Developing Employability Skills in Health and Social Care

This report focuses on developing employability skills in health and social care, including self-appraisal, continuous professional development, and collaborative team dynamics. It discusses key roles, responsibilities, and strategies for effective performance.

[Employability Skills]

Table of Contents
INTRODUCTION................................................................................................................................2
TASK 1- SELF-APPRAISAL FORM.......................................................................................................3
TASK 2- CONTINUOUS PROFESSIONAL DEVELOPMENT................................................................10
TAKS 3- COLLABORATIVE TEAM DYNAMICS JOURNAL..................................................................15
CONCLUSION.................................................................................................................................18
REFERENCES...................................................................................................................................19
1

INTRODUCTION
The transferable skills that an individual needs which make them employable are referred as
the employability skills. There are several skills that the employers want from the employees
like the communication, problem, motivated and initiative taking along with the working under
pressure and deadline. The people working in the health and social care department need some
employability skills for getting effective employment. The understanding of the professional
skills, interpersonal skills, transferable skills along with the leadership and communication skills
are represented in this report. Good technical knowledge along with these skills set is required
by the employees required to carry out their job role effectively.
This assignment is based on the understanding and developing the own personalities. The
everyday working requirement like the problem-solving skills which includes the identification
and specification of the problem and then make strategies to resolve them through reflective
practices.
2

TASK 1- SELF-APPRAISAL FORM
This section of the assignment is based on the setting up the own responsibilities, and
performance objectives. While working in the health and social care department the first
performance appraisal form has been developed. The effectiveness against the defined
objectives is being evaluated. The areas of improvement are being identified; the review of the
motivational techniques to improve the quality of performance is done in this appraisal form.
Lastly, the role of the effective communication at the various levels is being highlighted. ]
Self-Appraisal Form
Name:
Job Title:
Organisation:
Date at work:
Time:
TABLE 1
Column A
Key
responsibilities
at work and
Performance
objectives at work
[AC1.1]
Column B
Evaluate
your own
effectivenes
s
against your
objectives
[AC1.2]
Column C
Make
recommendation
s
for your own
improvement.
[AC1.3]
Column D
Effective
motivational
techniques
you use at
work
[AC1.4]
Column E
Communicat
ion
skills
needed at
work
Being an employee of
the Health and social
care organization I
have different roles
and responsibilities so
that I can achieve my
I had utilised
proper
planning and
decision
making skills
in order to
The objectives can
be improved by the
filing the skills gap
that I have
regarding the
health care
In order to
produce
quality
results in
the work, I
have used
There are
different
communication
styles that I use
to communicate
with the
3

desired objectives. The
first responsibility is to
assist the
implementation of the
care plan for which the
required personal task
must be carried out. I
am responsible for
maintaining the
practical tasks and
hygiene in the
organization with the
help of the recreational
activities, financial and
social activities (Esbitt,
D., 2013).
The responsibilities
include providing the
medicine on time,
keeping the data of the
patients and
maintaining their diet.
It is also my
responsibility to
maintain a good
atmosphere in the
organization and
participate in the
involve
different
team
members so
that they can
properly
guide the
patients in
the surgeries
and the
treatments. It
is not easy to
convince the
patients and
children to
take
medicines for
which I had
adopted
friendly
behaviour
with them so
as to convince
them (Esbitt,
D., 2013).
.
I have always
been
services of the
patients. I have
consistently tried
to communicate
with my seniors to
gain more about
the different health
practices to
properly to
properly evaluate
the care plan with
the help of which I
had attained my
objectives.
I need to be the
patient listener to
hear out the
different problems
of the other
employees as well
as the patients to
treat them well.
different
motivation
al
techniques
and
theories.
For
resolving
the
problems
of the
patients I
have to use
the
Maslow
motivation
theory in
which the
people
have a
pyramid
hierarchy
of the
problems
which are
being
resolved
from the
bottom to
different service
users, managers
and the
colleagues. I use
the approach of
the effective
listening skills in
which I
recognize and
deal with the
barriers and
listen to the
problem of
others will high
attention . I use
proper
behaviour while
listening to them
which let them
understands
that I am deeply
listening to their
problems
(Marita, et al.
2009).
Team
communication
must be
4

