Suitable Knowledge, Skills, and Behaviours for HR Professionals

Developing
Individuals, Teams and
Organisations

Table of Contents
Table of Contents
INTRODUCTION -.........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Find out suitable and professional knowledge, skill and behaviour that are needed by HR
professional......................................................................................................................................3
P2 Examine a whole personal skill audit to determine proper knowledge, skills and behaviours
and creates a professional development plan for a specific role of job...........................................5
TASK 2............................................................................................................................................7
P3 Examine the differences between organisational & individual learning as well as training &
development.....................................................................................................................................8
P4 Examine the factors which is need in company to professional development and continuous
learning..........................................................................................................................................10
TASK 3..........................................................................................................................................12
P5 High performance working to employee engagement..............................................................12
TASK 4..........................................................................................................................................13
P6 Different approaches to performance management..................................................................13
CONCLUSION..............................................................................................................................15
REFERENCE.................................................................................................................................16

INTRODUCTION -
Growth and the development of individual or organisation is depended on human
resource manager of a firm. It is the responsibility of HR manger to perform various function and
activities in order to identify necessity of staff member afterwards provide them appropriate
resources which aids in enhancing & improving their skills and knowledge (Paul, 2019). This
report is carried out on Marks and Spencer company to understand about what are the skill,
knowledge and behaviour is needed in HR manager for the development of team or company. It
is a British retail firm which operates their business globally for enhancing productivity and
profitability of corporate. This organisation is famous for their good quality and luxury products
which possess innovative and creative features. This assignment explains difference between
individual and organisational learning, training and development as well as the values of
professional development and individual learning within company. furthermore, this report also
covers how high working performance and different approaches of performance management
helps company to accomplish predetermined goal or objective.
TASK 1
P1 Find out suitable and professional knowledge, skill and behaviour that are needed by HR
professional.
For controlling and performing more effective and efficiently, professionals of human
resources needs to perform various activities & role for dealing different situations. For this they
need to possess some knowledge and skills for proper allocation of resources as well as to create
and manage people or employees of firm in order to resolve their problems while performing any
task. Manager of Marks and Spencer performs various function and possess different skills and
knowledge to deal with difficult situations in an easy way (Major, 2016). This will improve
productivity and enhance sale and profit of firm. Along with this it helps in determining the need
of training and development session for workers of corporate to achieve better result which gives
benefits to company for operating long run. Some of skills, behaviours and knowledge is
discussed below in context of HR manager of Marks and Spencer:
Skills
 Team management- this is the basic skill that a human resource manager need to possess
in order to manage their team members. In this a good quality leadership style is required

which influence or motivates team members to work effectively and efficiently for better
output along with this they need to be a conflict resolver which resolves problem of each
employee while performing any task or project (Mackay, 2017)
 Organising of people or resources- organising of people means managing of employees
in a effective and appropriate manner within company where as people refers to
employees or workers who performs task for a company to attend predetermined goal.
Proper allocation of people is essential for determining the capabilities and potential of
peoples. And for resources it is important in order to reduce by-products. This will aid
company to enhance performance by providing training and development session to
employees.
Behaviour
 Ethical behaviour – It is the responsibility of HR profession to maintain healthy and
positive workplace environment. For this they need to ensure ethical behaviour with all
staff members within company for maximization of sales and profit. It aids company to
attend their predetermined goal or objective as well as increase market shares with the
growth of revenue. It enhances the motivation of employees too (Long, 2018).
 Equally treating behaviour- In an organisation there are various workers which are from
different culture and background for this it is the responsibility of HR manger to provide
equal treatment to all employees who are at same position within firm. In context of
Marks ans Spencer, HR manager make sure that all employees get equal and benefits in
order to maintain workforce environment. This will remove inconsistency and biases
within firm.
Knowledge-
 Taxation- In context of Marks and Spencer, HR manger need to know about taxation
regulation in order to manage employee compensation within company. As they have to
deal with various taxation which affects the profitability of organisation as well as there
are various factor that influence the satisfaction of employee in terms of taxation
(Huffington, 2018).
 Law and regulation- in order to run company smoothly company needs to flows some
rules and norms that are made by government. And this essential for HR manger to have
great knowledge about that rules and regulations. HR manager of Marks and Spencer