Effective Communication and Leadership

This assignment delves into the crucial aspects of effective communication and leadership within a business context. It examines various communication models, emphasizing the importance of clarity, active listening, and feedback. The assignment also analyzes different leadership styles, exploring their influence on employee motivation, goal achievement, and overall organizational performance. Additionally, it discusses the role of emotional intelligence in fostering strong interpersonal relationships and building a positive work environment.

THE DEVELOPING
MANAGER

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
1.1 Compare different management styles..................................................................................1
1.2 Discuss leadership characteristics ........................................................................................2
1.3 Evaluate communication processes.......................................................................................3
1.4 Analyse organisational culture and change ..........................................................................5
TASK 2............................................................................................................................................5
Covered in PPT ..........................................................................................................................5
TASK 3 ...........................................................................................................................................5
3.1 Lead and motivate a team to achieve an agreed goal or objective.......................................5
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements...........................................................................................7
TASK 4............................................................................................................................................8
4.1 Explain how own managerial and personal skills will support in career development.......8
4.2 Review career and personal development needs, currents performance and future needs of
to produce career development plan...........................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Manager role is crucial to achievement sustainable growth and market share in every
kinds of business organisations such as hospitality, travel, tourism, sport etc. they contribute in
successfully implementation of planning and strategy of company to meet their goals. The
present report is based on developing manager where it includes explanation and difference
between various leadership styles, characteristics of leader and communication process in
organisation. Furthermore a brief discussion about manager own skills and performance analysis
by analysing of strength, weakness, opportunity and threat for business manager in selected
corporation (Van Hoorn, Nourot, Scales and Alward, 2014). The report is content of team
motivation and its role in achievement of goals and objectives of enterprise along with impact on
manager decision making process. Furthermore the analysed appearance of own managerial
together with personal contribution in career development and review of need of peculiar growth
along with current performance and designed a plan for future development.
TASK 1
1.1 Compare different management styles
Developing management is kind of process in which the manger can learn how he or she
can enhance their skills to achieve their own goals and objective together with organisational
targets. It provides various techniques to improve their personal ability such as communication,
problem solving and decision-making along with leadership quality to influence the
subordinates.
Management style refers as the managing way of manager to achieve business short and
long term goals for sustainable growth. There are various administration approach that describe
as per under;
Autocratic management style: The concept of autocratic known as the monocratic
approach in which all the decision are made by single person like owner or managing director of
company (Turner, 2014). All the power and authorities are restrict to one man. Subordinates
involvement in extremely low in making arrangement of business. Autocratic old concept but
useful in sole trader. This managerial styles affect moral of employees because no participation
in taking decision for future operation.

Permissive management style: This concept also known as the democratic approach of
administration. In this staff member put their opinion to develop plan and policy. Workers
provide essential suggestions in decision-making process but ultimate arrangement set by top
management. Permissive managing style helps to increase moral of employees. It also help to
create positive work-culture within organisation.
In the present scenario of Hilton hotel which operating in hospitality industry using
autocratic management approach to achieve business goals and objective by providing better
treatment to stayers and tourists there (Santrock, 2015). Staff members do not participate in
decision their role is limited to deliver hospitality services such as the attaining guest, room and
cleaning facility, foods and beverages to customers. All the arrangement of hotel taken by top
management that affect moral of workers together with employees productivity and efficiency is
decrease which is harmful for hotel cause of low cooperation between higher and lower
administration. On the other hand Cook & Hurst Ltd. is a sport manufacturing company in
United Kingdom that produce athlete clothes and footwear. Adopted new managing approach in
it business functions which helps them create positive work-culture within organisation to
increase cooperation and coordination between top and bottom management. Permissive styles
help to take appropriate suggestion of workers to perform various activities such as production,
marketing, sales and distribution. Front-line employees opinion assist to top authority to develop
suitable strategies for promotion, customer relation etc. democratic approach aid in sustainable
growth by capture huge market share through understand customer expectation from
organisation (Phillips and Pittman, 2014).
1.2 Discuss leadership characteristics
Leadership roles is crucial to accomplish corporation goals and objective along with
sustainable business growth. It is a concept to influence to subordinates by personal and
professional characteristics of leader that are described as per under;
Honesty: It is key element of leadership to influence follower. This quality helps to
create better coordination between subordinates and him by developing positive relationship.
Ethics of leader play vital role to win trust of other member that assist to achieve goals and
objectives of company. In the present scenario in hospitality industry honest quality of manager
stimulate to create healthy competition among other employees. Organisation image directly

