Developing Emotional Intelligence Skills for the Workplace
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Added on 2021-02-20
Developing Emotional Intelligence Skills for the Workplace
Added on 2021-02-20
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Developing EmotionalIntelligence Skills for theWorkplace
Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................11. Importance of developing emotional intelligence in the workplace and the relationshipbetween emotional intelligence, effective management communication and business advantage......................................................................................................................................................12. Critical evaluation of models of emotional intelligence which could be applied to BentleyMotors Limited............................................................................................................................53. Importance of emotional intelligence and mindfulness in workplace and development ofemotional intelligence helps the organisation to gain competitive advantage.............................9CONCLUSION..............................................................................................................................13REFERENCES..............................................................................................................................15
INTRODUCTIONEmotional intelligence is the capacity or ability of an individual to identify as well asmanage emotions of self along with others in effective manner. It is an important skill whosemain categories are self awareness, motivation, social skills, self regulation and empathy. Suchintelligence builds stronger relationships, relieving stress, empathizing with others, defusingconflicts, communicating effectively, overcoming challenges and many more. Emotionalintelligence skills are huge contributors in the overall success of an individual life as such skillsinfluences abilities to self motivate along with management (Ackley, 2016). Such skills areintangible in nature but have significant impact on various operations or activities such asperformance, social intelligence, physical health and relationships that are performed atworkplace. The project report is based on Bentley Motors Limited which is a marketer as well asmanufacturer of luxury cars and having its headquarters located at Crewe, England, UnitedKingdom. The report includes importance of developing emotional intelligence at workplacealong with relationship among emotional intelligence, business advantage and effectivemanagement communication. It also discusses models of emotional intelligence as well asimportance of emotional intelligence and mindfulness in workplace. Lastly, the ways in whichemotional intelligence help an organisation to gain competitive advantage.MAIN BODY1. Importance of developing emotional intelligence in the workplace and the relationshipbetween emotional intelligence, effective management communication and businessadvantageEmotional intelligence:It can be defined as the capacity of an individual to express andcontrol the emotions so that the situations that are faced by them could be handled properly. Inother words it can be defined as the practices that are conducted to recognise, understand,management and influence emotions for self and others. In order to manage it different activitiesare performed by people which are meeting tight deadlines, dealing with change, failure andsetbacks, giving and receiving feedbacks, lack of enough resources etc. It also includes managingchallenging relationships. For all the business entities it is very important to develop emotionalintelligence at workplace so that employees can work productively (Agrawal, Gans andGoldfarb, 2017). In Bentley Motors Limited managers try to make sure that they are contributing1
in the development of emotional intelligence so that emotions of staff members could bemanaged by them selves. There are various characteristics of it which are as follows:With the help of emotional intelligence ability of understanding self emotions could begenerated and the people with this quality do not allow their feelings to rule them. Theyare aware about all their strengths and weaknesses which guides them to workproductively in the area of their interest (Characteristics of emotional intelligence, 2011).People with high self intelligence have ability to control impulses and emotions. Thischaracteristic allows them to ignore the situation of becoming angry or jealous and theyalso ignore to take careless and impulsive decisions which may affect them in future asthey believe in thinking before reacting.Individuals who are focused with emotional intelligence considered to be more motivatedas compare to others because they try to defer immediate results for long term success. Itresults in increased productivity and ability to take challenges of them.Empathy is a quality which guides people to understand needs, viewpoints and wants ofother that are living or working around them. It guides them to build capability to dealwith various issues of themselves such as judging tool quickly and motivate them to livetheir life in honest and open way.Emotional intelligence helps to build social skills which can make a person team playerwho focuses on success of a group rather than personal achievements. Individuals withthis quality try to manage disputes by their own with the help of their goods relations andcommunication skills.In Bentley Motors Limited managers focus on all the above described characteristics inorder to develop emotional intelligence for their employees which can help them to workproductively and achieve organisational as well as personal goals. For all the business entities itis very important element as it contributes success and growth of business.Importance of emotional intelligence in the workplace: In small as well as largecompanies it is very important for managers to develop emotional intelligence because it canhelp to enhance productivity of staff members by building various skills within them(Importance of emotional intelligence, 2018). In Bentley Motors Limited top level executivesbelieve that if it is developed at workplace then it can result in highly motivates employees who2
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