Effect of Employee Motivation on Organizational Performance
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Added on 2019-12-03
Effect of Employee Motivation on Organizational Performance
Added on 2019-12-03
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INFLUENCE OF EMPLOYEEMOTIVATION ON ORGANIZATIONALPRODUCTIVITY: A STUDY ON JOHNLEWIS PARTNERSHIP1
ACKNOWLEDGMENTI am greatly thankful to all those who have supported me by providing motivation as wellguidance in completion the dissertation with an appropriate manner. Firstly, I owe my thanks tomentor who provided me an opportunity to undertake this dissertation. Furthermore, I amgrateful to my team members, family and friends who helped me in all possible accords incompletion of dissertation and achievement of relevant results. 2
ABSTRACTIn the contemporary business environment, employee motivation is termed as mostimportant element of business management that has direct impact over individual performancealong with overall efficiency of business entity. In the context of retail sector, each organizationis giving extra attention to influence motivation level of staff member. In this regard, the presentresearch is scheduled To assess the influence of employee motivation on organizationalproductivity: A study on John Lewis partnership. As per the aim of investigation, researcher hasformulated some objectives that include assessment of several motivational factors, identificationof different tactics of employee motivation used by retail firm and impact on highly motivatedemployees on business performance. This investigation increases understanding of managementabout different tools through which retail firm encourages the performance of staff withreference to organizational goals.For completion of whole investigation with an appropriate manner, researcher has usedan appropriate research methodology in which researcher has applied different tools to generateappropriate outcomes. As per the qualitative nature of study, different tactics such as qualitativemethod, descriptive research design, interpretivism philosophy and deductive research approachhave been selected by investigator. Researcher has applied both primary and secondary sourcesfor collection of wide range of data. A sample of 12 managers who are working in John Lewispartnership has been taken by using non-probabilistic sampling. Thematic analysis is carried outto examine views of manager in the context of present investigation. On the basis of primary andsecondary assessment, researcher has concluded that consideration of interrensic motivatorsalong with different external elements such as appreciation, rewards, efficient workingconditions, equal opportunities to grow etc. provides an opportunities to business to influenceindividual performance of staff along with productivity of firm in the from of sales, satisfactionof consumers etc. 3
TABLE OF CONTENTSCHAPTER 1: INTRODUCTION....................................................................................................11.1 Background of the study........................................................................................................11.2 Rationale for the study...........................................................................................................21.3 Research aim..........................................................................................................................31.4 Research objectives................................................................................................................31.5 Research questions.................................................................................................................31.6 Chapter structure....................................................................................................................4CHAPTER 2: LITERATURE REVIEW.........................................................................................12.1 Introduction............................................................................................................................12.2 Definitions.............................................................................................................................12.3 Factors affecting the employee motivation in retail organization........................................12.4 Identification of different the tools for enhancing the motivation level workforce...............42.5 Evaluating the link between employee motivation and productivity of an organization......72.6 Conclusion.............................................................................................................................9CHAPTER 3: RESEARCH METHODOLOGY.............................................................................13.1 Research type.........................................................................................................................13.2 Research design ....................................................................................................................33.3 Research philosophy..............................................................................................................33.4 Research approach.................................................................................................................43.5 Data collection.......................................................................................................................43.6 Sampling technique................................................................................................................53.7 Data analysis..........................................................................................................................63.8 Validity and reliability of data...............................................................................................63.9 Ethical consideration..............................................................................................................63.10 Limitation of research ........................................................................................................7CHAPTER 4: DATA ANALYSIS AND FINDINGS.....................................................................84.1 Introduction............................................................................................................................84.2 Results and analysis ..............................................................................................................84.3 Conclusion...........................................................................................................................21CHAPTER 5: CONCLUSION AND RECOMMENDATION.....................................................224
