Diploma of Business Administration Assignment

Running head: DIPLOMA OF BUSINESS
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Your Student Id
Your Trainer’s name
Title of your Assessment
Assessment Due Date
Actual Submission Date

1DIPLOMA OF BUSINESS
1. Determining project scope and objectives
1.1 Scope
This particular project is focused on building customer good will of the company named
Max Lionel Realty. Besides this the company is also focuses on satisfy its legal, political as well
as ethical obligations. The standard code of conduct, antidiscrimination legislations, safety and
healthy work environment and at the same time high standards in the professional conducts are
also part of this project scope. In addition to this the company is also wish to inform their clients
about the maintenance and light repair. Health care industry is one of the most interdisciplinary,
highly regulated and service based industry which is facing continuous technical changes. Due to
this frequent changes the delivery system, record keeping system, treatment protocols are also
keep on changing that is required to be managed though the help of this particular project.
1.1.1 In scope
 Appointing team for the successfully developing the project
 Appointing office for the development of the project
 Allocate tasks and responsibilities
 Search for the software developers
 Identifying needs for project training
 Searching for expert software developer
 Identifying required training
 Preparation of a training plan for the team members
 Review and monitoring of the project

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1.1.2 Out scope
 Legislations are not part of this project
 The training needed for the clients and staffs are out of scope
1.2 Objectives
 To investigate the current state of Max Lionel Realty and its consumers
relationship management system
 To develop customer focused service and to create good relationship with the
consumers
 To explore certain criteria those will help to inform the clients about their services
2. Project deliverables
In the healthcare industry Max Lionel Realty maintains a high reputation in terms and
quality products and services. The customer focused service of the company offers 24X7
services to their consumers and the hard work dedication of their employees helps the company
to keep engaged with the investment activities. The successful implementation of this particular
project will deliver the followings:
 High level engagement of the consumers and clients to the company
 Create good will as well as integrated reputation
 Place Max Lionel Realty as a high performing and profitable organization
In order to achieve the project goal the below mentioned criteria are required to be
followed as well:
 Project initiation

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 Office set up
 Buy hardware equipment and required software
 Wiring for electricity and installation of phone connection
 Contact to the real estate agents and installing proper record keeping system
2.1 Project constraints
From the delivery criteria and components of the project it can be said that the project can
be completed within 12 months and the estimated budget for the project is $15,000. In order to
make the operation general manager aware of the project situation the project status report will
be delivered on an allotted timeframe of 25%, 50% and 75%.
3. Defining project stakeholders
For this project total 6 to 8 numbers of stakeholders will be required project manager,
finance manager, system developer, project sponsors, technical experts and four virtual project
team members.
3.1 Communication management plan
Purpose of
communication
Frequency Communication
between
Type
About the project
status report
Monthly Project manager and
project team members
Formal
About legal
obligations and REIV
obligations
Monthly Virtual members,
project sponsors and
project manager
Formal

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About the budget
details
Monthly Project sponsors,
finance manager and
project manager
Formal
Discussion about the
ethical requirements
and client practices
Weekly Among all the project
team members
Formal
About the competence
in selling and real
estate management
Weekly Among the project
team members
Mandatory
3.2 Stakeholders management plan
Stakeholder management is referred to as an important part of project management. In
order to increase the brand value of Max Lionel Realty in terms of consumer’s success and high
commercial benefit it is necessary for the project manager to consider all necessary stakeholders.
It is expected that, with the help of stakeholder management the issues regarding the consumer
operation will be minimized rather resolved completely. With the help of an accurate stakeholder
management plan the company will be able to gain effective revenue and measurable
competitive advantages simultaneously.
In order to develop the stakeholder management plan for the Max Lionel Realty a matrix
is required to be developed by the company executive. For this particular project it is necessary
to allot accurate roles for different activities. A RACI matrix is developed and demonstrated
below where:

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Responsible: Responsible (R) are those person who does all this work in order to achieve the
tasks. Responsible person have responsibility to get the work done accurately and decision make.
According to the rules this is a person who may either be a business analyst, application
developer or a technical expert.
Accountable: The person who is completely accountable for the correct as well as completion of
the project thoroughly. It may either be a person or the project executive or sponsor.
Consulted: Consulted are the person who gives proper information for the project or a two way
communication plan. For this particular project for a single activity more than one person can be
consulted.
Informed: For each activity there is some person who is required to be informed about the
current status of the project. These people are affected through the task outcomes and also needs
to be up to dated. If the roles and responsibilities are not clearly defined then the entire project
will be messed up.
Name of the
activities
Project
manager
Finance
manager
Contracto
r
Project
sponsors
Virtual
members
Technical
expert
Project
specification
understanding
R I A C I R
Requ
irements
gathering and
I R C A I A

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analysis
Budg
et preparation
R A A C I A
Risk
management
planning
R L A C L R
Com
munication
management
plan
R C I A I C
Proje
ct team
development
I C R A I A
Cons
idering
promotional
activities
(posters,
advertisements)
R A I C R A
Cust
omer
relationship
management
R A I C R A

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plan
Bran
d awareness
creation
R A C R I I
Spec
ify hardware
requirements
I A R A I C
Spec
ify software
requirements
R I C I C A
Prom
oting high
standards
R C A I R C
Profe
ssional conduct
R C I R A I
Stan
dard code of
conduct
development
R C I R C I
Strat
egy
implementation
R C I A R C
Reso R C I R I C