High Performance Working Environment and Employee Motivation

The assignment discusses the importance of creating a high-performance work environment in an organization, highlighting its effects on employee motivation, job satisfaction, and overall success. It examines different approaches to performance measurement, including comparative, attribute-based methods, and behavioral approaches. The study concludes that customized training and development sessions, along with proper assessment techniques, can help boost employee performance and shape their behavior.

DEVELOPMENT FOR INDIVIDUALS AND
TEAMS, ORGANIZATIONS, AND SOCIETY

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
SECTION 1.....................................................................................................................................3
a) Knowledge, skill, behaviour require by HR professional.......................................................3
b) Personal skill audit of Jane Cambridge...................................................................................4
C) Professional development plan (PDP)....................................................................................6
Use Mind Maps and Logic Puzzles or Games.........................................................................8
d) Difference between individual learning and organisation training and development.............9
e) Need for continuous learning and professional development...............................................11
SECTION 2...................................................................................................................................13
Contribution of HPW to employee engagement........................................................................13
Different approaches to performance management...................................................................15
CONCLUSION..............................................................................................................................17

INTRODUCTION
Learning and development are two essential elements that give benefit to organisation and
individual as well. Each firm aims to hire skilled employees in business unit so that operational
efficiency can be improved. Human resource manager is responsible for giving them training so
that people can raise their skills and can improve their knowledge (Armstrong and Taylor 2014).
This makes them suitable for the post and workers get career development opportunities in
organisation. Present study is based on Hilton Hotel that is the leading firm. Hotel has raised its
brand name by offering amazing services and products to its guests. Current assignment will
discuss knowledge, skill and behaviour require in HR professionals. Furthermore, it will conduct
personal audit of Jane Cambridge in order to identify training and development needs of person.
Report will create professional development plan in order to improve lacking points and develop
capabilities in HR professional. In addition, contribution of HPW to employee engagement with
reference to Hilton hotel will be discussed. Assignment will also explain different approaches of
performance management and its significance will be illustrated.
SECTION 1
a) Knowledge, skill, behaviour require by HR professional
HR manager has to perform various role in organisation, individual is responsible for
making communication among all departments, giving training to staff members, managing
salaries, planning, recruiting etc. It is very important for the human resources manager of Hilton
hotel that to have necessary knowledge, skill and behaviour in order to perform their duties
significantly (Bratton and Gold, 2017).
Knowledge
 HR professional needs to have knowledge of process of recruitment, selection,
compensation etc. As HR is responsible for implementing policies, hiring talented people,
resolve remuneration issues, managing salaries etc. For Performing these roles individual
is required to have knowledge of employment law and government (Brewster, Chung and
Sparrow, 2016).
 Furthermore, it is essential to have knowledge of customer and personal services. It is
duty of HR that to build healthy relationship with employees and consumers. For that
individual has to understand their requirements and have to fulfil their desires. Thus,
having knowledge of principles of customer of personal services is essential.

 Hr professional of Hilton hotel has responsibility to manage records thus, individual
needs to have knowledge of administration and management. This would support in
managing people in business unit significantly (Jackson, Schuler and Jiang, 2014).
 HR professional of company should have knowledge of communication and technology.
This may help in making effective coordination with all departments and creating healthy
workplace environment.
Skill
 It is essential for HR officer of Hilton hotel to have good listening and speaking skill.
Individual is responsible for making communication with others thus, Hr has to listen
their views carefully and have to convey message in appropriate manner (Paillé and et.al.,
2014).
 HR professional of Hilton hotel needs to have good negotiation skill. Human resource
manager is responsible for resolving issues between employees and for that individual
have to conduct negotiation session so that correct decision can be taken in order to
resolve the problem.
 HR officer of organisation needs to have good decision-making skill, it always supports
the person in making correct judgement in each critical situation (Harrison and Lock,
2017).
 Individual needs to have good planning skill because this may help in making effective
plan in each critical situation.
Behaviour
 Human resource officer has to deal with employees and other higher authorities. For that
behaviour of person needs to be positive. Individual has to motivate its peer group
members and for encouraging people it is essential to behave always positive. This may
always assist in retaining skilled employees of company in business for longer duration.
 HR professional of Hilton Hotel always have to be motivated attitude, there should not be
any kind of negative attitude otherwise, person will not be able to retain skilled
employees in firm for longer duration (Armstrong and Taylor 2014).
b) Personal skill audit of Jane Cambridge
Personal skill audit is helpful in analysing strength and weakness of individual. Jame
Cambridge has necessary skills and lacking point, these are explained as below:

