Performance Management Approaches

This assignment delves into different performance management approaches used in organizations. It analyzes traditional methods like performance appraisals and reviews, as well as contemporary models focusing on continuous feedback, goal setting, and development. The document discusses the strengths and limitations of each approach, considering factors like employee motivation, organizational culture, and effectiveness.

Developing Individuals

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Knowledge, skills and behaviour of HR professionals.....................................................1
P2 Personal skill audit............................................................................................................3
TASK 2............................................................................................................................................8
P3 Difference between organisational and individual learning..............................................8
P4 Need for continuous learning..........................................................................................10
TASK 3............................................................................................................................................1
P5 Contribution of HPW in employee engagement and competitive advantages..................1
TASK 4............................................................................................................................................3
P6 Approaches to performance management.........................................................................3
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Developing individual is refer to as process in which a person skills and abilities get
improved and they become productive in nature as well (Serrat, 2017). it is essential for
managers of a company to deliver quality based training to each and every individual properly so
that they get developed. Developing teams and organisation become possible when an
association productivity get enhance and employees become appropriate in nature. Whirlpool
needs and HR professional in a company who is responsible in order to met with all objectives
and targets of a company. Thus, this project includes various skills, knowledge and behaviour so
that appropriate environment at workplace could manage. Along with this continuous learning is
essential for an individual for life time purpose sustainability. Moreover, organisational learning
and individual learning both get vary from each other. For gaining HPW, various performance
management approaches have to underpin by an association properly so that all goals and targets
get met properly.
TASK 1
P1 Knowledge, skills and behaviour of HR professionals
Professional improvement is much essential for an individual on continuous basis. This is
considered as procedure which aid to document abilities, experience and in addition experience.
It will be attained by formal as well as informal work (Bello-Gualtero and et. al., 2016).
Documentation is prominent as it is record of entire things. It is basically utilized by an
organisation at the time of training and improvement plan because it is much useful at that time.
With assistance of CPD procedure a person will easily enhance own abilities on regular basis.
Along with this, it assists staff members to record about entire learning which is learned by them
during training program.
As per recent scenario, employer of human resource plays an eminent part in growth as
well as success of organisation. They will provide impact on performance and in addition
operational activities of firm. Their major duty is to manage overall work of company and
determine need of change; so that, they will implement it accordingly. In context of Whirlpool,
human resource professional formulate many sorts of processes and policies which aid workers
in their working; therefore, they will accomplish their task in an appropriate and adequate way
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(Robertson, 2016). Henceforth, there are some requisite capabilities and skills must be possessed
by HR employer, some of them are stated as beneath:
Leadership and management skills: Manager of human resource need to be a best leader
and in addition they are accountable to handle overall activities in association. Therefore, they
will compete with their competitors at competitive world. As they are giving adequate directions
to staff members; so that, they are able to accomplish their task within limited period of time.
Along with this, they can easily perform their work without facing any troubles.
Good communication skills: This is considered as a foremost capabilities which has to
be possess by manager. It is needed for him to keep up open conversation at workplace. As a
result, people will share their views and thought with each other and superior will able to resolve
issues within certain period of time. Instead of this, they can complete their work comfortably
(Ligthart and et. al., 2016).
Conflict management: This skill mainly emphasis on capabilities of HR professional
while handling conflict at workplace. It is important for HR professionals to own conflict
management skill which helps in them in managing manpower of the company easily. It can be
said that it is very difficult for individual to analyse actual faulty person at the time of conflict.
So, an effective HR professional firstly analyse reason behind the problem and then takes
appropriate decision.
HR manager has to maintain their behaviour with their subordinates: Ethical behaviour: Employer of human resource need to behave in an ethical manner in
front of workers and along with management. Their fundamental responsibility is to
develop regulations and rules for staff members which has to be taken after by them.
Additionally, some policies are made for them which is followed by them. As a result,
entire activities will accomplished ethically which aid them to improve their goodwill at
marketplace.
 No partiality: The main responsibility of human resource manager is to take an
appropriate judgement for an association. They have to take fair and correct decision
without any sort of partiality. If superior do not treat their employees equally then, this
will affect their working as well as productivity of company (Tanaka and Sung, 2016).
