Role of Digital Marketing and Social Media Marketing - Theory and Examples
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Learn about the concept of marketing, communication mix, marketing mix, social media, importance to contemporary business, social media contents, campaigns, and more. Get examples of social media contents and its justification, screenshots of campaigns and models and standards of digital marketing.
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BMP3006 Practical Digital Marketing Assessment 1 The role of digital marketing and social media marketing – theory and examples Submitted by: Name: ID: 1
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Table of Contents INTRODUCTION..........................................................................................................................3 PART 1........................................................................................................................................3 Concept of marketing............................................................................................................3 What is marketing mix and where communication mix fits.................................................4 Concept of digital marketing.................................................................................................5 Social media marketing.........................................................................................................5 Importance of social media marketing and digital marketing to contemporary businesses ...............................................................................................................................................6 PART 2........................................................................................................................................6 Examples of social media contents and its justification........................................................6 Screenshots of campaigns and models and standards of digital marketing.........................7 Why social media content is effective ?................................................................................9 CONCLUSION............................................................................................................................10 REFERENCES.............................................................................................................................11 2
INTRODUCTION Digital marketing is described as the procedure of making all the individuals aware of the company and its goods and services among large number of customers. The report discusses about the concept of marketing, communication mix, marketing mix, social media, importance to contemporary business, social media contents, campaigns. PART 1 Concept of marketing Marketing is described as one of the essential procedure which is undertaken by the business organisation to sell and promote all types of products and services. It includes different tools and methods so that consumer gets aware of the respective brand and also their goods and services (Ali,2022). The main objective of marketing process is to increase the sales and enhance profits that lead to improvement in the complete performance of a company. It can be done by attracting large number of consumers to purchase their products. It includes complete detail of creating and providing necessary products and services at the right place and right period of time in order to enlarge the customer satisfaction. For any business organisation, marketing is considered as one of the most essential and effective part because it leads the company towards growth and achieve success. From the point of view of Philip Kotler, the concept of marketing is defined as an art or a science of creating, exploring and providing good value to build up the customer satisfaction and fulfil all needs and wants of consumers at a profit. What is marketing mix and where communication mix fits. Marketing mix is defined as the procedure of using diverse techniques and series of action in context with making consumers aware of all kinds of products and services and at the same point of time its brand too. It is involved with 4 Ps which are product, place, price and promotion. It is further explained as below: - Product: -It is the first element of marketing mix and is considered as of the most important thing for any kind of business organisation. It is essential that product fulfils all customers demand and at the same point of time, it should such that it creates a new demand and consumers start believing that that need it. Price: -It is described as the value which is offered in terms of exchange of all the products and services that are offered to consumers (Arrigo,Liberati and Mariani, 2021). It is the cost of a good that is provided to all the audiences. There are different 3