affect by leadership ethics if manager behaviour is lawful help to attract customer and skilled
personal toward enterprise (Ormrod, 2013).
Communication: It is most useful quality that affect productivity of followers. Effective
communication helps to increase moral and creativity of employees which assist to achieve goals
and objectives through perform their role with greater efficiency. Poor coordination create
adverse situations within business along with its market share will decrease respectively. So
conversation skills of leader is crucial to sustain growth.
Confidence: Manager must have this characteristics in his or her leadership to influence
subordinates to perform their role and duties in effective manner. Higher level of confidence of
leader directly impact in mind-set of other employees that assist to motivate them toward their
responsibilities within organisation (OR, 2014). Workers motivation is fruitful to corporation to
capture huge market-share.
Dedication for work: It affect followers attitude and influence them in both way. If the
leader show his or her dedication to achieve business target helps to inspire subordinates to put
more efforts to accomplish team and individual assigned project to meet company goals. On the
other hand captain display poor dedication so employees will take order and suggestion lightly
that affect productivity and efficiency along with conflict may take place at workplace.
Delegation skills: It is refer as the provide some power and authorities to assistant for
enhancing moral and creativity that play vital role in accomplishment of goal of company. It
leads healthy competition among staff member to their personal and professional growth.
Delegation of authority aids in reduce workload together with improve moral of responsible
person.
Positive attitude: This quality of leader helps to influence and enhance the motivation of
follower which assist to increase productivity, efficiency that is crucial to achieve sustainable
growth of business. If manager have positive attitude he or she can inspire employees in adverse
situations (O'Neill, Albin, Storey, Horner and Sprague, 2014). Environment of company closely
relate with thinking of commander.
1.3 Evaluate communication processes
Communication process: It can defines as process in which two person share their
opinions and message to create mutual understanding to achieve common goals. For every

business conversation play vital role in sustainable growth. Without it company face difficulties
in performing activities. The following factor contribute to understand communication process;
(Source: communication process
Newman and Newman, 2017)
Developing idea by the sender: This is primary stage in this manager of business of
Hilton Hotel generate idea of communication that included objective of it. It is known as the
initial stage in which conversation plan formulate by sender.
Encoding: The further stage known as encoding. In simple term it means transformation
of idea into understandable language (McPherson and Pincus, 2016).
Developing the message: The next stage is design message of communication, in the
present scenario manager of Hilton develop message to communicate with specific person. It can
formed in formal, informal, written and oral form.
Selecting the medium: After developed information the further phase is choose
appropriate channels of communication. Various form of conversation require different source of
medium.
Transmission of message: Selecting and encoding the message next stage is by using
selected sources of transmission sender send the message to intended person. In the present
scenario top management of Hilton hotel adopted email to provide necessary information to all
staff members (Leary, 2016).
Illustration 1: COMMUNICATION PROCESS