Strength
 Good Microsoft word knowledge: Jame has good knowledge of Microsoft, this helps in
handling documents effectively.
 Presentation skill: Hr officer has good presentation skill, individual can use power point
adequately and can present the matter in efficient manner.
 Use of email and internet: HR has ability to use email and internet perfectly. This helps in
finding all information related to market, new laws and communicating with other staff
members effectively. Written communication skill: HR has good coordination skill and can prepare written
report significantly (Brewster, Chung and Sparrow, 2016).
Weakness
 Data base management and excel knowledge: Jame is unable to manage database and
have poor knowledge of manage excel.
 Dispute resolving capability: Hr officer is unable to resolve problems and it is essential to
improve this skill in order to perform well in Hilton hotel.
 Recruiting and interviewing skill: Person has poor knowledge of interview and it is
essential for human resources manager that to conduct appropriate interviews so that
deserving candidate can be recruited in business unit (Jackson, Schuler and Jiang, 2014). Poor team managing skill
Opportunities
 Globalisation has created numerous opportunities for the Hr professionals because they
get chance to get high pay in big firms. Positive changes in employment laws create advantage for the HR people.
Threats
 High competition is the major threat that may affect success of person because it reduces
growth options for an individual.
 Technological changes create difficulty for person in order to perform well.
From the above personal audit, it has been identified that there are several things that need to be
improved in Jame Cambridge HR officer of Hilton hotel. Individual needs to develop technical
skill so that person can operate different software adequately. Furthermore, individual is also

required to improve verbal communication skill. This will support in conveying message to all
staff members easily and developing healthy relationship with all workers. In addition, individual
is required training on improving problem solving skill and interviewing skill (Armstrong and
Taylor 2014). This will help in resolving work based problems significantly and run operations
effectively. By developing interviewing skill human resource officer of Hilton hotel will get
benefit of selecting right people for the right job in business unit. Human resource manager is
always require knowledge of policies and procedure so that entire operations can be managed
significantly.
C) Professional development plan (PDP)
PDP is the document of skills that are required to be improved by persons. Human
resources manager is the most important person in organisation. It is very important for the
person that to have adequate knowledge and skill so that individual can perform its duties
significantly. Senior authorities create PDP, they guide people and specify some strategies
through which professional development can be held (Bratton and Gold, 2017).
Skills to be
improved
Current
proficiency
Target
proficiency
Mitigating
strategy
time resources
To improve
data base
management
and excel
skill
Currently HR
is unable to
operate data
base
management
system
effectively.
Individual
doesn’t have
any
knowledge
about excel
that is why
some times it
Target of a
person is to
develop excel
knowledge
and work on
spreadsheet
significantly.
This will help
person in
managing
records and
performing
administrative
functions
Coaching,
internet
searching
about uses
and operating
methods of
spreadsheet.
2 months Internet,
books,
journals,
computer

