest marks in class in tests that happened last week. . I eat my
breakfast and I went to my school. When I came back I mother was waiting for me
and then she shared with me that she is taking a divorce with my father . I just went
to my room and cried.
4 This day all I did was to convince my parents that they should not take this major
step as it will snatch away all our happiness but neither of them listened to me. So, I
decided that I should behave in a mature manner and will think about the reason
why my parents are taking divorce. So I got engaged myself in various kinds of
house hold chores like cleaning, cooking etc. so that I can forget about what all is
happening in my house.
5 On this day, I tried to control my emotions and attempt to know the main issue
because of which all this was happening. I even called my grand parents into my
house so that they can come and handle this whole situation. My grandparents
health is also not good so I had to take care of them as well so that they remain fine.
I cooked food for them and made sure that they took their medicines on time.
6 My parents finally decided to tell their final decision to the whole family that they
were getting divorced and they will now live in separate house. I was very sad as I
wont be able to live with both of them now. But I also knew that both of them are
now happy in their life so this made me feel better as well.
7 I was told that I will be living with my mother and thus me and my mother packed
our bags and shifter to my maternal uncle's house. But later on my Mom arranged a
good house for us where we can live happily and peacefully.

2. Reflection of dairy
Since I was mature enough my mother told me the whole situation that they were getting
divorced by mutual agreement as they were not happy together . I was content with this fact that
my mother considers me this much capable that she can share all her worries with me. I was
having only sad emotions during this time as I was not ready to understand
anything and my mind was not ready to accept this fact that my mother and father will not live
with one another .
No, there was no activity happened that has brought negativity inside me because I was
having a hope that everything will get fine very soon.
Yes, my grand parents gave me a hope that all these issues are temporary and everything
will get better soon. So, it gave a positive feeling.
Yes, I was having fear and anger both at the same time as the situation was very
shocking. But I managed to control it by thinking that it involves my parents happiness.
Yes, when I was told that I was going to live without my father at that moment I was
literally broken.
My strength was my positive attitude and my weakness was my love towards my parents.
TASK 2 – Self Management
PART 1
1. Understanding one's emotions and how they affect others
 I have understood that a person has the capacity to control their emotions and they can
manage their behaviour on their own. Emotions are a part of everyone's life and no one
can escape from this.
 My behaviour or emotion will have a strong on only those persons who are very close
tom me like my parents and my friends. If I will be angry then they will try to make me
relax and if I am sad then they will try to cheer me up.
 If I will have better understanding about the emotions that I am feeling then I will be able
to handle it in a more better manner and it will give us a tool for making a tool form
making decisions that will be best for me.
 The causes that have been identified are like anger, anticipation, trust, surprise, shock,
sadness etc (Benson, Ploeg and Brown, 2010).
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 According to me, my emotional triggers are the guilt,trust and Fear. If any of this factor is
happening in my life then it opens the emotion in front of me.
 The control and manage my emotional triggers I try not to think of it more so that it will
not affect me much and also I will also try to come out of my fears by facing them.
 I will make use of various strategies so as to increase my self control . For this, I will
have to learn to accept the fact and also learn from my previous mistakes so that I should
not behave the same like earlier.
 For managing my stress, I usually listen to my favourite music and do my favourite
activity which is cooking. Through this, I forget all my stress and tensions.
PART 2
1. Interview session with friends
2.
Reviewing the answers
 Yes, I was surprised to know that my friends find me enthusiastic and they also know that
I am very honest with them but I was shocked to know that my sometimes find me
arrogant, gullible as well as insensitive as well which is not true at thus I will try to solve
this confusion.
 The traits that were mentioned by my friends have a very deep impact on my personal as
well as professional life. It is because I am independent and bossy but I am not impatient
and cynical and it was shocking for me that my friends think that I have trust issues with
them.
 I think that I should try to relate with the situation and will try to know the fears as well
so that I can make myself prepared to face it in future. Also, I will try to do only those
actions that will help them in moving towards the goals.
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Feedback 3 Best traits/strengths 3 Worst traits/weaknesses Behaviours
1 Good thinker, Disciplined
and Honest
Anti-social, arrogant, rigid Indisciplined
behaviour
2 Independent, determined,
patient
Bossy, poor listener and cynical Excited and
impatient
3 Enthusiastic, good
communicator and
Imaginative
Messy, insensitive and gullible Trust

3. Management of emotions at workplace
Emotions are having a very strong place at the market because we as humans behave in
various manner inside the business organisation and behind every behaviour there is an emotion.
My behaviour in workplace is very normal and my relationship with my colleagues is very good.
But there are various situations that happens inside the company which makes it intolerable but
with self control measure I try to cool myself down and does not react much. Also, I try not to
indulge my personal life and professional life together and try to give my colleagues respect
which they deserve.
TASK 3 – Social Awareness
PART 1
1. Interview done with a Friend
2. Providing feedback form to the interviewee
3.Scanned copy (COVERED IN Appendix)
4.Reflection on the interview conducted and the feedback received
 Do you think that your interview was effective?
