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The Quality of E-learning: Strategies to Improve E-learning Quality

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Added on  2023/06/04

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This paper discusses the quality of e-learning, strategies to improve it, and its benefits. It also covers the challenges affecting e-learning quality and the advantages of e-learning quality. The study contributes to the field of e-learning by addressing an issue that is crucial for the development and improved performance in e-learning. The literature review presents the definition of e-learning, benefits, challenges, and strategies involved to enhance e-learning quality based on the conclusions of the related study.

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The Quality of E-learning1
THE QUALITY OF E-LEARNING
Name of the student
Name of class
Name of Professor
Name of School
Name of City/State
Date

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The Quality of E-learning2
Abstract
The introduction of e-learning in education institutions has become a necessity and it is being
deployed in various forms of education worldwide. It has been noted that more emphasis has
been put on the advantages of e-learning but little is discussed on e-learning quality as well as
strategies that enhance quality of e-learning at large. This paper seeks to discuss the quality of e-
learning, strategies to improve quality, its benefits as well as its advantages on e-learning.
Technological, pedagogical and learning styles are among the challenges that affect the e-
learning quality. From the literature content, e-learning is an affordable and convenient way of
learning. It enables people to access information anywhere at any time. The quality of e-learning
will be improved if the technological challenges are overcome.
Table of Contents
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The Quality of E-learning3
Abstract.......................................................................................................................................................2
Introduction.................................................................................................................................................3
Research problem....................................................................................................................................4
The Scope of the Study............................................................................................................................5
Study contribution...................................................................................................................................5
Literature review.........................................................................................................................................6
Introduction.............................................................................................................................................6
Definition of e-learning...........................................................................................................................6
E-learning quality....................................................................................................................................7
The benefits of E-learning.......................................................................................................................8
The strategy for developing the quality of e-learning..............................................................................9
The Advantages of E-learning Quality..................................................................................................11
The challenges of applying quality in E-learning..................................................................................13
Discussion.................................................................................................................................................16
Conclusion.................................................................................................................................................18
List of References......................................................................................................................................19
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The Quality of E-learning4
The Quality of E-learning
Introduction
The e-learning term has elicited increased debate in the academic environment over the
past years. The introduction of computer technology has made a significant transformation in
education, society and research. It has been helpful in the growth of an educational system that
progressively adapts the demand of the society as well as advances knowledge acquisition
(Adam and Healy 2015, p.42). Through the development of technology, the student can learn,
communicate and evaluate their results in informal and formal settings. On the other hand,
workers can incorporate learning into work, utilizing similar tools and methods for working as
they teach. Teachers should receive effective method to viably collaborate with understudies so
they can acknowledge the formal and informal learning settings to offer critical qualities to the
learning processes (Adams 2018, p.45). Teachers have to help students in accessing knowledge
by becoming learning facilitators as well as partners in sharing ICT resources.
The current quality of learning and teaching processes has increased as a result of
computer and digital technologies use. This has prompted education to shift toward e-learning
which requires communications as well as information utilization and inclusion of internet in
learning and teaching. The flexible use and ease of E-learning have improved the processes of
learning by offering an alternative way of delivering education (Adams 2018, p.9). Most higher
education institution has adopted e-learning as a support for the face-to-face sessions and for
online courses. E-learning has also enabled students of all ages and abilities to have the chance to
learn anywhere, at any time of convenience and pace.

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The Quality of E-learning5
Research problem
The development of ICT in education is creating new ways of learning and has the ability
to improve management as well as enhance the level of education (Asian Development Bank
2015, p. 33). It has been noted that e-learning is becoming the most common mean of using ICT
to provide education to learners on and off the learning institution. It is argued that most of the
learning institution support e-learning but are confronted with lack of expertise and necessary
resources to offer quality e-learning (Asian Development Bank 2015, p.87). The success of e-
learning does not only depend on technology but also relies on well-trained professionals in ICT,
who are capable of dealing with e-learning systems and develop materials that address the need
of learners. The success of e-learning can be accomplished if e-learning quality is emphasized
through provision of the necessary technologies and expertise (Bennett 2016, p 9).
