The Importance of Business Communication (PDF)
Added on 2021-05-31
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Running head: EFFECTIVE BUSINESS COMMUNICATION
EFFECTIVE BUSINESS COMMUNICATION2Table of ContentsIntroduction.................................................................................................................................................3Diagnosis and reflection..............................................................................................................................3Using 5 diagnostic tools related to communication.................................................................................3Findings of the tools................................................................................................................................6Two key communication issues...............................................................................................................7Reflect on two recent professional interactions.......................................................................................7Literature review.........................................................................................................................................8Conclusion.................................................................................................................................................13References.................................................................................................................................................14Appendix...................................................................................................................................................18
EFFECTIVE BUSINESS COMMUNICATION3Introduction This essay is a self-reflection assessment of my communication skills which is relied on the data generated through five diagnostic techniques. It also emphasizes on the two way process of communication. It also explains the concern generated by different techniques of diagnostic. Theconcern regarding communication is identified within me, which could be complex to develop my personal communication. These issues are anxiety when speaking in the public and giving the presentation in depth and low level of intercultural communication apprehension. In addition,this essay presents the literature review to focus on the key theories and concepts associated withinteraction concern. By the reflective procedure, understanding on practices has increased by me that could be applied by me when dealing with concern of communication. After the review of literature, these practices will also demonstrated by me when constructing the action plan. Diagnosis and reflection Using 5 diagnostic tools related to communicationSelf-Perceived Communication Competence Scale (SPCC)I have applied several diagnostic techniques for assessing my communication in the different interacting situation. The first technique was self-perceived communication competence questionnaire that is a sign of how an individual assess their own competencies of communication when facing overabundance communication situations among a group of receivers. The self-perceived communication competence scale was established to collect the data associated with how competent individuals feel in sort of communication way with a different type of receivers. Early self-report determines the competencies that are structured to assess the competencies of developers and evaluates the elements of communication competence. This
EFFECTIVE BUSINESS COMMUNICATION4scale is created to demonstrate the communication competence of the participants (Shi, Brinthaupt, and McCree, 2015). Since, an individual makes a judgment regarding communication (such as whether they will even do it) hence it could be their perception about outside observers. It is significant that users of SPCC address that users are not a determinant of real communication competence yet it is a measure of perceived competence. While these two types of measures could be substantially associated, they are not the same thing. This measure estimates that above .85 score is good alpha reliability and demonstrates the strong validity. This measure also indicates the substantial predictive validity (Lie, 2018). In addition, a score of higher SPSS demonstrates the top interacting capability of self-perceived and common way of communication (public, dyad, meeting, and group) with receivers (friend, associate, and visitors)Personal Report of Intercultural Communication Apprehension (PRICA) Another technique was PRICA (personal report of Intercultural communication apprehension) which measures the feeling of an individual with regards to communication by asking to people for assessing the diverse communication condition and how one would act in them. This technique is composed of twenty-four statement regarding the feeling of communication with other individuals. In this way, the score should be between 24 and 120 where below 24 score andabove 120 score shows the mistakes in the computing score. Further, results which come amongst 83 and 120 demonstrate the maximum extent of CA and results which come amid 55 and 83 illustrates the moderate extent of CA as well as results which come amongst 24 and 55 exhibits the low extent of CA (communication apprehension). Nonverbal Immediacy Scale Self Report (NIS-S)Nonverbal immediacy is a term which is practiced for assessing the attitude used to signal positive feelings with regards to another person. The notion relied on the performance of Albert
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