Receiving the message by receiver: In this steps receiver get the message from sender for
specific purpose.
Decoding: It is refer as the convert information into readable form or understand the
intended information and ideas of sender.
Feedback: The ultimate stage of communication process is provide feedback by receiver
to sender of specific message. It displays success and failure of information flow between two or
more person.
Hilton hotel is using all eight steps of communication and information is circulated
through email, notice and circulars to all employees. It is a great way because it supports in
transmitting authentic and valid information at the workplace. It impacts in a positive way
because by this way, people get updated in a professional manner and they apply the norms in
their practices. On the other hand, competitor of Hilton is Marriott which uses communication
process in different ways. It transfers information through oral communication and telephonic
calls. This positively impacts on workers because they feel valuable in the organization.
Hilton hotel can use oral communication at the workplace that would help cited firm in
building relationship with employees. This would reduce the chances of misunderstanding and
people will perform their duties effectively. Apart from this, it can also take support of written
communication. It can be used in such places where information is related to leave or new
practices. People can get to know through emails and can implement the same in their practices.
But when information is important like implementation of new technologies then Hilton hotel
needs to take support of oral communication so that manager of company can make people
aware with the requirement of updates.
1.4 Analyse organisational culture and change
Organisational culture refers as the belief, value and ethic share by different personal to
achieve goals and objectives of company. In the present scenario Hilton hotel adopted club
culture in their recruitment process of employee to contribute to achieve goals and objective of
the organisation. They appoint candidates on the basis of their knowledge, qualification with
specialization for specific job (Jones, Jones and Del Campo, 2013). For example hotel hire chef
those who have got diploma in food course. Corporation divide workers in club manner for their
same skills and objectives. Whenever change occur it impact on each club respectively. If
innovation in technical resource so it affects Hilton work culture in both way positive influence

is their productivity and efficiency will increase but it enhance the cost of business functions.
Fluctuation in leadership assist to create new theory to develop suitable environment within
organisation and sometime conflicts between top and lower management at company.
TASK 2
Covered in PPT
TASK 3
3.1 Lead and motivate a team to achieve an agreed goal or objective
Team is refers as the numbers of people or bunch of people who work together to achieve
common interest to fulfil goals and objectives of organisation. Motivated grouped employees can
easily achieve targets of business. In the present scenario of Jamie Oliver which is operating new
restaurant in Covent Garden, London, following objectives will be accomplished with greater
efficiency:
Increase in productivity: Motivated team helps to increase the productivity of
employees which assist to reach at commercial goals of the restaurant. The Jamie Oliver is
British restaurant that is located in Covent Garden, London. Higher efficiency of worker helps to
management to increase in food product range to satisfy the need of different types of customer.
Manager of develop positive brand image of restaurant by delivering better hospitality to various
kind of customers (Hunt and Weintraub, 2016).
Improve market-share and profit: A motivated team helps to business organisation to
captured huge growth and profit through deliver qualitative food and beverages to clients. With
higher moral business units of Jamie Oliver can easily win the trust of customer who having
breakfasts, lunch and dinner at restaurant. It assist to increase in sales of enterprise that helps to
meet with goals and objective. Less motivated team create conflict which put negative impact in
the mind-set of buyer.
Better work-culture: Positive attitude of group members aid in develop a healthy
environment for employees to perform their roles and responsibilities to contribute in accomplish
targets of organisation. In the present scenario of Jamie Oliver restaurant top management
provide positive condition of work there is no place for discriminations on the basis of religion,
age, gender and race (Griffin, 2013). Higher authorities provide equal opportunities to all staff
member for the own personal and professional growth by successfully complete assigned task.