The Scope of the Study
This paper seeks to address the quality of e-learning which relies on software (systems)
quality and the quality of education. The study especially identifies the system effect quality on
e-learning system efficiency. The paper further addresses the benefits and challenges that come
with improving the quality of e-learning. More so, the study tries to answer what makes e-
learning successful? The question has been raised in numerous debates and many people have
assumed that the system quality and expertise are the main vital elements of the e-learning
system and forms the foundation of developing an e-learning system.
Study contribution
The existing publications have shown a limited study that relates to the quality of e-
learning. This has positioned this study at an integral point to add to the field of e-learning in the
world. Numerous papers and publications have discussed the concepts of e-learning but none
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The Quality of E-learning6
have presented detailed perspectives that contribute to e-learning qualities for higher education
(Bhalalusesa et al 2014, p.37). The research further addresses on an issue that is believed crucial
for the development and improved performance in e-learning.
The introduction part outlines the research problem, the scope and further explains the
importance of the study. The literature review presents the definition of e-learning, benefits,
challenges and strategies involved to enhance e-learning quality based on the conclusions of the
literature review of the related study.
Literature review
Introduction
The power of societies is immensely impacted by its knowledge stock and how this
knowledge can be effectively utilized by the society to develop new knowledge (Bennett et al
2016, p.9). According to Bhalalusea et al. (2014, p.19), most traditional learning style delay the
presentation of knowledge in the modern regime. Therefore, internet application can be included
in a successful way into e-learning as well as m-learning (Owen 2014, p.18)
Definition of e-learning
E-learning is one of the educational outcomes that have surfaced from ICT development.
The general concept of e-learning is a primary learning that involves electronic device use that
range from computers to mobile phones. They involve either the use of the internet (Websites) or
intranet (local network system) (Button 2014, p.51). E-learning can be presented through
internet websites and computer software. The other applications that have been developed for
learning purposes include Virtual Learning Environments (VLEs) which have several facilities
such as comfortable access to learning materials, enable communication between trainers and
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The Quality of E-learning7
learners. Adam and Healy (2015, p. 35) indicate that VLE is flexible in learning because it can
be accessed anytime and anywhere. Ruttenbur et al (2015, p.37) describe e-learning as a process
that utilizes networked technology to make revolution possible. The author further argues that e-
learning is significant in changing the way people work and live (Callaghan et al. 2016, p.59).
On the other hand, (Cooper and Schindler 2016, p77) indicate that the e-learning system
is a system which is comprised of an application that can introduce services whether offline or
online. The applications involved revolve around information system and information
technology. The e-learning application can take different shapes ranging from computer-based
systems through digital-based, virtual-based to web-based (Clark and Mayer 2016, p.25). The
application of e-learning in education has proved to be a significant chance for learners to
increase their knowledge as well as educational abilities. This is because they are easy to use;
provide enjoyable learning methods without interrupting the daily routines (Conrad 2014, p. 34).
E-learning quality
E-learning platforms are considered as the most effective way to support the learning
process. According to Ruttenbur’s four pillars of education for the future, that revolves around
learning performance, learning to know, learning to be as well as learning to live together are
implemented to achieve quality for e-learning and quality through education (Asian
Development Bank 2015, p.27). This has resulted in more use of e-learning platforms in different
universities to improve access to ICT, provide learning opportunities in school as well as a long-
term learning environment (Elzawi et al. 2014, p.22). The Blackboard Learning System is a
virtual learning environment that adds online components to courses with barely one on one
meetings.

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The Quality of E-learning8
With regard to e-learning, quality can be considered and viewed in different aspects.
Ruttenbur (2015, p 20) illustrate what they perceive about the e-learning quality in a pyramid
form. Content is seen as one of the crucial factors of e-learning as it forms the foundation of the
learners’ pyramid but increases their interest in learning. The learning systems and enablers are
also significant in the learning process (Farmer 2016, p. 36). The e-learning system efficiency is
represented in three dimensions which include technology, access and quality. However, the
focus on this study will be on the quality of the system that contributes to the quality of e-
learning (Gaebel et al. 2014, p. 29). The quality of the system is regarded as essential elements
for education in general but not limited to electronic and online education (McCue 2016, p.19).
