HR Professional Knowledge, Skills and Behaviour of HR in Heigh Town Housing Association

DEVELOPING INDIVIDUALS,
TEAM AND ORGANISATION

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
P 1 Professional knowledge and various skills and behaviour which are required by HR
professional of Heigh town housing association.........................................................................1
P 2 Personal skill audit which identified appropriate knowledge, skills and behaviour of HR.. 2
LO 2.................................................................................................................................................5
P3 Differentiate between organization and individual training..................................................5
P4 Importance of continuous learning and professional development.......................................6
LO 3.................................................................................................................................................8
P5 Applications of High Performance Work System and its importance on workforce............8
LO 4...............................................................................................................................................10
P 6 Evaluated different approaches to performance management with the help of specific
example.
...................................................................................................................................................10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Human resource management is a practise which includes Recruiting, hiring, developing
and manages the employee's and organisation. High town housing association is charitable
housing association operating principally in Hertfordshire, Bedfordshire, Berkshire and
Buckinghamshire and its head office is in Hemel Hempstead and their main motive is to build
homes. It also highlights the importance continuous learning and professional development to
enhance the sustainability of business. This report will describe about the personal and
professional development of HR and also analyse the difference between the organisational and
individual learning, training development of HR by using different approaches of performance
management to make judgement on how it can give benefits to the HR of Hightown Housing
Association.
LO 1
P 1 Professional knowledge and various skills and behaviour which are required by HR
professional of Heigh town housing association.
Professional knowledge :
The HR of Hightown Housing Association has a complete knowledge of procedure
recruitment, training, selection and training of candidate. HR of Hightown Housing Association
must have information regarding the strategic planning, methods of production, human resource
modelling, Mathematica knowledge (Thorpe, 2016). Techniques which are related to
administration management and knowledge of with people of organisation and resources. And
HR manager has a duty to oversee all the functions of management. HR must have core
knowledge about his profession such as customer and personal services which includes customer
needs and evaluation of customer satisfaction. They must have a complete knowledge about the
pay scale, payroll, and compensation and incentives which they provide to the employees
according to the employees' performance. HR practitioners should have a deeper knowledge of
those areas which are relevant and have an ability to generate more opportunities. And keeping
the organization well leads to increase the efficiency of employee and they being able to handle
multiple task.
Skills:
The HR of Hightown Housing Association HR must have a good listening
skill ,communication skill so that HR easily make good relation with others and make good

understanding with employees of Hightown Housing Association. Coordination with other
employee and should be good in creative thinking. And HR must be aware of leaderships skill,
time management and decision making as well which can give growth to individual and
organisation. HR must be very attentive in instructing others how to do the work in a proper
management (Raes and et.al., 2015). The HR of Hightown Housing Association can’t work for
long if they don't have a good communication skill and the written communication skill is also
played very important part in organisation. As a practitioner of HR they must be well in
expressing their views and ideas clearly and this field require lots of talking during interviews.
HR of Hightown Housing Association must know how to solve variety of work conflicts whether
its happens between two colleagues in this the HR needs problem solving skills such as patiently
listen to both the colleagues and solve the problem in respective way. HR makes lots of decision
regarding who to hire to how to cure problems between to employees but for that the HR must
have a critical thinking skill that can help to make a fast decision. They have a skill in
networking, technology which benefits organisation. Individual must have strong relationship
building skills and team handling capabilities.
Behaviour :
The HR of Hightown Housing Association must have very cooperative attitude with other
and display good nature and have a courage to take responsibility and challenges which have
given. Even in very difficult situation HR have self control, anger control to maintain the
environment of organisation in front of seniors and must open minded in their work and have
good leadership to take action and self-discipline is also required so that they can complete the
work on given period. HR must be trust worthy so that the organisation believe that their
employees are loyal towards their work (Bolden, 2016). As there are various department in
organisation the HR needs a proper interaction with each department and cooperate with other
units for the growth of organisation. The HR of Hightown Housing Association motivates their
employee and make them understand how they can perform their best in their job task to get
promotion and increment in salary and reward as well. Hr must be supportive towards their team
members.
P 2 Personal skill audit which identified appropriate knowledge, skills and behaviour of HR.
What is Skill Audit?

It is important for management to identify the Key Skills and Talents that their employees
possess. This helps them in matching the skills required with the people who possess these
required skills. This helps in reducing the problem of skill gap i.e. gap between the required
skills and the actual skill set a person has; that every organisation faces and hence identify the
right personnel required for the jobs. This skill gap analysis shows which employees and to train
and what to train them. This reduces the unnecessary resource wastage of any organisation and
gives efficient results.
Importance of Skill Audit:-
Reduced Costs: - A successful Skill Gap Analysis reduces the Training and Development cost
of the organisation.
Improved Efficiency:- When employees are tasked as per their skill set; they complete tasks in
a much more efficient way.
Acquiring information:- Skill Audit gives the information which can be used for internal
succession planning and in shaping career paths of employees.
Scope of Improvement:- It shows how the personnel can be managed and how or where to
improve them. It also points out the suitable persons to the management in case of any problem.
Goal Achievement:- It helps organisations i determining whether they willl be able to meet their
goals effectively.
Audit Results of Hightown Housing Association's HR which relates to personal skills and
behaviour for a given role.
Good
Bad
Average
Very poor
Basis of skills Good Bad Average Very Poor
1.Communication
skill
2.Leadership skill
3.Technique l

skill
4.Time
management
5.Knowledge of
HR policies
6.Presentation
skill
Team
management
Relationship
building
Summary
From the above evaluation it can be concluded that I have poor communication and
presentation skills. I cannot lead team of few members effectively. Furthermore, I have poor
experience of HR polices. I have worked for limited period as HR assistant hence I failed to
gather much knowledge about human resource polices. Whenever I communicate with others I
fail to interact with them properly because of lack of confidence. I feel under confident when I
Present in front of many people, that is why my presentation skill is very poor.
Professional development plan
A professional development plans are mainly developed by the managers to write down the
goals , the skills required to accomplish the goal and the objectives of the staff members
which continuously support the improvement and career development plans of the manager.
The manager works with there staff members and closely analyses the resources and the skill
required by the staff members to accomplish their goals and company objectives. When the new
member join the organization the professional development plan start to work with them. Its not
a stagnant process, its a dynamic and continuous process.
The professional development plans not only take place when the member of the need is
identified as the person of improvement. Its the continuous process which is to be reviewed in
the on going process.