Emotional Intelligence in the Workplace

Develop and use emotional
intelligent

TABLE OF CONTENTS
Ques 1. ............................................................................................................................................1
A) Meaning of emotional intelligence.........................................................................................1
B) Four attributes of emotional intelligence................................................................................1
Ques 2 .............................................................................................................................................1
Five benefits on achievement of objectives and having team members with strong emotional
intelligence skills.........................................................................................................................1
Ques 3. ............................................................................................................................................2
Impact of emotional intelligence on workplace relationship.......................................................2
Ques 4.............................................................................................................................................2
Meaning of emotional strength and weakness.............................................................................2
Ques 5..............................................................................................................................................2
A) Purpose of human emotions...................................................................................................2
B) Variations of five different types of human emotions............................................................2
Ques 6..............................................................................................................................................3
Definition of stress......................................................................................................................3
Meaning of emotional trigger......................................................................................................3
Analyzing the way emotional stress and triggers have impact on an individual emotional
health............................................................................................................................................3
Ques 7..............................................................................................................................................4
A) Identifying the reason for importance for a leader to model emotional intelligence skills to
their work team............................................................................................................................4
B) Benefits of modeling emotional intelligence to other...........................................................4
Ques 8 .............................................................................................................................................4
Examples of non-verbal language which show sign of each emotions......................................4
Ques 9..............................................................................................................................................4
Three principle to understand cultural variations in emotional expression.................................4
Ques 10...........................................................................................................................................5

What it means for a leader to be flexible and adaptable and take into account the emotions of
others when making decisions.....................................................................................................5
Ques 11. ..........................................................................................................................................5
A) Three characteristics of negative emotional climate............................................................5
B) Three characteristics of positive emotional climate..............................................................5
C) Leadership style which an individual can adopt for ensuring positive emotional climate.....5
Ques 12............................................................................................................................................5
Technique to encourage workers to express their emotion.........................................................5
Ques 13............................................................................................................................................5
A) Analyzing the way leader utilities emotional strength of others while working in a team....5
B) Reason for identifying and utilizing strength in a team environment...................................6
ASSESSMENT 2 ............................................................................................................................7
ASSESSMENT 3 ............................................................................................................................7
A) Cultural demographics of work team / Department. .............................................................7
B) identifying current emotional needs of team members which can be considered in decision
making procedure........................................................................................................................7
C) Activities required to be performed by leaders in order to learn about emotional
expressions...................................................................................................................................7
D) Analysis the way an individual can act with flexibility and adaptability in dealing with
conflicts and stress.......................................................................................................................7
E Technique or strategies for promoting the development of emotional intelligence ...............8
F) Strategies for encouraging team members for identifying and expressing their thoughts.....8
G) Rating the emotional climate of the work team ....................................................................8
H) Strategies for promoting an improvement in emotional climate ...........................................8
I) Techniques for identifying the current emotional strength which exist within a team ..........8
J) Analyzing the practical ways which leader can model the desired emotional intelligent skills
within team .................................................................................................................................9
REFERENCES..............................................................................................................................10

·Ques 1.
·A) Meaning of emotional intelligence
Emotional intelligence can be defined as the capacity of an individual to control as well
as express their own emotions. It also includes the potential of person to manage and control the
emotions of other people.
lB) Four attributes of emotional intelligence
The four main attributes of emotional intelligence are :
Self awareness : This attribute includes what individual is feeling and reason for the same.
Self management: It involves controlling own behavior and emotions through self awareness.
Empathy: This attribute involves sensing the way other people feel. There are basically three
types of empathy these are cognitive, emotional and emphatic concern. Emotional empathy
refers to the sharing of same feeling with each other. Cognitive empathy means an individual
have understanding about the way people thinks about situations (Megías, Gómez-Leal &
Fernández-Berrocal, 2017). Emphatic concern means companies has no concern related to the
various problems faced by clients.
Self regulations; It is considered to be as an individual ability to control their own emotions.
·Ques 2
·Five benefits on achievement of objectives and having team members with strong emotional
intelligence skills
·The emotional intelligence among employees supports an organization in providing high level
of satisfaction to customers.
·Emotionally intelligent people are also self-motivated, they work for accomplishment of team
as well as organizational objectives.
·An empathetic employee is an employee who has compassion and understands human nature.
This allows them to connect with their team members and peers on an emotional level.
·Self-aware workers have high potential to handle as well as manage difficult situations.
· Self regulated workers have capacity to control their own as well as team members emotions.