situations in which prices get changed. Like, at one path marketers can put up high level prices in order to implement a luxury brand while on the other hand, they may decrease the cost so that customers can try their goods. Place: -It is defined as the location where all goods and services would be provided by the organisation for all their respective audiences. It is significant that companies proper decisions regarding place so that consumers can easily access their company and purchase the product. Promotion: -In order to become successful, it is significant for the company to do effective promotion so that large number of customers can get attracted. It includes different techniques like advertising, social media marketing and many more (Balça and Casais,2021). On the basis of this element, itcarries two respective goals and these are to expand the productivity and make customers aware of all their products and services. People: -In the process of doing marketing, people are not just those who are advertising it or selling them but it is also engaged with all the customer service teams, staff members and so on. Process: -It means delivery of the product and service to all audiences. It involves to assess the elements like payment systems, customer relationships, the process of distribution and so on. Physical evidence: -It is involved with two aspects and these are the evidence that a specific service and purchase that took place and the confirmation that brand actually exists. Communication mix: - Communication mix is defined as a technique which is used by marketing manager to interact about the brand and also their goods and services (Yuliana,Marginingsih and Alamsyah,2021). It is engaged with the element of promotion of marketing mix in context with all the objectives. It can be done through various aspects like direct marketing, advertising, events and so on. How communication mix fits to the marketing mix: - 4
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The promotion element of marketing mix is completely linked to communication mix. As while interacting with all the audiences, the technique of promotion is used in context with doing advertising, public relations and so on. In relation with doing advertising, companies use the form of television, social media and so on. In today's world, everyone is active on social media so it becomes beneficial for company to increase their customer base. Concept of digital marketing Digital marketing is considered as the growing form of marketing medium in which the business organisations do the promotion of all their goods and services with the usage of Internet and also other digital communication channels(Dhaya and Kanthavel, 2021). There are different methods through which promotion is done like email, social media, web advertising and so on. While taking the example of Morrisons, they also do digital marketing through Scan and Go app and initiated the loyalty application of 'More' cards holders. Social media marketing Social media marketing is defined as the usage of social networks as well as social media in order to maker a company's goods and services. There are several types of social media platforms like Facebook, Twitter, Instagram and so on. It is an effective technique to make a connection with large number of customers. By taking the example of Unilever, they also use the method of social media. The company use e-mails and Facebook voucher to attract the consumers. In context with the brand Dove, they also implemented social media sites by creating a Facebook page. Importance of social media marketing and digital marketing to contemporary businesses Bothdigitalmarketingaswellassocialmediamarketingisimportantto contemporary business. It helps in enhancing brand awareness as well as attracting the targeted consumers in an efficient way. In relation with social media, they allows business for immediate consumer feedback as well as interaction with them(Yang and et.al, 2021). IN context with digital marketing, companies can reach to large number of audiences which is both measurable and cost-effective too. The business organisations get an advantage to enhance both their leads as well as sales. 5
PART 2 Examples of social media contents and its justification Social media content are defined as the interactive content which is implemented by all users and companies to be initiated on different social media platforms like Snap chat, Twitter and many more. It plays an important role in building up the customer satisfaction and attracting consumers(Bonilla Quijada and et.al, 2021). These platforms are mainly used for the content because it is considered as the growing usage across all the consumers. The two examples which are being taken is CANVA and Hub spot. It is being explained below: - CANVA- Repurposing Zoom Footage: -The most famous and trending content of present year was produced by CANVA. It has repurposed a recorded video in order to implement more entertaining series for all the Instagram users. The most inventive part of this content was that effective use of zoom footage was done. Though CANVA is not a video editing software but still this video looks like it has been mad there. It looks very attractive and eye catching animation. Hub spot- Eye catching animation: -It provides very creative content and animation. They are very much aware of the concept that even a small movement is enough to gather the attention of all the consumers. The content which they provide is very attractive and attract large number of users. 6
The theme and content which is used by them is attractive as well as simple. Though this they increase their customer base. The reason behind this is that when consumers are attractive on social media then it becomes important to create a creative content as well as videos. It has been justified that CANVA works because they use all their images just as drag and drop. It takes only few minutes for users to assess their content and videos(Mogaji and et.al, 2021). It also allows the company to share all their designs before making any kind of payment. IN context with Hub spot, it allows all the marketers to manage all their tasks and activities at single place only. Screenshots of campaigns and models and standards of digital marketing Digiorno started a new campaign of providing free pizza to all the customers who had tweeted #DeliveryDigiorno. 7
