The Role of Training in Business Performance: A Case Study of Tesco

This research focuses on the role of training in improving business performance, with a case study of Tesco. It explores the concept of training, its importance, and strategies for improving training and business performance. The study also evaluates the effectiveness of Tesco's current training program.

The Role of Training in Business
Performance
A Case Study of Tesco

Abstract
Current research is based on the role of training in improving business
performance. It is one of the famous topics that provide vast and detailed information
to investigator to develop a successful investigation. In this regard, training is
referring to the effective process that provide to staff members with the aim of
enhancing their abilities to do their set job activities. It also beneficial in motivating as
well as encouraging workers so that they can easily perform their task and give best
efforts for accomplishing their set targets. This is the reason that, this study is
undertaken as it helps in gathering detailed information about the role of training and
its impact over the improving performance of business organization. In this regard,
researcher set a specified aim that includes various variables that help in
undertaking this research in a successful manner. Along with this, research
objectives and questions are also developing to address the specified issue or
problem along with effective solution. Apart from this, various methods like primary
and secondary is used to collect relevant information about the research topic. With
the assistance of this, positive outcomes can be easily attaining and at the same
time also draw a valid conclusion at the end of the research.

Table of Contents
Abstract..............................................................................................................................
INTRODUCTION...............................................................................................................
LITERATURE REVIEW.....................................................................................................
JUSTIFICATION AND CONTEXTUALISATION..............................................................
METHODOLOGY.............................................................................................................
Chapter 4: Research Findings.........................................................................................
Chapter 4: Research Findings.........................................................................................
Chapter 5: Discussion......................................................................................................
Chapter 6: Conclusions, recommendations, limitations and suggestions to inform
future research.................................................................................................................
Reflection.........................................................................................................................
CONCLUSION.................................................................................................................
REFERENCES................................................................................................................

Title: “To understand the role of training for improving business performance.”
INTRODUCTION
In a changing and fast paced corporate world, training play a crucial role in
developing employees’ skills and abilities at workplace. As it allows workers to
acquire new skills, knowledge, sharpen existing ones that motivates them to perform
better and at the same time also increase their productivity level. In competitive
world, every business organization investigating in employee training that may
support in improving workers retention rates, better customers satisfaction and at the
same time also develop creative ideas for products. One of the main advantages of
implementing effective training is to saves labour by reducing unnecessary time that
spend on the problem solving and at the same time also saves money of the
company. By this, firm can easily sustain for longer period of time by producing a
better workforce. As overall success of company is highly based on the employees
and their performance as well. This is the reason that, company needs to provide
better training programs to their staff members so that they feel motivated and also
increase their skills to do their best job.
The research is done on the role of training in the business performance. The
research proposal includes the aims and objectives of research and methods which
are used while research. The research is done on the company named Tesco which
want to know about role of training in improving business performance. Tesco is the
public company which is originated in UK. It provided services like selling groceries
in super market stores. The company was founded in 1919 and it was founded by
Jack Cohen. At present they provide services in 6800 shops and provide products at
low cost. Tesco is also providing services through online mobile applications and
deliver products at home. The company is improving business and is expanding
across other countries near the UK. The research is concentrating on identifying the
role of training for improving business performance. It is focusing on factors which
are affecting business performance and training. The study is concentrating on
strategies which would improve business performance. The research includes the
method and data collection techniques which were used by researcher while
completing research. Primary data and secondary data are the data which were
collected while performing the research.
Aims and objectives

Aims: To understand the role of training for improving business performance.”
Objectives:
 To understand the concept of training for business performance.
 To understand the importance of training for improving the business
performance.
 To identify the strategies for providing training for business performance.
 To recommend the ways to improve training for business performance.
 To identify the effectiveness of current training program within Tesco.
Research questions
 What is the concept of training and business performance?
 What is the importance of training and business performance?
 What are the approaches for improving training and business performance?
 What are the ways in which company can increase business performance
with the help of training?
 What is the effectiveness of current training program within Tesco?
LITERATURE REVIEW
It is one of the important sections of whole investigation as it is based on the
secondary source that provide theoretical framework to investigator towards the
specified area of study. In this investigator also includes various view point of
different authors to take right judgement at the end of the investigation. Mainly, it
includes various sources such as journals, articles, books, newspaper and many
more which can be beneficial for investigator to gather depth analysis towards the
specific research topic. As it includes various themes that includes theoretical
analysis along with different authors views points. This will directly contribute in
drawing a valid a reliable conclusion with the aim of making whole investigation
authentic and reliable in nature.
Theme 1: Concept of training and business performance
As identified by Frese, Hass and Friedrich (2016) Tesco is focusing on
training and business performance of the company. Training includes the process in
which employee are trained effectively to complete task. The process in which
candidates are taught about basic skills will help them to do work in an effective
manner. Author states that the training is the act of increasing knowledge and skills.
Training is considered job oriented and improved performance. It is the bridge
between task and what is demanded from employees. The employee has to

