This assignment delves into the field of performance management by examining diverse approaches used in organizations. It analyzes how these approaches influence employee motivation, productivity, and organizational success. The discussion also covers the potential challenges and benefits associated with different performance management systems.
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Developing individual, Teams and Organisation
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Table of Contents INTRODUCTION...........................................................................................................................3 TASK 1............................................................................................................................................4 P1. Determination of skills and behaviour required by HR professionals..................................4 P2. Audit of personal skills of employees and professional development plan..........................5 TASK 2............................................................................................................................................7 P3. Differences between organisational and individual learning, training and development.....7 P4. Need for continuous learning to attain sustainable business performance...........................9 TASK 3..........................................................................................................................................10 P5.Highperformanceworkingcontributestoemployeeengagementandcompetitive advantage..................................................................................................................................10 TASK 4..........................................................................................................................................11 P6.Differentapproachesofperformancemanagementandtheircontributiononhigh performance culture..................................................................................................................11 CONCLUSION..............................................................................................................................12 REFERENCES..............................................................................................................................13
INTRODUCTION Developing individuals and organisation is the duty of HR manager of company. This helps company to achieve the set targets effectively and efficiently. It is the duty of HR to maintain employee relations in company and manage them effectively. It includes the process of increasing skills and knowledge of employees in organisation. Tesco is the British multinational retailer which is chosen for the present study (Ainscow and Sandill, 2010). Firm basically deals in grocery and general merchandise products. In terms of profit, it is the third largest retailer in world. The present report explains about, skills and knowledge which are required by HR professionals, audit of skills of personnel and making of development plan for a particular job, difference between organisational and individual learning, training and development, need for learning to achieve organisational targets and different approaches which help in performance management and their support for high performance (Bolman and Deal, 2017).
TASK 1 P1. Determination of skills and behaviour required by HR professionals It is important to have required skills by HR professionals of company because it helps them to manage the employees. The activities which are handled by HR are performance appraisal, determination of remuneration, maintain employee relation, etc. All these roles of HR require appropriate skills and knowledge to achieve their personal targets. This helps company too in achievement of the organisational targets easily. All the activities of HR help in improving the performance of employee in company and to motivate them to work harder for the accomplishment of objectives. Tesco is the multinational company, where Large number of employees are working to mange the activities of the company. So, it is important that HR manager of Tesco has appropriate skills to handle large number of employees of company. Following skills, knowledge and behavioural concepts are required to have by HR professionals which are described below: ďˇSpeaking ability:Human resource management of company is required to have good communication skills. This helps to maintain healthy relations with employees of firm. This ability helpsto define the roles to individuals which they have to perform in organisation. So, it is the basic requirement which they have to possess to continue their work in organisation. Tesco is big company, which requires good HR manger to manage the actions of company and to improve the performance of employees of company. ďˇReading employees: The HR professional of company is required to haveskills of the reading employees nature. This helps them to understand the behaviours ofemployees. This gives opportunity to HR to manage them effectively. HR Manager of Tesco, is required to have these skills to resolve the conflicts betweenemployees and to guide them according to their behaviours (Chen and et. al., 2013). ďˇBackbone:Functions of HR departmentact asbackbone of the company in critical times. This skill is beneficial for company to improve their performance in difficult time and manageemployees in appropriate manner. This quality of HR helps in retain the employees of company by motivating them towards the achievement of goals. ďˇEmpathy:This is the soft skill which is required to have by HR managers of Tesco, this helps managerto make the decisions by considering the view points of employees of company. This helps in taking effective decisions (Kilduff and Brass, 2010) .
