Quality Managament in EasyJet
12 Pages3544 Words473 Views
Added on 2021-01-02
Quality Managament in EasyJet
Added on 2021-01-02
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Easyjet report
EXECUTIVE SUMMARYThis study will include the problems being currently experienced by easyJet. EasyJetairline company have become one of the lowest ranked airline in United Kingdom. There haveincreased number of customer complaints on Trustpilot and Tripadvisor. It will also examine theright capabilities and competences to improve the quality of easyJet. Facilities like onlinebooking of tickets, online checking, baggage allowance, in- flight services like free meal andpaperer, magazine are provided. It will also assess impact of Kaizen on easyJet in terms ofdelivering consistent and effective quality management. Further, recommendation forimprovement of EasyJet for higher operational efficiency and growth of business.
Table of ContentsEXECUTIVE SUMMARY.............................................................................................................2INTRODUCTION...........................................................................................................................4MAIN BODY...................................................................................................................................41. Assessment of the problems being currently experienced by easyJet.....................................42. Examining the right capabilities and competences to improve the quality of easyJet............53. Assessment on the impact of the following techniques on easyJet in terms of deliveringconsistent and effective quality management.............................................................................74. Recommendation for improvement of EasyJet.......................................................................9CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTIONQuality management is an effective measure which helps in ensuring that the task andactivities are performed in an effective and efficient manner in order to reach desired goals andobjectives of the company. EasyJet airline company is a British low cost airline company, which was founded in theyear 1995 by Sir Stelios Haji- loannou. They provide services in around 32 countries whuichincludes 600 destination around the world. In this report we are looking to identify the problems being currently experienced byeasyJet. This study will examine the right capabilities and competences to improve the quality ofeasyJet. This study will further highlight and assess the impact of the following techniques oneasyJet in terms of delivering consistent and effective quality management to the customers.Furthermore, this report will include recommendations or improvement of easyJet.MAIN BODY1. Assessment of the problems being currently experienced by easyJet.EasyJet airline company is performing poorly, as it is receiving damning feedback acrossthe board which adversely affect the operational efficiency, performance and productivity of thebusiness Kontriková, (2018). EasyJet airline company have become one of the lowest rankedairline in United Kingdom. There have increased number of customer complaints on Trustpilotand Tripadvisor regarding to the services provided by the staff and crew members of EasyJetairline company (The Challenges Faced by EasyJet. 2019). Customers were not happy with thestaff services as the gate staff is very rude, complaint and grievances not handled on time. Customer are not satisfied with services provided by EasyJet airline company as theydon't feel value for money which leads to lower quality services and standards. The flights arenot on time and no before hand information was given to the customers or passengers inregarding to the flight delay. This leads to major inconvenience for the passengers who are flyingwith EasyJet airline company. The main challenge faced by EasyJet airline company is that the customers were notsatisfied with the services provided by them and were giving negative feedback on the websitewhich leads to impose negative impact of the company. This lead to shift in customer andadversely affected the profits and customer base for EasyJet airline company (Ashraff, Sallehand Latif, ( 2017)). They suffered a great loss on financial performance which leads to reduce in
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