complete the task with the skills and without help of others. Hence company
employees need to complete work in effective manner. In the case of technological
post employee need to provide training for using soft wares.
As per the perception of Perlines and Araque (2015) training is affecting
business performance and business performance is dependant on employees
training. Business performance is a record of business in which way business is
expanding. Track records of employee are kept in the company, thus track records of
business and projects are kept and calculated by the company. It is calculated
through key performance indicators and balance score card. Employee performance
is affecting the company performance as well. Thus the company needs to perform
in an efficient way that company performance is improved. Due to training
employees would improve performance, and they would work in a better way.
Therefore business performance would improve the image of company in front of the
other companies in market. Through the process of training the complete track
record of employees would be kept and employees would be motivated to work in an
effective manner.
Theme 2: Importance of training and business performance
According to Mensmann, and et.al., (2018), training is important for the
company and for development of employee which are working in the company.
Training is affecting business performance and is affected and influenced by training.
Training is improving the employee performance and also employee morale is
increased by training. Through training, employee can understand responsibility and
duties which will build confidence of the employee that are working in the company.
The weaknesses of employees are addressed and the skills of employees are
improved. The training development program is building confidence of the employee
and they would help each other in performing the task.
The author stated that training is increasing innovating and the new strategies
and the products are introduced. The employee are earning and doing the
experiments which will result in innovative techniques which will be useful for the
company. New ideas are generated among the mind of the employee which are
accomplished and shared among the team members. According to Ferraz and
Gallardo-Vazquez (2016), these would affect the company and Tesco would
increase productivity and standards of the products as well. The company would get

the quality performance by satisfying the needs of employees. The customers would
be satisfied with the company and customers would invest in the company and
would buy products of the company. Due to the training, employees would work in an
effective way and company would improve performance. Training would build morale
of employees, and they would be motivated to work in an efficient way. Therefore the
company must come up with new and innovative ideas which would attract the
employees of the company, and they would perform better.
Theme 3: Approaches for improving the training and the business performance
According to Noe, Hollenbeck, Gerhart and Wright (2017) there are various
strategies which would improve training of employees. Training could be made
flexible and accessible, employees of the company are working all the time and there
is difficulty for employees which are working in organization. Therefore the training
programs must be flexible for those employees which are not able to participate in
training programs. Training programs must include effective learning tools to provide
training to employee which are working in the company. The managers are not
participating in the training programs which would not let the managers learn new
things.
According to Jain and Sharma (2019), managers are provided with remuneration and
rewards for training employees. So the managers would use the latest techniques for
motivating employees of the company. The company must use tools for employees
which are from remote areas, and they do not know how to use technology.
Therefore these types of employee must be provided with effective tools, flexible
training and mentorship as well. These would result in the change in employee
performance and employee would benefit company as well. Match different learning
options and the preferences of learning would be helpful for employees and they
would work in the company and also would improve their performance by way of the
training. By different learning and development programs, employees would be
motivated and rewards system would also attract and motivate them to work
effectively. Hence, employees would be working in the company and will also have
an effect on employees performance, therefore they would work better in a more
efficient way.
Theme 4: Ways in which the company would increase the business performance

According to Kopnina and Blewitt (2018) Tesco is saving time and cost by training
employees. Training is organized by company for employees. The company is
investing large amounts in the process of training but once employees are trained
they would give huge profits for the company which would come up with the amount
which was invested by the company in training. It is constantly changing
performance of employees and due to the company performance changes. The
company must hire the best employee to provide training. Therefore employee would
learn new things. Programming languages must be taught in an effective manner.
According to author Wellin (2016) Tesco needs to improve the performance of
the company by the process of training. Company employees are trained because
the employee performance is affecting company performance. In companies there
are many temporary workers which have joined the company for entertainment and
not for building careers. Therefore those employees are also trained according to the
law. The company would hire employee with skills and abilities. These would build
the image of the company in front of public awareness. As Tesco is a public
company. The company needs to keep the image safe and clean in front of the
public. These factors are affecting company performance however employees are
the pillars for improving the company performance. The company would increase the
business performance and employees would be affected by this change in the
organization. Therefore employer need to provide the training for dealing with these
problems and the employees would need the proper time and proper training for
managing the issues which would be raised while working in company. So these
would affect company performance it would have positive effect on employee and
the company.
Theme 5: Effectiveness of current training program within Tesco.
According to Caldera, Desha and Dawes, (2017) training is one of the
important activities for every business organization to increase skills and abilities of
staff members so that they can easily perform their specified roles and
responsibilities. With the help of this, company can easily improve their productivity
level and at the same time also reduce their employee turnover as well. As Tesco is
famous business organization that operate their business at global level with the aim
of generating larger profitability level. The main focus of this company is to make its
staff members more productive because its overall success is highly based on its
employees. This is the reason that company provide proper training and

