Skills, Knowledge, and Behavior for HR Professionals

This report discusses the suitable and professional skills, knowledge, and behavior required by HR professionals. It explains the importance of personal skills audit and development plans. It also explores the differences between organizational and individual learning, training, and development. Additionally, it highlights the need for continuous learning and professional development to drive sustainable business performance.

Table of Contents
INTRODUCTION 3
TASK 1 3
P1 Explain suitable and professional skills, knowledge and behaviour that are required by HR
professional. 3
P2 Briefly explain personal skills audit to identify appropriate skills &knowledge and
prepare a development plan 4
TASK 2 5
P3 Determine differences between organisational and individual learning, training as well
as development. 5
P4 Determine the requirement and need for continuous learning as well as professional
development to drive sustainable business performance 7
TASK 3 7
P5 Demonstrate the understanding of HPW contributes to employee 7
P6 Briefly explain the performance management and its methods 8
CONCLUSION 10

INTRODUCTION
The main purpose of business organisation is too boost productivity by increasing
knowledge and skill of subordinates within workplace. In addition to this, the main focus of
manager is to enhance sales and growth of company in future perspective. They emphasised
on providing unique and specific products and services to its customer worldwide. TESCO,
the management team has eye on offering high quality and innovative products and services
to its consumer in order to satisfy them. The current report shows various knowledge, skills
as well as behaviour that is needed by a HR Manager of business organisation to increase the
performance level of individual. Beside from this, the HR manager conduct effective training
and development session for its subordinates that assists them in enhancing productivity as
well as profitability level. It helps company in maintaining its brand image and goodwill of
company. In addition to this, it shows about HPW make proper efforts in improving the
efficiency of employees.
TASK 1
P1 Explain suitable and professional skills, knowledge and behaviour that are required by HR
professional.
It is important for business organisation to develop their present job activity for
accomplishing objective and goals in less interval of time. Therefore, it is mandatory for HR

Manager to have a skill, knowledge & competence which helps in boosting the performance
level of employees. In relation with chosen enitity, the HR department’s manager possess
ability and competence to deliver effective training to its subordinate that helps them in
increasing productivity as well as profitability level. The skill and knowledge of HR Manager
of TESCO helps them in enhancing the efficiency of company.(Schultz, 2019).
Professional Knowledge (PK): It is mandatory for human resource to have knowledge in
respect of practical and theoretical actions occur in company. This helps in taking effective
decision for increasing the efficiency of (BO). There are several concept that is followed by
HR manager in relation to TESCO which is explained below:
Human resource & Employees: It is necessary for Human resource Manager to have a
knowledge and competence in respect of recruitment, selection , rules and regulation and so
on. Therefore, the HR of TESCO implement effective strategies, tactics and procedure to
operate its business activities and function in better way. Also they provide positive
surroundings to its subordinates that assists them in boosting the productivity of company.
(Bouwmans,, 2019).
Management and administration: Herein, it is important for HR to have information or
idea of different principles and strategies that helps them in assigning all resources in
appropriate manner. Thus the HR manager of TESCO manages and administers the work for
carrying out its business activities in effective manner.
Government Law: Then, superior must have knowledge in respect of rules as well as
regulations in order to operate business legally. In relevance with selected brand, HR comply
all laws, legislation, policy and procedure for performing its business activities and functions
in systematic manner.
Professional Skills: The HR Practitioner must have a skill that encourages personnel towards
achieving goal and objective within organisation. There are various skills which needed for
influencing employees to do their work in effective way which is mentioned below:
Communication: In this, it is important for manger to have a good communication skill that
needed for communicating with its subordinates in better way. This skill is required for
eliminate confusion that arise due to lack of converstaion. In chosen firm, they have good

interaction ability because various training and meeting session is organised in professional
way. Therefore, HR focuses on increasing skill and knowledge of subordinates in order to
perform work in better way. (Sastri, 2019).
Multitasking: The HR is responsible for conducting all activities and functions related to
managing as well as administrating its subordinates in well defined manner. The superiors of
TESCO focuses on recruiting and selecting effective staff member and provide them training
to operate its business activities in well defined manner. They offer training that helps
employees to work in effective manner during the time of work load.
Conflict management: The HR Manager must be trained in order to resolve conflicts and
grievances occur within workplace. It maintain friendly relation between employees as well
as employer of company. In addition to this, they build positive environment within
company. Also reducing the issues and conflicts that occur within workplace. (Ngandu,
2016).
Professional behaviour: It is essential for manager to have a professional attitude and
behaviour to conduct its business functions in effective way. Thus, it is very crucial to build
friendly relations amongst members which is beneficial for business organisation. In addition
to this, for building positive environment there are several behaviour which must be
followed. Some of them is going to be discussed below:
Ethical Behaviour: The practitioner has ethics which must be adopted by subordinates as
well as manager of company. They offer healthy working environment to its employees in
order to complete their work in effective manner. In context of TESCO, the HR manager
follow different rules and regulations that helps employees in accomplishing goal and
objective within targeted period of time.
Accountable: The senior people of company provide power to its HR manager that helps
them in achieving objective in given time period. They focuses on providing effective
training to its subordinates that helps them in boosting the productivity and performance level
of employees within business organisation. They also take data and information in relation to
its employees so that they understand the issues and problems arises within workplace.
Therefore, it motivates employees for performing well in the organisation. It increases
productivity as well as performance level.

