Development of an Information System for a Retail Organization

Development of an Information System for a Retail Organization Business Case
Business Case
Development of an Information System
for a Retail Organization
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Development of an Information System for a Retail Organization Business Case
Student Number: #######
Team/Group: #############
Course: [enter name of course enrolled]
Unit Coordinator/
Lecturer: Grant Axman-Friend ([e-mail])
Institution: Queensland University of Technology
Teaching Period: [enter semester and year]
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EXECUTIVE SUMMARY
This project identifies the necessary measures that should be undertaken to ensure the
successful implementation of an information system in a retail company. Seeing that retail
companies are mandated with the responsibility of providing a continuous flow of goods and
services, the essay discusses the importance of such a system to the retail organization. In this
regard, the primary emphasis is what the project may mean to the whole company structure.
Other factors that have been discussed pertain the implementation of the system in a retail
organization and how the management may ensure that there is successful project
completion.
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CONTENTS
EXECUTIVE SUMMARY.............................................................................................................3
1 PROJECT NEED.....................................................................................................................6
1.1 PROJECT NEED..............................................................................................................6
1.2 PROJECT OBJECTIVES.................................................................................................6
1.3 CRITICAL SUCCESS FACTORS (CSF’S)....................................................................7
1.4 ORGANISATIONAL CHANGE.....................................................................................8
2 OPTIONS ANALYSIS............................................................................................................9
2.1 OPTIONS CONSIDERED...............................................................................................9
2.2 OPTIONS EVALUATION CRITERIA...........................................................................9
2.3 OPTIONS EVALUATION.............................................................................................10
2.4 RECOMMENDED OPTION..........................................................................................12
3 PROJECT DEFINITION.......................................................................................................13
3.1 SCOPE DESCRIPTION.................................................................................................13
3.2 CONSTRAINTS AND DEPENDENCIES.....................................................................13
3.3 SCOPE MANAGEMENT..............................................................................................14
3.4 PROJECT DELIVERABLES.........................................................................................14
3.5 PROJECT KPI’S.............................................................................................................15
4 PROJECT APPROACH........................................................................................................16
4.1 PROJECT MANAGEMENT STRATEGY....................................................................16
4.1.1 PROJECT STRUCTURE........................................................................................16
4.1.2 PROJECT GOVERNANCE FRAMEWORK.........................................................16
4.1.3 PROJECT REPORTING STRUCTURE.................................................................17
4.2 PROCUREMENT STRATEGY.....................................................................................18
4.3 COMMUNICATION AND STAKEHOLDER MANAGEMENT STRATEGY..........19
5 BUDGET, PROGRAM AND RISK.....................................................................................21
5.1 TIMING / PROJECT READINESS...............................................................................21
5.2 BUDGET/COST ANALYSIS AND FUNDING STRATEGY......................................21
5.3 RISK ANALYSIS AND MANAGEMENT STRATEGY.............................................22
5.4 PROJECT QUALITY MANAGEMENT STRATEGY.................................................22
5.5 PROJECT COMPLETION STRATEGY.......................................................................23
5.6 BENEFITS REALISATION PLAN...............................................................................23
6 REFERENCES......................................................................................................................24
APPENDIX A................................................................................................................................27
A.1 PROJECT SCHEDULE..................................................................................................27
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Development of an Information System for a Retail Organization Business Case
A.2 PROJECT COST PLAN.................................................................................................28
A.3 PROJECT RISK REGISTER.........................................................................................29
A.4 BENEFITS REALISATION PLAN...............................................................................30
A.5 FINANCIAL ANALYSIS on OPTIONS.......................................................................31
A.6 STAKEHOLDER ASSESSMENT MATRIX................................................................32
LIST OF TABLES
Table 2-1 | Project options...............................................................................................................7
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Development of an Information System for a Retail Organization Business Case
1 PROJECT NEED
1.1 PROJECT NEED
The project aims to describe how an information system may be relevant to a retail organization.
It is essential to implement an information system simply because of the importance of retail in
the whole supply chain. As research demonstrates, the retail part of the organization is essential
since it provides a benchmark from where all the goods and services are distributed to the
individual sellers and suppliers (Hugos, 2018). Therefore, it is a necessity to implement a system
that ensures the continuous flow of information from both the sellers and the customers. The
importance of the information system needs not to be underrated in the operation of businesses,
especially in retail shops that operate in several regions. The physical barriers, in this case,
geography, can be overcome by implementing the retail communication systems (Aversano,
Grasso, & Tortorell, 2011).
1.2 PROJECT OBJECTIVES
The main objective of an information system in a retail organization is to ensure the continuous
flow of information into and outside the organization (Christopher & Ryals, 2014). This, as such,
may mean that it is supposed to ensure that:
 The regular provision of information to the retail manager. This information should not
only be consistent but should also be relevant to the operations of the organization
(Dantas, Barros, & Werner, 2013).
 The purpose of ensuring that the manager can anticipate the organization's needs. The
timing ensures that there is an update of information.
 Ensuring that the company or the retail organization evolve as per the changes int the
needs of the consumers and, as such, ensure that the company has a competitive
advantage over the other companies (Fosso Wamba et al., 2015).
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Development of an Information System for a Retail Organization Business Case
 The storage and management of the relevant data regularly. This ensures that the
company is well managed in terms of all relevant company information.
An information system should align with the company’s goals and objectives (Wan & Clegg,
2010). It ensures that there is proper management of all the relevant data and steers the company
into the direction that it desires so that there is a competitive advantage in the process.
1.3 CRITICAL SUCCESS FACTORS (CSF’S)
 The system should be connected to all the projects and all the stores under the portfolio
of the company (Baesens et al., 2014). It prevents the manual distribution of information
from one of the stores to the rest, ensuring efficiency in the process.
 Product management should be interpreted in the retail systems information system. This
is because it ensures that the dissemination of information ensures that there is effective
management of all the company’s operation (Chongwatpol, 2015).
 Customer analysis is an essential factor in the implementation of the information system.
It ensures that the challenges of the customers can be addressed in real-time.
 It should ensure that the manager can flexibly price the goods over a specific financial
year. This is a significant advantage for some retail organizations since it provides an
array of options when it comes to specifying the price of a particular commodity.
 There should be an instant methodology of information communication and transfer
between the various department of the organizations, most notably the storage and the
distribution channels.
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Development of an Information System for a Retail Organization Business Case
1.4 ORGANISATIONAL CHANGE
Changes in the organization structure may pose a significant challenge to the implementation of
an information system (Rastogi & Trivedi, 2016).. In this regard, implementation of the system
needs to concisely project the changes int the external environment and the internal environment.
In this regard, the information system needs to change as per the changes in the retail industry
(Ponsen & Ruijter, 2002).
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