Developing Individuals, Teams and Organizations

This report discusses the development of individuals, teams, and organizations in the context of Bentley Motors Limited. It explores the skills, knowledge, and behaviors needed by HR professionals and the importance of continuous learning and professional development. The report also examines the difference between organizational and individual learning, training, and development, and the need for continuous learning to drive sustainable business performance.

Developing
Individuals, Teams and
Organizations

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1 ...........................................................................................................................................3
P1Identify suitable and professional knowledge, skills and behaviours needed by HR
professionals...........................................................................................................................3
P2 Examine a completed personal skills audit to identify suitable knowledge, skills and
behaviours, and make a professional development plan for a given job role.........................5
TASK 2............................................................................................................................................7
P3 Differentiate between organisational and individual learning, training & development.. 7
P4 Determine need for continuous learning and professional development to drive sustainable
business performance.............................................................................................................9
TASK 3..........................................................................................................................................10
P5 High performance working to employee engagement. .................................................10
TASK 4 .........................................................................................................................................11
P6 Examine different approach to performance management.............................................11
CONCLUSION..............................................................................................................................12

INTRODUCTION
Development is a process of enhancing skills and knowledge of any individual or team.
Growth of team or individual is the responsibility of human resources manager of an
organisation. For this HR managers has to perform various function or role in order to determine
the requirements of their team members and provide them appropriate sources which helps them
in enhancing their knowledge and skills. This report consist a case study about Bentley Motors
limited, a multinational British company who are marketer and manufacturer of luxury cars & a
subsidiary of Volkswagen. It was founded by H.M Bentley & W.O Bentley in year
1919(Daniels, Kunkel and Karg, 2019). This report describes various skills, knowledge and
behaviour of HR professional performed for operating their roles & responsibilities in order to
increase efficiency and effectiveness of their employees within organisation. Moreover, it also
describes difference between individual & organisational learning, training & development in a
company as well as the importance of continuous learning and professional development.
Additionally it explains how good performance at workplace and performance measured help
Bentley in increasing profitability, productivity and operational skills of their employees in order
to get consumers satisfactions.
TASK 1
P1Identify suitable and professional knowledge, skills and behaviours needed by HR
professionals.
In terms of dealing, controlling & operating various functions and activities of firm in
effective manners, human resources manager of Bentley need to perform or manages some role
and responsibilities. This necessitates many skills and knowledge to develop and manage
individual which aids employees in resolving problems while operating activities. It assist HR
manger in determining the forces which affects performances of workers. For that HR manager
of Bentley possess some skills and knowledge in order to deal with different situation which is
arises in between employees(Lee, Park and Baker, 2018). It also provides training and
development session for improving skills and knowledge of their workers in order to achieve
better results which provides benefits to firm in a long run. Some of following skills, knowledge
and behaviour that are needed by HR mangers of Bentley is discussed below:
Desired Professional Role

Knowledge skill Behaviour
Training and development
approach- It is an important
activity of human resource
management department that
is performed by HR manager
for improving knowledge of
their employees. Training
refers to a systematic
approached where employees
are guided and instructed
about technical knowledge
related to their task or project.
This focuses on workers that
how they use particular
machine for a specific task to
increases efficiency. Whereas
development refers to
educational growth of
individual at managerial
position. And for resolving
problems managers of Bentley
need to possess great
knowledge and experience
about it.
Communication kills-
communication refers to
interaction in between two
people. And it is very
important in any company for
exchanging or transmitting
their ideas, knowledge, and
information from one person
to another person. In context
of Bentley, HR mangers
convey or exchange
knowledge and thoughts
related to activity to their staff
members for effective
performance. They uses both
oral and written
communication for
exchanging their ideas. In oral
communication managers
express their views through
personal communication ,
meeting, conferences etc. on
the other hand in written
communication they practices
E- mailing, post, reports.
Ethics– Behaviour of any
manger in any origination
need to be decent towards their
employees by this morality of
workers will be maintained
and they will perform their
task effectively and efficiently.
It assist HR manger too in
terms of evaluating
performance of staff embers
by analysing their problem. It
relation to Bentley it is the
responsibility of HR manger to
guide their employees with
ethically and pass important
knowledge to their workers at
a right time( Açikgöz and
Latham, 2020).
Contract law- In any business
unit contract governs relation
with consumers, suppliers, and
workers. In which lack of
awareness of the fundamental
Organising people-
organisation refers to
managing people of a
company. It is a necessary
skills that manger need to
Confidentiality- It refers to
maintaining personal
information & private data of
each employees who are
working in an organisation.