Some adequate knowledge need to be possessed by manager of human resource:
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Business knowledge: It is required for employer to have entire knowledge about the firm;
thus, they will conduct operational activities in an effective and efficient way. This is must as it
will aid manager to develop some concepts and in addition idea which is associated with firm.
Knowledge related to laws and regulations: Human resource employer must have proper
cognition about all acts and rule; therefore, they can implement it into business. Along with this,
it is essential for them to maintain an effective coordination amongst each and every division. To
improve work performance of employees superior needs to keep up proper relationship between
all workers (Draper and et. al., 2016).
P2 Personal skill audit
Ability of an individual need to be examined adequately and appropriately; hence, they
will easily know about their growth and improvement. When employee audit is carry on then, at
that time superior of human resource needs to check existing performance of workers so that
they will make their strategies accordingly. In context of Whirlpool, they have to conduct
personal ability audit of staff members as this will assist to know about their strengths and along
with weaknesses. Additionally, this will aid workers to maintain their career. With assistance of
this, qualities of subordinates will be found out in an effective way (Singh and Mishra, 2016).
Henceforth, following is the personal ability audit in connection to Whirlpool:
Skill Very Good Good Adequate Little or no
experience
Abilities
related to
information
technologies
Utilization of MS
word
✔
Utilization of MS
excel
✔
Utilization of data
and information
✔
Utilization of
Internet
✔
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Utilization of E-
mail
✔
Utilization of
Power point
✔
Skill Very Good Good Adequate Little or no
experience
Communicati
on abilities
Draft
contracts
which are
associated
with
occupation
✔
Written down
notes which
are related to
disciplinary
proceedings
✔
Preparation of
reports
✔
Develop
materials
which will
assist at the
time of
presentation
✔
Provide
training and
development
programs
✔
Sort out
clashes
✔
Interview ✔
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Give advise
on those
problems
which are
related to
Human
resource
✔
Skill Very Good Good Adequate Little or no
Experience
Problem
solving
abilities
Easily handle
complex data
and
information,
an effective
verbal
reasoning
abilities and
in addition
select
adequate info
which assist
in problem
solving
✔
To resolve
issues
effectively
person will
identify many
solution to opt
best from
them
✔
Take
assistance of
other persons
to sort out
troubles in a
proper
manner
✔
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Therefore, with help of personal development plan superior will know those steps which
will be taken by him to attain coveted targets within limited period of time. In relation of
Whirlpool, this will described about an individual capabilities that where they are now and to
where they have to reach. It will aid to enhance concentration and dedication of workers towards
organisation (Dajani and Uddin, 2016).
PDP for Whirlpool is stated as beneath:
Name Harvey Specter
TIME
DURAT
ION
Personal targets or objectives Professional targets or objectives
Next 12
months
To attain maximum skills and
abilities; so that, I will accomplish my
work in an adequate manner which is
allotted to me by superior.
To get promoted to the next level and
become a manager.
Next 3
years Want to fulfil each desired
appropriately.
Want to become senior employer of
human resource of an organisation.
This plan was described and affiliated on 29/12/17.
Signature of instructor: _____________
Signature of coordinator: ____________
Strengths and Weaknesses
Planned Activities Objective of Development
Needed abilities / knowledge
Capabilities which are not into
me will developed. For this, it
Want to become much
competent; so that, I will
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is essential for me to
concentrate on work and in
addition, I will take some
sessions which are related to
improvement of skills.
execute my entire work in an
effective and efficient manner.
Strengths
Training is given by my
superior to me which was very
helpful for me. As a result, it
will improve my knowledge
and abilities. Manager will
conduct a test as this will assist
to evaluate my learning.
Want to become more
competent.
Weaknesses/gaps
Alteration in tools and
techniques is considered as the
weakness gap because any
frequent changes in technology
creates difficulty for HR
manager to convince its
working staff to adapt the same
technology and work with the
new technology only.
Staff members need to learn
overall things again. In this, it
is required by the employees to
update themselves according to
the desired skill only.
I have accomplished
professional improvement
exercises which are
mentioned.
I have given almost 70 hours for professional improvement
process.
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Signature of Instructor: __________________ Date - 29/12/2017
Henceforth, SWOT analysis will aid employer of human resource because this will help
to examine strengths as well as weaknesses which are associated with staff members. It is must
for superior to conduct it in an appropriate manner; therefore, they will manage entire activities
in an effective and efficient manner. It is necessary for manager to understand development plan
related to workers so that targets will attained within limited period of time (Landry and
Chouinard, 2016).
