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Effective communication skillsBy Costin HE
What is communication.When is a communication effective.•The process of communication is what allows us to interact with other people; without it, we would be unable to share knowledge or experiences with anything outside of ourselves. Common forms of communication include speaking, writing, gestures, touch and broadcasting.
The communication process:Sender(encodes)Receiver(decodes)mediumFeedback/response
Features of effective communicationThree of them:•Active listening•Body language •Questioning skills
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