HR Advisor's Audit Skill and Team Management

The provided report emphasizes the significance of HR advisors carrying out audit skills on a regular basis to develop professional development plans. Additionally, it stresses the importance of managing teams to achieve high performance and meet personal and company objectives.

Developing Individuals, Teams and Organisations

INTRODUCTION
Every organization is involved in managing its operations and functions by
forming teams and dividing work among them. A team is made of group of people who
work together in achieving a particular goal and objective ((Belbin, 2012). In this report,
the role of team and development of team is described. The company which is
considered in the following research is Hightown Housing Association. This report
consists of various human resource functions in providing a strategic and effective
service to clients and customers. The determination of appropriate professional
knowledge, skills and behaviors that are required by HR professionals. A completed
personal skills audit is explained. The difference between organizational and individual
learning, training and development are described. It consists the need for continuous
learning and professional development to drive sustainable business performance. The
importance of HPW in employee engagement and competitive advantage within a
specific organizational situation is described. In the end, different approaches to
performance management which support in high performance culture and commitment
is given.
SECTION 1
A) Professional knowledge, skills and behaviors that are required by HR professionals
Human Resource manager is a person who manage, direct or control all the
activities of a company related to human resources. Various skills, knowledge and
behaviors are required by Human Resources professionals. Some of there
knowledge and skills are as follows:-
Knowledge
Knowledge refers to understanding or awareness about some facts, information or skills
which are commonly required by every individual. With the help of learning and
discovering a person can increase it’s knowledge. The most common knowledge
required by any HR professionals are as follows:
 Education and Training- All training, principle, instructions, teaching,
andmeasuring effect comes under the concept of education and training
knowledge. Hightown Housing Association, requires those who candidates who
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can improve and develop their knowledge. Along with this they can increase the
efficiency and effectiveness of their staff members by applying new tools and
techniques in their to improve their working staff about new ways and tools used
in business.
 Administration and Management- HR manager of a company should know all
the management principle, resource allocation, leadership technique and
strategic planning. Along with this manager Hightown Housing Association
should know how to maintain a healthy relationship between management team
and staff. The HR manger should possess administration and management
knowledge for smooth running of Organization.
Skills
It is a person ability for carrying out assign task with required outcomes within given
time period. It can be domain general and domain. An individual or people requires
various skills which contribute the overall development of the company. Some of the
skills possess by HR professional are:
 Active listening- HR professional should be efficient and effective listener as it
is very important while hearing problems of staff members, conducting interviews
and many more. If the HR manger is not active listener then conflict or problems
cannot be solved within time. Thus Hightown Housing Association HR is good
listener for smooth running of Organization.
 Communication- HR manager of any company have to communicate with their
department managers, employees about various matters which is going on in an
organization. The effective channel of communication is needed in Hightown
Housing Association which aid them in getting accurate and standard outcomes.
Behaviours
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With the help of physical or other environment, manner, attitude and action range of an
individual is developed. It is the response of external, internal, involuntary, voluntary
stimuli of a person. Main qualities of Behaviour required by HR professional are:
 Right attitude- The HR manger of a company should behave in a positive
manner. HR professional should possess good attitude behavior with their
employees and manager. Hightown Housing Association need HR manager with
right attitude who can easily influence people for working and achieving positive
results.
 Cooperative- HR manager of an organization should have problem solving skills
along with cooperative nature. It will aid them in achieving predetermined goal
and objective in an efficient manner. Hightown Housing Association need helpful
and cooperative HR manager so that they can help other in solving their
problems and communicate properly with them.
B) Personal skills audit
This is a process of professional development for tracking and documenting experience,
skills, knowledge that is gained informally and formally (Blandford, 2012). It is known as
portfolio documenting and physical folder for developing professionals. Individuals are
engaged in this development for improving innovations, technologies, skills, enhanced
employability. This process records and measures skills of an individual. This skill is
conducted for recognizing existing knowledge and skills needed by an organization. It is
required for every company to know about all employees and performing particular
tasks.
The personal skill audit of HIghTown Housing Assosciation is given below:
Very good Good Adequate Little or no
experience
Human resource
Know talent √
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acquisition
Use specialist
HR software
√
Use the internet √
Very good Good Adequate Little or no
experience
Communication
Skills
Drafting
contracts of
employment
√
Taking notes of
disciplinary
hearings
√
Write reports √
Produce
material to
support
presentations
√
Delivering a
training session
Resolving
disputes/compla
ints
√
Interviewing √
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Advising on HR
issues
√
Very good Good Adequate Little or no
experience
Problem solving
skills
Make good use
of verbal
reasoning skills
√
able to handle
complex data
and make
selective use of
information
√
Explore more
than one
solution in order
to solve a
problem
√
From above mentioned personal skill audit, HR is major strength of Hightown
Housing Development which will helps them in enhancing chances of solving any kind
of issues with clients . It contributes in making them able to enhance their productivity.