Effective marketing activities: Positive and motivated team helps to perform
promotional activities to create awareness about organisational product and services to increase
its demand. The role of marketing is crucial to sustainable growth of each business company. In
the present scenario Jamie Oliver restaurant use effective team to gives information to mass
buyer for various food of organisation. Promotional operations assist to increase sales of eat-able
goods.
Optimum utilisation of resources: Effective team helps to increase efficiency of works.
Motivated people perform their role in better way by using resource to execute various activities
of business such as the production, customer service, etc. optimum utilisation of organisation
wealth helps to enhance productivity (Giger, 2016).
Cost reduction: Motivated team aid in reduce cost of production which helps to
restaurant to provide lower price foods without compromise in quality. Cheap worth assist to get
competitive advantages and sustainable growth of business;
The above objectives can successfully be achieved by motivated team.
There are several methods that can used by new restaurant for leading and motivating the
team members. Manager of company can divide people in two teams so that they can work as a
team. It will develop a strong communication among employees and understanding will be
developed. They will understand their responsibilities and will perform it in an effective manner.
By this way, there will not be any misunderstanding and confusion. Thus, cited firm will be able
to achieve its goal.
Apart from this, management of new restaurant can measure employee’s performance
and give them incentives on the basis of their performance. Monitory benefits always help in
motivating people at the workplace because they help to satisfy their economic needs. By this
way, they will be positive towards the brand and would stay in the organization for longer
duration. In this respect, new restaurant can give best performance award to the best performer.
In this manner, other employees will also put their best efforts so that in the next month, they can
also get the same reward. That helps in leading and motivating them significantly.
Training and development is another strategy that can help in leading and motivating
people. Training can build confidence of the person and would develop their skills. Through the
same, they will perform better and will get better promotional opportunities. It will encourage
them and they will be loyal towards the brand.

3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements
Managerial decision-making play vital role to meet with agreed goals and objectives of
restaurant. Effective arrangement helps organisation for sustainable growth of business. In the
present scenario Jamie Oliver achieve its target by develop the effective arrangement of various
activities such as hiring new personal in peak season by creating balance between demand and
supply. The following decision assist to Jamie Oliver to meet goals and objectives;
Recruitment decision: To fulfil the requirement of worker at restaurant manager can
identify vacancy and invite candidates to select best to perform specific role and responsibilities
to meet with target. In the present scenario Jamie Oliver business officer can take decision to
recruit new employees to maintain workload in holiday season in United Kingdom. Appointing
new employees helps to create balance in work by delegation of duties of restaurant to deliver
best hospitality service to customer who taking breakfasts, lunch and dinner over there (Eppinger
and Ulrich, 2015). It can create gap in communication which affect productivity of workers
along with profit and market-share so top management can provide essential training to new
employees to coordinate with existing personal.
Paying decision: It relates with remuneration to employees for their service within
organisation. In the present scenario Jamie Oliver paying different salary to each employees
according their role and responsibilities at restaurant. The decision pay sometime create negative
impact because it increase jealousy among workers because they are more sensitive for their
growth. Management can provide training to potential employees for higher responsibilities to
enhance their monetary package. For example hotel paying 5000£ to manager for its service and
1000£ to waiters for his roles. Paying decision sometimes lead conflict between top and bottom
level of management so effective communication can eliminate this barriers.
Marketing decision: The role promotion is crucial in sustainable growth of each and
every business organisation. In simple term marketing is managerial process in which producer
can identify the need or desire of customer and create that value to satisfy their demand.
Promotional decision include all the factor such as 7P's product, price, promotion, place, process,
people and physical evidence (Egan, 2013). In the present scenario of Jamie Oliver higher
authority decision for marketing activities directly affect the business growth and profit. Poor

planning or strategy create burden on restaurant so front-line personal opinions helps to increase
the effective of decision to meet organisational goals and objectives.
Decision of work allocation: The role of this arrangement play vital role in the success
of business. Effectively assign work helps to organisation to increase productivity and efficiency
which assist to meet with target of organisation. In the present scenario proper delegation of
duties aid to reduce the cost of hospitality operations which contribute to provide lower price
product to customer and win market competition against rivalries restaurants. Proper allocation
of works help to company to optimum utilisation of available resources that is importance to
increase efficiency of business (Cummings and Worley, 2014).
TASK 4
4.1 Explaining the way own managerial and personal skills will support in career development
The role of managerial and personal skills contribute in the successfully career
development of individual the following qualities help in;
Managerial skills in career development:
 Planning ability: It refers to predict the future events they may or may not affect the
business function of organisation. This ability of management helps to plan the growth
individual. Effectiveness of it helps to idea generation for various business activities such
as the marketing, production and selling. In the present scenario understand need and
requirement of resource to perform duties of hospitality industry where the importance of
plan is high. If an individual have this skills so company can develop plan for their
growth.
 Organising skills: In simple terms, it is defined as the arrangement of activities in
superior way to accomplish goals and objectives of business. In the present scenario this
skills helps to develop career planning of business personal (Billings and Halstead, 2015).
Personal skills in career development
 Interpersonal skills: It is importance to achievement business goals and objectives with
greater efficiency of work. It includes various quality of individual personal such as the
communication and problem that is crucial to enhance their own development to
achievement business goals and objectives.