It is of significance to perceive that the idea of the learning methodology is not something
that is passed on to an understudy by e-learning provider but contains the creation procedure of
the learning environment and the student (Asian Development Bank 2015, p.64). In other words,
the outcome of the educational procedure is not only centered on the production process of an
educational institution (Hamari, Koivisto and Sarsa 2014, p. 49). The qualities of e-learning
enable as well as empower the learner. This further cultivates the development of student-
oriented services portfolios in e-learning (Guragain 2016, p.47).
The benefits of E-learning
The utilization of e-learning has been a basic piece of advanced education. It has
increased the pedagogical resources, motivate and provide knowledge as well as grow the skills
of learners to be productive in the workplace and the society. The consumption of e-learning is
simple to use because the course is done through the electronic medium (Guragain 2016, p.14).
E-learning is a major outcome of long distance education courses because the program works on
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The Quality of E-learning9
the basis of online form. It is also a successful source of learning that is required in the modern
form of management.
E-learning is affordable than the previous existing traditional learning. It is associated
with several interactive as well as knowledgeable sessions. Besides, the quality of the e-learning
method is magnificent based on the different number of link formats and the efficient and
effective way of conveying information (Hannon and D'Netto 2017, p.38). The e-learning is best
suited for everyone as it necessitates students’ needs and requirement fulfillment. Additionally,
it fosters comfort and dependability through to people through e-learning medium and sources. It
enables learners to get updated as well as current information (Uvalic-Trumbic and Daniel 2014,
p. 13). It is also a cost-effective method as a result of its flexibility in knowledge provision.
E-learning can additionally provide knowledge to a number of audiences. According to
Pande et al. (2016, p. 52), it is an element that identifies the target audience on whom learning
expectations are developed. E-learning also diagnoses the need for training the users by
surveying their background and their learning preferences. This is crucial in the development of
a learning course (Marsh and Hogan 2014, p.24). The e-learning completes evaluation criteria to
enhance the knowledge of learners. Virtual learning has been helpful to improve the experience
as well as the objectives of learning. It is also a medium to track the progress of learners as it
necessitates data analysis based on the learning trend as well as the subject matter preferences
(Gaebel et al. 2014, p.86).
The strategy for developing the quality of e-learning
E-learning has assumed a strategic role in the most institution, shifting from a simple
solution of developing efficiency in training to individual competencies that impact the bottom
line performance (Hannon and D'Netto 2017, p.49). When e-learning is used strategically, it
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The Quality of E-learning10
aligns individual development, capabilities and resources with learning institution goals.
Furthermore, it is a catalyst that can improve performance at all levels of the institution
(Guragain 2016, p.23). For the development of e-learning quality, the issue of leadership,
culture, institution challenges and trends and the long-term outcomes must be accounted (Asian
Development Bank 2015, p. 11). In the educational sectors, the standard for measuring the
quality of e-learning ought to be determined to increase the advantages of using system of e-
learning (Hamari, Koivisto and Sarsa 2014, p.37).
The e-learning quality in educational sector should be addressed by experts and
academics. E-learning relies on two perspectives. As reported by Cooper and Schindler (2016,
p.56), the two perspectives rely on the quality of education and software quality. As much as
these perspectives are not similar, their application can contribute to the best outcome of e-
learning. Marsh and Hogan (2015) argued that the possibility of e-learning success and failure
could occur during the implementation process. If some educational sectors fail to implement
quality evaluation system factor in their system, e-learning system failure will result (Kirkwood
and Price 2014, p. 48). For instance, if they implement the e-learning system without following
the criteria of the system to obtain results, the unclear path to evaluate quality will be evident.
Another issue that arises is cultural appropriateness. Marsh and Hogan (2015, p.50)
suggest that e-learning goes against regional cultural needs because it widens student-teachers
integration. However, Marsh and Hogan(2015, p.16) oppose this view and suggest that e-
learning is a way of increasing educational access and recommend that different countries should
start to develop more online programs (Mayer, Borges and Simske 2018, p.32). However, there
are cultural barriers that ought to be addressed to foster an effective e-learning. Lack of critical
thinking is one of such barriers that should be addressed. In developing an effective and quality

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The Quality of E-learning11
e-learning, the language should also be considered (Kuimova 2016, p.53). Teachers and experts
should ensure that online materials are written inappropriate language to accommodate various
cultural diversities.