P2 Briefly explain PSA to identify skills &knowledge and prepare a development plan
In an organisation, it is important to audit the skills that an individual have through
which goals and objectives are achieved in proper manner. Skills and knowledge are crucial
to evaluate within the firm so that roles as well as responsibilities are assigned in appropriate
manner. In relation with selected corporation, their employee and staff carry different level
knowledge which is used in the firm in ap[appropriate manner. Skill audit refers to a type of
written document in which all the skills of personnel are recorded and analysed. TESCO is
diversified company and need efficient manpower so that effective results are carried out.
Also with help of skills audit, goals and objectives are achieved properly (Bell, 2019).
Knowledge- Knowledge refers to what is being taught, learned and used. With help of
knowledge firm is able achieve objectives within a period of time. It is applied on two basis.
Legal law- Legal law is important to follow and and every individual should maintain a
knowledge about legislation, rules and regulation. It is essential for every firm to work under
rules which are govern by government. In context to TESCO , there all activities and business
work under proper ethics and code of conduct. With proper knowledge of legal law, TESCO
overcome with challenges and threats in effective manner. Laws are essential for business
because they guides to operate within the guidelines so that positive environment is
maintained in appropriate manner. So, individual should be aware about the government laws
and should be learned in proper manner so that rights related to society are used in effective
manner.
Business knowledge- Further comes the business knowledge which is required at all level of
firm. With use of BK, employee & owner are able to attain the goals and objective in proper
manner. In this, individual gain confidence and become well aware about the market situation
and activities. In relation with TESCO, they have skilled employees and staff which results in
higher productivity.
M1 Analyse the skills audit and professional development that and evaluate in briefly
Skills are important in organisation so that entities functions and operations are performed in
appropriate manner. It is important to focus on area where skills and knowledge are required
to achieve the goals and objectives in proper manner. Professional development refers to

enhancing the development and performance in effective manner. With help of skills audit,
managers can use those skills in appropriate manner by writing them into a document so that
a clearance is made what skills an employee carry and time is saved. Professional
development requires expertise knowledge so that improvement in the organisation is done in
proper way. Various skills and knowledge are there such legal law and business knowledge.
TASK 2
P3 Determine comparison between organisational and individual learning, training as well as
development.
Individual learning: It is vital for subordinate of company to organise its business activities
and function in ever-changing business environment. In addition to this, the individual
acquire and learn knowledge in relation to new tactics which is performed within
organisation. Through learning the employees boost their skills and knowledge in order to
complete their work given to the team member by its supervisor. (Noe, 2018).
Organisation Learning: It is necessary for the organisation to carry out its business
activities and functions in an effective way. This assists person to gain opportunities related
to financial as well as non financial benefits. TESCO is the multinational corporation of UK
which deliver superior quality products as well as services to its end users. Thus, the HR
manager aims on boosting knowledge and skill of employees within workplace.
Difference between organisation and individual learning
Individual learning Organisation Learning
The HR organise the performance
measurement program for acquiring the
information related to the ability of an
individual person. Therefore, they offer
effective training to its employees for
boosting their skills that helps them in
accomplishing objective within stipulated
interval of time.
 The HR manager offer training to its
employees that helps them in
acquiring innovative things.
Therefore, it is necessary for
subordinate to work in a team in order
to increase future sales as well as
growth of business organisation.
 In this learning process, it is crucial to