different informal
meeting also
cooperative
and helpful
with the
other workers
whenever
they required
me and
following the
different rules
and policies
of the
organization.
the top
(Scales and
Miller,
2013).
Maslow
felt that
the
unfulfilled
needs of
the
patients
hinder
them
climbing up
to the next
steps. It
covers the
social circle
belongings
and self-
actualisatio
n. The
needs of
the
patients
are dealt in
two forms-
the
physiologic
maintained
throughout the
job role under
the healthcare
organization.
The work should
be properly
communicated
to the other
person while
leaving the job
role so that it
can be carried
out effectively
by the other
person as well
and should not
create any issues
(Marita, et al.
2009).
5

al and
safety
needs and
the growth
needs like
self-
esteem
and
belongings.
I have used
this theory
in which I
have learnt
to fulfil the
deficiency
needs of
the
patients
first and
then
employ a
proper
climate in
which
individual
can
develop up
to its full
potential
6

(Emmons,
and
Rollnick,
2011).
My responsibilities
also include-
 Involving all the
team members
in the decision-
making process
and increase
their confidence
 Maintaining the
effective
communication
with the
workers to
improve the
systems and
avoid any risks
 Developing
problem-
solving skills in
myself and in
the employees
to face the
different
problems
(Qureshi, et al.
2015)
In order to
improve my
skills and the
knowledge
regarding the
different
procedure s
of health care
I had tried
learn from my
mistakes and
should not
repeat them
in the near
future for
effectively
achieving my
objectives •
(Qureshi, et
al. 2015).
I had dealt
with the
different
In order to improve
my performance, I
need to learn how
to work effectively
in a team. I have
found out that I am
not able to give my
100% efforts while
working in a team
which I need to
improve with the
time.
I need to improve
my personality and
need to learn to
communicate
effectively with the
different
employees,
develop a positive
outlook and work
with confidence for
which I will join a
personality
Secondly, I
have
utilised the
Herzberg
two factor
theory of
motivation.
In this,
there are
factors that
directly
motivate
the
employees
like
motivators
and some
other
factors
with
demotivati
ng the
employees
to work
hard like
I use the
nonverbal
communication
approach to
interact with the
different service
users who are
facing problems
in
communicating
and listening
verbally. I use
different facial
expressions and
eye gazes to
make people
understand
what I am trying
to communicate.
I make use of
the different
postures and
gestures to
communicate
my clear
7

 To create
commercial
awareness in
the workers to
understand the
external
conditions of
the
organization
well (Noe, et
al. 2013).
 Providing
effective patient
care and
medication
assistance
 Providing
quality health
support to the
patients
issues like the
risk of the
individual
harm and
abuse in the
organization. I
have
successfully
communicate
d with the
team
members so
as to
effectively
medicate the
patients
which have
improved the
health
outcome of
my patients
development
program which will
improve my work
efficiency.
the
hygiene
factors.
The
motivators
involve the
interest of
the work
and how
much it
provides
opportuniti
es for
recognition
and
promotion.
While the
hygiene
factors
involve the
high level
of pay and
safe
working
conditions.
message
(Shilling, et al.
2013).
I maintain
personal space
and distance
with the people.
Like the women
workers
maintain more
distance with
the men as
compared to the
females.
The key performance
objective are as
follows-
I have
effectively
briefed the
I need to enhance
my awareness
regarding the
In order to have
a positive impact
on the people, I
8

 To provide the
proper
guidance to
patients
 To convince the
patients and
children to take
the medicines
properly (Noe,
et al. 2013).
 To exhibit the
knowledge of
the emergency
procedures and
safety policies
to employees
 To improve my
knowledge and
skills regarding
the healthcare
 To effectively
demonstrate
how U have
developed my
care plans to
promote the
independence
and choice of
patients dignity
employees
about the
health and
the safe
environment.
Thus, I have
successfully
attained my
objectives
that were set
during the
last appraisal.
different health
care practices and
different new
technologies that
are emerged in this
industry.
I also need to
improve my
knowledge
regarding the
safety procedure
od the patients
have always
presented
myself decently
in front of the
others so as to
properly send to
receive the
message.
I provide clear
and accurate
information to
the clients and
maintain
transparency in
the work and
adapt
communication
according to the
need of the
patients.
ICT
communication
is also used by
me to
communicate
with the team
members
9