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Models and standards for digital marketing: - Digital marketing is considered as a necessary part of whole marketing procedure that helps in creating the awareness across all the customers about goods and services by using different social media platforms in an effective way that leads towards enhancement of performance as well as increment in the profitability of a company. IT is further being explained below: -Forrester's 5Ls:- It is one of the most famous and commonly used model in the aspect of digital marketing. It helps in evaluating the level of interaction and enables all business organizations to create an influence on target customers and analyzing it that they has over the brand. It also helps in developing the overall performance and leads to more profits. RACE planning: -In terms of this model, it helps a company to plan and manage all their activities in a better way(GALDA,2021). It helps to plan, measure and then report all the activities. It basically stands for reach, act, convert and engage. It is being discussed below: - Reach: -It includes to create awareness about goods and services across the potential customers on different platforms in order to enhance the traffic. Act: -It involves connecting with customers, businesses who use the social media platforms in terms of interacting with the customers. Convert: - It relates to influencing the users to take action and purchase the products. It involves customers to take a step towards purchasing the product. 8
Engage: - It implements a long term relationship with all the consumers in order to enhance customer loyalty. Why social media content is effective ? Social media content is effective because of many reasons as it creates awareness about all products and services by providing a complete unique content.Loyalty: -Social media content is effective because it directly makes contribution in building up both loyalty as well as brand recognition. It allows all individuals to connect with their favourite products as well as businesses. Through real perspectives, loyalty gets increased.Convenience: -The content of social media is effective because it is very much convenient in nature. It helps a person to quickly turnaround just by hitting the front page of all respective sites. Besides this, businesses can easily assess the feedback from customers and on the basis of that make improvements.Reduced cost: -In comparison with traditional advertising, social media involves less cost. It is affordable for every business organisation and leads to more targeted customers.Consumer in control: -The content of social media is effective as it creates more value to all the stakeholders and leads to fast communication. As all the users are control because they are satisfied enough and enable to share all their experiences which help the brands to promote and target new consumers.Satisfaction: -It is effective in terms of meeting all the needs and wants of individuals(Earley, 2021). Audiences always want that they get satisfied with what theyarereceivingandeffectiveconnectionisbeingmaintained.Throughthe companies content, brands create more opportunities in identifying all their loyal consumers and enable customer satisfaction with the help of additional incentives. Increasesbrandrecognition:-Socialmediaenhancesthechancesofbrand recognition. It is considered as an efficient platform to engage all the consumers and reach out to large target audiences. 9
CONCLUSION From the above report it has been concluded that digital marketing is one the most growing platform to increase the customer base and make them aware of all the goods and services. By looking at the first part of report, it was being evaluated that both social media as well as digital media is important to contemporary businesses. In relation with second part, the content of social media is very much effective in order to attract all the consumers. 10
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REFERENCES Books and Journals Ali, A., 2022. Technology for Sustainable Tourism. InEncyclopedia of Tourism Management and Marketing(pp. 1-3). Edward Elgar Publishing. Arrigo, E., Liberati, C. and Mariani, P., 2021. Social Media Data and Users' Preferences: A Statistical Analysis to Support Marketing Communication.Big Data Research,24, p.100189. Balça, J. and Casais, B., 2021. Return on Investment of Display Advertising: Google Ads vs. Facebook Ads. InHandbook of Research on New Media Applications in Public Relations and Advertising(pp. 1-13). IGI Global. Bonilla Quijada, M.D.R., and et.al,2021. Engaging students through social media. Findings for the top five universities in the world.Journal of Marketing for Higher Education, pp.1-18. Dhaya, R. and Kanthavel, R., 2021. Investigation on Industry Applications of Blockchain Technology. InBlockchain Technology and Applications for Digital Marketing(pp. 143-158). IGI Global. Earley, S., 2021. Using the customer journey to optimise the marketing technology stack. Applied Marketing Analytics,6(3), pp.190-210. GALDA, M., 2021.Negativní dopady sociální sítě Instagram na její uživatele(Doctoral dissertation, Univerzita Tomáše Bati ve Zlíně, Fakulta multimediálních komunikací). Mogaji, E., and et.al,2021. Marketing bank services to financially vulnerable customers: evidence from an emerging economy.International Journal of Bank Marketing. Yang, H., and et.al, 2021. How to enhance hotel guests’ acceptance and experience of smart hotel technology: An examination of visiting intentions.International Journal of Hospitality Management,97, p.103000. Yuliana,M.E.,Marginingsih,M.andAlamsyah,S.I.K.A.,2021.Communication Development in Marketplace Business.International Journal of Progressive Sciences and Technologies,27(1), pp.60-66. 11