creates
difficulty in
managing
records well.
significantly.
To develop
dispute
resolving
capability
Recently Hr
officer of
Hilton hotel is
unable to
resolve
disputes
easily. That is
why it creates
difficulty in
handling all
people and
managing
them well.
Target
proficiency is
to resolve
corporate
level
problems
easily and
quickly. This
will help in
managing
people well
and handling
corporate
problems
significantly.
Read case
studies of
business
owners,
internet
search, taking
guidance
from seniors
1.5 month Books,
articles,
computer,
internet
To enhance
Recruiting
and
interviewing
skill
Recently
interviewing
skill of person
is very poor
and
individual is
unable to take
proper
interview and
recruit right
person in
organisation.
Target of Hr
is to improve
interview
skill and
analysis skills
of candidates
effectively.
This will help
in recruiting
most
deserving
person and
Taking
guidance
from seniors,
seminars,
coaching
Searching
more about
correct
recruitment
practices
1 month Seminar Hall,
internet,
books,

filling the
vacant post
with right
person.
To improve
problem
solving skill
Hr
professional
is unable to
resolve
problems
quickly.
Recently
sudden
situation
influence
overall
operational
efficiency due
to which HR
fails to make
immediate
decision and
resolve issue.
The target of
individual is
to become
able to
resolve each
critical
problem
easily and
quickly. All
corporate
related,
market
related issues
need to be
resolved by
HR officer of
Hilton
immediately.
Seminars,
internet
searching,
senior
guidance
2 days Seminar hall,
internet,
books, seniors
To develop
verbal
communicatio
n skill
Recently it is
not possible
for Jame to
make oral
interaction
with peer
group
members.
Individual
Being a Hr
individual has
target to make
easy and
effective
verbal
coordination
with seniors,
juniors all
Conferences,
seminars
1 month Books and
journals,
conference
hall

can interact
with close
friends but
when
individual is
required to
deal with a
team then
sometimes it
create issue.
employees in
firm.
To develop
team
management
skill
Hr is unable
to manage
team of 5
people in
company
Want to
become able
to manage big
team of 20-50
members
effectively.
Senior
guidance,
seminars,
coaching
1 month Case studies
of other
business,
seminar hall,
books,
internet
d) Difference between individual learning and organisation training and development
Organizational learning Individual learning
A process in which creating, using and sharing
knowledge within an organization is called
organizational learning.
This type of learning is given time to an
individual.
Organizational learning becomes possible when
individual learning is embedded into all the
organizational process.
Organizational learning focus on terms that need
to be smarter and directly depend on individual
learning.
Organizational learning needs individual to
A combination of learning, thinking and
understanding from its surrounding and
experience is called individual learning.
It is a continuous process with respect to time.
Individual learning can be done anytime.
However, individual learning focuses on
knowledge.
Individual learning need individual and tools to
access the information.
In hotel Hilton individuals are motivated for

access information or knowledge (Budhwar and
Debrah, 2013).
In hotel Hilton mostly emphasis is given on
organizational learning for smooth running of
their business.
Organizational learning consist of group of
individual learning .
In organizational learning knowledge is shared
with each and every individual like it is done in
hotel Hilton, needful knowledge is shared with
each and every individual for proper functioning
of their operations.
Organization learning should be achieved to
achieve all the organizational goals.
Organizational learning is positioned as a
perspective to achieve organizational goals
(Fedai, Altınay and Dağlı, 2017).
Organizational learning about solving problems
on organization behalf.
Organizational learning is compulsorily given to
an individual to achieve organizational goals.
individual learning but they do not waste their
resources on it.
Individual learning is the most basic unit at
which learning can occur.
In individual learning, an individual can decide
weather or not to share their knowledge with
the rest of the group (Agarwal and Brem,
2015).
Individual learning can be achieved in any way
or for any purpose.
Individual learning is used a method for
achieving those organizational goals. Like in
hotel Hilton, individual's with extra knowledge
are asked to share their experience and
knowledge with others to achieve results.
Individual learning should be focused of
increasing knowledge and skills to do better
jobs in an organization.
Training Development
Learning process in which individual gets an
opportunity to develop skills, knowledge
according to job requirement.
It is a short term process.
Educational process which is concern with the
overall growth of an employee.
It is a long term process.