TASK 2- CONTINUOUS PROFESSIONAL DEVELOPMENT
TABLE 2
Solutions to problems and
Strategies for solving
problems
[AC4.2][AC 2.1]
7. Evaluate Tools and
Methods for developing a
solution
[AC4.1]
8. Time management Strategies
[AC2.3]
The problems identified by
me are as follows-
 Inefficient team
working
 Less technical
knowledge
 Improper
communication at
the workplace
 Less participation in
the different
meeting and
discussions
 Less knowledge
about the health
care services
 Poor personality
development
STRATEGIES TO
Some of the tools and the
methods used by me and
my team for developing
the solution are as follows-
1. Plan-Do-Check-Act
(PDCA) Cycle
It consists of the four
stages-
 Plan- in which the
problem is first
addressed by the
identification of the
root cause and
relevant data is
collected (Inamdar
et al. 2012)
 Do- in which a
solution is
developed and
It is essential that the time in the
health and care organizations must
be maintained effectively as I am
working under it I have a busy
schedule and have a lot of tasks to
do within a specific time period.
Sometimes I face different
emergencies and it becomes
difficult for me to manage the time
effectively (Flanagan, et al. 2010).
But I have made and tries to adopt
the following strategies to manage
and prioritize my typical shifts at
work and deliver quality career the
patients-
 I try to keep all my records,
data, files and stationery
items all together and
arrange them properly so
that I do not find them
scattered everywhere and
10

SOLVE THE
PROBLEMS
 Development of the
effective listening
skills. Questioning
skills, proper respect
to the other
employees can help
in building the
effective team
working skills
 Various training and
programs can
increase the
technical knowledge
 All the team
members must be
encouraged and
motivate to
participate in the
different discussions
(Liu, et al. 2016) et
al. 2013).
 Verbal and
nonverbal
communication
must be used to
enhance
implemented by
measuring its
effectiveness
 Check- The results
are being checked
before and after
the comparison of
the data which
improves the
solution
 Act- It involves
informing other
about the changes,
documenting the
results and
recommendations
to the problems
(Liu, et al. 2016)
2. 8D Problem Solving
Process
These are 8 disciplines by
which a problem can be
solved which are-
 Team building
 Defining the
problem
 Development of
during the time of
emergency I can easily get
them from one place.
During the last year at a job
I have taken out 50-10
minutes daily to arrange
these items which will
manage and save my time
 In order to avoid getting
stuck between so many
tasks sometimes, I try to say
no to some additional
works because too many
workers will spoil the work
and the quality and might
result in some serious issue
(Mitchell, et al. 2014)
 I will avoid the unnecessary
chats, gossips and
unnecessary
communication so that I
can manage my time in case
any of the emergency in my
organization arrives and I
had to attend it
immediately
11

communication skills
at the workplace
 The knowledge
regarding the health
care services can be
improved by
remaining aware of
the different recent
research in this field.
 The personality of
the individuals can
be developed by the
enhanced
confidence,
improved dressing
sense, attractive
behaviour and
leadership qualities.
the containment
actions
 Choosing and
verifying the
permanent
corrective actions
(Liu, et al. 2016)
 Implementation
and validation of
the permanent
corrective actions
 Preventing the
recurrence
 Recognizing the
team and the
individual
contributions and
congratulating each
other
3. The qualitative and the
quantitate methods can be
used to solve the problems
4. Self-assessment can
help to understand the
faults and improve the
own performance
12

5. Continuous feedbacks
must be taken from the
seniors to solve the
problems
6. The psychological skills
and development test can
also evaluate and solve the
problems
10. Evaluate the impact of implementing
Strategies on the business [AC4.3]
 The strategies that I have implemented
in my workforce can help in improving
the healthcare services provide by my
organization and has helped to
effectively perform my tasks with more
accuracy and appropriately
 The risks and the emergencies that
sometimes occur during my regular
work are easily prioritized by the
effective time management strategies
discussed above. It has made me a
confident and enthusiastic person
(Ginter, 2018)
 The effective communication
strategies I have adopted in the
workforce has helped me to develop
my personal skills and has also helped
n easily gaining the trust of the
13

different patients and the clients. I am
now able to easily convince the people
and the families of anything that is
required to improve their health
 I have taken training and attended
some programs to enhance my
technical knowledge which has
certainly helped to solve the problems
of the patients and had also made me
an independent person. I can now
easily perform the tasks individually
without seeking other help (Ginter,
2018).
14

