Understanding Emotional Intelligence and its Role in Leadership and Management

LEADERSHIP AND MANAGEMENT

Executive Summary
The report is quite an example for understanding Emotional intelligence and the principles
required for self Regulation and Awareness to inspire workers within an organisation. The
evaluation related to emotional triggers and managing them for effective work procedure is also
discussed in the following report making it an authentic file of information to the required
justification of emotional intelligence. The report have also provided with continuous
development of emotional intelligence along with the importance of cultural expression through
emotion within an organisation. Strengths and weaknesses that are to be considered for managing
workers in an organisation are also discuss with proper effectiveness.
Page 2 of 17

Table of Contents
Contents
Introduction......................................................................................................................................5
Explaining emotional intelligence and outline the principles of self-regulation and self-awareness
.........................................................................................................................................................5
Explaining how do emotionally intelligent leaders inspire workers...............................................5
Explaining how to communicate with a culturally diverse workforce............................................6
Explaining the use of emotional intelligence in the context of building workplace relationships
by managing stress/ conflict............................................................................................................6
Project 1...........................................................................................................................................7
Explaining emotional strengths and weaknesses.............................................................................7
Explaining what are personal causes of stress in your work life and how do you deal with them. 7
Explaining what are your emotional triggers and how have you learnt to manage them................8
Explaining what would you do to act as a role model to workers in your department in the
management of emotions.................................................................................................................9
Explaining on whether I am open to feedback from others in relation to my EQ and how would I
go about getting and using it............................................................................................................9
Explaining how does self-reflection factor into the continual development of your EQ................9
Explaining how would you respond to a worker who is:..............................................................10
Explaining how much knowledge do you have about the cultural expressions of emotions and
how would I use that knowledge...................................................................................................10
Explaining how would you adapt your leadership style to workers experiencing different
emotions.........................................................................................................................................10
Explaining how would you factor the emotions of workers into decisions that you make...........11
Explaining how would you provide opportunities for workers to express their feelings and
emotions.........................................................................................................................................11
Page 3 of 17

Explaining how would you make workers aware of how their emotions and behaviours affect
others and how would you encourage them to manage their emotions.........................................12
Explaining what would you do to encourage others to develop their EQ.....................................12
Explaining what would you do to create a positive emotional climate in your department..........13
Explaining how would you use the strengths of workers to achieve workplace outcomes...........13
Conclusion.....................................................................................................................................13
References......................................................................................................................................15
Page 4 of 17