E-Business System Assignment Task

Running head: E-BUSINESS SYSTEM
E-BUSINESS SYSTEM
Name of the Student
Name of the University
Author Note

1E-BUSINESS SYSTEM
Table of Contents
Week 3.......................................................................................................................................2
Week 4.......................................................................................................................................3
Week 5.......................................................................................................................................4
Week 6.......................................................................................................................................5
Week 7.......................................................................................................................................6
Week 8.......................................................................................................................................7
Reference....................................................................................................................................9

2E-BUSINESS SYSTEM
Week 3
The lesson in week 3 provides information about how to create an e-commerce
presence. The e-commerce business is in huge demand because of the unique services
provided to the people however, the most important challenges the business can face is
management issues like understanding the business objective and how to achieve the business
objective which is customer satisfaction. Nisar and Prabhakar (2017) states that there are
various factors that ensure customer satisfaction other than the quality of the products like the
designs, the user friendly features of the application or website and failure to provide this
often hampers the business of the e-commerce company which has resulted in traditional
shops still dominating the market.
Website systems development is one of the vital factors for the creating an e-
commerce business presence. There are many stages of website system development which
aim on fulfilling the objectives of the business by creating website according to their vision to
attract customers to make purchases online. The lesson provides steps for the complete
development of the website systems like system planning and analysis, design, building of
the system, testing and the implementation of the service. A lesson video on YouTube
suggests the same process however a more elaborate approach to the development of website
system that include feasibility study, requirement analysis, design, code, test and operate
(Youtube.com 2019). This process is highly important to garner the attention of the users to
resort to online shopping and achieve full customer satisfaction.
From this week, one can get information about what are the factors that annoy
customers and restrict them from making any purchase online like confusing navigation, out
of date content, difficult interface, unprofessional designs, no return policies and many more.
According to scholars, retail web design is important and it should not have unnecessary

3E-BUSINESS SYSTEM
features like unnecessary content, poor graphics, inconvenient to use can cause high
conversion rate (McDowell, Wilson and Kile Jr 2016). Thus, it is important to have a user
friendly website which will cater to the needs of the customers and contribute to the business
of the e-commerce.
Week 4
This lesson provides information about the e-commerce security and payment
systems. Payment security is one of the biggest concerns of the people while shopping
through online websites because of fraudulent activities. There is high risk of chance of a
payment fraud thus according to the lecture, it is important to incorporate measures and
machineries that help in providing good payment security like new technologies and
governmental laws. According to a video, online payment security issues are challenging for
a business and thus new technologies need to be used in order to avoid scams like Address
Verification System (AVS) that will help in controlling fraud and maintain proper payment
securities (Youtube.com 2015).
There are different kinds of fraudulent activities that have been growing with the
growth of e-commerce business these days. The rate of credit-card fraud and identity theft are
growing which has been raising questions on the security systems of the e-commerce
websites. Singh (2014) supports this and states that identity theft and credit-card fraud are
restricting the customers to make online purchase and thus it is important to focus on these
issues and come up with suitable solutions that might help in the solving the problem and
help in increasing the sales of the business.
The lesson provides concrete methods and approach to ensure secured payment
methods so that the issues of scams and frauds can be curbed by using encryption and
cryptography. Ahmad and Alam (2016) opine cryptography is used by most e-commerce in