contractual knowledge will
leads to a major impact on
company. In context of
Bentley , HR managers need
to possess some knowledge
about contract law for
maintain good relationship
with their employees,
suppliers and customers in
order to get better result for
the benefit of company
performance(Smither,
Houston and McIntire, 2016).
keep for identify capabilities
of individual and for
increasing performance of
employees. By giving proper
training and management
session in timely manner. HR
manger of Bentley need to
possess this skill for
evaluating the performance of
their workers for the
betterment of origination and
development of employees.
For retention of employee
mangers of firm need to give
surety their employee that
their personal data will not be
leaked in any circumstances.
In context of Bentley they
assure their staff members that
private data will be
confidential they will not be
leaked in any condition.
P2 Examine a completed personal skills audit to identify suitable knowledge, skills and
behaviours, and make a professional development plan for a given job role
Personal skill development refers to discovering of strength and weakness in order to
create positive and healthy environment for employee who are working for them. It is not
possible to identify the strength and weakness of each and every person of firm. Analysis
weakness of every employee at each stage is gainful to manager for improving the initial stage of
performance. Employees of company will get information about their vulnerability with the help
of this tool. In context of Bentley, HR manger use this tool for making changes in their
employees. The below table shows the rating of knowledge, skill and Behaviour that manager of
Bentley possess. .
Personal Skill Audit
Knowledge Rating Skill Rating Behaviour Rating
Training &
development
4.5 Communication 3.5 Ethics 3
Contract law 3 Organising
people
4 Confidentiality 4

Professional development can be defined as a specific strategic plan or development of worker’s
project. HR manger of Bentley implement professional strategies in order to achieve mission and
targets of company. Generally with the assistance of this schedule, management team of firm
provisions workers throughout their carrier success and human growth. Main objectives of this
program is to promote the development of group for long term and short term goal in term of
improving their knowledge and skills(Jaradat, Keating and Bradley, 2017). The below table
discusses the plan of professional development on the basis of personal skill Audit.
KSA To Be
Developed
Activities
required for
development
Duration Development
Monitoring
Approach
Assessment
of
Development
Detailed
Evaluation
Contract law Managing
relationship
15-20
days
By maintaining
positive and
healthy
relation in
between
employees. By
motivating and
encouraging
workers of
company.
Motivation
improves the
performance
of employee
which leads
benefits to
company.
By measuring
the performance
of employee it
can be
evaluated that
how much
workers are
dedicated
towards their
role and activity
after
motivation..
Communication More
productive
workforce
1-2 moths By
communicating
with more
people in
effective
manner so that
company
employees can
make good
If a mangers
is able to
communicate
effectively
their supplier
and client
then they feel
more
ownership of
By analysis the
result of
challenging task
or projects. If
outcomes is
meeting with
the set goal then
it will shows
positive result

relation with
their
consumers and
supplier
challenging
task and
projects.
of effective
communication.
Ethics Set clear
expectation.
3-4 month By defining
expectation of
employee’s
behaviour
through
manger of
Bentley this
will include
interaction
with each
other,
customers
along with that
is acceptable
behaviour at
workplace or
not.
By measuring
performance
of workers it
can be asses
that approach
is going in
right
direction or
not.
From getting
result of
workers
performance it
can be
evaluated that
he desired goal
of organisation
is meet or not.
TASK 2
P3 Differentiate between organisational and individual learning, training & development.
Organisational learning- It is process in which knowledge related to function of
originations is generated, structured and spread within company. Bentley’s manger maintain
their learning guidance which is provided to their employees for improving working structure.
Individual learning – In this individual enhance their skills or knowledge by at their own
level and then rated by an organisation. It involves goal that individual set for itself to manage
and fulfil.