TASK 2
P3 Difference between organisational and individual learning
Group learning: With assistance of acquisition, a person will easily improve their skills
as well as knowledge. Learning of organisation is considered as a duration amongst innovative
and in addition operative. Development of an enterprise will take some time because this will
achieved with assistance of experience (Soneji and et. al., 2016). Therefore, firm can easily with
problems which are related to intrinsic and extrinsic environment. To examine learning of
company, superior will utilize a tools, i.e. learning curve. It helps to determine effectiveness and
appropriateness of goods and services. In context of Whirlpool, learning of an association will
aid to attain market sustainability and in addition help to make operational activities more
effective. As a result, outcomes which are achieved by company will be positive in nature. In
addition, manager can deal with negative circumstances in an adequate manner.
Individual learning: For this, it is required for a person to acquire proper training
because this will aid in their success and growth. Therefore, they can perform their task in an
appropriate manner and within limited period of time. As a result, profitability and along with
productivity of enterprise will get enhanced. If an individual is not much competent then, this
will be difficult for him to fulfil coveted targets effectively as well as efficiently. In context of
Whirlpool, manager gives some responsibility or duty to their staff members; thus, they will
increase their learning (Blaikie, 2016).
There are some distinction amongst organisational as well as individual learning which
are stated as beneath:
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Organisational learning Individual learning
 This is much useful as it brings
cooperation as well as coordination
amongst each and every staff members
and company. It is required; therefore,
firm will provide best products and
services to their clients without hurdles
or obstructions.
 With assistance of this, manager will
maintain an effective and good
relationship amongst staff members.
Proper understanding between them
will reduce the chances of conflicts so
that entire task will accomplish without
any delay.
 This assists in identifying many new or
unique ways to accomplish work with
maximum effectiveness and
appropriateness.
 HR professional of Whirlpool can
conduct organisational learning
program while introducing new
technology in the company. This will
help in enhancing knowledge of
employees over the same technology.
As a result they will be able to use it for
growth of company.
 It is considered as a long procedure
which needs to be managed by those
persons who are very talented or skilled
and working in enterprise (Ruiz-
 This needs to be executed in an
association; thus, knowledge, behave
and in addition abilities of workers will
increased. As a result, they will
enhance their working performance in a
proficient manner (Hodgins, Larm and
Westerman, 2016).
 To improve learning of a person,
superior will arrange some programs,
such as seminars, conferences,
workshop and so on. Therefore,
manager provide them opportunity so
that they will enhance their abilities as
per their own manner.
 To improve learning of an individual
many training sessions will be provide
to them. Therefore, they will learn new
things for some particular aims or
objectives.
 In Whirlpool, HR manager of this
company can conduct special training
sessions to the specific employee so
that they can execute their work
effectively. For example: training can
be provided to accountant while
introducing new software for them.
 If staff members are skilled and in
addition talented then, they will be able
to complete their task in an effective
way. As a result, production of
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Argüelles, 2016).

organisation will get improved which is
advantageous for them.
Difference between training and development
Training Development
 Training is a learning process which
helps individual in developing their
skills according to the requirement of
their job role.
 Training is a short term process as it is
conducted only for specific aim and
objective In relation to Whirlpool, HR
manager of this company provides
training to its staff members in order to
enhance their skill which will help them
in performing their activities
effectively.
 Development is considered as an
educational process that focuses on
overall development of employee for
future growth.
 It is a long term process that enhances
number of opportunity for the
employees. In context to HR
professional of Whirlpool, regular
based development is important for the
employees as it will help them in
increasing their chances of getting
promotion.
P4 Need for continuous learning
Professional as well as personal life, learning is fundamental as it provides growth and
development in career. In Whirlpool, it is required to give learning sessions to workers as this
will help them to complete their task in an effective manner. Manager needs to enlist and choose
those persons who possess adequate and better abilities and knowledge; therefore, they will
attain coveted targets within limited period of time (Gökçen, Frederickson and Petrides, 2016).