development activities to its workforce so that they give their best efforts for attaining
their set targets in stipulated time frame. In this context, training program help
workers to effectively carry out their job activities that is highly based on their current
skills, knowledge and at the same time also understanding about all the aspects and
resources. It may provide guidance to workers in determining the gap between their
skills and knowledge at working area and towards the specified job roles. This is the
reason that training is an effective tool for company and its workers to make them
more efficient and motivated as well.
For attaining success, currently Tesco implement structured training program to
motivate and encourage their staff members as they can easily attain their set goals
in an effective manner. Mainly structured training is referring to the effective
techniques and methodologies which employees successfully to appropriately
develop professional skills and also enhance the proficiency of employees at working
area to do their better job. Along with this, it is also beneficial for company in
accomplishing their all the set target by keeping workers more productive and
efficient towards the predetermined goals and objectives. The main focus of this type
of training is to achieve all the business targets and objectives in terms to enhance
overall growth and profitability level at market place. It includes frequent feedbacks
of employee’s performance that help workers in explicit specific task activities. As
structured training program is beneficial when employee must define or put into
realistic scenario along with all the necessary condition that is employed or support
to planned aspects of entire task performance. Furthermore, the main benefit of
implementing structured training is to make employees able to serve quality services
to its targets customers in order to attain their higher satisfaction. As it is an effective
method that contributes in increasing overall performance of company in which
management train their staff members to effectively perform all the relevant activities
in a systematic and professional manner. With the use of this training program,
efficiency of employees has increased at a great level that contributes in establishing
the competitive and positive brand image. In business organization, a trained
employee always a crucial asset and their performance and capabilities may improve
the performance of company. In addition of this, Structured training program focus
on employee’s performance as it supports in develop workers attitude and skills to
do their task in more professional manner without any kind of error and mistakes.
This can be effective for company in improving workers performance by making

them efficient as by greeting proper guidance and monitoring employees get
motivated towards their job roles and responsibilities. By this they always ready to
give their best efforts at workplace to accomplishing all the predetermined targets in
stipulated time frame. Apart from this, the structured training program is also
effective for developing organizational growth by providing better quality of services
to its customers. By this, sales volume of company is increasing day-by-day by
keeping training infrastructure more effective and appropriate in nature.
JUSTIFICATION AND CONTEXTUALISATION
The research is important as company business performance is depended on
employee and employee performance is depended on training provided to them.
Training is guidelines given to then employee and practical work is explained and
thought in the process of training. Training is important as training would address
employee weaknesses. Many employees are new for the company and many of
them do not know about weakness of themselves. Therefore it is responsibility of the
employers to identify the strengths and weakness of the employees. Through
process of training, employer would identify strengths which could be used by
employees at any time. In some process of training weakness of employee are also
identified, therefore employers must take the right measures for overcoming the
employee over the weakness.
Through the process of training employee performance is improved, and they
are able to perform more effectively in the task given. It would build confidence of
employee which would benefit the company. Training would also improve employee
satisfaction and morale as well. The company is investing in training programs and
Tesco can see changes in employee behaviour and changes in employee
performance. It would also maintain employee relations and strengthen the relations
among themselves. Due to conflicts between employees in office premises, this is
affecting performance, therefore due to training employee are working effective and
also the relations in the office premises are maintained (Alasadi and Sabbagh,
2015).
Training is playing vital role in improving the productivity and to maintain the
quality standards as well. Productivity of the company is improved when company
employee are working in an efficient manner. The company is implementing training
courses theory where employees of the company are trained and their skills and
abilities are improved as well. The company would fear loss if employee are leaving

the jobs and applying to other companies. Therefore the company must provide
facilities for the employees and Tesco would also not increase the case of the
retention of staff. Employee turnover is reduced, if company is investing in training.
Employees would not hesitate to invest time, skills and abilities in the company.
Due to the employee performance, company performance would be increased
in the market. It would build company reputation and image of the company in the
market. If the employees are satisfied in company, they would also invite the friends
which are looking for jobs in company. Therefore the company can build a strong
positive image in the market. Training makes the company more attractive and new
candidates are attracted towards the company. In the process of training employees
learn new things which will give them new way of thinking. The company employees
will be capable to bring up with new strategies and new products as well (Iacovone,
and et.al., 2018).Adequate training of employees would not only benefit employees
but company would benefit as well. The company would increase the productivity
and it would increase the sales. Therefore company must train employees and see
that they are working in an efficient way and look after their performance and try to
solve the problems which are affecting employees while working in company.
The employees of the company are consistent and these employees gain the
experience and the knowledge which will help them to perform the job in effective
way. The company has made policies and procedure for the training programs. At
initial stage of training only the employee are aware about objectives and aims of
training procedure. Due to increase in the efficiencies of employees it will result in
the financial gain for the company.
METHODOLOGY
Research philosophy is a wide topic and it contains dissertations and the
research proposal as well. Research philosophy is of many types like Interpretivism,
positivism and realism. But the company and the researcher has decided to follow
the Interpretivism. In the Interpretivism researchers are interpreting the study and
figures and the facts. Philosophy is based on qualitative analysis and quantitative
analysis. It includes the approaches like social constructivism and the
phenomenology. According to philosophy the researcher has to differentiate among
the people. Interpretivism is focusing on the different aspects of research. The
philosophy is focusing on the subjective nature of the approach. The philosophy is