As per analysis of personal skill audit, communication and personal solving skills
are the major weaknesses of Hightown Housing Association which bring negative
impact on achieving organisation goals and objectives. This decreases the productivity
of the business.
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c) A professional development plan
In order to overcome this weaknesses Professional Development Plan has used
which is described as below:
OBJECTIVES: Resources
required
Issues faced at
the time of
achieving
objectives
Success
criteria
Target dates
PROFESSIONA
L
DEVELOPMENT
PLAN
Communication
skill
The resources
can be
coaching, public
speaking,
debate
competition.
The confidence
level gets low
while in public
which decline
objectives.
This helps to
communicate
effectively with
employees and
enhancing skills
of
communication
(Conboy and
Morgan, 2011).
4th march to 8th
april
Problem solving
skill
The resources
are group
discussion,
advice from
experts.
The instant
ideas and
creativity for
problem could
not found
instantly.
Solving out
critical issues
which creativity.
8th april to 9th
may
D) Differences between organisational and individual learning, training and development
Organisational learning
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It is a method in which employees can retain, generate or transfer their
knowledge to others in an organization ((Harrison, 2012). Along with this, it helps an
organisation to acquire knowledge and utilize information for adapting changes
according. With addition to this, organisational learning help a company to achieve their
organisational goals and objectives effectively. In context of Hightown Housing
Association, organisation learning enhance the communication skills and problem
solving skills among in their work groups as, it helps in improving the performance of
their employees. With reference to this, employees and managers of Hightown Housing
Association learn to deal with the problems and to become more skilled and
experienced person.
Individual learning
It is the easiest method of learning and transferring knowledge from one person
to others (Hylton,, Bramham,, Jackson, and Nesti, 2013). Along with this, it is shared
and distributed my many ways like facebook, twitter and so on. In context of Hightown
Housing Association, it helps them to get information from anywhere at any time. Also
the individuals and team members of Hightown Housing Association can easily
improves their skills and knowledge and it helps them to achieve their organisational
goal and objectives.
Training and Development
Particular Training Development
Meaning It is the process of
accustoming the employees
with the organisation and
shaping them in a manner
that best fits in the
organisation.
It is a wider term as it
involves educational point of
view in general s it helps in
developing a success and
growth of employees.
Objectieve In context of Hightown
Housing Association
improves the performance of
their employees. which helps
in achieving expertise in the
With reference to this, their
main objective is to develop
employees for taking a future
risk as a challenge and
opportunities.
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field of work.
Focus It is present oriented and it
helps in achieving expertise
in the field of work (Jasper,
2011).
It is future oriented.
Analyse the need for continuous learning and professional development to drive
sustainable business performance
Continuous learning
This is being considered as one of the crucial learning for an individual where a
person directly learn something regularly in a continuous manner. With the help of this
kind of flirting I can easily visit that An individual like HR advisor Good directly
increase or improve work life and it is also possible that he might become able to
manage both personal and work life. In context of Hightown Housing Association, as the
organisation is strong enough and having more than 800 homes and managers their
staff it will be required for them to have this type of learning in order to improve the
ability of staff so that they can perform well.
Professional Development
This type of development helps a person in gaining a good reputation at
workplace. It is necessary to maintain or update the decorum so that to sustain at
organisation for a long rum. In present context where Hightown Housing Association is
focusing build up a good team of staff, it will be required for them to conduct
professional development classes for individual and enhance their personality.
The need for continuous learning and professional development for driving
business performance as per context of Hightown Housing Association are:
Boosts earning potential- offering training sessions at the time of change will
help individuals at hightown housing Association to perform well and through this they
can earn well within the organisation.
Creates opportunities- professional development of staff at hightown housing
Association will directly ate them in creating opportunities for themselves at market
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place in a short span in the market and it will also benefit the company as well, because
it will improve both productivity and profitability at the same time.
Kolb's Learning cycle theory
It was given by Kolb's in 1984 from experiences of life. It is divided into two parts,
first is learning cycle and learning style.
Learning cycle
This approach contains four different stages and these are given below:
Experience- under this, individual learn from past experiences. There are many
opportunities for learner to learn new things which can be positive and negative.
Hightown Housing Association’s staff learn from each other and also from their past
incidents which helps them to improve a lot.
Reflect- 2nd Stage where both past and experience sector did brought of
experienced individuals and reflect on them. Lastly, Hightown Housing Association need
such people to correct their mistake through helps of past incidents. It improves their
quality and skill of worker.
Conceptualise- After passing from thinking the next level is conceptualisation. It
means to know about meaning of experiences. It also provide new ideas and
modification. Hightown Housing Association also provide new and creative ideas to
organisation for achievement of goals.
