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(Solution) Managing Quality in Hospitality, Tourism and Events

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Added on  2020-12-26

(Solution) Managing Quality in Hospitality, Tourism and Events

   Added on 2020-12-26

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Managing Quality inHospitality, Tourismand Events
(Solution) Managing Quality in Hospitality, Tourism and Events_1
EXECUTIVE SUMMARYThis study has sought to determine that, business conditions of the easyJet company is inan alarming condition. The customers of the easyJet are keep providing negative reviews aboutthe quality of services of the firm. EasyJet faced various legal problems which leads to increasein payment of huge legal penalties. EasyJet company must focus on improvising the quality ofservices which leads to higher operational efficiency, performance and productivity. They focuson improvising customer experience by adapting to innovative digital technology and hiringtalent management who has effective skills and knowledge to solve problem. Easyjet companyalso induce management techniques in order to deliver effective quality management.
(Solution) Managing Quality in Hospitality, Tourism and Events_2
Table of ContentsEXECUTIVE SUMMARY.............................................................................................................2INTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................11. Outlining the problems being currently experienced by easyJet ............................................12. Examination of capabilities and competence to improve the quality......................................33. Impact of management techniques in terms of delivering effective quality management......5Recommendation / Counclusion.................................................................................................6REFERENCES................................................................................................................................8
(Solution) Managing Quality in Hospitality, Tourism and Events_3
INTRODUCTIONManagement of quality in the hospitality industry refers to development of effectivestrategies and processes through which a hospitality business could improve its quality ofservices to be provided to its customers. EasyJet is an airline company that was established in1955. currently the company is being ranked as one of the least quality services providingairlines. Present report shows a case study of easyJet company. It shows a brief outline aboutnumerous problems that are being currently experienced by the company and its capabilities andcompetence to improve its quality services. Further, the present report also shows differenttechniques that can be used by the company as enhance its quality of services provided by theeasyJet airlines. In addition, the assignment will also provide some recommendation to thecompany through which it would be able to enhance its quality of services and regain itspositioning as well.MAIN BODY1. Outlining the problems being currently experienced by easyJet From the analysis of the business conditions of the easyJet, it can be evaluated thateasyJet company is in an alarming condition. The customers of easyJet are keep providingnegative reviews about the quality of services of the firm. It has resulted in lowering down thepositioning of the company in the competitive market (Abuzant and et.al., 2017). The easyJet hasbeen reviewed as the worst airlines in the world by some of its customers.The company is facing numerous problems currently. Customers of the airlines also faceslate arrivel and departure problems due to which they suffers huge problems like not arriving inmeeting on time, etc. Furthermore, the easyJet company recently facing insufficiency of fundsfor its smooth running. It is the main cause of its poor quality services.The Brexit also has affected the company. It has resulted in loosing a range ofprofessional and skilled employees by the company. Further, due to some rules, companybecome unable to contract with its numerous suppliers, due to which easyJet needed to find somenew suppliers that resulted in enhancing the cost of company. In addition, various customers have also filled a case against the company about itsquality of services and problems faced by them due to easyJet. Some of its customers didn't gettheir money return after cancellation of their tickets of flights. Therefore, they also filled cases inthis context also. In this regard, the company is also facing a huge problem of numerous legal1
(Solution) Managing Quality in Hospitality, Tourism and Events_4

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