TAKS 3- COLLABORATIVE TEAM DYNAMICS JOURNAL
10. Team Roles Your observations
[AC3.1]
11. Team dynamics
[AC 3.2]
12. Suggestions
[AC3.3]
The different job roles
and responsibilities of
the other team
members which they
require to provide
effective care and
services to the
patients are as
follows-
Team Leaders- the
role of the team is to
guide the different
members of a team,
monitor the
individual
performance of the
team members,
allocating the tasks
to a team and to take
the different
decisions regarding
the work of the
employees (Zaccaro,
et al. 2012)
While observing the
duties, roles and
responsibilities of the
different team
members I have
found out that the
responsibilities given
to the junior nurses
are not according to
their interests, areas
of expertise and
capabilities. So, it is
essential to allocate
them work
accordingly. There are
three kinds of people
in an organization
according to the
Belbin’s team role
theory which is propel
oriented, thought
oriented and the
action-oriented.
I have observed some
friction between the
It has been observed
that there is an
improper
coordination amongst
the team members
like the coordination
between the junior
and the senior nurses
because the senior
members seem to be
more articulated
(Flanagan, et al.
2010). The
coordination, team
dynamics are
identified and gained
by the senior
members because of
their years of
experience in the
industry and their
working with the
close proximity. This
quality of the senior
members must be
developed inside the
There are various
suggestions which I
would like to give to
the different team
members to
effectively perform
their tasks in a
different manner and
attain their goals.
The informal weekly
meetings must be
conducted to refresh
the minds of the
people with the help
of the entertainment
and jokes. This can
bring the team
members closer to
each other and
develop a better
understanding
between them which
can result in the
smooth functioning of
the work and deliver
15

Senior Nurses- The
role of the senior
nurses of the
organization is to
guide the junior
nurse, monitor their
performance help
them in their work
and ensure that the
order of the leaders
is carried out.
Junior Nurses- the
role of the junior
nurses is to follow
the orders of the
senior nurses, doing
the routine check-
ups, maintain the
documents and the
patient records and
providing assistance
to the senior nurses
in the critical
cases(Zaccaro, et al.
2012)
team members on
some occasions at the
workplace which is
generally because of
the ambiguity on the
job riles and lack of
communication.
It was observed that
due to the
miscommunication
and ambiguity the
junior nurses get
confused which work
needs to be done by
whom and when will
results in the work
not getting done
which leads to the
complaints.
According to my
observations,
effective
communication must
be maintained
between the team
leads and the senior
and the junior nurses
junior members also.
Different orientation
programs must be
developed and geld in
the organization for
the new employees
who have recently
joined to make them
aware of the
organization
practices. They should
also be informed
about the different
needs and strategies
they require to work
in coordination
(Flanagan, et al.
2010).
It is essential that the
informal meetings
and the open
discussions must be
conducted to gain
information about the
different issues and
grievances that the
juniors have with
quality services.
The employees of the
organization must be
appreciated
continuously for their
efforts and
outstanding
performance. The
appraisal given to
them must be fair and
completely
dependent upon their
performance
throughout the year.
The feedback from
the different team
members like the
junior nurses and the
senior nurse must be
taken in the form of
360 degrees which
will help them to
develop a behaviour
friendly nature and
efficient team
building skills.
16

Assistants and ward
boys- their job role
includes the bringing
up of the medicines,
arranging the beds,
other medical
facilities and helping
in the physical
movements of the
patients
to effectively carry
out the tasks
their senior and to
reach out a particular
solution for their
problems.
It has been observed
that some
information gets
missed during the
change of duties and
miscommunication
between the
members which can
result in the severe
loss and can have
serious effects. A
strict documentation
consisting of the all
the information
regarding the special
approaches the duties
are performed are
included which can be
easily transferred
from one member of
the other.
17

CONCLUSION
Thus, it is essential that the key roles and responsibilities must be performed effectively by the
employees of the organization to develop better employability skills. The self-appraisal form
made in this report has helped in the realisation of the own skills and abilities. This had led to
the development of the better interpersonal skills, enhanced knowledge, team working skills
and positive attitude towards the work. Different time management strategies are formed in
the report and their impact upon the business has been realised. The different problems in the
working environment are also observed and the different solutions to approach them are also
given. This assignment has thus helped in the enhancement of the employability skills.
18

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