Improving People Management Skills

The assignment discusses Ed's challenging situation where he needs to manage employees' expectations regarding holiday work. The author reflects on their own strengths and weaknesses in people skills, anger management, and team handling, acknowledging that improvement is needed in these areas to become a better manager. The conclusion is that all aspects of management require effort and dedication to succeed.

Discussion 5:3
The current situation for Ed is very tricky. The reason is that Ed must not have clearly stated
to the employees that the situation during the Holidays is going to be good and that is the
likely reasons why the employees are looking for not working on the holidays. I could have
handled this from the beginning by making it clear to the employees that they are working in
the retail sector and there are no ways they are going to be on off on the holidays as those are
main season for earnings for the company. Moreover, Ed could have placed some incentives
for the holidays. This will motivate employees.
Modules Four and Five
People skills
The basic skills in management and leadership involve people skills, anger management,
team handling, leadership skills and management skills.
The obtained score of 55 received on the people skill quiz shows that “I am able to recognize
that working well with others in the workplace is important, and am trying to work
collaboratively while still making sure my needs are met. There is room for improvement,
however, as old habits may creep in during times of stress and pressure”. I was not surprised
on the basis of score I received on people skill as I always knew that am improvement is
always needed in me to improvise my people management skills. I came to the conclusion
about myself that in order to be in a position to succeed at my work place I need to be pro-
active and determine that in what area an improvement is required to make.
Anger management
The obtained score of 68 received on the anger management skill quiz shows that “I have a
very good understanding of what makes me angry, and I know what to do when I start to feel
signs of trouble”. I was not surprised on the score which I received on anger management
because I rely on undertaking any work with calmness and practice it strongly. I have shared
with scores results with my family and they are happy that I am working on improving my
anger management. The scores are not perfect and thus I came to the conclusion that I need to
be more focused on taking an appropriate decision to deal with the situation in a positive way
instead of suppressing anger that would result in a feeling of depression in me.
After assessing my results, I came to the conclusion that to be in a respectful position to
become a good manager or manager one has to work on every management aspects since we
all are imperfect and nothing comes handy especially when the task is managing people.