Of late, researchers have suggested several quality systems that can guarantee a
successful e-learning system implementation. While Asian Development Bank (2015, p.27)
introduce a method that ensures sports occupation for e-learning training frameworks, Minotti
and Giguere (2014, p. 36) propose a model that ensures quality in virtual institutions. It has been
noted that scarce studies have been conducted on the introduction of a unified quality system in
e-learning that ensures software as well as pedagogy. According to Minotti and Giguere (2014,
p.74) there is a need to comprehend several students, lecturers, managers, developers and
stakeholder’s requirements who can involve in e-learning system participation to satisfy their
desires. For instance, Scoville and Buskirk (2017, p.20) have proposed a model to investigate
learners satisfaction on the use of smartphones in order to recommend the e-learning research
context.
The continued satisfaction for higher education learners is one of the main factors to
ensure the progress of quality of e-learning (DiBiase 2014, p. 23). The problem of students
satisfaction is one of the challenges that need to be addressed in future studies. Wang (2018,
p.20) suggests that the relationship that exists between the Web Science and Cognitive
Computation should be observed I order to create methods the learning analytics to examine the
new trends of e-learning framework such as informal situated learning (Pande, Wadhai and
Thakare 2016, p.24).
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The Quality of E-learning12
The Advantages of E-learning Quality
As the world is shifting towards the digital age, more and more educational institutions
are attempting to maximize technology utilization in education. To start with, e-learning provides
worldwide connectivity to all users. As a result of the good quality of e-learning, it offers several
opportunities to learners with a common interest. E-learning is the core platform of learning and
research to both primary and higher education (Ruttenbur, Spickler and LURI 2015, p.14). The
tools provided by various institutions to students are useful in academic programs such that e-
learning tools help them for their higher education.
E-learning is mainly centered on the usage development and outcome. Evidently, the
future of electronic learning will considerably rely on the basis of quality. As stipulated by
(Williams 2016, p.69), the nature of e-learning strategy is high and relies on the changed number
of connection designs, success and effective technique in delivering of information. The web-
based learning has satisfied the need and necessity proving to be appropriate for everybody.
The growth of e-learning quality in education has put some kind of emphasis on students. The e-
learning term is flexible and easy for information provision (Scoville and Buskirk 2017, p.47).
The materials are stored online and can be accessed any time. The student can also leave what
they already know and choose the materials they want to learn and read. It has been granted to
the optimal training through online medium (Williams and Goldberg 2016, p.17). This has made
students and teachers to take advantage of utilizing the resource through online.
The e-learning tool is essential in the training of the staff members and employees with
regard to the operation at the workplace. The staff can access materials without attending class
session. They are able to download and save for future references. The learning materials are
accessible throughout the day and ensure a level of productivity (Marengo 2015, p.15). The
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The Quality of E-learning13
advance of online technology has increased at a rapid rate. Smart phones development has
proved to be primary in the provision of knowledge to the user at a touch. The social media,
message board and wiki have assisted users to connect with matters that are related to the course.
In the survey conducted by (Clark and Mayer 2016, p.78), it has been observed that e-learning
generates experimental results and enable the user to learn wherever they want. For gaining
social interaction, online communications are embedded at a prior rate.
Furthermore, the quality of e-learning encourages better retention. The use of audio and
video materials for e-learning information delivery makes the learning process more fun. This
helps the student to recall the things they have learned for a long period. The materials can be
accessed at any time making retention much easier (Barron 2014, p. 72). E-learning further helps
in creating a global learning society because anyone can access information regardless of the
geographical location. In the current system, students can add to the investigation materials
which keep the material updated.
The challenges of applying quality in E-learning
The information and communication technology has received a robust growth which has
consequently increased e-learning. The drastic e-learning growth has resulted because of
technology integration in education affected by the invention of the internet as well as other
information technologies (Williams and Goldberg 2016, p.36). The provision of e-learning
quality stands to be a problem in the education system. The system quality, as well as service
quality, is depicted to be some of the problems that have led to the increased problems (Uvalić-
Trumbić and Daniel 2014, p.55).