 Individual learning is connected to
the knowledge, skill, talent and
capability of the person. In assistance
of this, they acquire the knowledge
they gain throughout its life. (Singh,
2017).
increase the skill, ability and
knowledge of subordinates who work
jointly in a team
Training and development: Training plays a crucial role for enhancing knowledge
as well as skills of employees working in a company. This is vital function which is
performed by the HR Manager of business organisation. Besides this, training provide
guidance to its subordinates regarding the technical skills. The primal purpose helps the
employees to acquire the knowledge in respect of any new technology. In context to Tesco,
the management team of firm offer both off the job training as well as on the job training
method. On the job training method is adopted by supervisor for completing their work in
appropriate manner. The different kind of training & development program which is given to
its subordinates of entity that is going to be mentioned below:
Through Leadership: The leader focuses on providing new as well as innovative ideas in
order to develop the ability of its team member in an effective manner. Multi-site coaching:
In this process, it has been analysed that individual person have ability and competence to
coach the GSM by adopting various coaching style as well as tactics.(Yazici, 2019).
Stimulating across the business organisation: It offer an opportunity to acquire skill and
knowledge that helps in communicating with employees in appropriate manner.
Being at my best: This programme emphasised on understanding the positiveness as well as
field of development.
Difference between training & development

Basis Training Development
Meaning It is described as a process
which is given to boost the
ability, skill, competence and
knowledge of subordinates. It
helps them in performing
their work in order to
accomplish goal and
objective within given period
of time.
This is considered as a
process in which the
individual attend learning
classes that helps them in
boosting their career
progression and development
Objective Objective is to boost ability
and knowledge of employees
in order to perform their
work and task in an effective
manner.
The development of
individual refers to the whole
growth and success of
employees that helps them in
developing the career of
subordinates .
Duration The training take less time to
increase skill and knowledge
of personnel towards work
It is necessary for employees
to acquire innovative things
throughout their life.
Therefore, it takes too much
time in executing different
activities and functions in
appropriate manner.

The above matter states that T& Dare required at every aspect of business. Firm provide
T&D so that employees in the organisation are able to cope up with challenges and unknown
situations. Individual &organisational learning both are important in the developing process.
Learning is essential for business because it helps in develop ideas and thoughts. (Grant,
2018),
P4 Determine the requirement and need for continuous learning as well as professional
development to drive sustainable business performance
Continuous learning
It is described as a process in which the individual continuously learn which helps them in
boosting their skills and knowledge. In addition to this, it is necessary to learn through
training continuously that helps in motivating subordinates to perform their work effectively.
Through the constant learning, it helps employees to increasing their ability of solving the
issues and problems. In addition to this, it also helps in expanding the talent, ability, skill and
knowledge of employees that helps them in boosting their career in future period of time. The
individual person focuses on boosting their career personally as well as professionally.
TESCO is one of established company which is located in UK so that the HR manager of
company recruit talented subordinates for accomplishing goals.. For increasing the selection
process, there are various seminars are conducted that helps in developing knowledge and
skill within business organisation. When the company is capable to sustain their capable
subordinates , it assists them in boosting the performance and growth of company. (Alsubaie,
2016).
Professional development
In business organisation, the HR manager hire talented employees for achieving goal and
objective of organisation within stipulated time. They focuses on improving the performance
level of employees that enhances profitability level of business organisation.
Life Cycle theory- It is a theory which depicts the different stages of learning process.

 Concrete Experience- The first stage depicts that learner reslearn the old experience
or faces the new situations of experience.
 Reflective Observation- Then comes the reflective observation in which the learner
who learns observes and examine the experience in appropriate manner.
 Abstract Conceptualization- Further comes the conceptualization in which models
as well as theories are analysed in proper manner so that experience is understndable.
 Active Experimentation- Lastly comes the active experimentation in which theories
are tested to evaluate the experience.
M2 Explain learning cylce theory with importance of professional and continous
development
After abrief analysis of above matter it is stated that continous and professional development
play important role in analysing learning process. So, learning cyle theory has been used by
the organisation so the learning process is done in effective manner. Both contibute equally
benefit to the firm and provide positive resukts. Learning is ivlved at every phase of business
and it is continous process which is used by management of the firm to handle the process in
effective manner.
TASK 3
P5 Demonstrate the understanding of HPW contributes to employee
HPW is a system design to increase competitiveness and create good and healthy working
environment in an organizations. Participation and involvement of employees and managers
in decision making is important. Human Resource Manager of Tesco use High performance
working system effectively to enhance skills and knowledge of employees in order to achieve
organizational goal. Tesco give benefits and rewards to employees and group members to
motivate them at work. This system create good and competitive working environment and
also help in retention of employees in the company for long period of time. HPW helps
managers in encouraging and motivating employees and also take care of their needs. The
employees satisfaction is important for achieving the organizational goal and HPW system is
really helpful in this. High performance working help in designing job in such a way which