including the quantitative research and the cross-cultural areas in the organization
(Taylor Bogdan and DeVault, 2015).
Research approach is the approach used by the researcher while doing the
research. It is divided into deductive research, inductive approach and the abductive
approach. The researcher is following the inductive approach. The approach is
including inductive inference and it also includes the untested conclusions.
Generalizability includes the specific points which are to be specified in general while
performing research. Data which is collected while research, is used and explored as
well. In the research themes are identified easily and the patterns which would
create specific framework as well. Inductive approach includes the process of the
observation, pattern and test.
Research design is the qualitative and the quantitative research methods
which are to be used while performing the research. The research plan is a general
plan for answering the questions which are to be used for answering the research
questions asked while performing the research. The research design is divided into
exploratory and conclusive. Conclusive research is clear and the well-defined. It is
used for verifying the insights and usually structured design are available in the
conclusive research. Exploratory research design is general and the data is not
cleared in the research. The data collected in research is in the form of the open-
ended rough. The sample size of the research is small and it would maximize the
generalization of insights. Data collection method is flexible and it does not incudes
any type of the procedure (Wiek and Lang, 2016).
Data collection is the procedure in which the data is collected and the data
for finding the answers which are asked in research and for solving research
problem. Data collection methods are divided into the secondary methods and
primary methods of data collection. Secondary data is the type of data which is used
when it is published in newspapers and the books a swell. Secondary data is
available easily but is not accurate. Secondary data is data collected while
performing research at the first time and now it is the secondary data because it is
used everywhere in the research projects. Primary data is the data which is collected
while performing the research and is used first time in research. Primary data is
divided among two types which include the quantitative and qualitative. Quantitative
data is the data which is collected from the mathematical formats and it includes the
facts and figures. It includes the questionnaires and the mean median and mode as

well. Qualitative data is data which does not include the numbers, it only includes
theoretical data. It included words, sounds, feelings and emotions as well.
Sampling: It is considered as an important process that used by researcher
with the aim of selecting sample size from large number of populations in order to
understand their view points towards the specified topic and area. This will aid in
gathering reliable and valid information through which investigator can easily draw
an authentic conclusion at the end of the project. It can be classified on the basis of
two sampling techniques such as probabilistic and non-probabilistic. For undertaking
current research, probabilistic sampling method will be used by researcher wherein
they select respondents as per random basis as selected participants get equal
opportunity to be selected to presenting their view point about the particular area of
study. By using this method, investigator select 30 respondents who are the
employees of Tesco as they have proper knowledge about the role of training in
improving overall performance of company.
Research instruments: While undertaking research activities there are
various tools which could be researcher with the aim of gathering accurate and
reliable data. This is the reason that, it is crucial for investigator to select best
suitable instrument to collect information from the specified sources. In this regard,
there are different aspects or instruments such as observation, survey, interview,
focus group, questionnaire. All these are the part of primary method through which
investigator gather first hand information about the specified area of study to draw a
valid conclusion. For this investigation, researcher will be applying or use
questionnaire which includes different close-ended questions asked from selected
respondents to analysis their provided data. This can be beneficial in taking right and
authentic decision to make a successful study.
Ethical consideration is the most important part of the research and
dissertation. Ethical consideration must include the research participants and must
not be affected. Respect and dignity of researcher must be maintained and it must
include consent of participants which are performing research. Privacy of research
participants must be ensured and the data collected while the research must be
protected as well. Aim and objectives of research must not be avoided and it must
include the honesty and transparency while communication with other person. The
use of offensive language must be avoided in research and while formation of
questionnaire and interviews as well (Quinlan, Babin Carr and Griffin, 2019).

