Developing Individuals, Teams, and Organisations Assignment - Caffe Nero

Developing Individuals, Teams,
and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................2
TASK 1............................................................................................................................................3
1. Knowledge, skills and behaviors that are required by
Hr professionals. ........................................................................................................................3
2. Personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan..........................................................5
3. Analyse the differences between organisational and individual learning, training and
Development................................................................................................................................8
4. Analyse the need for continuous learning and professional development to drive sustainable
Business performance..................................................................................................................9
5 Apply learning cycle theories to analyse the importance of implementing continuous
professional development.
....................................................................................................................................................10
6 Produce a detailed and coherent professional development plan...........................................11
TASK 2..........................................................................................................................................12
1. HPW contributes to employee engagement and competitive advantage...............................12
2. The benefits of applying HPW with justifications to the Caffe Nero....................................13
3. Different approaches to performance management...............................................................14
4. The Different approaches effectively supports the high performance culture and
commitment...............................................................................................................................15
5. HPW and mechanisms lead to improved employee engagement, commitment and
competitive advantage...............................................................................................................16
6. The use of critical thinking to support a conclusion that justifies the arguments..................16
REFERENCES..............................................................................................................................18
INTRODUCTION
Developing individual team and organization is the essential part of every organization.
Developing the team and team of members is increasing the performance as well increase the

profitability of the organization. This helps to increase team performance both as individual as a
team member. This function helps to develop the knowledge, skills and improving the
performance of work. So employees are also work effectively for achieving the task of the
organization. For better understanding the Developing individual team and organization. Take
the Caffe Nero it is a British European style 'coffee house brand' headquartered in London,
England. They produce the coffee product for their customer. The report will describe that the hr
department of caffe Nero required knowledge, skills and behaviors in the persona who want
barista position in the company. Further more report will give outline about the personal skills
audit to identify appropriate knowledge, skills and
behaviors and develop a professional development plan for the external Learning and
Development Consultant. Moreover, report will describe about differences between
organisational and individual learning, training and
, also describe about learning cycle theories to analyses the importance of development program.
Moreover, Analyses the need for continuous learning and professional development. Also, report
will describe the employees' engagement and competitive advantages. Furthermore, report will
describe the different approaches of performance management it will also show the benefit of
applying HPW (Bolden, R. 2016).
TASK 1
1. Knowledge, skills and behaviors that are required by
Hr professionals.
Knowledge
Technical knowledge
HR professional requirement the technical knowledge in the learning and development
consultant who work as a Barista. So they want that, the person who want this position of barista
they have knowledge about how can use the machinery to make the coffee also they should have
Knowledge about the different brewing methods of sourcing, roasting, extraction, milk
temperatures, etc. also require that How to use espresso machine to grinder coffee bean. So
human resource management want this type of technical skills in job position of Barista.
Ethical standard

HR professional requirement the ethical standers in the learning and development
consultant for the job role of Barista. That they follow rule and regulations of the company. Also,
they maintain the good relationship wit their subordinates. Ethical Standards is described the
own behavior of person so they should have knowledge about the rules and regulation of the
Caffe Nero. Also, they provide the best service to their customer which requires the interpersonal
skills in the person.
System and process
Hr professional requirement the knowledge in the consultant for the job role of barista,
that the learning and development consultant should have knowledge about the system and
process of coffee. Also, they should have knowledge about how they prepare the coffee and tea
drinks to the customers., How to made and add the texture in the coffee, How to use the
machinery for making the coffee so. Basically barista have knowledge about the whole
processing of coffee (Woodcock, 2017).
Skills
Customer service
As a barista, they are directly communicate and dealing to the customer every day. So
HR professional requires the best communication And personal skills. So Barista have to be able
to communicate with the customer with putting smile on the face also entertain the customer,
they able to understand the different preference also they able to take the order of the customer
means requires the good communication skills, such as verbal, Positive Attitude, Personable,
Approachable etc.
Multi-tasking
Baristas has able to do multitask. Such as they handle the customers well handle
the pressure of work in busy environments. Also, they must be making the different type
of coffee while also handle the customer when they questioning. Also, they have good
skills to complete the work calmly and complete the multiple task at specific time.
Responsibility
Hiring professionals want to know their employees. Baristas will show their work to HR
mangers that they do proper work on time. They can elaborate skill in their interview simply they
showing their ability In few minutes. Also, they can dress up properly and bring all mandatory