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Importance of Training and Development for Employees

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DissertationIdentifying the benefits of training anddevelopment for employees: A case study onIceland Food company1
ACKNOWLEDGEMENTThere are so many people who supported me in preparing the study and I would like toextend my thanks to all those people. I have acquired immense support from them during theresearch work; hence because of all their support only it became possible for me to complete theentire study. Hence, I am grateful to everyone who helped me in preparing this study.2
ABSTRACTTraining program and sessions focuses on employee efficiency and capabilities which aregenerally linked with organizational performance standards. Training is considered as a processwhich help the individual to acquire knowledge, improve the skills and increase thecompetencies according to specific roles and responsibilities. The research herewith aims atidentifying the benefits of training and development for employees, therefore, Iceland RetailCompany is selected to find out the facts. The study attempts to attain the objectives which are,to ascertain importance of training and development for employees, to identify the impact oftraining on employee attitude towards performance, to determine various methods of training forthe employees of Iceland Retail Company and to assess factors that affect employeeperformance.For this investigation, epistemologyresearch philosophy has been adopted along withinductive approach has been selected to move from specific to general findings. Including this,data have been collected from both the sources such as primary and secondary sources. Interviewand survey method are used to collect the information for which a well-structured questionnairehas been used to gather information from employees whereas interview is used to gather datafrom managers. The sample size of the present investigations are 150 employees and10managers of Iceland Company. Data analysis is carried out with the help ofStatistical packagefor social science (SPSS) version 20 is a tool, which is an quantitative tactichowever, interviewdata is analysed using thematic methods which is aquantitative tactics, hence,and bothqualitative and quantitative tacticsare used for data analysis. The results of analysis shown thattraining is beneficial for individuals as well as organizations and it facilitates employeeengagement, employee motivation and organizational success.It has been, further evident thatemployees of Iceland wants to have on the job trainings methods.The employees of Icelandshould be offered with on the job trainings on regular basis i.e. quarterly and monthly.3
Table of ContentsAcknowledgment............................................................................................................................2Abstract...........................................................................................................................................3Chapter 1.........................................................................................................................................7Introduction.....................................................................................................................................71.1 Introduction............................................................................................................................71.1.1 Purpose....................................................................................................................71.1.2 Topic Area................................................................................................................81.2 Research Background............................................................................................................81.3 Aims & Objectives.................................................................................................................91.3.1 Aim...........................................................................................................................91.3.2 Research question.....................................................................................................91.3.3 Objectives:................................................................................................................91.4 Structure of the research........................................................................................................9Chapter 2 Literature Review.........................................................................................................112.1 Overview..............................................................................................................................112.2 Significance of training in the industry................................................................................112.3 Impact of training on employee performance and productivity...........................................152.4 Factors that affect employee performance...........................................................................182.5 Methods of training..............................................................................................................192.6 Conclusion...........................................................................................................................20Chapter 3 Research methodology..................................................................................................213.1: Introduction.........................................................................................................................213.2: Research Philosophy...........................................................................................................213.3 Research approach...............................................................................................................223.4 Research methods................................................................................................................243.5 Research strategies...............................................................................................................243.6 Data collection.....................................................................................................................263.7 Research design..................................................................................................................273.7.1 Development of research instruments....................................................................283.8 Population............................................................................................................................293.8.1 Sampling methods..................................................................................................293.9 Validity and reliability.........................................................................................................303.10 Ethical issues related to the study......................................................................................304
3.11 Data analysis......................................................................................................................313.12 Research Limitations........................................................................................................313.13 Conclusion........................................................................................................................32Chapter 4: Results and analysis....................................................................................................334.1 Introduction..........................................................................................................................334.2 Statistical approach..............................................................................................................334.3 Research planning and data screening.................................................................................334.4 Data analysis........................................................................................................................334.4.1 Analysis of quantitative data..................................................................................334.4.2 Analysis of qualitative data using emerging theme.........................................................514.5 Comparative study of literature review and research findings...........................................544.6 Validity and reliability.........................................................................................................544.7 