Developing Manager

This report focuses on the skills and abilities required to be a successful manager and the impact of management styles and leadership characteristics on organizational success. It also explores the communication process, culture, and change within a business organization. The report discusses how to set objectives and targets for personal development and career growth, as well as how to improve managerial and personal skills to support career development.

Developing Manager

Table of Contents
INTRODUCTION......................................................................................................................3
TASK 1......................................................................................................................................3
1.1 Comparing different management styles.........................................................................3
1.2 Discussing several types of leadership characteristics.....................................................3
1.3 Evaluating communication process that is undertaken by the business organization......4
1.4 Analyzing culture and change that takes place within the business organization............4
TASK 2......................................................................................................................................5
TASK 3......................................................................................................................................5
3.1 Set and prioritise objectives and targets to develop own potential..................................5
3.2Description of managerial decision made to support achievement of agreed goal...........6
TASK 4......................................................................................................................................7
4.1 Explanation of own managerial and personal skills will support career development...7
4.2 Review career and personal development needs..............................................................7
REFERENCES.........................................................................................................................10

INTRODUCTION
In the present time, growth and success of the business organization is highly
dependent on the skills as well as abilities of manager. Moreover, manager plays a vital role
in framing competent strategic and policy framework that directly aid in the profit margin of
firm. Further, manager also provides direction to the employees about the manner in which
they need to perform the task or activities. The present report is based on Hilton and Marriott
which are one of the leading hospitality organizations of UK. In this regard, report will
develop understanding regarding the management style, leadership characteristics and
cultural aspects of an organization. Further, it will also shed light on the motivational and
career development aspect to the large extent.
TASK 1
1.1 Comparing different management styles
Hilton undertakes democratic style of management with the motive to fulfill the aims
and objectives. In accordance with such style, manager of hotel encourages their personnel to
give valuable input which aid in the gross margin of firm. Such leadership style is highly
effective which assists business unit in enhancing the motivational aspect of personnel
(McPherson and Macnamara, 2017). Moreover, employees feel high level of motivation
when company takes suggestions for them while framing the strategies and policies. On the
other side, Marriott International does not involve their personnel in decision making aspect.
Team of higher management takes decision by evaluating the market trend and other factors
on the basis of their expertise level. Hence, such management style places negative impact on
employee motivation and thereby affects their profitability. Besides this, such style also
restricts employee creativity and there by hampers the development aspect of firm.
1.2 Discussing several types of leadership characteristics
Manager of Hilton and Marriott must have following leadership characteristics which
in turn help them in making contribution in the attainment of organizational goals and
objectives are:
 Motivation: Usually, motivated employees are highly productive as compared to
others. Thus, leader of the hospitality organization must have ability in relation to
encouraging the personnel. The reason behind this, in service industry customers
makes interaction with personnel at initial level (Traynor, 2016). In this, by enhancing

the motivational aspect of personnel manager can maximize both productivity and
profitability.
 Team building skills and conflict resolution: Now, teamwork is highly preferred by
the business organization with the motive to gain competitive edge over others. Thus,
manager must have skills in relation to framing highly effectual team. Along with
this, conflicts are usual when people work in a team. Thus, leader also has ability to
resolve the conflicting situation or aspects.
 Leadership style: Autocratic, democratic and laissez faire are the main leadership
styles which are undertaken by managers (Solomon, Costea and Nita, 2016). Thus,
leader also needs to employ suitable style in accordance with the specific situation. In
this, leaders of Hilton and Marriott must have competency level in relation to
making selection of suitable style.
1.3 Evaluating communication process that is undertaken by the business organization
Both formal and information communication takes place within Hilton and Marriott.
Formal communication is the one in which management communicates mission, vision and
goals to the personnel. Along with this, higher management of firm provides information to
the employees about business activities and functions through the means of mail (Thorpe,
2016). Further, there are several friendship groups also taken place within the firm who share
their ideas and suggestions with each other in an informal way.
Further, Hilton also follows lateral communication aspects with the motive to develop
co-ordination in the work aspect of different department. However, on the other side, Marriott
follows downward communication process (Lateral communication, 2016). On the basis of
this aspect, employees of business organization are obliged to work according to guidelines
of higher management. Hence, Board of Directors does not take input from personnel and
frame strategies on the basis of their won understanding.
1.4 Analyzing culture and change that takes place within the business organization
Hilton follows divisional organizational structure to manage all the business
activities and functions more effectively. Hence, different departments are made by the firm
to fulfill the aims and objectives within suitable time frame. Marketing, finance, operations
etc, department works according to the roles and responsibilities which are provided to them.
Thus, each division is responsible for accomplishing the goals and targets which are allotted
to them. According to such divisional structure team culture is followed by Hilton. For

