Development Leadership Hilton and Marriott
Added on 2019-12-17
13 Pages3558 Words190 Views
Developing Manager
Table of ContentsINTRODUCTION......................................................................................................................3TASK 1......................................................................................................................................31.1 Comparing different management styles .........................................................................31.2 Discussing several types of leadership characteristics.....................................................41.3 Evaluating communication process that is undertaken by the business organization......41.4 Analyzing culture and change that takes place within the business organization............5TASK 2......................................................................................................................................6TASK 3......................................................................................................................................63.1 Lead and motivate a team to achieve an agreed goals or objective.................................63.2Description of managerial decision made to support achievement of agreed goal...........7TASK 4......................................................................................................................................84.1 Explanation of own managerial and personal skills will support career development...84.2 Review career and personal development needs..............................................................8REFERENCES.........................................................................................................................12
INTRODUCTIONIn the present time, growth and success of the business organization is highlydependent on the skills as well as abilities of manager. Moreover, manager plays a vital rolein framing competent strategic and policy framework that directly aid in the profit margin offirm. Further, manager also provides direction to the employees about the manner in whichthey need to perform the task or activities. The present report is based on Hilton and Marriottwhich are one of the leading hospitality organizations of UK. In this regard, report willdevelop understanding regarding the management style, leadership characteristics andcultural aspects of an organization. Further, it will also shed light on the motivational andcareer development aspect to the large extent. TASK 11.1 Comparing different management styles Hilton undertakes democratic style of management with the motive to fulfill the aimsand objectives. In accordance with such style, manager of hotel encourages their personnel togive valuable input which aid in the gross margin of firm. Such leadership style is highlyeffective which assists business unit in enhancing the motivational aspect of personnel(McPherson and Macnamara, 2017). Moreover, employees feel high level of motivationwhen company takes suggestions for them while framing the strategies and policies. Further,such management style also helps company in managing employee resistance to thesignificant level. Moreover, when personnel are the part of decision making process they donot resist towards the change and encouraged to make their best efforts. On the other side,Marriott International does not involve their personnel in decision making aspect. Team ofhigher management takes decision by evaluating the market trend and other factors on thebasis of their expertise level. Hence, such management style places negative impact onemployee motivation and thereby affects their profitability. Besides this, such style alsorestricts employee creativity and there by hampers the development aspect of firm. Therationale behind this, under autocratic style personnel are obliged to perform work accordingto set guidelines and specified process of higher management. In this way, such aspect hashigh level of influence on the innovative aspects or skills of personnel in a negative manner. 1.2 Discussing several types of leadership characteristics
Manager of Hilton and Marriott must have following leadership characteristics whichin turn help them in making contribution in the attainment of organizational goals andobjectives are:Motivation: Usually, motivated employees are highly productive as compared toothers. Thus, leader of the hospitality organization must have ability in relation toencouraging the personnel. The reason behind this, in service industry customersmakes interaction with personnel at initial level (Traynor, 2016). In this, by enhancingthe motivational aspect of personnel manager can maximize both productivity andprofitability.Team building skills and conflict resolution: Now, teamwork is highly preferred bythe business organization with the motive to gain competitive edge over others. Thus,manager must have skills in relation to framing highly effectual team. Along withthis, conflicts are usual when people work in a team. Thus, leader also has ability toresolve the conflicting situation or aspects. Leadership style: Autocratic, democratic and laissez faire are the main leadershipstyles which are undertaken by managers (Solomon, Costea and Nita, 2016). Thus,leader also needs to employ suitable style in accordance with the specific situation.Autocratic style of leadership implies for the one in which higher management takesdecision on the basis of their understanding level. In contrast to this, democratic stylelays emphasis in taking views and suggestions from personnel while taking decisionabout improvement. Further, laissez faire style proves to be fruitful where personnelrequire less training. In this way, leaders of Hilton and Marriott must havecompetency level in relation to making selection of suitable style. 1.3 Evaluating communication process that is undertaken by the business organizationBoth formal and information communication takes place within Hilton and Marriott.Formal communication is the one in which management communicates mission, vision andgoals to the personnel. Along with this, higher management of firm provides information tothe employees about business activities and functions through the means of mail (Thorpe,2016). Further, there are several friendship groups also taken place within the firm who sharetheir ideas and suggestions with each other in an informal way.
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