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ďˇListening:It is the ability of HR to listen the view of employees. This helps to understand the nature and abilities of the employees whileperforming the tasks of company. HR of Tesco is required to listen the problems of employee in organisation and to resolve them for their betterment in company. This helps in increasing the performance of employees and maintaining healthy relations with them in company. P2. Audit of personal skills of employees and professional development plan The audit ofpersonal skills of employees helps in identifying the strengths and weaknesses in them. This helps in improving the performance of employees by guiding them in right direction. Overall, audit of skills increases the efficiency and effectiveness of employees. While performing the audit, it is also necessary to consider the workplace where they perform their activities because conditions at workplace have huge effect on the action of employees . This approach is also used by HR manager of Tesco, to auditskills of the employees of company to determinecapabilities of them. This helps the management of the company to developpersonality and career of employees. It is important for HR manger of company to know about strengths and weaknesses of employee to improve their performance and attain organisational targets more efficiently. Strengths of the employee are those areas in which they have good skills and performing well. But to remove the weaknesses of employee there is need to build newskills and for this it is required to provide adequate training programs to them. Jane Cambridge is employee of Tesco. She is performing well in company and completes all tasks which are given to them very effectively. But she has one weakness, that she is not good in finance activities and have less knowledge to handle the different budgets of company. To increase the performance of Jane Cambridge, Tesco is need to provide the adequate training to her (Leggat and Balding, 2013). This training helps her to develop the skills and to mange the finance activities more effectively. Other, strengths and weaknesses of Jane Cambridge is given below: StrengthsWeaknesses She knows the technical work very well and good in performing these tasks. Don't have knowledge to handle the finance activities. Shehasgoodcommunicationskillswhich helps to maintain good employee relation and Lack of training
the disbursement of the tasks. She has the leadership skills that she leads his departmentsolvetheproblemsarisesat workplace. She has lack of knowledge regarding basics of the finance activities. To overcome the weakness of Jane Cambridge, it is required to provide training. Training helps her to get knowledge about the basic activities which is important to handle the finance problems of the company (McKenzie and Aitken, 2012). The knowledge of the different helps them to understand the standards of the company helps her to compare the actual performance with these standards.So, training of Jane Cambridge helps in overall personality development of her. Professional development plan These plans are helpful in increasing the skills and knowledge of employees. It is the continuous process which never ends in company. The professional development plan of Tesco is given below: S. NoDevelopment needs Development type Target skilfulness DevelopmentTime required 1Communicatio n skill Self development 8There is need to develop the communicatio nskillsin employees which helps in maintaining thegood employee relationin company. 1 month 2Leadership skills Self development 8There is need to develop the 1 month
leadership skillin employees,it helpsin solvingthe problems arise in organisation. 3Financial activities Mentoring5There is need bythe management by company to providethe training regarding financial activitiesto employeesto improvetheir basic knowledge and skills. 2 month TASK 2 P3. Differences between organisational and individual learning, training and development Individual learning is the process of providing training programs to the employees of company to increase their skills. This program helps in increasing the existing skills of the employees which improves the performance of them in organisation. Individual learning has the huge contribution in achievement of Tesco objectives effectively and development of whole organisation (Prugsamatz, 2010).
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Organisational learning is the procedure of developing and transferring the skills and technologiesinTesco.Itisthecontinuousprocesswhichincreasestheperformanceof organisations. There is need to organisation development for effective implementation of the strategies of the management of company. Organisational learning helps the employees of Tesco, to effectively solve the problems at workplace. In the context of Tesco, organisation is need to provide the training programs to employees of company for their personal development. And the individuals are need to adapt the skills and knowledge which are provided through training programs and covert them in betterment of their performances (Ramos and Ford, 2011). The difference between the individual learning and organisational learning is described below: Individual learningOrganisational learning It includes the skills, knowledge and behaviour of individual which shows their personality which helps in achieving the organisational targets. Organisational learning includes determination of the elements which have positive impact on the learning of organisation by removing all the barriers. Theseindividuallearningaspectshelpsthe employees to improve their performances and toachievetheorganisationaltargetsmore effectively and efficiently. Different methods are used by the employeesof company to increasetheirknowledgearetraining, conferences, internet etc. Toincreasetheorganisationallearning different methods are used by the management of the company to enhance the profitability of thecompanyandimprovementofthe techniques of company. If the skills of the individual are improved due to continuous learning, it motivates them to work in team and provide the support to other individuals also to accomplish the team goals effectively. Organisationlearning,improvesthe performanceofdepartmentsbyapplynew techniquesofperformingthetasks.This enables the departments to save the time and cost of completion of task. Individual learning is the part of organisational learning. If the employees of the company are grow, then company automatically grows in Organisational learning also covers one more aspect that is understand the problems faced by employees. It helps the organisation learn to
future.Individualsperformanceeffectsthe organisational performance. Learning leads to creationofthehealthyenvironmentin organisation. solve the issues related to employees. Tesco is need to learn this because it is important for them to solve the employees issue to achieve organisational objectives. P4. Need for continuous learning to attain sustainable business performance Learning is the process of development in the personality of the individual. It can be achieved through various methods such as training, conferences etc. It helps the individual to improve their skills and knowledge. Learning in the organisation also helps to motivate the employees. This enables the individual to develop the leadership qualities and guide to other employees. Tesco is the multinational company, which wants to grow more in the market and achieve higher targets (Rosen and et. al., 2011). This will be possible only is the employees of company are continuously learn new things and implement them in organisation to achieve targets effectively. In this era, competition among the companies is increases and it is difficult to attract the customers towards their products. This can be achieved only through providing quality goods at less price. To attain this goal company is need to apply new technologies for the production of the products. New technologies are effectively implement only if the employees of company have adequate skills to operate them. So, continuous learning is very important in organisation to maintain the sustainable business performance (Schalock and Verdugo,2012). The management of Tesco, uses the following methods to increase the learning of their employees: ďˇConferences and seminars:It is the initiative taken by company to improve skills of the employees and provide the information regarding new technologies. This method is used to provide information to large number of employees at same time . This helps the company to save the time and cost. This method is mainly used to provide the theoretical knowledge to employees regarding new technologies (Svejenova,Planellas and Vives, 2010). ďˇTraining and development:It the most effective method which is used by company to increase the existing skills of employees. This method helps the company to provide the practical knowledge to employees regarding the functioning of the technologies and the strategies which is implemented by management. This program has great role in the
transformation of the employees skills. This enables them to lead the other employees in organisation also and improves their skills also. But there are also some disadvantages of this method which are time consuming and costly. ďˇOnline learning:It is the self learning method which is used by employee to gain the extra knowledge on the technologies used by company. It can be considered as the initiative by the workers of company to improve their skills by their own. This helps in development of leadership skills in employees. All these qualities of the em,employee helps the company to attain sustainable growth in market. ďˇWorkshops:It is the method, in which company provides the same situation to the employees as they face in organisation and teach them to handle the situations in real manner. These exercise helps in building the confidence among the employees of company (Waddock, 2010). TASK 3 P5. High performance working contributes to employee engagement and competitive advantage The high performances of employees helps the company to attain the competitive advantage and the more involvement of the employees in the activities of company. In Tesco, performance of employee helps the company to attain competitive advantage. There are many other companies are providing the grocery products but the quality and low price of the products of Tesco helps them to take advantage in market. It is possible only because of the good performances of employees of company. Tesco, provides the various benefits to the employee which are performing well in company. This thing also motivate the other employees in company to work harder and achieve the organisational targets (Wegge and et. al., 2010.). This enable the company to attain the more involvement of the employees in tasks and their high performance towards the achievement of targets. There are many more benefits to the Tesco because of the high performance of their employees which are describes below: ďˇIt helps the company to satisfy the customer needs and to maintain the good relations with customers. High performance of employee helps the company to meet the standards of company and motivate the employees to sustain their performance. ďˇIt helps the company to maintain the good relation between employees which improves the communication process.
