Developing individuals, teams and organisations

Developing individuals,
teams and
organisations

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
LO1..................................................................................................................................................3
P1 Determination of appropriate and professional knowledge, skill and behaviours............3
P2 Complete personal skills audit to identify appropriate knowledge, skills and behaviours
and professional development plan for a job role.................................................................5
LO2..................................................................................................................................................9
P3 Analyse the differences between organisational and individual learning, training and
development...........................................................................................................................9
P4 Analysis of the need for continuous learning and professional development to drive
sustainable business performance.........................................................................................12
Benefits of high performance work in specific organisational situation..............................14
LO3................................................................................................................................................14
P5 Demonstrate understanding of how High-performance working(HPW) contributes to
employee engagement and competitive advantage..............................................................14
LO4................................................................................................................................................17
P6 Evaluate different approaches to performance management and demonstrate with specific
examples, how they can support high performance culture and commitment.....................17
Ways in which performance management, collaborative working and effective
communication can support high-performance culture and commitment............................19
CONCLUSION..............................................................................................................................20
REFRENCES.................................................................................................................................21

INTRODUCTION
Development of a team is an essential duty of human resource management in an
organisation. In an organisation the development of an individual is also essential, it increases
efficiency and effectiveness of an organisation. Team and individual development also
contributes to overall development of the organisation. It is the responsibility of human resource
management in an organisation to effectively manage teams and individuals by using proper
tools and techniques of management. In this report analysis of HR professionals is covered along
with a detailed analysis of factors to be considered when implementing and evaluating inclusive
learning and development (Al Hachem, 2019). This report also covers application of knowledge
and understanding High performance working contributes to employee engagement and
competitive advantage along with different ways in performance management, collaborative
working and effective communication can support high-performance culture and commitment.
For better understanding of HR professionals role in this report, example of Vodafone is taken
into consideration. Vodafone is a multinational telecommunications company which was
established in 1991, the headquarters of Vodafone are at Berkshire, United Kingdom.
MAIN BODY
LO1
P1 Determination of appropriate and professional knowledge, skill and behaviours
HR professionals requires in depth knowledge of management to maintain efficiency in
an organisation. Role of HR is impeccable in a business, HR professionals perform many
different duties at Vodafone to handle global telecommunications operations (Human resource
management at Vodafone,2021). HR professionals carry different skills, behaviours and
knowledge which helps them in implementation of various activities and orders at Vodafone.
Professional knowledge, skills and behaviours of HR professional management are mentioned
below:
HR professional skills:
 Speaking ability- Way of giving speech matters most for the human resource
management, it defines the way in which human resource managers deliver necessary
instructions to the employees. Speaking ability also determines the capacity of a HR
professional to speak in front of a crowd. HR professionals at Vodafone are trained in a

professional manner to deliver perfect speech in front of the employees. HR professionals
at Vodafone are soft speaking and handle maximum number of employees at a single
point of time.
 Reading people- HR professionals should have ability to read mind of a person, this
facilitates communication in a precise manner between HR professional and the
respective employee present at the workplace. HR professionals at Vodafone are
psychologically capable of reading people's mind in order to bring out identification of
the tasks that has to be performed by the employees. This capability also helps HR
professionals to provide better training to the current and new employees.
 Empathy- It is the necessary skill of a HR professional that helps in understanding the
situation of an employee. HR professionals at Vodafone are capable enough that they
provide essential empathy to the employees (Arumugam, 2017). The empathy provided
by HR professionals also leads to maximise the output of an employee as well as brings
emotional intelligence in the mind of employees.
 Listening- Effective listening play a crucial role in defining the functioning of HR
professionals. Good listening always leads to good speaking, it also helps a HR
professional to deeply understand situation of the employees. Vodafone hires HR
professionals who have good listening skills in order to facilitate communication at the
workplace.
Professional behaviours and knowledge of HR professionals:
 Transparency and trustworthiness- Transparency and trustworthiness should be
present in HR professionals as it brings honesty and ethical values in the
functioning of a business. HR professionals at Vodafone are transparent in their
functioning which makes them more responsible and accountable to the company.
The company conducts large operations at the market place, so it requires honesty
in its functioning. Human resource management at Vodafone provides effective
and intelligent solutions to the problems in a transparent manner.
 Purpose oriented- HR professionals should be purpose oriented, it means they
should always have an eye on the goal. It is essential for the human resource
management to complete short term and long term goals. HR professionals at

Vodafone are basically goal oriented and perform their duties on the basis of
goals that are set by the company.
 Technology savvy- In this modern world Information and Technology play a
crucial role in a business. The HR professionals in famous organisations use
professional computer systems and software in their activities to gain advantage
over competitors. HR professionals at Vodafone are technology savvy and
performs most of the tasks related its activities through machines in order to save
time and maintain efficiency.
 Solutions oriented- HR professionals should seek optimum solution from every
problem in order to gain a effective strategy related to its operations (Austen,
2018). At Vodafone the HR professionals are trained enough to tackle various
business functions and find effective solutions to the problems that arise in their
day to day functioning. The HR professionals at the company also has capability
tto handle various tasks which are of heavy load but their efficiency to handle the
tasks matters the most for the company.
P2 Complete personal skills audit to identify appropriate knowledge, skills and behaviours and
professional development plan for a job role
For conducting personal skills audit I have taken profession of HR manager for
Vodafone. I have a keen interest in HR activities as since my childhood I have been fascinated
by the way human resource management manages such a large workforce in an organisation. I
am having good communication skills which are beneficial in exchange of information at the
workplace. I am also good in motivating people and I personally give suggestions to most of the
people regarding their current situations. I am good in management subjects and I like to study
different management subjects in my spare time. I also study different management cases of
famous companies in order to gain practical knowledge of the current business environment. In a
business I focus on all major activities which are performed by human resource management and
develop a comprehensive approach for the same. I solve on my own various conflicts which
arises in the organisations by doing an effective case study. I generally focus on performance
management, through which an organisation can enhance its growth and capacity. I have also
studied about performance appraisal in depth as well as various models to develop a good
performance appraisal system in an organisation. I understand the job role and responsibilities of