Assessing Management Skills and Process of Change in Hotel Marriott

THE DEVELOPING
MANAGER

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Task 1...............................................................................................................................................1
P 1.1 Comparison of different management styles used in Hotel Marriott.................................1
P 1.2 Discussion about different leadership characteristics of the senior manager.....................2
P 1.3 Evaluation of different communication process used in Hotel Marriott............................3
P 1.4 Analysis of organisational culture and process of change..................................................3
Task 2...............................................................................................................................................4
2.1 Assessing management skill and process..............................................................................4
2.2 Analysis of SWOT.................................................................................................................4
2.3 Setting and prioritising objectives and targets to develop own potential..............................5
Task 3...............................................................................................................................................6
3.1 Lead and motivate a team to achieve an agreed goal or objective........................................6
3.2 Justify managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements...........................................................................................7
4.1 Explain how own managerial and personal skills will support career development.............8
4.2 Review career and personal development needs, current performance and future needs to
produce a development plan with career goals and objectives....................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Marriott hotel is one of the leading brand in travel and tourist industry of UK which is
famous for its extraordinary services and its culture. The assignment will present the current
organisational structure and culture at Marriott. As a perspective manager at Hotel Marriott, the
assignment will discuss about different management and leader styles used in Marriott,
evaluation of communication process inside the hotel and describe own strength, weaknesses,
opportunities and threats as well as assignment is also going to discuss about career development
plan and future agenda of my own.
Task 1
P 1.1 Comparison of different management styles used in Hotel Marriott
Every organisation practises different management styles or they have flexibility in their
styles according to different situations to manage effectively the organisational structure. There
are basic six management styles- Autocratic, Consultative, Persuasive, Democratic, Chaotic and
Laissez- faire (Hunt and Weintraub, 2016). Hotel Marriott use different management styles to
their current structure as following:
 Persuasive- This style has some similar characteristics with autocratic management
style. Generally, in Hotel Marriott Persuasive style is used by mangers. In this style
managers spend more time with their subordinates, but all decisions controlled by
manager only. Main aim to use this style in general day to day management is to make
employees understand the benefit of decisions made by management. Mangers have
more responsibility towards their work and he motivates the subordinates to potentially
perform.
 Autocratic- This style is very beneficial in specific situations, in this style management
sets their clear expectations and decisions for what staff have to do. In Marriott hotel
managers are responsible for many roles as well as negative feedback from consumer. So
it is important for manger to use autocratic style to the hotel for a disciplined and
etiquette work within the organisation. This style has some benefit and downside as well.
Employees of the hotel fully dependent on management. This style is used in some
serious situations (Turner, 2014).
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 Democratic- When different specialized skills of employees were needed to complete a
project, Marriott uses this style in the hotel. It involves communication from managers
and subordinates as well.
P 1.2 Discussion about different leadership characteristics of the senior manager
To meet the objective of organisation, a leader use to lead and motivate employees do
work effectively to meet the organisational need. Manger should adopt the leadership style to
train their employees effectively to enhance their skills. Following are some characteristics of
leader which could be defined as follow:
 A leader should be effective communicator who communicate with the staff as well as to
the guests very efficiently with confidence. Leader is required to be a good motivator
who is able to listen to the problems of their staff and motivate them with communication
style to be positive and work potentially. Leaders need to be able to communicate their
vision powerfully to the employees.
 A leader should be flexible who can adopt new situations and styles according to the
environment, also he should be of competency nature who can make competitive
advantage.
 Leader should be positive, energetic, as well as full of enthusiasm and able to create the
positive and energetic environment in the organisation (Dixon, 2017). He should have
respecting nature, who respects other employees as well as their priorities and decisions.
If he treats people with respect, people will also treat leader with equally respect. Also
the leader should be able of empathise with people, so that employees feel and know that
their leader understands their feelings and thoughts.
 Leader should be free from ego and have welcoming nature of negative feedbacks as well
and accept the feedbacks for making further improvements.
 Leader should have self confidence in his personality as well as in his decisions. The
leader should be quick responsive to the situation and be able to take effective and
immediate decision when situation arrives and should be confident with his decision.
 Leader should have clear vision and goal which can affect the organisation in positive
way when achieving by the employees and should have ability or courage of taking risk
within the organisation in conflict situation.
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