Along with this, a skilled individual will use available resources appropriately which aid to
reduce wastage. As a result, production of organisation will get enhanced. For above stated aim,
there are many organisations who will combine with various university; thus, workers will easily
learn new things, which will help them to complete their work in more proficiently.
Staff members of Whirlpool know that they are doing their working in an efficient
manner which is not appropriate for company. For this, it is essential for them to reframe all
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strategies and policies. Along with this, it is required for them to know about other firms
policies; so that, they will take benefits from them. They will utilize new and unique methods
and techniques into business. If learning is done on regular basis then, workers will easily apply
inventive methodologies into their working procedure. This will assist to improve efficiency of
workers (Solso and et. al., 2016).
Rather than this, manager of Whirlpool has to run or regulate a plan which is associated
with personal and professional improvement; therefore, abilities or skills of subordinates will get
enhanced. Along with this, it will helpful in sustainability at market which aid them to increase
their reputation at marketplace.
Henceforth, there are certain activities which need to executed by employer of
organisation to keep up each and every thing effectively, these are stated as below:
 If workers are not able to accomplish their task as per set standards then, superior will
cater some training and development sessions to them. This will help to enhance their
learning as well as knowledge.
 If staff members are facing difficulty in managing their work then, it is fundamental for
employer to plan everything in a systematic way. As a result, overall activities will
accomplished within limited period of time or without any delay (Posner, Rothbart and
Voelker, 2016).
Instead of this, there are some techniques which will be utilized by an association for
continuous learning, for example: workshops, seminars, internet, conferences and many more.
These all are latest techniques which is helpful to improve interaction of staff members. As they
will learn new things from other people or their colleagues.
There are certain advantages which will derive from individual as well as continuous
learning are mentioned as beneath:
Competency leads to confidence: If workers have proper knowledge and abilities which
is essential for their job then, this will provide him some confidence and motivation towards their
work. It will aid organisation to implement some creative thoughts or ideas which are
advantageous for firm (Lambert and et. al., 2016).
Facilitates employee growth: Lots of opportunities is given by manager to their
subordinates which will assist them into their growth and development. Thus, they will be able to
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use available resource in a proficient manner. It will help an enterprise to compete their
competitors and in addition they will maintain their goodwill at marketplace.
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Honey and Mumford theory
It is a continuous learning theory based upon the work of Kolb which have four main
elements .i.e. activists, reflectors, pragmatists and activists. It will help HR department of
Whirlpool to analyse learning style and preferences of their employees which will make an
organisation productive. It will build continuous learning environment in Whirlpool which
indirectly helps this organisation to retain it's productivity for longer run.
TASK 3
P5 Contribution of HPW in employee engagement and competitive advantages
To enhance performance as well as productivity of an organisation, human resource
employer will take assistance of HPW technique or method. This sort of tool is basically utilized
by those firm which are doing their activities on large scale. Therefore, they need to improve
their products and services so that they can easily capture attention of numerous people. In
context of Whirlpool, they use this practice to improve growth of economy as well as
competencies in United Kingdom (Pugliese and et. al., 2016). Apart from this, to enhance
involvement of staff members, it is needed for manager to provide them better working
condition. As a result, employees will accomplish their task with maximum proficiency and
attain coveted targets within limited period of time. This will aid them to keep up their reputation
at competitive world.
It is required for an enterprise to take benefits from rivals because this assists them to
acquire opportunities which are accessible for them at marketplace. For above stated purpose,
they need to provide best and high quality goods and services to their customers. Along with this,
it is necessary for them to identify desires and requirements of people to accomplish it within
certain period of time. As a result, they will survive at marketplace place for longer time
duration. To improve sales of enterprise, it is must for them to develop innovative items for
buyers as this will help to capture their attention. Thus, they can improve their profits in an
effective and efficient way (Serrat, 2017).
In context of Whirlpool, manager utilize HPW practices; so that, they will develop their
business strategies as well as policies more adequate which are made for staff members. It is
required to enhance involvement of workers in business and for this purpose, employer needs to
occupy them into activities. This will aid to increase productivity of company. As a result,

association will improve their revenues adequately and in addition, will compete at extrinsic
environment in an effective manner.
2

High performance working practices contributes in employees engagement activities as
it helps organisation in achieving its targeted goals and objective of the company. It can be said
that if these practices are implemented effectively in the organisation then they can easily gain
competitive advantage. As HPW practices includes focus on building up employees relationship
with the employers too.
