Developing Individuals, Teams and Organizations

DEVELOPING
INDIVIDUALS,
TEAMS AND
ORGANIZATIONS

CONTENTS
INTRODUCTION.......................................................................................................................................3
TASK 1.......................................................................................................................................................3
P1 Professional knowledge, skills and behaviors required by HR professionals.....................................3
P2 Personal skills audit............................................................................................................................4
TASK 2.......................................................................................................................................................5
P3 Differentiating individual learning and organizational learning; training and development...............5
P4 Need of continuous learning and professional development to drive sustainable business
performances...........................................................................................................................................6
TASK 3.......................................................................................................................................................7
P5 Contribution of HPW to employee engagement and competitive advantage......................................7
TASK 4.......................................................................................................................................................8
P6 Various performance management approaches..................................................................................8
CONCLUSION...........................................................................................................................................9
REFRENCES............................................................................................................................................10

INTRODUCTION
Beyond abilities and other resources, professional skills, knowledge and behavior help in
development of individuals as well as organization as a whole. Expertise skills and specific
knowledge of individuals make them participative to accomplish organizational goals and
objectives. These self-motivated individuals are always ready for continuous learning to improve
their knowledge and learn something innovative (Starren, Hornikx and Luijters, 2013). In this
report, significance of professional skills and knowledge will be analyzed in context of
whirlpool, which is an American multinational company and manufactures and market home
appliances throughout the world. Apart from this, report will thoroughly analyze and highlight
the efficiencies of organizational learning as well as individual learning and also determine need
of training in Whirlpool to contribute in improving performances of individuals as well as team
to meet specific goals of the company. However this project will also focuses on High
Performance Working as well as different performance management approaches that promote
HPW practices in the organization.
TASK 1
P1 Professional knowledge, skills and behaviors required by HR professionals
To manage and motivate human resource in an organization, HR professionals play a
very important role. HR professionals manages different task like recruitments and staffing,
compensation designing, training and coaching as well as resolving conflicts within Whirlpool
Corporation.
Skills of HR professional: An efficient HR professional must carries a specific set of
skills to manage different operations related to human resource management in Whirlpool. Some
skills are that a HR must have to get successful in HR operations are like multitasking,
communication and interpersonal skills, negotiation, problem solving as well as conflict
management etc.
Purpose and need of professional skills in HR: Active listening and efficient
interpersonal skills help an HR manager to negotiate with employees and get the work done from
them in specific time duration. Skills like problem solving and critical thinking make the HR
professional to identify strengths and weaknesses of alternative solutions, conclusions and
strategies to solve different problems arising in managing HR at Whirlpool. Monitoring and
reviewing performances effectively help the HR manager to identify need of training and
coaching for the employees. In addition, by thorough knowledge of employees as well as their
performances HR professionals are able to design attractive remuneration and benefits plan
(Salas and et. al., 2015).
Knowledge of HR professional: To manage performances of employees effectively
human resource professionals at Whirlpool must have profound knowledge of administration and

management, language and communication, customer and personal service knowledge,
individual psychology as well as laws and policies of Government to run a successful business.
Purpose and need of Professional knowledge in HR: Effective knowledge of HR
professional in their specific field helps them to manage business assets carefully and
beneficially. Knowledge in administration and management involves strategic planning, resource
allocation, leadership techniques as well as coordination of people and resources. Knowledge of
language helps in attractive designing of HR policies for employees and builds a strong bridge to
communicate with them. Better understanding of human psychology help HR professionals to
understand and motivate employees (Ramthun, A.J. and Matkin, G.S., 2012).
Behavior of HR Professional: Patience and endurance must be there in managing human
assets of a business. Attitudes like leadership, inspiring and delegator, decision making as well as
smartly judgmental and open minded or perception are the indicators of professional attitudes
and behavior in an HR at Whirlpool.
Purpose and need of Behavior of HR Professional: Attitudes and behavior help a HR
professional to strongly maintain employee relation at Whirlpool and in providing pleasant
working environment to employees. Good and efficient leadership assist in supporting and
guiding employees to perform better in their job. It is essential to have professional attitude and
behavior for a HR manager to delegate work to correct person as well as to be problem solving
for all employees in different business situations (McCann and Selsky, 2012).
These professional skills, knowledge and behavior carried by a HR consultant or manager
help in overall development Whirlpool as it manages the most important asset that is human
resource in their company. They all plays a very important role producing correct work, by using
optimum resources form employees in a specific time duration that further contribute in
achieving organizational goals and objective.
P2 Personal skills audit
A personal skill audit is a perfect way for individuals to determine and improve their
existing strengths and weaknesses as well as it’s their need to develop a healthy environment. It
is been proved that very successful business person as well as professionals keep themselves on
their career track which is beneficial for them to stand steady and meet the requirements of
changing trends in a business. The personal skills depend on different areas of a business and this
analysis and highlight some major personal attributes and skills required for a bright and smooth
career (Kozlowski and Bell, 2013). Personal skills that must be carried by HR professionals at
Whirlpool are as following:
Time Management: An individual should be able to manage time and perform their task
appropriately in given time in personal as well as professional situations. These skills can be
improved by accepting time-bound challenges and participating in time concerned quizzes. This
can be evaluated and supervised by superiors as well as self-evaluation can be done to notice
changes or improvement in skills. Time management improvisation takes two to three months for
successful improvement.