Digital Literacy Guide

Digital Literacy Guide
Name of the Student:
Name of the University:
Author Note

In the modern world of advanced technology, the understanding the basic operations
of a computer is an essentiality, i.e. the ability of recognizing and using information of
multiple formats from a range of sources during a presentation via computers. This is the
concept of Digital Literacy. It goes beyond the simple ability to read to the ability to read
with meaning. According to a study, digital literacy is the attitude, awareness and ability of
individual’s appropriate use of digital tools and facilities for assessment, identification,
management, integration, evaluation, analysis and synthesis to digital resources, while
construction of new knowledge is informational1.
SkillageIT is one of the organizations who offer digital literacy services to their
respective customers. Currently, the company has been asked to deploy some one-to-one
training session to their customers, as they require further knowledge on basic digital literacy,
and accordingly are hiring employees (from SkillageIT). Moreover, online and offline
services are the required categories of training operations, to be initiated. Thus, the need of a
training program for such tasks are a necessity. Accordingly, the following paper aims to
provide a training/learning plan for one-on-one instructive training (online), determination of
required resources and e-learning guide for particular clients in accordance to their prior
knowledge, detailed assessment of new skill inheritance and practical applications of client
feedback and sign-off form.
1 Eshet & Yoram 2014, 93-106.

Learning plan for one-on-one training
The basic computer skills literacy course will provide each individual
with broadened understanding of current technologies, utilized at workplaces
and homes. The learner will gain computer literacy in this one-to-one and online
courses, while learning creation, access, saving and management of documents,
e-mails and spreadsheets, and also the use of internet, effectively. Here, the
demystification of the terminology and imparted skills for secure and productive
use of software and hardware, is also included. The following plan is designed
for individual (adults) with minimal or no previous experience with computers.
Aims
The program enable users to become familiarised to the computer usage and
Microsoft Windows, while basic operations of a computer is understood and hardware
components (mouse, keyboard, etc.) use are supported in the one-to-one sessions.
Outcomes
During or after the course finishes, users should be able to-
 Start and shut down a computer system.
 Navigation of the operating system and starting applications.
 Perform basic operations on spreadsheet and word processor.
 Manage print documents and print settings.
 Perform basic operations of file management.
 Understand the processes to email sending, receiving, saving and others.
 Internet navigation via web browsers.

Content
Windows
 Turn on and log-in the computer.
 The windows screen.
 Maximization, minimization, resizing, moving and terminating windows.
 Running programs from Start Menu option.
 Log-off and shut down the computer.
Hardware and Software
 Computer’s components, including input and output devices.
 Operating systems, programs and application’s role.
 Communication device’s function, like of smartphones and tablets.
Operation with programs
 Initiating multiple programs.
 Creation of desktop icons and shortcuts.
 Program’s management from the taskbar.
 Closing programs.
Productive suite and Word processing
 New document creation in Microsoft word (2016).
 Typing numbers, text and dates into the new document.
 Checking spelling (Spell-check).
 Easy formatting options.
 Saving and printing the document.