Developing Individuals, Teams, and Organizations: A Study of Toyota Motors

DEVELOPING INDIVIDUALS, TEAMS AND ORGANISATIONS

Table of contents
Introduction......................................................................................................................................3
Section 1..........................................................................................................................................4
Section 2........................................................................................................................................13
Conclusion.....................................................................................................................................17
Reference list.................................................................................................................................18
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Introduction
Training is required for personal and professional development of an individual. In the current
scenario, the level of competition has increased in the business world. The companies are
struggling to improve their performance standard. However, many large organizations are
concentrating on improving the internal performance standard of the business by focusing on
employees’ training, roles and responsibilities of the employees, performance management and
adopting the right approaches for employee management. Toyota Motors is one of such
companies, on which this study will focus.
In this study, the discussion will be made on the required knowledge, skills and behaviors (KSB)
that are important to the HR professionals in the organization. At the same time, the study will
also be focused on the discussion regarding importance of training and development to the
employees. The study will also discuss regarding high-performance working framework and it
will try to identify the contribution that HPW will be made in a specific situation in an
organization.
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Section 1
P1 Determine appropriate knowledge, skills and behaviours (KSB) that are required by
HR professionals across the department. Please refer to Appendix A for an overview of HR
Officer responsibilities. (P1)
In order to achieve the goals and objectives of Toyota Motors, it is essential for a human
resource professional to assist the teams and individuals of the organization. One of the major
roles of the human resource professionals of Toyota Motors is to provide services to the
operating managers. The professionals of the human resource department bring in their specific
knowledge to design efficient training programs for their employees (Cascio 2018). The human
resource department, to ensure welfare of their employees and the organization and so on
monitors various practices like promoting and hiring employees without discrimination,
improvement programs. The human resource professionals can make use of their knowledge and
talents to monitor the activities of the business and to control several departments like sales,
finance, operations and so on. Thus, the knowledge, skill and behaviour of a human resource
professional can be described as follows-
 Conflict resolution skills- Many conflict arises between the staffs and employees of
Toyota Motors, which at times becomes inflexible to handle. The vital skill for the human
resource professional is the conflict resolution skills, through which they can recognize
the issues immediately, accumulate necessary information and offer an agreeable
solution.
 Knowledge and expertise in managing humans - The HR professionals should be
unbiased while addressing the problems of the employees and staffs. They should have an
impartial attitude towards all the people of the Toyota Motors. For this, they require
adequate knowledge and experience in the field of managing human resources.
 Management of time- The human resource professionals should possess a skill of
managing their time and prioritizing the work as per the requirement of the organization
(Bratton and Gold 2017). The skills of time management of the professionals can also
assist other staffs and employees in completing their task within the predetermined time.
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