Difference
Organisational Individual
 It is related with the goal of
organisation.
 It is a process of making, retaining and
conveying of knowledge within
company.
 Min aim of organisational learning is to
recognize the function of Bentley and
star, making them smoothing
manufacturing of products that
enhances the revenue for year(Singh
and Ramdeo, 2020).
 Whereas it is related with goal of
individual.
 Individuals are well knowledge in this
system but not all participates need to
be passed in all sections classified by
their agencies.
 Primacy goal of individual learning id
to design all staff members in order to
maintain discipline foe time so that they
will be protected by wrong decisions or
confusions.
Difference between training and development within organisation
Basis Training Development
Meaning In context of Bentley. They
conducted this activity for the
new joiners. In which they
train or guide about role and
function which is assigned to
them. In this managers of
Bentley taught how a
particular machined is used for
a specific task.
In this mangers of Bentley
offers development session to
their existing employee for
improving skills and
knowledge in which all staff
members need to be aware of
new, innovative and creative
technologies that will lead
them to higher growth in
future.
Aim Primary objective of training
is to give knowledge about
function and activities to those
who recently joins firm
Main purpose of conducting
development session is to
provide opportunity for
enhancing skills and
knowledge which helps

organisation to produce more
product(Banwell and Kerr,
2016).
Numbers of individual Many All member’s
P4 Determine need for continuous learning and professional development to drive sustainable
business performance.
Continuous learning is a process by which an organisation can not only improve
performance and productivity but also maximizes the profitability at long term basis. With the
help of continuous learning program entity can make important development in knowledge and
skills of their workforce on regular basis. It has been been identified that need of continuous
learning arises when performance of employee is reduces due to increase of competition,
innovation in technology. In order to decrease all these factors this significant learning assist in
improving the performance of workers(Staron and Meding, 2018). In term of eliminating all
these negative points continuous learning help to convert a effective tool:
Reduce in productivity:
It has been analysed that there are many reason which decreases the performance &
productivity of employees within company. That time continuous learning help organisation to
improve that to reaching organisation goal or objective. In relation to Bentley it has been
identified that performance of workers is decrease on the regular basis which affects the
profitability of company. For enhancing the performance, some training and development
sessions need to be conducted through which employees can enhances their skill and knowledges
that is required for performing a specific task. Though this they can also reduce the turnover rate
of employees as employees get motivate by increasing their knowledges and by learning some
new innovation & creative technology. Thus it has been evaluated that continuous learning and
professional learning are the two main aspects for improving performance of workers in order to
accomplished organisational goal.
Advantages of continuous and professional learning :
Ability that lead an employee performance to become confident- Continuous learning
provides several benefits to employees by learning new techniques and by increasing knowledge
such as the confidence level which assist them to perform challenging task. Through this

productivity & profitability of firm increases and that help in reaching organisational
goal(Dodds, Donoghue and Roesch, 2016).
Growth of company and individual- continuous learning not only helps individual but
also help origination in order to reach objective of firm. In context of Bentley, mangers
motivates and offers training and development session to their employees for enhancing skills
and knowledge and that will help organisation in order to meet set goal.
TASK 3
P5 High performance working to employee engagement.
High performance working environment means positive and healthy environment at workplace
which tends to high performance efficiency of employee. In context of Bentley they involves
their employees in decision making process which motivates them and create positive
environment at workplace. By this efficiency and effectiveness of workers also increases. As it
has been identified that organisation is looking forward to enter in new market segment in which
there are leading competition is present for this company needs to serve their consumers
innovative and creative products which can only be done by using HPW process which proves
creates effectiveness in collaboration to employees & business unit for management of company.
Discussed below the contribution of high performance working is as follows:
Transparent communication :
It is a necessary aspect in which employees allow themselves to make aware of plan and
strategies of company. It has been identified that Bentley uses flexible and effective
communication tool and technique in order to assure transparent floe of info by which
employee's performance can be increased(Williams, Whiteman and Parker, 2019).
Shared responsibility for result:
In this the main purpose of Bentley is to enhanced contribution and engagement of
employee in entry operation by giving their roles and responsibility. Along with it they
appreciate and encourage employees for their hard work in order to increase worker's
performance.
High productivity and profitability:

Effective performance of employee leads to better result of high productivity and
profitability in all section of company by which mangers cannot only provide them good level of
job satisfaction but also guarantee them their long term sustainability.
TASK 4
P6 Examine different approach to performance management.
Performance management cab be defined as a process which involves various functions
in order to fulfil performance objective of organisation at workplace. From this mangers can
mange the performance of workers by engaging them in activities and function which helps them
in comparing performance parameters with the set goal. For gaining competitive advantage,
performance management aid organisation to enhance overall productivity of company. Workers
are the most important resource of firm for generating revenue. In context of Bentley, they uses
different approaches of performance management for increasing productivity and profitability of
company. In which some of methods are discussed below:
comparative approach :
In this methods performance of employee is compared with the set goal of firm. It is
mainly stress upon raking of employees performance. Which is done by using force distribution,
graphic rating and so on in order to measure regular performance of employees.
Behavioural approach:
In context of Bentley, they uses BOS (Behavioural observation scale) or BARS
(behavioural anchored rating scale ) in order to measure various dimension of workers
job(Dirlam, 2017).It also identify the frequency of individual with regards to behaviour for their
performance.
Result approach :
In this type of approach, Bentley offers regular training and development session to their
employees on the basis of their performance. In which they uses Balanced scorecard and
ProMES (productivity measurement and evaluation system ). It has been analysed that with the
help of this overall productivity of employee can be enhanced by taking feedback on regular
basis.
collaborative approach :

It is the combination of all approaches which is discussed above. In relation to Bentley
they are not only enhances the performance of employees but also mortal them on the basis of
their needs and demands. Additionally it support company in order to crest positive and healthy
workforce environment that aids workers to performed their task effectively. Moreover it has
been determined that it includes some systems which are mentioned below:
 Through recruiting talented, skilled and knowledgable employees business performance
can be maximise.
 Formulation of proper plan about recruitment for creating clear job description.
 Give reward and compensation benefits to employee on the basis of their performance.
 Keep record of employee's performance on individual basis.
On the basis of these above mentioned techniques it has been evaluated that there are
some form of performance managing styles through which an individual can get benefits. Some
of approaches are discussed below:
360 degree feedback:
It is the best way of performance management by which Bentley can engage themselves
for taking regular feedback from their subordinates, colleagues and workers. From significant
tool, higher authority conduct process for receiving anonymous or confidential feedback from
each members like manger, peer etc.(Jha, Bhattacharyya and Fernandes, 2016).
Ranking:
It is a traditional form of management in which organisation compares the performance
of each employee with others on the basis of some criteria. With the help of this higher authority
can easily identify the top performers and then motivates them to maximize productivity and
profitability.
CONCLUSION
From the above project report it has been concluded that for all the businesses it is very
important to make sure that they are developing individuals, teams and organisation. By paying
attention towards it the entities will be able to attain all the long term goals. It is the main
responsibility of the HR professionals of all the companies to make sure that they are having
appropriate skills, knowledge and behaviour as it can help them to meet the requirements of
business. Some of the specific elements of these components are communication, contract law
etc, while planning to develop individuals the HR professionals can conduct personal skill audit

and then formulate professional development plan on the basis of the same. It is very important
for the businesses to pay attention towards organisational and individuals learning as it will be
beneficial for providing appropriate training and development opportunities to the staff members
who are working within organisation. Additionally, the entities are also required to pay attention
towards performance management and its approaches.

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