Limitation of the research
Every research done has some limitations and those limitations are becoming
hurdle while performing the research. The aims and the objectives of data collected
must be narrow so that it would focus on study which has done in effective way. Data
collection while doing the research, primary data must be accurate as well. While
collecting the data, is chance of data being flawed. Sample size is fully depended on
the research problems but while doing the research sample size must not be too
small or too big. Lack of previous studies while doing research is main problems
faced by the researcher while performing the research.
Chapter 4: Research Findings
Questionnaire
Q1) Do you have idea about the training programs within Tesco?
a) Yes
b) No
Q2) What type of training program used by Tesco for improving capabilities and
skills of employees?
a) On-the-job training
b) Off-the-job training
c) Structured training program
Q3) What is the role of training in improving business performance?
a) Increased job satisfaction and moral among employees
b) Increased capacity to adopt new technologies
c) Increased innovation in products and strategies
Q4) Does development of training program in the organisation helps Tesco in
improvement of its productivity level?
a) Yes
b) No
Q5) What is the effectiveness of structured training program within Tesco?
a) Providing good customer services
b) Increased return on investment
c) Increased sales volume
Q6) What are the approaches for improving training strategy within an

organisation?
a) Include soft skill training
b) Targeting training needs
c) Have a mission statement
d) Create learning paths
Q7) What are the ways in which company can increase business performance with
the help of training?
a) Training should be updated with the current information
b) Training should enhance a business outcomes
c) Training should excite employees
Q8) What are the challenges may be face by Tesco while developing training
program at workplace?
a) Hectic employee’s schedule
b) Lack of engagement
c) A dispersed workforce
Q9) What ways should be used by Tesco for eliminating the challenges associated
in developing of training program at workplace?
a) Using a microlearning approach
b) Use training to clarify communication
c) Establish an active learning culture
Q10) Suggest any recommendations to the Tesco in improvement of its business
performance with the better use of training.
Chapter 4: Research Findings
This chapter of the research is based on data collection which will be collected
from questionnaire. In order to analysis quantitative data, questionnaire is more
suitable instrument of primary data collection because it helps researcher by
providing reliable and valid information about the role of training in enhancement of
business performance. For analysing this type of data, content analysis will be used.
In this method, researcher requires to make themes on each question which will be
explained as below:
Q1) Do you have idea about the training programs within Tesco? Frequency
a) Yes 20

b) No 10
Q2) What type of training program used by Tesco for improving
capabilities and skills of employees?
Frequency
a) On-the-job training 7
b) Off-the-job training 8
c) Structured training program 15
Q3) What is the role of training in improving business performance? Frequency
a) Increased job satisfaction and moral among employees 9
b) Increased capacity to adopt new technologies 12
c) Increased innovation in products and strategies 9
Q4) Does development of training program in the organisation helps
Tesco in improvement of its productivity level?
Frequency
a) Yes 24
b) No 6
Q5) What is the effectiveness of structured training program within
Tesco?
Frequency
a) Providing good customer services 13
b) Increased return on investment 7
c) Increased sales volume 10
Q6) What are the approaches for improving training strategy within
an organisation?
Frequency
a) Include soft skill training 8
b) Targeting training needs 6
c) Have a mission statement 7
d) Create learning paths 9
Q7) What are the ways in which company can increase business
performance with the help of training?
Frequency
a) Training should be updated with the current information 10
b) Training should enhance a business outcomes 8
c) Training should excite employees 12
Q8) What are the challenges may be face by Tesco while
developing training program at workplace?
Frequency
a) Hectic employee’s schedule 12

b) Lack of engagement 11
c) A dispersed workforce 9
Q9) What ways should be used by Tesco for eliminating the
challenges associated in developing of training program at
workplace?
Frequency
a) Using a microlearning approach 9
b) Use training to clarify communication 13
c) Establish an active learning culture 8
Theme 1: Idea about the training programs within Tesco
Q1) Do you have idea about the training programs within Tesco? Frequency
a) Yes 20
b) No 10
Mean 15
Mode 0
Medium 15
a) Yes b) No Mean Mode Medium
0
2
4
6
8
10
12
14
16
18
20
20
10
15
0
15
Frequency
Frequency
Interpretation: Majority of managers of Tesco have idea regarding the
training program used by company. For this, 20 respondents said yes and remaining
10 not have any kind of knowledge regarding the same. Mean of this information is
15, mode is 0 and medium is 15.
Theme 2: Type of training program used by Tesco
Q2) What type of training program used by Tesco for improving Frequency

capabilities and skills of employees?
a) On-the-job training 7
b) Off-the-job training 8
c) Structured training program 15
Mean 10
Mode 7
Medium 8
a) On-the-job training
b) Off-the-job training
c) Structured training program
Mean
Mode
Medium
0
4
8
12
16
7 8
15
10 7 8
Frequency
Frequency
Interpretation: There are different types of program used by Tesco for increasing
skills and capabilities of their employees. 7 out of 30 managers have idea as on-the-
job training is used by company for increasing employee’s capability. 8 participants
have opinion as off-the-job training has been applied at workplace of Tesco.
Remaining 15 respondents said as Tesco used structured training for enhancing
capabilities of their workforce. Mean of this data is 10, mode is 7 and medium is 8.
Theme 3: Role of training in improving business performance
Q3) What is the role of training in improving business performance? Frequency
a) Increased job satisfaction and moral among employees 9
b) Increased capacity to adopt new technologies 12
c) Increased innovation in products and strategies 9
Mean 10
Mode 0
Medium 9