 Leadership skills: It is most important skills to develop career plan. Leadership refers as
the internal ability of individual to influence to subordinate toward their roles and
responsibilities to achieve goals and objectives of organisation. Effectiveness of this
quality helps to enhance the productivity of other people (Aulton and Taylor, 2013).
4.2 Reviewing career and personal development needs, currents performance and future needs of
to produce career development plan
Career development plan should be based on the basis of individual need for example in
the present scenario in hospitality industry personal need such as the training and development to
enhance internal skills such as the communication, presentation quality is very crucial to behave
with various mind-set clients at hotel. Manager must have great command on language to
conversation with employees at workplace during assigning role and responsibilities to achieve
gaols and objectives of organisation. Presentation skills is very crucial for manager is important
for plan their career development. Effectiveness in this ability helps to influence subordinate
toward their own task which assist to increase productivity of organisation. Performance is link
with career development of individual to increase their satisfaction level. Higher efficiency of
employee’s helps top management to design a suitable plan by consider his present and future
need. In the present scenario manager need to increase his communication skills. That aid in
conversation with client which assist to plan his career (Arnold and Boggs, 2015).
There are various kinds of factors which are included in current performance in career
development, which are as follows:
 Achievement in specific time period
 Cooperation with team
 Participation in business activities.
 Future need in career development (Argenti, 2015)
 increase efficiency and productivity
 Increase in moral as well as communication.
 Change in role along with responsibilities. Leadership skills.
Personal development plan
Objectives Current performance Development plan Time duration required

and future needs
To improve
communication skills
Currently, my
communication skill is
average but as my
future goal is to be at
the managerial
position, for that, it is
essential for me to
improve
communication skills
so that I can
coordinate with the
team effectively.
I will join professional
seminars and will read
internet articles on
communication so that
my communication
skills can be
developed soon.
2 Months
To develop Leadership
skills
Currently, I cannot
lead big team but if I
would be at
managerial post then I
will have to lead big
size team. So, it is
required to develop
leadership skills in me.
I have to take
assistance of my
seniors and should
observe then how they
are leading team.
Apart from this, I will
have to join seminars
and take expert advice
on leadership skill.
3 Months
To enhance technical
skills
I am good in using
advanced tools and
techniques but I have
to enhance my skill so
that I can perform well
in the organization.
I can gather
knowledge about new
software. I have to go
Google search so that I
can be updated with
the latest tools and
techniques.
1 year and 5 months

CONCLUSION
It can be concluded here that the concept of developing managerial skills for successful
performance of the organization has been covered in brief in the report. Various management
styles implied by managers have impacted the overall communication within the organization.
Carrier development techniques of managers for enhancing their expertise and knowledge have
been explored in the report by reflecting various managerial styles and leadership styles. The
organizational culture prevailing within the organization affects the personality development of
each of the employees. List of strengths, weaknesses, threats and opportunities with context to
carrier development must be evaluated and analysed accordingly to align with overall
performance of the organization. The importance of participation of functional managers in
effectively controlling and evaluating the performance of each functional department is an
important area of management concentrating upon leading and motivating respective team for
achieving organizational goals and objectives (Arends, 2014).

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