instance: At operational level, each personnel make their best efforts which in turn facilitate
timely achievement of the organizational goals and objectives (Kuhlmann and et.al., 2017). In
this way, by delegating the roles and responsibilities Hilton focuses on the fulfillment of
aims.
On the other side, hierarchical organizational structure is undertaken by Marriott
International. In this, all the departments have obligation to perform work according to the
instructions of higher management. In addition to this, in each department personnel have
obligation to work according to the guidance provided by their respective authority. In this
way, employees do not have more freedom in relation to taking decision about their working
aspects. Thus, such structure affects innovative skills of human resources to the significant
level.
Task culture is undertaken by Marriott International with the aim to build or sustain
competitive edge over others. Hence, higher management assigns task to each department
according to their specialization. However, Marriott do not give any kind of freedom to its
personnel which in turn influence their motivational aspect. Along with this, lack of freedom
also affects employee productivity and profitability in the negative direction (Traynor, 2016).
Thus, for attaining success in the dynamic business Environment Company needs to make
suitable modifications in the organizational structure and culture. By taking into
consideration al the above mentioned aspects it can be said that structure and culture of
Hilton is highly effective as compared to Marriott International.
TASK 2
Enclosed in power point presentation.
TASK 3
3.1 Set and prioritise objectives and targets to develop own potential
A team is a group of people with a full set of complementary skills requires
completing a task or assignment. According to given case, as a chef of Jamie Oliver in the
Covent Garden London I have to handle the team to achieve the objective of organization.
Being a team leader I have various roles and responsibility to coordinate and motivate all
team members in the restaurant. In order to understand the effectiveness and development

group I have to consider on the Tuckman model group development According to this
concept, there is five stages which includes forming (people come together), storming
(understand each other behavior and develop relation), norming (understand the rules and
objective of the assignment) , performing (perform roles and responsibility to attain the
objective) and adjuring( wind up the team) (Hadar and Brody, 2013).
Being a leader in the restaurant I have responsibility to encourage and motivate the
members so as they can achieve the target within a time period. Motivation is very important
aspect for improving productivity and employees performance in the organization. In order to
motivate employees at the workplace, following criteria can about by leader or manager-
 Manager can encourage and motivate employees for higher performance by providing
monetary and non monetary rewards. In the monetary rewards, manager should give
effective salary, fringe benefits, compensation, bonus, perquisites etc. In the non
monetary reward, manger should give effective working environment, promotion,
increment, growth opportunity, higher responsibility etc to personnel’s (Elliott and
et.al., 2015).
 Manager should appreciate subordinates for their effective performance in the
meeting and seminar. They can organize employees health care and welfare programs
in order to motivate employees.
3.2Description of managerial decision made to support achievement of agreed goal
In the Covent Garden, London restaurant, there are various kinds of managerial decision
which support to achieve agreed goal. These decision are as follows-
 Employee engagement- In the cited restaurant, profitability is largely depends upon
the employees performance so management require to always motivate them and
retain for long time. In this manner, organization should take participation of
personnel in the business decision making process so as they can feel as a valuable
and encourage for higher performance.
 Training and development- By providing effective training and development
opportunity to employees, corporation can attain its objective. With assistance of this
program, employees can able to learn effective criteria of working and acquire various
knowledge and skills (Elliott and et.al., 2015). This will assist in increasing
productivity of cited restaurant and attain objective within a time period.