The fact of knowing to learn online as well as the concept of online learning is difficult.
The improvement of quality and accountability considers the roles that create tension in the

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The Quality of E-learning14
assurance of quality (Ruttenbur, Spickler, and LURI 2015, p.13). With the increase of the
negative effects of e-learning, technologies can also develop the problems for the user because,
at some point, e-learning fails to work (Scoville and Buskirk 2017, p.42). Some of the
technology issues include the errors, slow speed and failure of some features to work correctly or
fail to work according to the requirement of academics. According to Chua and Dyson (2014,
p.49), the issue that hinder the quality of e-learning include bad performance of systems,
usability problems and failure of institution to customize the system according to their
requirement. The technical support seems to be inadequate to compare the learning desire
success and e-learning technology use. E-learning is a learning platform which is emphasized on
the services of online learning for education (Pande, Wadhai and Thakare 2016, p. 28).
Another challenge that is affecting the e-learning quality is the learning style and cultural
challenges. Every individual has his or her learning style alongside cultural influences.
Individuals who are taught to utilize their own learning style perform better academically. Some
student prefers visual presentation learning; interacting and some students consider both listening
to instruction and utilize notes (Owen 2014, p.14). These challenges have implications on the
learning results and pose a severe academic issue to effectively comprehend the learning style of
the e-learning environment. Educators ought to learn varied learning style of different students to
enhance the quality of e-learning (Mayer 2018, p.76). According to Hannon and D’Netto (2017,
p.419), instructors fail to take into account the issue of cultural difference in the development of
courses. With regard to the environment of e-learning, a requirement for content providers is
needed to create materials as well as courses that consider cultural differences to connect various
social diverse audiences (Callaghan et al 2016, p.56)
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The Quality of E-learning15
The challenges of pedagogical e-learning are also among challenges affecting the quality
of e-learning. The pedagogy enables the better ways to accomplish learning. If pedagogy method
is considered in e-learning, at that point, the desired learning result will not be accomplished.
Conrad (2014, p.18) highlight social, managerial, technical and pedagogical as areas required to
be an online instructor. The teacher should comprehend how students learn to develop and
deliver the course materials that mentor students accordingly (Marsh and Hogan 2014, p.43).
Pedagogy is essential as well as serious consideration for learning. Since the staff and
professionals are major cost drivers, their flexibility and online assessment will encourage
development and productivity (Pande et al 2016, p.67).
In addition to the pedagogical e-learning challenges, time management challenges are
encountered during the use of e-learning systems. Owen (2014, p.56) asserts that some cyber
culture values involve quick response, speed and accessibility. It is recommended Cooper and
Schindler (2016, p.21) that an online instructor is needed to access the discussion board ones per
day to see if a student has posted. According to cyber culture values, visiting the board ones per
day is not sufficient. Some researchers differ with the statement and suggest that academic ought
to maintain frequent presence on online platforms to control discussions, answer as well as give
feedback to students. When the students are controlled, they will not disengage from the course.
On the hand, some studies indicate that e-learning have made communication easier because it is
central area to put content and free time for quality content search (Farmer, 2016, p. 26) while
others state e-learning consumes more than 30 percent of time than the traditional form of
learning (Conrad, 2014, p.70).
The most common challenge experienced is the technical training challenges. This refers
to the requirement needed to facilitate training of students to learn e-learning features and utilize
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The Quality of E-learning16
them effectively (Kuimova 2016, p.15). Most literature criticizes institutions to academics of
poor training. The issues that arise from poor training include insufficient training, poor training
styles in use that do not fit individual choices. According to Volery (2015, p.86), the
requirements that are needed for success in e-learning include student characteristics, instructor
characteristics and availability of technology. The technology improves the process but the
characteristics of the instructors and his or her familiarity with the technology are the most
significant. Motivated instructors who encourage a positive attitude towards the e-learning
technology foster positive results from students (Kirkwood and Price 2014, p.12). The instructor
ought to be conversant with some basics of technology to easily tackle with the small trouble
shooting problems.