encourage employees and engage them in job. This system focus on employee engagement
and involvement in work. HPW system concern with employees satisfaction, motivation,
effective working. HPW system is adopted by Tesco to achieve the organizational goal along
with employee satisfaction.(Donate, 2019).
Human Resource Practices:-
There are many HR practices which is done for the effective and efficient working in
the organization. HR practices means to develop skills in their employees. These practices
include planning, recruitment, selection, remuneration, compensation, T& D of the
employees in the organization. Human resource manager have to be feasible and flexible
enough to perform all these activities. It is the responsibility of Tesco manager to manage
and control all the tasks and activities effectively. By selecting right people at right place
and provide them proper training. Tesco perform there task properly. Human resource
practices boost the moral of employees in an effective manner. Tesco offer good
remuneration to their employees with some extra benefits like bonus, incentives. HR
practices also focus on employees performance management by using various
performance evaluation methods. Tesco time to time evaluate performance of their
employees in order to achieve goals. HR practices perform in such a way which
encourage and motivate employees to perform their tasks and activities on time.
(Mone,2018).
Team building
Build supportive and motivative team helps the manager in decision making, planning,
conflict resolution. The manager of Tesco maintain and manage effective team
management policies for their employees They create flexible and comfortable
training policies and programs for team members. Working in team helps in getting
cooperation and coordination between team members. Teams can easily complete
tasks and activities with cooperation. Effective teams always try to achieve objectives
and goals on time. In team employees perform their tasks with cooperation which
reduce the chance of conflicts in teams. Work with cooperation and coordination in
team build effective team. Teams work on same goals so every member of team
concentrate on goal they never work on individual goal they have a common goal to

achieve. Good and supportive team always increase the profitability, productive and
help in reducing cost. (DeNisi, 2017).
M3 Examine the HPW in relation with business situation
In firm, it is important to analyse the importance of work and value of work that
individual perform within the firm. High Performance Work system enhance the
employee empowerment, motivation and morale. A trust is build between the
organisation as well as subordinates. In business, load of work is common and entities
should be aware about time management and work load is common so, it is
responsibility of the organisation to make subordinates motivated.
M4 Justify the importance of performance management system and different methods which
are used by organisation
Performance management system is important in business because it helps to analyse and
determined progress and growth of both firm as well as employees. With help PMS, new
strategies and tactics are developed which are used in the management for future
perspectives.
P6 Briefly explain the performance management and its methods
Performance managment is important as it tracks and monitor the progress level of business ,
employees and management. With help of PM, firm ensures that all the functions and
operations are carried in proper as well as efficient manner. In context to TESCO, managers
and leaders are responsible for overall growth and development of business. So, to increase
the sustainability of the firm performance management is crucial. Also, management of
TESCO is well organised which leads to proper use of resources by the firm. It is wider and
broader concept and perform its activities with ethics. Efficient decision making and proper
analysis is require in the process of performance managment. Manager use this process so
that employees skills are known and devloped through which goals and objectives are
achieved in appropriate manner. There are several types of approaches of performance
management system which are mentioned below-
 Comparative Method- This approach of performance management is used by firm
and managers to compare the individual performance with other employees and also
scale is measured by examining the completion of tasks within a period of time
through which employees capability is analysed and evaluated. In relevance with
Tesco, managers use this approach so that with help of scale performance is
determined and progress of individual is checked. This makes them aware about
efficient employee and unefficient personnel. Using of this method, assists the firm in

higher productivity because when performance is examined more challenges are given
to employees through which level of skill and understanding things is increased.
 Attribute Approach- In organisation, number of functions and business activities are
involved and managers as well as leaders enusres that everything withing firm is
running in smoothly and effectively. Attribute approach is applied by the managers of
the firm so that individuals traits are analysed such as leadership skills, task oriented,
problem solver etc. On basis of these characteristics employee performance is
determined (Haber‐Curran, 2018).
 Quality Approach- In firm, when task is assigned by the managers to the team it is
essential to work together and within the team. This approach mainly focuses on
measurement plan as well as system factors. In this, ample number of factors and
tools are used for the positive output. So, selected brand use this approach so that
performance is evaluated in effective manner (Molina-Azorín, 2019) .

CONCLUSION
After analysing the above report, it has been analysed that it is crucial for HR
manager to have a S& K that helps in handling different activities and tasks in well defined
manner. In addition to this, the manager must have a good communication skill that helps
employees to accomplish goal and objective within stipulated period of time. Along with this,
the supervisor behave in ethical manner that helps them in building friendly relationship with
its employees. There are different training & development program that boost the skill, talent,
ability as well as knowledge of employees towards work within organisation. The manager
provides regular training in order to expand the individual person's skill in an effective
manner. Besides this, HR manager focuses on increasing the performance level of
subordinate in order to perform work in appropriate way. At last, TESCO adopt various
methods of improving the performance level of employees within company which includes
behavioural, comparative, quality as well as their attribute.

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