In hotel Hilton 1 month of training is given to
every new employee.
It focuses on present.
It is always job oriented.
Training is normally given to improve work
related performance of an employee or we can
say that it is mainly for a job position.
There are many individuals involved in a training
(Li, Mitchell and Boyle, 2016).
There are specific and well defined objectives
which focuses on how to use a program, teach
protocols put in place by the company.
In hotel Hilton every 6 months a development
program is organized for their employees.
It focuses on future.
It is Career oriented.
It is normally given to prepare employees for
future challenges or we can say that it emphasis
on successful professional carrier .
Only one individual is involved in a
development (Gardner, Gino and Staats, 2012).
While, in this objectives are much broader
which can cover all type of skills and
knowledge.
e) Need for continuous learning and professional development
In this competitive world nothing is stable. Every day innovation comes in the market
with new things and take positioning in mind of people. There is a need for continuous learning
in Hilton hotel for developing itself and employers too. Employers are only who will help this
organization to stay in the market.
There are the following reasons -
 Developing Talent :- When Hilton Hotel takes time to train employees, it is easy to
recognize their talent and also know about their strength and weakness and starts work on
it. It also includes team work training. During training the team find persons who are
quick learner and smart worker and take advantage of it.
 Improve relationships :- The most powerful thing is to maintain and develop relations
within and outside the Hilton hotel Because if relations are good then its easy to
communicate with each other and handle any situation with coordination of team. So it
says that good relations with each other improve efficiency of the hotel (Elia, Margherita
and Petti, 2016).

 Increase productivity :- When every employee of the Hilton hotel coordinate with each
other and have good relations or capable to handle clients, it increases productivity of the
hotel which through staff will give good services to the clients and satisfy them.
 Enhances company reputation and profile :- Training develops the staff of hotel Hilton
and staff develops the organisation so good training gives good outcome. And once
company make its reputation than its easy to survive in the competitive market (Gallo,
and et.al., 2014). Goodwill is everything for every organisation.
 Employee satisfaction :- Hotel Hilton which invest in training programme to satisfy
employee and to grow up their talent and work on their weakness, is gain better outcome
from employees. If employees of the hotel satisfy than everything is good for the
organisation. It is possible that the head send any employee to other country for
international seminar and conferences that can be beneficial for them.
 Handle other departments :- If hotel Hilton gives training to the employees and trained
them for all departments so it is good. And in case of lake of staff the other employees
will handle that department.
 Decrease in mistakes :- Without training no one can survive in hotel Hilton and if training
team is not giving actual training to the employees then definitely staff will do mistakes
and harm the hotel and it will make impacts on the goodwill of the hotel.
 Quality improvement :- Mainly customers of hotel Hilton are quality conscious and to
improve the quality of hotel there is need to trained workers for better outcome
(Cummings and Worley, 2014). Quality of product and service are improved through
training of workers.
 Industrial Safety :- Trained workers of hotel Hilton run the machines and equipment
safely. If employee relate to the technological field, can easily handle the machines and
decrease the chances of accidents
 Effective management :- Training is a tool of control in hotel Hilton which develop skills
in the employees and safe present and future of the employee and also helps to cherish
goals of hotel Hilton.
M2