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ďˇIt helps the company to increase the productivity of the products. ďˇIt helps in maintaining the sustainable growth of company in market. ďˇIt helps in increase the profits of the company by producing the good quality products at low price. ďˇIt increases the sales of the products of company by applying different and innovative methods of advertisement. TASK 4 P6.Differentapproachesofperformancemanagementandtheircontributiononhigh performance culture Illustration1: Approaches to performance management
Performance management is the procedure of formulation of task by the employees of company and to monitor their performances and takes the feedback of employees on their work and overall performance of company. This activity helps the Tesco to manage the activities of theemployeesandmaintainthestandardoftheperformanceofemployeesinorderto achievement of the organisational targets. This appraisal process helps the company to achieve the organisational targets (Ainscow and Sandill, 2010). Good performance of the employees are the backbone of the company. Tesco, used the many methods and the strategies which helps the company to mange the performance of the employees. Different approaches which are used by Tesco are described below: ďˇComparative approach:This approach helps the company to compare the actual performance of employees with the standards which are set by the company. This helps the company to identify the problems where there is need to improvement. This approach also helps Tesco to provide the solution to workers regarding the problems faced by them which affects their performance. This helps the company to provide the ranking to employees according to their performance (Bolman and Deal, 2017). There are many methods used by Tesco for comparison of performance are instance paired comparison, forced distribution technique etc. ďˇAttribute approach:This approach is unique which uses the different parameters to appraise the performance of employees. The parameter which are used by the company includes innovation, team work, creativity, problem solving and communication skills. Appraisal of the performance on the basis of these parameters helps in creation of the new ideas in employees. This helps in increase the creativity level among the employees of company. To make good employee relation in company and perform their work in teams provides the employees different benefits by Tesco. It motivates the employees maintain their performances in company (Chen and et. al., 2013). ďˇResult approach:It is the simple approach which is used by Tesco, is that to appraise the performance of employees on the basis of the outcome of the results. If the performance of the employee gives the good result, consider as the good employee of company and entitled to take more benefits from company. It motivate the other
employee of company to work harder to achieve the desired results and get benefits from the company. It also includes the two types of result approach: -Productivity measurement and evaluation system:In the technique, appraisal of the performance of the employee is done on the basis of the productivity of their activities. This helps in motivate the employees of company to increase the productivity. -Balance scorecard technique:The main focus of this technique is on the customers, learning, productivity and operations etc. ďˇBehaviouralapproach:It is the oldest techniques which used by the company for appraisal of performance of workers. This approach includes the series related to vertical scales for various kinds of jobs. The two techniques are used in this approach which are BARS and BOS which are helpful in this approach. The BARS(Behavioural Anchored RatingScale)includesthe5to10verticalscaleswhichhelpsinrakingofthe performance of the employees. On other hand, BOS (Behavioural Observation Scale), it ranks the employees on the basis of their behaviour in organisation. It gives the particular explanation with frequency of behaviour of employees. ďˇQuality approach: This approach is used to evaluate the performance of employee on the basis of their quality. If the quality of the work of employee is good then it is ranked high than the other employees. It motivate the other employees of company to maintain the good quality in their work. CONCLUSION It has been concluded from the above report that skills and knowledge of HR helps in maintain the good employee relation in company. It contributes in achievement of organisation objectives effectively (Kilduff and Brass, 2010). It has been understand that it is necessary that employees of company know about their strengths and weaknesses. It helps them to overcome from the weaknesses and improves their performance. The management of company has the duty toapplythedifferentapproachesfortheappraisalofperformancebecauseithelpsin identification of the deviation in between standards and actual performance. All these things helps in improvement of performance of whole organisation.
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