TASK 4
4.1 Explanation of own managerial and personal skills will support career development
As per the above discussion it has been ascertained that I have various strength and
weakness in my personality. My strength assist me to performing my job in an effective
manner. I have strength of effective communication which assist me in interacting with
people and inspire them for high performance (Skiff, 2009). With assistance of this skill can
effective conduct team meeting and organize speech at workplace. Furthermore, I have
positive attitude through which I can inspire subordinate at workplace. On the basis of these
skills and quality, I am going to plan for open my won restaurant in future. This assists me in
my career development and personality development. However, I have various weaknesses
such as lack of time management, ineffective technical skill and lack of presentation skill. For
all these mentioned weakness i have to work on in future so as I can develop impressive
personality and professionalism.
4.2 Review career and personal development needs
Managerial skill Ways to improve Useful in
management
Time scale
Technical skill Technical skill can
improve in my
personality by taking
the technical classes
and programs. By
attend training classes
I can learn the
various methods,
concepts and theories
which assist me in
operating computer
and other technical
equipment in the
business enterprise.
In order to prepare
customer reports and
record of financial
transaction by use of
computer and other
equipment.
4-5 week

By use of this skill I
can prepare the
customer records and
report of management
with help of
computer
(Professional and
Personal
Development. 2013).
Time management
skill
In order to improve
time management
skill in my
personality I will
attend the personality
development
workshops and
classes. With
assistance of this I
can able to learn the
criteria of accomplish
task within a given
time period. This skill
assists in saving the
time and complete
assignment within a
time.
In order to
accomplish the
assignment or task
within a given time
period and manage
the large number of
customers at a single
time.
3-4 week
Presentation skill In order to improve
presentation skill in
my personality I will
attend the training
and development
programs so as I can
In order to give the
presentation in front
of subordinates at the
workplace.
2-3 week

learn the skill to
communication in
front of many
audience. In the
training session I can
learn the criteria to
represent our self in
front of subordinates
in the organization.
By use of this
program, I can
improve my
communication as
well as presentation
skill.
CONCLUSION
Manager plays a very crucial role in every business organization who have major role
to coordinate people and motivate them for higher productivity. From this project it has been
concluded that there are various ways to motivate and encourage personnel’s in the Hilton
hotel. By use of training and development program, manger can improve his technical skill.

REFERENCES
Books and Journals
McPherson, L. and Macnamara, N., 2017. Leadership and Management. In Supervising Child
Protection Practice: What Works? (pp. 47-52). Springer International Publishing.
Traynor, M., 2016. Leadership and management. Understanding Sociology in Nursing. p.155.
Solomon, I. G., Costea, C. and Nita, A. M., 2016. Leadership versus Management in Public
Organizations. Economics, Management and Financial Markets. 11(1). p.143.
Thorpe, R., 2016. Gower handbook of leadership and management development. CRC Press.
Kuhlmann, E. and et.al., 2017. Closing the gender leadership gap: a multi-centre cross-
country comparison of women in management and leadership in academic health
centres in the European Union. Human Resources for Health. 15(1). p.2.
Hadar, L.L. and Brody, D.L., 2013. The interaction between group processes and personal
professional trajectories in a professional development community for teacher
educators. Journal of Teacher Education. 64(2 ). pp.145-161.
File, H. and et.al., 2015. Impact of the London 2012 Olympic and Paralympic Games on the
personal and professional development of pharmacy volunteers. European Journal
of Hospital Pharmac. 22(2). pp.120-122.
Albion, P. R. and et.al., 2015. Teachers’ professional development for ICT integration:
towards a reciprocal relationship between research and practice. Education and
Information Technologies. 20(4). pp.655-673.
Haarhoff, B., Thwaites, R. and Bennett Levy, J., 2015. Engagement With Self Practice/Self‐ ‐ ‐
Reflection as a Professional Development Activity: The Role of Therapist Beliefs.
Australian Psychologist. 50(5). pp.322-328.
Elliott, M. and et.al., 2015. Professional Development: Designing Initiatives to Meet the
Needs of Online Faculty. Journal of Educators Online. 12(1). pp.n1.

Online
Professional and Personal Development. 2013. [Online]. Available through:
<https://www.criticalthinking.org/pages/professional-and-personal-development/
800>. [Accessed on 18th January 2017].
Skiff, D., 2009. Benefits of Self-Directed Learning: Organization. 2009. [Online]. Available
Through:<http://www.selfdirectedlearning.org/benefits-of-self-directed-learning-
organization>. [Accessed on18th January 2017].
Lateral communication. 2016. Online. Available through: <
http://www.transtutors.com/homework-help/organization-behavior/managing-
communication/lateral-communication.aspx>. [Accessed on 18th January 2017].