0
4
8
12 9
12
9 10
0
9
Frequency
Frequency
Interpretation: Training has to play different role in improving business
performance of Tesco. 9 out of 30 managers of company have idea as training
increased job satisfaction and moral among employees that turn to impact on
business performance in positive manner. 12 respondents have knowledge as
training support Tesco in increasing their capacity to adopt new technologies and
save their time that is consume in any kind of activities. Remaining 9 respondents
have information like training increased innovation in products and strategies that
support business in maximisation of customer base easily. Mean of above fact is 10,
mode is 0 and medium is 9.
Theme 4: Effectiveness of training program
Q4) Does development of training program in the organisation helps
Tesco in improvement of its productivity level?
Frequency
a) Yes 24
b) No 6
Mean 15
Mode 0
Medium 15

a) Yes b) No Mean Mode Medium
0
5
10
15
20
25 24
6
15
0
15
Frequency
Frequency
Interpretation: 24 out of 30 respondents are agreed as training program
support Tesco in enhancement of its productivity level. Rest of 6 mangers not have
knowledge about the same. Mean of above graph is 15, mode is 0 and medium is
15.
Theme 5: Eeffectiveness of structured training program
Q5) What is the effectiveness of structured training program within
Tesco?
Frequency
a) Providing good customer services 13
b) Increased return on investment 7
c) Increased sales volume 10
Mean 10
Mode 3
Medium 10

0
4
8
12
13
7
10 10
3
10
Frequency
Frequency
Interpretation: Tesco used structured training for improving capability and
skills of their workers. This type of training is effective for company in improvement of
its performance level. 13 out of 30 managers said as structured training support
company to provide better customer service and maintain with strong relationship. 7
participants have idea as it will help company in increment of its return on investment
by improving brand image in marketplace and in customer’s mind. Remaining 10
respondents have view as this training aid Tesco by increasing its sales volume.
Therefore, mean of this information of fact is 10, mode is 3 and medium is 10.
Theme 6: Aapproaches for improving training strategy within an organization
Q6) What are the approaches for improving training strategy within
an organisation?
Frequency
a) Include soft skill training 8
b) Targeting training needs 6
c) Have a mission statement 7
d) Create learning paths 9
Mean 7.5
Mode 8
Medium 7.5

a) Include soft skill training
b) Targeting training needs
c) Have a mission statement
d) Create learning paths
Mean
Mode
Medium
0
2
4
6
8
8
6 7
9
7.5 8 7.5
Frequency
Frequency
Interpretation: There are numerous approaches used for improving training strategy
within an organisation. 8 out of 30 managers have idea as company must include
soft skill training because it will help them in improvement of employee’s skills about
the business. 6 respondents have knowledge as company must targeting training
needs because it is an important part of the business performance. 7 participants
have opinion as company have a strong mission statement and remaining 9
respondents have view as company create a learning path to their all workers. Mean
of above graph or information is 7.5, mode is 8 and medium is 7.5.
Theme 7: Ways for increase business performance with the help of training
Q7) What are the ways in which company can increase business
performance with the help of training?
Frequency
a) Training should be updated with the current information 10
b) Training should enhance a business outcomes 8
c) Training should excite employees 12
Mean 10
Mode 10
Medium 10

0
4
8
12 10 8
12 10 10 10
Frequency
Frequency
Interpretation: There are various ways by which Tesco can easily enhance
their performance level through training. 10 out of 30 respondents have
understanding as company must focus on training that should be updated with the
current information. As it support them in reduction of conflict or misunderstanding
among employees. 8 participants have opinion as company should enhance their
business outcomes by applying training at workplace. Remaining 12 participants
have view as Tesco must emphasis over Training that should excite employees. All
these are useful approaches for improving business performance by training. Mean,
mode and medium of above fact are similar which is 10.
Theme 8: Challenges while developing training program at workplace
Q8) What are the challenges may be face by Tesco while
developing training program at workplace?
Frequency
a) Hectic employee’s schedule 12
b) Lack of engagement 11
c) A dispersed workforce 9
Mean 10.667
Mode 3
Medium 11

a) Hectic employee’s schedule
b) Lack of engagement
c) A dispersed workforce
Mean
Mode
Medium
0
2
4
6
8
10
12
12 11 9 10.667
3
11
Frequency
Frequency
Interpretation: There are various challenges that may be face by Tesco while
implanting training program within an organisation. 12 managers said as it create
hectic schedule of employees. 11 respondents have knowledge as it increased lack
of employee’s engagement. Remaining 9 participants have view as dispersed
workforce is main challenge that may face by company in implementing of training
program. Along with this, all these are main challenges that have negative effect
over business performance of Tesco. Mean of above fact is 10.667, mode is 3 and
medium is 11.
Theme 9: Ways for eliminating challenges associated in developing of training
program at workplace
Q9) What ways should be used by Tesco for eliminating the
challenges associated in developing of training program at
workplace?
Frequency
a) Using a microlearning approach 9
b) Use training to clarify communication 13
c) Establish an active learning culture 8
Mean 10
Mode 1
Medium 9