Hilton hotel use Kolb's learning theory which consist of two level of learning process.
First one is the experimental learning cycle and second one is learning style. According to kolb
individual's learning starts from experience as information, idea and observation, after getting
experience, he starts making comparison it with his experience which is called reflective
observation. In abstract conceptualisation individual starting getting finding abut what he learned
by that experience and if he finds positive outcome, he put this experience in his action plan
which eventually become his new learning. Nature of individual also affect this process as
diverging personality get new experience and think about it in their brain. They make new
suggestion and idea, but do not want to perform any action (Gould, Lorencatto and Francis,
2014). They are good for brainstorming work, where assimilating are best in analysing and
understand the information, converging like to implement their leaning and experience for
piratical issue and problem, accommodating use others analysed data, they do not take thing
logically, they use their inner voice for decision. Hilton hotel use this theory so that individual'
learn something new by himself, which enhance the employee creativity of problem. It also
boosts the inner confidence of leaner when he learns something without help of others. Hilton
hotel allow its employee to focus on what quality and experience they have( not what should be )
for further learning which defiantly bring some result because individual use his own capability
not forced competency on him.
D1
This Development plan made for Hilton hotel's HR is best suited development plan for him
because it not only facous on what quality Jame should have, it also describes what quality Jame
have within him currently so that training and development can be develop according to his
adaptability. It will boost his confidence and engagement because this develop plan is
customised and made only for him. Learning objective are achievable with given time. As he is
good in written commination and internet using , so online classed are best for him .James is
weak in taking interview this problem also can be solve by reading case studies
SECTION 2
Contribution of HPW to employee engagement
HPW System:- It is a systematic approach which is collectively a set of management
practices that attempts to create a work culture within the organisation itself and concentrates on

greater involvement and responsibility of employee. HR of Hotel Hilton, it mainly emphasizes
on the type of work such as job designing; identifying and attracting the type of employee who is
actually required to be recruited for that job and lastly, it involves performance evaluation of
employee and balancing it in the appropriate manner so that, the employee stay for a longer time
with the organisation.
Contribution Towards Employee Engagement:- High Performance Work System
influences employee creativity. Those employees who are highly involved in conceptualize,
designing and implementing the work place process are highly occupied and perform better.
Most importantly, when the employees are having power to make decisions on their own related
to the performance then, they can access the complete information regarding the cost of company
and revenue, having the required knowledge for completion of assigned task are when rewarded
for their outstanding work are counted as more productive and efficient (Gould, Lorencatto and
Francis, 2014).
For obtaining better outcomes, it should be used on global level. Hilton Hotel ameliorate their
performance can use a aggregation of such H. R. systems to get these improvements.
Administrative System of Hilton Hotel should set some measurable goals in line with the
indicators like:- Customer Satisfaction; Nuclear Performance; Shareholders Value Returns On
Assets.
In addition to all these, Hilton Hotel can use some measurable reward strategies just to
improve the employees performance. Employee engagement in Hilton Hotel is critically
important to the competitiveness in present-day business environment. Employee Engagement
has three absolute elements namely:- cognitive; emotional and behavioural aspect. The Cognitive
Aspect is concerned with the beliefs, leaders and working conditions of Hilton Hotel. On the
other hand, Emotional Aspect is related with the feelings of employees in respect of those three
factors and their positive and negative attitude towards this hotel and its leaders (Erez and et.al.,
2013). Whereas, the Behavioural Aspect is concerned with the value added component for this
organisation. It also focuses on the discretionary effort of the engaged employees who are
continuously making efforts in form of extra time, brainpower and energy for completion of
particular task of firm.
Competitive Advantage of High Performance Work System Within Specific Organisational
Situation:- High Performance Work System has become highly important as a source of

competitive advantage in today's competitive business environment. In the quest to compete with
the other firms, many business leaders have opted to deduce the excessive labour cost just to
remain economically stable in the competitive world. The Hilton Hotel is hiring part-time
employees just with the motive of cost cutting and also for avoiding costly benefits its adopting
a "lean and mean" approach to run it (George, Haas and Pentland, 2014). It seems quite senseless
and ludicrous that, companies are spending the financial resources in a stupid manner but, Hotel
Hilton is giving rewards to its employees in the form of incentives and other ways to make
justice with the efficient employees by rewarding them as per their capability.
Different approaches to performance management
There are 5 approaches to performance management for the purpose of measuring performance
of employees:-
 Comparative approach- this type of method of performance management involves
ranking of an employee's performance by compare to others. every single employee
ranked on the basis of their performance i.e. highest to lowest performer. Many
techniques are there for comparative approach such as paired comparison method in
which management team compare any two employees. Second technique is graphic scale
rating it is shown in graphical method. But the force distribution technique involves
ranking employees in group (Macdonald, Burke and Stewart, 2017). For example there
are two employees A and B they both are working in Hilton hotel employee A is doing
overtime in the hotel as compared to B. overall we can say employee A is giving his
contribution for the welfare of the company compare by B.
 Attribute approach of measuring performance- in this approach employees are rated on
the basis of some factors they should have skills that how to solve any problem their
communication and judgemental power and they should have creative mind ton generate
some innovative ideas. The limitation of this method is that it is accurate and identifying
only the best and worst (Fedai, Altınay and Dağlı, 2017). For example A and B both are
employees of hotel. Employee A is more creative and he have all the skills, innovative
mind and judgemental as compared to B. so on the basis of these specific parameters A
will be ranked first.
 Behavioural approach of measuring performance- as its name showing the mean of tis