TASK 4
P6 Approaches to performance management
Performance administration will be described as a procedure which need to be lead by
employer; therefore, they can evaluate working execution of staff members (Bello-Gualtero and
et. al., 2016). It will aid to get ensure that workers are accomplishing their task as per provided
directions. This is considered as a continuous procedure. To manage performance in an adequate
manner, it is fundamental for superior to set some targets for their staff members which has to be
accomplished by them within provided period of time. By evaluating their work on regular basis,
employer will increase skills of subordinates.
There are various kinds of distinctive methods and in addition tools are utilizing by
Whirlpool; therefore, manager will examine as well as monitor working performance of their
staff members in an effective and efficient manner. These approaches can be defined as below:
Comparative approach: As indicated by this, superior of company will give rank to
workers as per their working. It has to be provided on basis of best performer to lower. In this,
there are many methodologies which will be utilized by employer, such as graphic rating scale,
paired comparison, forced distribution method and many more (Robertson, 2016). Like an
example: manager of Whirlpool will classified there subordinates according to their
performance. Such as they will give 10% who are top performers, persons who are average will
acquire 40%, good performers of firm will get 40% and individuals who are come under lower
performers will acquire 10%. Therefore, enterprise will provide training to those persons who are
coming under top performer so that they can promote them to the next level. Rather than this,
persons who are not performing well, will get a chance to increase their abilities and capabilities
again. This will assist them to perform their work in an effective manner (Ligthart and et. al.,
2016). This approach will also motivate workers to perform well so that they be rated as top
3

performer of the company. As a result, this motivation will improve performance of employee
which will directly contribute in enhancement of productivity level.
Illustration 1: Approaches of performance management
(Source: Approaches of Performance management, 2017)
Quality approach: Fundamental purpose of this tool is to provide maximum satisfaction
to clients. For above stated purpose, it is must to reduce their problems or issues. Along with
this, it is required for manager to improve products and services regularly, as this will help to
provide advantage to enterprise. As a result, customer base and profits of firm will get improved.
Behavioural approach: This is considered as a very old method related to performance.
This methodology include sequence of vertical scales. For this, an effective tool will be utilized
by superior, i.e. BARS (Tanaka and Sung, 2016). As indicated by this, there is almost 5 to 10
vertical scale is provided. Along with this, it is basically associated with parameters which is set
by employer according to capabilities of subordinates. Foremost cons of this technique is that, it
is necessary for superior to remember lots of data and information at a single time.
Attribute approach: According to this, rate will be given to workers according to some
particular parameters which are decided by organisation. Such as:
 Decision making
 Innovation
 Problem solving skills
 Teamwork
 Creativity
4

 Communication abilities
With assistance of graphic rating scale superior will give rate to their subordinates on the
scale of one to five (Draper and et. al., 2016). Rather than this, if mixed rating scale is utilized by
employer then, they will rating as per high, moderate and in addition low. Main limitation of this
technique is that, examination of performance of employees is depend on nature of examiner.
Result approach: It is much simpler technique which can be used by manager of
organisation. In this, there are some methods will comprise, such as productivity management,
balanced scorecard, employee evaluation and so on. With assistance of this methodology,
employer will transform strategy into operational activities in an adequate manner (Singh and
Mishra, 2016). In relation to Whirlpool, HR professional of this company will focus on the result
of customer relationship department. In this, rewards are offered to the employees basis of their
number of satisfied customers. This will encourage employee to perform their job responsibility
more effectively. This results in high performance of working practices of employees.
As per the above mentioned approaches, it can be said that performance management
approach helps organisation in improving working practices of the employees in order to attain
targeted goals and objective of the company.
CONCLUSION
It get concluded from the project that, business HR professional require diverse range of
qualities and skills so that they can maintain appropriate environment at workplace. Along with
this, Human resource manager have to maintain effective behaviour with all individuals properly
so that appropriate environment at workplace could encourage. Moreover, there are various
approaches for long term learning are evaluated properly through which an individual can
enforce their skills for life time. Organisational learning and individual learning are major
aspects and play an essential role in a persona life. High performance working maximise
productivity of business as well as performance management encourage effective and
appropriate productivity as well.
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