Discussion
From the above literature review, the concept of e-learning is analyzed through the brief
study and description. The growing demand and regular use of e-learning will be vital in the
provision of updated information (Hannon and D'Netto, 2017, p.24). The use of virtual learning
is beneficial for the student in the development of knowledge because all essential sources and
materials for learning are provided online. Additionally, e-learning follows the concept of a
bright future in education. This is because students have the ability to choose several subjects
based on their flexibility and convenience (Barron 2014, p. 72). It serves as a baseline to create
educational backgrounds. The main reason for starting the e-learning concept is to get knowledge
from the traditional form of information that cannot give the appropriate result (Adam and Healy
2015, p.19). The need of e-learning is currently at the prior level and it is facilitated almost
everywhere.

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There are certain ways that necessitate improvement in the learning process. Language is
one of the ways, an e-learning tool instructors use to deliver as well as gather knowledge for
students (Guragain 2016, p.85). The e-learning has introduced a new concept of learning which
helps those who are not physically in class and gives almost similar benefits to those who are
absent in class due to the interactive sessions (Gaebel et al. 2014, p.13). The e-learning is
focused on relaxing people as well as deliver fast lessons to students. The learning concept has
been improved through education quality and began through technology implementation. The
learning process develops a positive factor for teachers as technology development assistance in
the development of their career.
The major challenges that emanate from e-learning are the problem of resolving errors
and getting clarification from professionals. Another drawback is the scarcity of trained
professionals in e-learning fully structured program (Farmer 2016, p.45). There are higher
chances of online learning material to become outdated and cause errors because best
professionals and trainers spent most their time communicating with people and students. The
live training and online training may become fluid because the best method will be used through
offline training methods (Loveless 2016, p.12).
Notably, good courses of e-learning require several components such as web
development, technical support and multimedia. The practice of e-learning is evolving with a
much trickier practice (Elzawi et al. 2014, p.26). In most cases, e-learning provides objective
information and its assessment is limited to questions. On the hand, e-learning is readily
accessible as compared to the traditional form of learning which require a lot of time to find
books. The online medium has provided full support for education and finding convenient ways
to increase the students’ knowledge. It also helps in grooming knowledge given by professional
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The Quality of E-learning18
experts. E-learning is a valuable component that can set a benchmark for online courses.
According to Pande et al. (2016, p.21), the learning design is another element to be considered in
e-learning. it creates an effective learning environment. Importantly, the quality of virtual
learning should be highly emphasized while putting graphics, font and multimedia into
consideration. Graphic helps the user to understand the subject matter (Clark and Mayer 2016,
p.34). The e-learning concept is successful and relies on the learning capacity of the learner.
Conclusion
From the content of the literature above, the quality of e-learning has certain advantages
and drawbacks but majorly relies on the user. As a result of its flexibility and convenience, it has
enabled the growth of learning capacity. E-learning is one of the dynamics that has contributed to
the growing demand of education. The traditional forms of learning provide numerous
advantages but due flexibility and convenience of e-learning, information can be obtained
wherever the user needs them.
The adoption of e-learning is not only a revolution in technology but permits the transfer
of information to the user. E-learning is drastically growing for the development of career. From
the above literature, it can be justified that both the traditional form and e-learning are equally
significant because users take advantage of both. As much as e-learning provide numerous
advantages to the users, the challenges that hinder the quality should be addressed. The
advantages of e-learning include the flexibility in use, low cost and convenient. The learning
style and the cultural challenges ought to be addressed because it poses a serious academic issue.
The instructors, as well as educators, should start learning different learning style to improve e-
learning quality. The instructors should understand how students learn to create and convey
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The Quality of E-learning19
course materials in order to deal with pedagogical challenges. The instructors are required to
know some basic of technology to deal with minor problems that may rise during training.
The quality of e-learning is a vital element because it creates a conducive and convenient
learning environment for the users and technology is highly appreciated for the quality in
teaching as well as learning, assessment of student and course development. Excellent results
have been produced because of e-learning and it the form of learning ought to be improved to
cater for the growing population in education.

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