approach. This type of approach is based on the behaviour of an employee. It is one of
the oldest methods of measuring performance. for example A and B both employees are
working in hotel Hilton. So according to this approach they both would be ranked on the
basis of their behaviour in the organization. If A is more talkative and humble for other
so he would be ranked first.
 Result approach of measuring performance- concept of this approach is very simple
where employee 's are rated on the basis on their performance result. Two types of results
are there first one is balance scorecard technique and the second is productivity
measurement and evaluation system. for example there are two employees A and B both
are working in hotel Hilton according to this approach if employee A is doing work
according to need of the hotel. That how well they both are following the objectives of
the hotel.
 Quality approach of measuring performance- this approach based on the get the feedback
of employees from peers ,clients and managers on their personal and professional traits
with them (Li, Mitchell and Boyle, 2016). For example employee A and B both are
working in Hilton hotel. According to this approach , as compared to each other if A is
reducing his errors in hotel services and achieving continuous service improvisation so he
will be rank first. because A is continuously improving his services
M3
High-performance help hotel Hilton to make its organisation environment positive in which
employee feel motivated and happy. employee feel this kind of environmental they give their
best to organisation. Interpersonal relation with in organisational relation with customers and
other supplier also improve. Employee try to bring its individual learning in organisation
function which help organisation as low wastage and quick decision making. Hotel Hilton has
good reputation and goodwill just because its employee are not doing their job in frustration
(Agarwal and Brem, 2015). They are self motivated and feel valued by effort of their
organisation towards their growth and job satisfaction.
M4

Comparative approach of performance measure where two employees are compared with each
other have advantage to hotel Hilton that it get to know deep knowledge about employee and
organisation can know about all the factor which affect that individual's performance
Disadvantage of this approach is it can harm the relation between these two. Also, there high
chance of biases in this method. Attribute approach of performance measure give employee's
knowledge about what skill hotel Hinton wants from them so that can correct themselves
according, advantage of this method it is so unrealistic because one can not have all the quality
witch is deicide by others (Erez, and et.al., 2013).
D2
High performance working environment stimulate inner motivation of employee. When
an employee get best working place environment which include fair work load, good incentive
and timely appraisal, support from leader, good relation with colleague. Employee feel more
valued, satisfied and emotionally attach with organisation than he tries to give his best.
Encourage from leader also motivate them to give creative and innovative ideas which can help
in getting competitors advantage. Organisational culture also made by employee, if they practice
good behaviour for their work and relation it will become organisation culture.
HPW also include tainting and development programme provided to employees which
enhance the skills and competency of employee and employee also feel that organisation also
have concerns for their carrier growth, it helps organisation as low employee turnover ratio.
When an employee feel happy with his job than it reflect it his interpersonal relation and relation
with supplier and other stakeholder (Cummings and Worley, 2014). It also improves employee
reputation in industry. Organisation easily get human capital whenever it need because people
want to join the organisation.
CONCLUSION
From the above study it can be concluded that an organisation must provide customised
training and development session with a motive to boost the performance of employees. It also
assists in shaping the behaviour of employees through which company can able to attain its