5.1 Conclusion...........................................................................................................................225.2 Recommendation ................................................................................................................23REFERENCES..............................................................................................................................25APPENDIX....................................................................................................................................295
CHAPTER 1: INTRODUCTION1.1 Background of the studyThe success of an organization is highly correlated with productivity and efficiency ofstaff members. In this regard, motivation level of employees is being identified as a mostimportant element of the organizational success. The management of every organization alwaystries to boost up the morale employees that increases efficiency of business entity along withproductivity of workers (Bessant, 2011). As per the current market trends, staff management isone of the crucial tasks for an organization. This is because the organizational productivity andefficiency of employees both are interrelated elements. To influence motivation level employeesalong with productivity of employees, an organization considers several tools. Further, managersare required to consider different elements while developing strategies to influence morale ofstaff members. In this context, efficient working conditions, involvement of employees indecision making process, appropriate incentive plans and other facilities are playing importantrole for attainment of productivity objectives among staff members (Alsos, Ljunggren andPettersen, 2013). Employees of an organization is termed as key resource of firm and managercan influence overall efficiency of workers associated with different departments by developingseveral strategies as per the expectations of staff members. Therefore, the present investigation is carried out to assess the influence of employeemotivation on organizational productivity. In this context, John Lewis partnership has been takenas an organization for handling various tasks of investigation. It is a leading employee-ownedcompany of UK. As per the objective of investigation, researcher makes efforts to assess variouselements of employ motivation and the impact of highly motivated employees on theproductivity of company. Background of companyJohn Lewis partnership is an employee-owned organization which is operating widerange of departmental stores and supermarkets of John Lewis and Waitrose. This organization ishandled by a trust which is working on behalf of employees who are also known as partners.Employees are also received some share of annual profit. Presently, business entity hasemployed 88,700 permanent staff who are managing 45 John Lewis shops in all UK along with342 Waitrose supermarkets (John Lewis partnership About us, 2015). The company was being1
found by John Spedan Lewis in 1864. The approach of employee-owned organization has beenfound very effective tool to develop relationship with employees for long duration. Presently,management has faced some reduction in productivity and efficiency of organization. In thisregard, the present research is carried out to assess the role of employee motivation to influenceoverall productivity and efficiency of firm. 1.2 Rationale for the studyWhat is the research issue?The issue of present research is to assess the influence of employee motivation onorganizational productivity. This investigation provides assistance to management of John Lewispartnership in selection of most appropriate tools to influence morale of staff an per the businessobjective (Erikson and Gjellan, 2008). The present research is scheduled to examine severalfactors associated with staff motivation and its impact on overall productivity of retailorganization. Why is it an issue?The business entity has found reduction involvement of workers in various businessstrategies as well as reduction in worker's efficiency has also addressed due to reduction inmotivation level of employees. All these factors are creating negative impact on the efficiencyand profitability of firm. In this context, the present investigation is tired to analysis variouselements associated with staff motivation to improve productivity of workers. Why is it an issue now?This present research is carried to examine several tools and tactics of staff motivationthat boost up the motivation level of employees who are working in John Lewis partnership thathelps management to resolve business issue of reduction in organizational productivity due todecrease in the efficiency and productivity of employees (Peña, 2012). This study determinesvarious tactics and strategies to increase involvement and motivation level of staff member as perthe business goals. What could this research shed light on?This investigation is evaluating several factors that influence motivation level ofemployees. This research tries to examine different elements of staff motivation that assistsmanager of retail organization for linking up the motivational factors with different business2
operations through management is able to increase productivity of organization as well asindividual efficiency. 1.3 Research aimThe aim of present study is To assess the influence of employee motivation onorganizational productivity: A study on John Lewis partnership. In this regard, thisinvestigation examines several elements along with business operations of John Lewispartnership. 1.4 Research objectivesFor carrying out a research in a systematic manner, research objectives are playing mostimportant in scheduling of various activities along with collection of data. In the context ofpresent research, researcher is required to attain below mentioned objectives. To assess factors affecting the employee motivation in retail organization.To identify the tools employed by John Lewis partnershipfor enhancing the motivationlevel of its workforce.To evaluate the link between employee motivation and productivity of John Lewispartnership.To suggest effective ways to boost morale of employees within John Lewis partnership asper the business objectives.1.5 Research questionsFor ensuring success of investigation with reference to aim and objectives, investigationhas to assess some feasible solutions and outcomes by focusing the research problems. In thisregard, it is essential for investigator to determine the research questions of present study whichare mentioned below: 1.What are the important factors affecting the employee motivation in retail organization?2.What are the most effective tools that can be employed by John Lewis partnershipforenhancing the motivation level of its workforce?3.How does the employee motivation influence the productivity of John Lewis partnership?3
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