Developing Manager: A Case Study of Jumeirah Carlton Tower Hotel

The Developing Manager

1
Table of Contents
Introduction......................................................................................................................................2
LO 1: Understanding principles and practices of management behavior........................................2
1.1 Comparison of different management style (M1, D1)...............................................................3
1.2 Discussion of leadership characteristics (M1, D1)....................................................................3
1.3 Evaluation of communication process in selected business......................................................3
1.4 Analysis of organizational culture and change in selected business.........................................5
LO 2: Review own potential as a prospective manager..................................................................7
2.1 Assessment of own management skill performance..................................................................7
2.2 Analysis of personal strength, weakness, opportunities and threats..........................................7
2.3 Set and prioritizing objectives and targets for developing own potential.................................8
LO 3: Managerial skills within a business and service context.....................................................12
3.1 Leading and motivating a team to achieve an agreed goal or objective (M2, D2)..................12
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements (M2, D2).............................................................................13
LO 4: Career development plan for employment within a business and services context............13
4.1 Explain how own managerial and personal skills will support career development...............13
4.2 Review of career and personal development needs, current performance and future needs to
produce development plan (D3)....................................................................................................14
Conclusion.....................................................................................................................................14
References......................................................................................................................................14

2
Introduction
Managerial and the leadership skill is an imperative aspect for the growth of an organization as it
influence the overall management process and leads to a well organized farm. In this context a
London based 5 start hotel has been selected namely Jumeirah Carlton Tower Hotel. The main
aim of this assignment is to focus on the different principles and practices of the management
behavior that includes both the managerial and the leadership styles and their main concepts.
Again the role of a developing manager who is responsible to perform all these managerial
activities are also needs to be evaluated. In order to understand the different managerial and
leadership theories and its practical application Jumeirah Carlton Tower Hotel has been selected
as an example where the different management principles and practices of this hotel has been
discussed efficiently.
Overview of the organization
Jumeirah Carlton Tower Hotel is a London based famous 5 star hotel. It is located exactly
opposite to the private Cadogan Place Garden on Sloane Street, London (Central London). It is a
well furnished hotel with 216 guest rooms among which 58 rooms are suites and this includes
luxurious royal suites and well spaced executive suites with separate dining and lounge area
which can be recommend as the ideal place for the business travelers. Apart from the
accommodation facilities the hotel has also focused on the relaxation part of the customers for
which they have the provision of several attractive aspects in the hotel premises like health club,
spa salon, gym, 20 metre organic indoor pool, and restaurant and bar and so on (Jumeirah.com.
2018).

3
LO 1: Understanding principles and practices of management behavior
1.1 Comparison of different management style (M1, D1)
Comparison between different principles and practices of management style
Autocratic management style Democratic management style
 The decision-making process only
involves the manger
 Manager order the job to others to
complete it on time
 This managerial style do not motivate
other staffs
 The decision-making process involves
both the manager and other staffs of the
organization
 A manager share the task with others to
complete it on time
 Motivate other staffs to be more
engaged in their work
Active management style Delegate management style
 This management style do not reflect
any trust factor on the other staffs of
the organization
 A manager perform the work on his
own
 Decision making process is same as
that of autocratic management style
 Do not motivate others rather
negatively impact upon other workers
 This management style highly reflect a
trust factor on the subordinates
 Believes in group activity
 Decision-making process involves all
other departmental managers or
subordinates
 Positively motivate other staffs to work
and actively involved in a project
Table 1: Comparison between different principles and practices of management style
(Source: Mortby et al. 2016)
1.2 Discussion of leadership characteristics (M1, D1)
Management behavior plays an imperative role for the growth of an organization. It is important
to analyze that which particular managerial style an organization is following. The principle and
practices of management behavior highly impacts upon the decision-making process of the