Generalisability....................................................................................................................544.8 Limitations and Further research.........................................................................................554.9 Conclusion...........................................................................................................................55CHAPTER 5- CONCLUSION AND RECOMMENDATION.....................................................565.1 Introduction..........................................................................................................................565.2 Summary of research...........................................................................................................565.3 Relation with research objectives........................................................................................565.4 Limitations and future researches........................................................................................585.5 Recommendations................................................................................................................595.6 Conclusion...........................................................................................................................60References......................................................................................................................................61Appendix 1.....................................................................................................................................65Appendix 2.....................................................................................................................................695
Index of TablesTable 1: Gender demographics.....................................................................................................34Table 2: Age factor........................................................................................................................35Table 3: Working time period........................................................................................................36Table 4: Working status of employees...........................................................................................37Table 5: Employees got training during the induction period.......................................................37Table 6: How employees got selection for the training session.....................................................38Table 7: Duration individual prefer to conduct training in Iceland...............................................39Table 8: Methods of training methods are frequently used in the organization............................40Table 9: Factors affecting your performance in the individuals...................................................41Table 10: Ratings for training and development of the company..................................................42Table 11: Training is advantageous for employees.......................................................................43Table 12: Training and development contributes in employees career growth.............................44Table 13: Development and training programs improves employee performance level and self-efficiency level...............................................................................................................................45Table 14: Effective method of training..........................................................................................46Table 15: How long you have been working at Iceland * Duration you prefer to conduct trainingin organizations Crosstabulation....................................................................................................48Table 16: How long you have been working at Iceland * factors affecting your performance inthe organization Crosstabulation....................................................................................................49Table 17: How long you have been working at Iceland * development and training programsimproves your performance level and self efficiency level Crosstabulation.................................50Table 18: Duration you prefer to conduct training in organizations * effective method of training........................................................................................................................................................50Table 19: Did you get training during the induction period * How you got selection for thetraining session Crosstabulation....................................................................................................51
CHAPTER 1 INTRODUCTION1.1 IntroductionTraining and development plays vital role in the organization because it helps thebusiness organizations to enhance the effectiveness of employee performance which furtherassists in achieving all the aims and objectives. The level of competition has been increasing inthe competitive world; thus employers are focusing more on employee performance andefficiency level (Khandekar and Sharma, 2005). Training is regarded as an imperativeinvestment for the business entities which helps in getting prominent return for longer period.1.1.1 PurposeTraining is essential for the purpose of eradicating all the loopholes and gaps prevailingin the business and this also inspire the workforce to contribute more in organizational growthand development. It is also concerned as significant function of human resource managementwhich aims to improve performance and productivity of the organization (Lucero and Allen,2006). For human resource development, organizations have to ensure that developing activitiesare properly implemented in the business and which is also working for workforce efficiencyenhancement. Training should always be organized according to the organizational aims andobjectives and that must match the industry standards.1.1.2 Topic AreaThe main area of the investigation is to research into the training methods and theirimplications on employee performance. The aim of study is to find out the benefits of trainingswhich is a core area of research, requires in-depth analysis of benefits of trainings for employeeperformance, it terms of productivity, improving customer satisfaction in the retail industry.However, the research is associated with the retail industry, hence, covered the theoreticalbackground of trainings and development. To increase the productivity, training are to beimparted to the individuals, but, there is also a need to retain well trained and motivatedemployees.1.2 Research Background1.2.1 BackgroundIceland has been chosen as a case study because it is operating business on relativelylarge scale;thus researcher has the possibility of collecting wide range of data. Apart from this,
researcher has also focused on employee satisfaction, employee performance and employeemotivation aspects. The present study is suitable for all those researchers and scholars who wishto conduct research work in the same field. Employee efficiency as well as service quality bothhave direct relationship with organizational performance and both are beneficial for achievingcompetitive advantage. Thus, the study has been focusing on the reasons for which organizationsdevelop the potential of employees.1.2.2 RationaleTraining is related to employee development in which workforce enhances theircompetency level and at the same time, it assists them to improve their performance level. Itchiefly contributes in retail sector. The subsequent research work is useful because it is depictinginsights about the training and development for the employees. In the present study, theresearcher has used diverse techniques and approaches so as to conduct the study in prominentmanner.1.3 Aims & Objectives1.3.1 AimThe present research study has been conducted with the aim of identifying the benefits oftraining and development for employees: A case study on Iceland Retail Company.1.3.2 Research questionWhat is the importance of training and development for retail industry?What are the impacts of training on employee attitude towards performance?What are the factors that affect employee performance?1.3.3 Objectives:To ascertain importance of training and development for employees.To identify the impact of training on employee attitude towards performance.To determine different methods of training for the employees adopted by Iceland RetailCompany.To analyze the factors that affect employee performance.To recommend the ways through which training and development aspects can beimproved.
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