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Questions Notes
What is your ideal
job?
To become a fashion designer.
Why? I like to design my clothes and I believe that I have good
understanding about clothing.
Do you think that you
have the skills and
knowledge required to
cover a similar job?
Yes, I believe this because I usually design my own clothes as well
as my friend's clothes.
Why? Everyone likes my creation so that I think that I have appropriate
skills to become a fashion designer.
Provide feedback on
how your
colleague/friend could
better work towards
achieving his/her
As per my views, I believe that my friend should be more focussed
towards their aims so that she do not face any kind of difficulty.

Yes, I think that the interview that was taken was effective as I came to know about the
ideal job of my friend as well as knowing her from close was a very good experience for me.
 Do you think that you managed to connect with the interviewee?
Yes, I believe that I was able to do a good communication with the interviewer as she
was very good , comfortable and relaxed and her enthusiasm made the environment happy
 Do you think that you understood the emotions well? Do you think that you took
any cultural expressions into consideration?
Yes, since she was my friend so it was very easy for me to connect with her. No, I did not
took any cultural expression into consideration.
 Did you respond appropriately to the interviewee?
Yes, since she was my friend so I did not face any difficulty in responding her as usually
we talk a lot and this helps us here in connecting with each other.
 Were you flexible and adaptable in the way you conducted the interview?
Yes, I was really relaxed so I took the interview in a relaxing manner. s
 What have you learned from this exercise? What can you improve upon?
From the interview conducted, I came to know that people should decide their career as
per the skills and attributes they are having. This will increase the chances of becoming
successful.
PART 2
1. (A) Would you hire your Friend/ Colleague ? Why?
Yes, I will hire my friend as she is having the exact skills that is required to become a
good fashion designer so I will hire her not because she is my friend but she is talented that is
why. This will be a very good start for her career as well and since she deserves it she will get
the opportunity.
1. (B) What feedback would you provide your colleague/friend when communicating your
decision?
I will just say that she should now work more harder and prove her talent so that that no
one could say that I have hired you because of my friend. Your skills and performance will be
the answer to all the questions that people will raise on me.
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1.(C) How would you communicate your Feedback?
I will communicate my feedback through a personal text, email or through a call as well.
This will make her feel relaxed and good as well. Since I will be very happy so I might go
personally and tell her the news since she is my very good friend and I want to see that happiness
on her face when I will tell her about her dream job.
TASK 4 – Relationship Management
PART 1
A. Opportunities that could be offered to ABC Staff to express their feelings and thoughts
If the company wants that their staff members should tell their feelings and thoughts to
the management then they managers are required to create an open environment for the staff
members where they feel free to communicate with the senior managers and tell them if they are
feeling any kind of issues inside the company. They should also know to control their emotions
and does not do any work that creates any kind of conflict inside the company. They should
have good relationships with the other employees as well so that they can help each other in their
work and share their thoughts with each other as well.
B. Situational Context of an employee's behaviour inside ABC company
1. Assisting the disrungled employee in understanding the effect of his behaviour on the
workplace employees
The disrungled employee should understand that his behaviour is having a negative
impact on the employees of the company (Cherniss, 2010). The old employees knows about it
but in front of new employees bad impression will be caused. This will also disturb the whole
working environment as the mental state of people will not be correct and they will not be able to
complete their work in a productive manner.
2. Providing encouragement to self manage his emotions using tools and techniques
The employees should try to encourage the employees for performing in a more effective
manner so that the productivity of organisation will increase and the profits as well. They should
also be told that they should not indulge themselves in any kind of issues that is prevailing in the
company as it will only make them look bad inside the company and their image will also go
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down. So, they should motivate oneself to do their work in an effective manner so that their
image gets better in-front of his boss.
C. Encouraging staff of ABC to develop their own emotional intelligence
In order to develop the emotional intelligence of staff members, the employees should be
given training about understanding the body language if people so that it can be understood that
what they are trying to communicate. They should be able to control and handle frustration and
anger of one's own and as well as others so that there is no conflict inside the company. The
employees should try to improve their relationship with other employees so that they can share a
great bond and discuss their ideas with one another. This will eventually help them in
understanding each other and their ideas as well.
D. Implementing positive organisational climate at ABC
In order to encourage positive organisational climate, it is very essential for ABC
company to make their employees feel comfortable so that they are not having any kind of issues
inside the company and are not performing in the best possible manner. The managers should
value their emotions and understand it very well so that they feel relaxed and satisfied with the
kind of treatment they are receiving inside the company (Hess and Bacigalupo, 2011).
PART 2
1. Change Management Project
NAME REVIEWING THE
WORK
EXPERIENCE
PERSONALITY
TYPES
LEVEL OF EI
Jane Smith He is having 20 years
of experience in ABC
as a senior manager in
HR.
