Developing Management Skills: A Case Study of Arosfa Hotel

Developing Manager

TABLE OF CONTENTS
Introduction......................................................................................................................................1
LO1..................................................................................................................................................2
1.1 Compare different management styles..................................................................................2
1.2 Discuss leadership characteristics..........................................................................................4
1.3 Evaluate communication process in selected business..........................................................5
1.4 Analyse organizational culture and change in selected business...........................................7
LO2..................................................................................................................................................8
2.1 Assess own management skills performance........................................................................8
2.2 Analyse personal strengths, weaknesses, opportunities and threats......................................9
2.3 Set and priorities objectives and targets to develop own potential......................................10
LO3................................................................................................................................................11
3.1 Lead and motivate a team to achieve an agreed goal or objective......................................11
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements.........................................................................................12
LO4................................................................................................................................................14
4.1 Explain how managerial and personal skills will support career development...................14
4.2 Review career and personal development needs, current performance, and future needs to
produce a development plan......................................................................................................16
Conclusion.....................................................................................................................................17
References......................................................................................................................................18

LIST OF FIGURES
Figure 1: Different types of Management Styles.............................................................................2
Figure 2: Communication process...................................................................................................5
Figure 3: Communication Process...................................................................................................6
Figure 4: Strategic Planning..........................................................................................................12
Figure 5: Management and personal skills....................................................................................15

LIST OF TABLE
Table 1: Impact of leadership styles................................................................................................4
Table 2: SWOT Analysis.................................................................................................................9
Table 3: Development Plan...........................................................................................................16

Introduction
Changing and developing management deals with changes that occur in business environment. It
involves implementation and planning of various processes which are beneficial for an
organization. For studying the report, we will consider Arosfa Hotel situated in central London.
It operates as a local hotel and provides various services comfort accommodation services along
with wireless internet facility, breakfast, En suite facilities and many more. It offers online
booking services for satisfying the customers.
The report will help to understand different management styles and leadership characteristics as
per the management behaviour. Communication processes and organizational culture is analysed
in hospitality organization. Various types of managerial skills are assessed by using SWOT
analysis. Third task of the report will focus on explaining the motivational factors to lead the
housekeeping department of Arosfa Hotel. Development plan in the last task will help to explain
the current and future needs in an organization.
1

LO1
1.1 Compare different management styles
Being the trainee manager in Arosfa Hotel which is the local hotel situated in Central London, it
is important to address the various issues related to management and leadership currently being
faced by an organization. It is the core responsibility of managers in hospitality industry to
handle difficult circumstances that will depend upon their management style.
Figure 1: Different types of Management Styles
(Source: Management Styles, 2018)
Autocratic Management Style: This style of management is also referring to as authoritarian
leadership in which all the decisions are taken by the manager which are necessarily followed by
their employees (Andrew McDermott, 2018). In such style, no communication exists between
employee and manger for taking any decision. Management under this style strictly follows the
hierarchy and the mangers at top level have the power to control each and every detail in an
organization.
Democratic Management Style: Managers under this style communicate with employees before
taking any decision. Subordinates and other staff members feel motivated as entire decision
making is centred on their recommendations, opinions and views. It is one of the most followed
management style in various organizations in which communication is followed in both down
and upward directions. Under Democratic management style, management put all the positive
efforts to gain best from their employees and staff members.
2