The Developing Manager

The Developing Manager

Table of Contents
INTRODUCTION...............................................................................................................1
TASK 1...............................................................................................................................1
1.1 Compare different management styles...............................................................1
1.2 Various Leadership characteristics.....................................................................3
1.3 Communication process within business............................................................4
1.4 Organisational culture and change in selected businesses................................5
TASK 2...............................................................................................................................5
2.1 Own management skills performance.................................................................5
2.2 SWOT analysis....................................................................................................7
2.3 Explain the set of priorities objectives and targets to develop own potential.....9
TASK 3.............................................................................................................................10
3.1 Motivate a team to achieve an agreed goal or objective..................................10
3.2 Justification of Managerial decisions made to support achievement of agreed goal
or objective..............................................................................................................11
TASK 4.............................................................................................................................12
4.1 how own managerial and personal skills will support career development......12
4.2 Review career and personal development needs, current performance needs and
future needs............................................................................................................14
CONCLUSION.................................................................................................................15
REFERENCES................................................................................................................17

INTRODUCTION
The report is based on the roles of developing manager, the person who help to
manage the business outcomes. Every organisation follows different management style
to enhance their performance and productivity. The organisation's that are been taken
into consideration is Hilton and Marriott, Dalata Hotel Group and Frankie and Benny's
restaurant. They all work in the hospitality sector. This report will focus on different
characteristics of leaders which help an organisation to achieve the task in a very
effective manner. Apart from this, it also describes communication process, which helps
in transmitting the information from one place to another. Furthermore, report also
explains different skills of manager and also analyses strengths and weaknesses of
cited company. This report is based on the hospitality and travel sector. Moreover, it will
explain the role of motivation in the success of business. This also focuses on the
different factors such as strengths, weakness, opportunities and threat of company.
Apart from this, it also explains the recommendations for improvements within the
organisation. Furthermore, it also describes the sets of priorities and objectives to
develop own potential. At the end, report explains the contribution of personal skills in
the support career development.
TASK 1
1.1 Compare different management styles
Every organisation follows different management style to achieve the target in
systematic manner. Manager has responsibilities to direct and control all the operations
and functions of corporation with effective planning (Arends, 2014). Every manager
follows different management style to enhance the productivity and benefits of
company. Various management styles such as autocratic, democratic etc. are used for
dealing with different situations at workplace. Hilton and Marriott Hotel follow different
management style which helps in accomplishing the target in a very effective manner.
Management is process of planning, organising, leading and controlling which help
enterprise in accomplishing the target. Different management styles are as following:
 Autocratic: In this type of management style, supervisor, leader or manager does
not involve their subordinates into the decision. Here, other employees do not
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have power to share their skills and ideas in the decision-making process.
Manager and leader has responsibilities to guide and direct subordinates
because in this style, workers totally depend upon their boss and do not have
power to take decision on their own.
 Democratic: In this style, leader and manager welcomes employees and their
ideas in decision making process (Barrow, 2014). In this style, The manager
listen and considers the employee's point of view. This is one of the best
management style to achieve success because this style builds a good
relationship with manager and employees.
 Participative: In this style, leader use feedback system to motivate the
employees. By using this style, workers feel valuable within the company.
Furthermore, employee feel attached and loyal towards the organisation.
Through this style, leaders decide what is best for employees and offer some
policies which are devised to benefit the workers and enterprise. In this style,
leader takes and involve ideas and skills of their subordinates and followers.
 Laissez Faire: In this style, employees are not dependent upon the manager.
Workers take decision without any discussion with manager and maintain work
on their own. Moreover, staff does not follow the instruction of leaders and
managers which in turn, cause hatred and lead to poor business image.
Comparison of Various management styles
Organisation Marriott Hotel Hilton Hotel
Managerial style Participative style Autocratic style
Description Manager of Marriott Hotel
follows the participative
style to manage and
coordinate the operations
and functions. Through this
style, employees of cited
As compared to Marriott
style, manager of Hilton
hotel possesses autocratic
style. Manager of chosen
company does not invite his
subordinates to share their
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company are able to share
their views and ideas as
well as workers feel
valuable and motivated in
business environment.
Therefore, chosen hotel is
able to accomplish their
target and goals in a very
effective manner.
ideas and knowledge.
Employees of cited hotel
are not feeling valuable and
are not able to provide their
extra efforts.
1.2 Various Leadership characteristics.
Leadership: Leader is a person who direct and motivate the employees to
accomplish the target. He mainly focuses on the guidance and motivation (Brinkerhoff,
2015). To achieve success, the leader should follow different leadership styles. Different
leadership characteristics are as following:
 Creative: Leader of Marriott Hotel is creative and innovative. This type of leader
helps cited company to accomplish the target in systematic manner. In complex
situations, the leader of cited hotel is able to solve the problem with innovative
characteristic and this helps the hotel to increase the reputation in the market.
 Effective communication: Leader of Marriott has effective communication skill
through which he is able to build a good relation with his subordinates. With
effective communication, the leader is able to motivate the employees as
motivation plays a huge role in the success of corporation. With this skill, leader
is able to solve the conflicts and complex situation at workplace.
 Flexibility: It is very important characteristic of leader. A leader should be able to
run the functions and operations smoothly and flexibly. Through this
characteristic, the leader of cited hotel is able to complete the task effectively.
 Positive attitude: This is another important characteristic of good leader.
Supervisor should keep positive attitude at workplace. Leader of Marriott hotel
has positive attitude in his behaviour and through this characteristic, he is able to
manage healthy environment at workplace and employees are able to share their
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views and ideas with leader. On the other hand, leader of Hilton Hotel possess
following characteristics:
 Clear Vision: Leader of Hilton hotel is able to find clear vision and object. He is
able to manage the outcomes at high level by operating different operations and
functions. This characteristic brings effectiveness in the cited company.
 Take responsibilities: Leader of Hilton Hotel is able to assign the target and task
to the employees according to their knowledge and skills. With this characteristic,
leader is able to maintain good relation with his subordinates and it also supports
in enhancing their performance.
 Confidence: It is one of the most important characteristic of leader with the help
of which he is able to manage complex situations at workplace.
 Fearless: Leader of Hilton hotel is risk taker and he does not afraid from any
situation as well as is able to maintain healthy environment at every situation.
1.3 Communication process within business
This is a process to communicate successfully in business. It includes different
tools for its process such as sender, receiver, encoder, channel etc. This is a process to
convey information from one place to another or from one person or group to another
person or group. This process includes different steps which are as following:
1. Developing the ideas by transmitter: This is the first stage in which sender
develops an idea and after development process, idea is composed into
message. This stage can also be considered as planning step in which operation
of communication is done within Marriott and Hilton. Both the business develops
the ideas and compose that into message.
2. Encoding: Developing a message is known as encoding. It is a process of
converting and translating ideas to perceive communication with several
members.
3. Developing message: This is the third stage of communication process. After the
second step, transmitter get message which can be transmitted to the receiver.
Message can be in form of written, oral, speech etc (Budhwar and Debrah,
2013).
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