1 2 3 4 5 6
0
2
4
6
8
10
12
14
9
13
8
10
1
9
Q9) What ways should be
used by Tesco for
eliminating the challenges
associated in developing of
training program at
workplace?
Frequency
Interpretation: There are certain ways by which Tesco can easily eliminate the
issue associated in development of training at workplace. 9 respondents have idea
as Tesco must use a microlearning approach because it will support them in
reducing the hectic schedule of employees. 13 participants have information as
business must use training to clarify communication because it supports them in
overcoming issue of dispersed workforce. Rest of 8 mangers have data as company
should establish an active learning culture because it assists them in reducing the
issue of lack of employee’s engagement. All these are effective ways for company to
use and eliminate challenges in effective and systematic manner. medium of above
fact is 10, mode is 1 and medium is 9.
Chapter 5: Discussion
Training and development both are considered as a formal ongoing process or
efforts by an organization so as to improve the performance of their employees,
methods can include program and educational activities. In recent years, in modern
workplace training and development has emerged as an integral part of a company
and consider the same as formal business function (Heisig and et. Al., 2016). Large
corporation are adopting culture that usually supports continual learning so that
employees can remain skilled and efficient.
After having an overview, researcher can analyses that for any company
training plays a crucial role in terms of performance of employees as well as
business. With the change in course of time, there are many tools or procedure
which an organization can adopt for the same. In relation with workers, it improves
and enhance knowledge and skills moreover, it makes that individual job oriented.

Every corporation establish their business with a motive of getting maximum profits
therefore, this can be only possible if effective training is provided to its employees.
Henceforth, it can be said that training programs basically incudes and have specific
goals that are quantifiable for example: how to operate machinery, understanding
about a procedure along with perfect precision. Along with this, development
programs are also important because these tend to concentrate and enhance things
that are broader such as decision-making skills, leadership skills, how to act in
variety of situation and many more. Moreover, to have an effective outcome from
these training company should have a track record so that performance of
employees can be managed and further required measures for improving the same
can be done.
In context with the business performance, training has always proved to be an
effective way for having positive results. It has improved the way of working of
employees which has however affected business performance. Moreover, TESCO is
using innovative training methods along with new effective strategies so engaging
employees. It is enabling workers in knowing different things that are important for
working within the organization in an effective manner (Giacomarra and et. Al.,
2016). Learning new things will occupy the minds of employees which will help them
in doing an activity using new ideas. As a result, it is increasing productivity and also
maintaining the standards of the product they are delivering to its customers. In
accordance with TESCO, company has different training programs for different
departments for example: line manager training: in this training includes a broad
spectrum such as communication skills because a manager should be able to
interact with every individual. Along with this, line manager is provided training
regarding managing stress level so as to keep all employees calm in difficult
situation. Digital Skills: this kind of training is provided to have a practical skill so as
to enable employees in holding a position in digital world because with the change in
course of time, keeping information private has become a prime concern for every
company. Therefore, providing such kind of training and development programs
always came out as a positive outcome for business and its performance.
Every company who are operating business across the world knows that
having best talents can act as a key to success for their respective business. There
are many approaches that a company uses for having best results such as using
latest technologies for executing their task (McDowell, Harris and Geho, 2016).

Moreover, they make effective strategies concerning different factors so that all the
activities can fall into places. Along with this, it is important for company to make
clear goals so that expectations can be according to the same. Having clear goals
and achieving them will empower employee and motivate them in doing their best.
Rewards and appraisal are one of the effective approaches because every individual
who is working for their respective companies like to get recognized and if this
docent happen then they may feel like their efforts are not appreciated. As a result,
they can be less motivated. Furthermore, it can affect in their job satisfaction and for
companies it can act as a negative factor.
In this world of globalization, where every company show their best just to
remain in the market for a longer period of time maintaining position is very difficult.
Therefore, for increasing business performance TESCO is using process training so
as to provide training to only those who seriously wants to be with company and to
those who join organization for just entertainment. Training and development are one
aspect but there are many other factors through which an organization can
increasing business performance like using appropriate social media tools for
developing connections with its customers. This will help corporation in providing
information directly to its consumers. In terms of effectiveness of current training
program TESCO is using structured method. This make sure that employees who
are working within the organization have consistent experience along with the
background knowledge. Entire policies and procedures of the company are being
told so as to aware them. Besides this, on the job and off the job training methods
are incorporated (Rhou, Singal and Koh, 2016). Former includes mentoring, job
rotation, coaching, shadowing etc., are used. Whereas, latter one incorporates skills
like communication, team building, planning, working of organization and many
more.
Therefore, for a company in relation to performance training is very important
and plays a crucial role.
Chapter 6: Conclusions, recommendations, limitations and
suggestions to inform future research
Conclusion: From the above-mentioned findings it has been concluded that
most of the participants have knowledge about the importance of training in
improvement of business performance. There are mainly three types of training such