Active- Last stage where the learned ideas and experience is applied in practical
approach. It helps in challenging and supporting new experiences. Hightown Housing
Association would require to apply or active ideas at organisation for achieving goals
and objectives
Barriers for learning and overcome
Social and cultural barriers- peer pressure or family background are the two social
and cultural barriers which mainly affects purpose of formal learning of HR advisor and
it will also impact different outcomes.
Practical and personal barriers- Lack of finance and unawareness of duties can also
be considered as practical or personal barriers.
Workplace barriers- Feeling of staying isolated, shift in work and load are some typical
workplace barrier.
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In order to resolve the barriers, it is required to apply the theory in every quarter at
personal level so that overcome can be done.
Section 2
a) Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisational situation
High Performance Working (HPW)
If it is talked about Hightown Housing Association, specific situation can be
seen where organisation is looking forward to develop skills and ability so that both
organisational and personal goals can be achieved in stipulated time frame. Thus,
company has made different plans considering strategies and has given them training
so that they could feel motivated. Therefore, high performance working where
organisation situation strong enough it is directly putting positive impact of on employee
engagement and competitive advantages as well.
Employee engagement
It is fundamental concept which describes and understand quantitatively as well
as qualitatively relationship between employees and organisation. It is called employee
satisfaction and employee experience. It is the commitment of employees for
organisational goals and objectives.
Competitive advantage
Considering the training sessions of Hightown Housing Association, it has
improved the skills which raised competencies as well. Due to this, organisation
regularly goes through different sessions which has helped them in reaching to new
heights where the company Will easily gain competitive advantage in market.
Vital benefits of high performance work with employee engagement and
competitive advantage are:
For Employee Engagement
In present context, Hightown Housing Association basically uses different
techniques so that culture, vision and mission among employees. Employee
engagement motivates subordinates to work for betterment of company can be done
easily.. Hightown Housing Association main goal Id to earn maximum profit and
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maintain sustainability. HPW is tool made for worker to improve their skills, capabilities,
enhance knowledge and maintain standard.
For Competitive Advantage
In this context, employees of Hightown Housing Association, they are
continuously and improving their knowledge and skill as per the work given and on the
basis of that training needs are being analysed and then training sessions are being
given. These all helps in achieving result, goal and objectives. Hightown Housing
Association also use this concept for result oriented and survival in market. Thus, HPW
is very important for firm to gain maximum benefits for both staff and businessman.
b) How employers use HPW practices to improve organisational performance
Employers of the company using HPW practices in their organisation for
increasing the overall performance of the company. In order to increase the
performance of the company, management team of the company apply HPW in their
organisation. Some of the examples of HPW practices includes:
 Current and flexible job specification and job description.
 Suggestions of employees.
 Employee award and reward programs.
With the help of these practices, company can enhance their productivity as well
as profitability which will aid them in maintaining their market position at the competitive
marketplace.
c) How will HPW practices enable better skill utilisation in Hightown Housing
High performance workforce practices and strategies assist the Hightown
Housing in increasing productivity with enhanced knowledge of skills. To enable the
better skill utilisation the employees must be motivated and encourged so that their
knowledge base keeps on increasing day by day according to the changes in complex
business environment. The employees will utilise their skills to the fullest if they are
motivated with both monetary and non-monetary benefits, with various incentives. Skills
of employees can be better utilised by Hightown Housing to maximise their returns and
gain competitive advantage in the competitive market scenario.
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d) Evaluate different approaches to performance management (e.g. collaborative
working), and demonstrate with specific examples how they can support high-
performance culture and commitment
Performance Management
Performance Management can br described as a process by which managers
and employees coordinate with each other to control, check and observe the
contribution of the employee within the workplace. The different approaches of
performance management which support high performance culture and commitment
are:
Comparative Approach- It means ranking of employees performance with
others. Ranking is done on basis of highest and lowest performer. There are various
techniques such as graphic rating scale, forced distribution and paired comparison.
Sainsbury's compares everyone performance and find the best out it which helps in
supporting high culture (West and et. al., 2014).
Behavioural Approach- It is oldest techniques with vertical scales. The BARS
and BOS are used for measurement. They are use on the basis of anchors and
behaviour. Here company find suitable one and apply it in daily life. Sainbury's also
need to know about behavioural of each staff and accordingly make plan for effective
running of business (West and Lyubovnikova, 2013).
Collaborative Approach- It is type of situation where more than people learn
something together. The member collective perform task in this approach. All work are
done collectively by those members. Sainsbury's also require this approach for
performing work and achieving goal and objectives.
CONCLUSION
With the help of above mentioned report, it can easily be concluded that it is
required for HR advisor to carry out audit skill on a regular basis so that right decisions
can be taken through developing a professional development plan. On the other hand, it
has also been summarise that when it comes to high performance which is not an easy
task to perform therefore it is required for HR advisor to keep on managing the teams so
that personal and companies goal can be achieved right on time.
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