The Nurturer Self-awareness - Good
Self-Regulation -
Excellent
Motivation -Excellent
Empathy -Poor
Social Skills -Average
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Mark Brown He is working as a
senior business analyst
and is working one
day in a week only.
The Guardian Self-awareness -
Average
Self-Regulation -
Excellent
Motivation - Good
Empathy -Poor
Social Skills -Poor
David Black He is having a one
month experience only
and has been
appointed as an IT
manager.
The care giver Self-awareness -Poor
Self-Regulation -
Average
Motivation -Average
Empathy - Poor
Social Skills - Poor
Sarah White No experience and is
now working as a
trainee in
administration and
support department.
The Visionary Self-awareness - Poor
Self-Regulation - Poor
Motivation - Average
Empathy - Average
Social Skills - Good
Manuel Green He is having a four
year experience in
ABC as a project
manager assistant.
The duty fulfiller Self-awareness -Good
Self-Regulation -
Good
Motivation -Good
Empathy -Average
Social Skills -Good
Jacinta Red She is working as a
administration team
The idealist Self-awareness -
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leader in ABC and
works only two days a
week.
Excellent
Self-Regulation -Good
Motivation -Good
Empathy - Excellent
Social Skills - Good
If the team will perform all the functions in an effective manner then it will be very easy
for them to achieve their aims and objectives. They should make sure that they are utilising their
full capabilities in performing their part of work since then only tasks will be attained. From the
following table it can be assessed that JANE SMITH is having a nurturing type of personality as
he is self aware of what all is going on in the company and is able to motivate the employees in a
good manner as well. Another one is MARK BROWN who is having a guardian type of
personality. He is good in providing motivation but does not having empathy at all. David Black
is also one personality that treats the employees in a proper manner but he is not self aware and
also not able to motivate some of the employees so he is productive for the company but not in
long manner.
2. Use of project team to achieve the goals and objectives
These team members can be used by the organisation in a very effective manner so as to
achieve the goals and objectives. All these 6 members are highly qualified and experienced so
this will be very helpful for the company as they will be able to handle all the issues and
problems that will arise. They are having a strong contribution in conducting the activities of
company through which the aims and objectives can be achieved in an effective manner.
Questionnaire
1. Think about a past or current work experience. Using your experience as an example,
outline why emotional intelligence is important in the workplace.
Emotional intelligence plays a very important role in developing relations at workplace
and it is present in between every interaction that is done in between the employees and the
director or with the customers. It is also said that if an organisation is having emotionally
intelligent staff then they will be more motivated, productive, efficient and committed as well. In
my organisation the managers and leaders were having very high level of emotional intelligence
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and thus they were able to get mixed with their teams in a more effective manner and motivate
them to work more effectively.
These people are also very flexible and are able to adjust with the changes that are having
in the business environment. It is also said that if one person is not having emotional qualities
then they will not be able to achieve success in their career. With the development of new
technologies and innovation, presence of these qualities will become more important.
2. Research and outline emotional intelligence principles and strategies
It is said that emotionally rich people have those qualities that other people doesn't
possess. The principles that are covered here are:
 They are having a belief that experiences are more worthy than materialistic things.
 They behave genuinely with themselves and others as well.
 They know how to control their emotions
 They show value towards time very much.
The strategies that are covered here are :-
 Paying attention to emotions regularly will help in improving EQ.
 Improvement in non-verbal communication and will make them more sensitive with
others.
 By shaping social skills will also help them in becoming emotionally strong.
 Exercising self regulation will also help them
3. Why can effectively emotionally intelligent people better achieve business objectives?
There are various reasons which proves that people who are having emotional inteligence
becomes more successful in their work life. These are:
 They are having the capabilities to handle the pressure in an effective manner and since
they are aware about their inner self and are having good control over it.
 They are able to understand their employees in a better manner and are able to coorporate
with then while working.
 These people are having very good listening skills and so through this they are able to
develop strong working relationships.
4. You are the manager of a culturally diverse team. Outline how you can effectively
communicate with them by using emotional intelligence.
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Since the people in my team have come from different areas and are following different
areas and are following different culture so , I will have to communicate with them according to
that only. I will have to allow them to present their ideas in front of me so that they feel
motivated and will listen to their ideas very patiently and respect them as well. I will also try to
make them all a team and communicate with them as “we” and not “i”.
5. Using the work experience you mentioned when answering Question 1, outline how
emotional intelligence can be used in building better workplace relationships.
From the experience that I gained in my organisation I can only say that it is very
important for every person to understand each others emotions so as ton work in an effective
manner inside the organisation because then only work will be completed in a smooth manner
and goals of the organisation will be achieved.
CONCLUSION
From the above report, it can be concluded that it is very important for evert person to
have emotional intelligence with themselves so that they can understand their own feelings as
well as other's feelings in an effective manner. It plays a very important role in making a person
more better and improves their behaviour and skills as well.
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Harms, P. D. and Credé, M., 2010. Emotional intelligence and transformational and transactional
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APPENDIX
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