as on-the-job, of-the-job and structured training. All these are effective types of
training but most of the respondents have idea as structured training was used by
respective organisation for enhancing skills and capabilities of employees. Along
with this, training played important role in enhancing business performance. These
roles are increased capacity to adopt new technologies, increased innovation in
strategic and product, and increased job satisfaction and moral among workers.
Therefore, development of training within organisation helps company in
enhancement of its performance as well as productivity level. Different benefits of
structured training has been discussed such as increased return on investment,
increased sales volume and providing of good customer service. These benefits help
company in improvement of its business. Along with this, there are number of
approaches that have been used by company for improving training strategy i.e.
creating of learning paths, targeting of training needs and so on. This approach
supported respective organisation in improvement of its training and also business
performance. In order to implement training in the organisation, company faced
several issues which are lack of employee’s engagement, hectic schedule of
employees, and dispersed workforce. These challenges have negative impact over
business performance of respective organisation. In order to overcome these
challenges some recommendations have been provided to the company.
Recommendation: From the above-mentioned data findings it has been
recommended that training is important part of the business performance and
success. There are some recommendation to the Tesco in improvement of its
business performance and eliminating of challenges that associated in
implementation of training program. These recommendations will be provided as
below:
 In order to overcome issue of dispersed workforce, Tesco must use training to
clarify communication. Webinars and forums should used as a secure space
to say questions or share experiences.
 In order to eliminate issue of lack of employee’s engagement, Tesco must
establish an active learning culture as well as make entire workforce feel like
an important part of that type of culture. As it can boost emotional
engagement of employees and support business in improvement of its
performance level.

 Tesco must focus on training that should be updated with the latest
information. This will support company in reducing confects among
employees and also help them in improvement of its performance level.
 Training should be directly connected to a business result. It’s every one very
well to teach their employees new skills as well as adjust to new software, but
those qualities and software should be openly related to their work. This will
support an organization in increment of employee’s skills and knowledge about
the software that turn to support them in their performance.
Limitations and suggestions to inform future research: There are some
limitations faced by researcher while collecting information from the questionnaire
and literature review also. Information gathered from secondary source for literature
review, there are number of limitations that faced by researcher i.e. information not
be same as researcher require, data may be out of date or inaccurate etc.
Researcher also faced some limitations in collection of primary data for
questionnaire i.e. lack of time, lack of resources, selection of sample size etc.
Therefore, all these are major limitations that have impact on researcher while
completion of full dissertation within a given time period (Srivastava and Dhar, 2016).
In order to overcome these limitations, there is recommendation to the researcher.
Researcher could use interview as a part of qualitative research as it supports them
in overcoming issue of time, resources etc. Therefore, interview is an alternative
methodology of questionnaire that will be beneficial for researcher in its future
researcher. As it supports them by providing valid and reliable outputs within lesser
time period. Under this method, researcher requires to make some open –ended
questions and collect data from the respondents freely.
Reflection
I am glad to get opportunity to undertake this research as it is based on the role
of training in improving business performance. As a researcher, this study provides
vast information that support me in improving my personal and professional skills.
Along with this, I have also used various methodologies at the time of undertaking
research in order to gather relevant data and information. In this, primary and
secondary method I have used in which I have prepared a questionnaire that
includes various close-ended question asked from selected respondents to
understand their view point. This helped me in taking right decision to draw a valid

conclusion. In addition of this, I also faced various issues such as insufficient time
and cost that put negative impact over the end results of the study. For overcoming
from those issues, I have prepared Gantt chart in which each and every activities of
research are mentioned along with specified period of time. This is benefited in
complementing research activities in a stipulated time frame without any kind of
issues and obstacles.
CONCLUSION
From the research proposal done above Tesco is focusing on the role of
training in business performance. The business performance is increasing because
the company employee is affecting business. Training provided to employees it
would improve performance. It would save the time of company and cost of the
company. The weakness of the employee would be seen and employee would be
satisfied by working for the company. The employers of the company would see the
strength and weakness of employee which are working in the company. Therefore,
employer would use strengths and help the employee to overcome weakness.
Proposal also includes the research project and literature reviews. The research
projects consist of the research methodology. It includes the research philosophy,
research approach and data collection techniques. Research philosophy has
included the interpretative philosophy and approach includes inductive approach.
Data collection technique is used in the way of primary data. Ethical content include
the ethical considerations which are to be maintained while performing the research.
The proposal also includes limitations which are formed for the research
methodology.

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