Effective Team Work and Communication - Desklib

This report discusses effective team work and communication, analyzing a case study of Maria and Pedro. It explains the models of communication and how confusion can be prevented. The report also suggests strategies to prevent communication problems and improve productivity. Subject: Communication, Course Code: NA, Course Name: NA, College/University: NA.

Effective Team Work
and Communication

Table of Contents
INTRODUCTION ..........................................................................................................................3
Q: Why do you think Pedro misunderstood Maria?....................................................................3
Q: Whose Model of Communication explains this confusion and why?....................................3
Q: Whose Model of Communication explains how it could have been avoided?......................5
Q: How could this have been prevented?...................................................................................6
CONCLUSION ...............................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Effective team is defined as the group of people having similar set of skills ans effective
communication so that right information can be sent to the listener as this also helps in retaining
the effectiveness of the information. It is vital to understand the major consideration of the
business as they are having the right information to be understand by the individual. This
respective report is based on the case study Maria and Pedro, she have called to the Pedro his
husband and said I you can get me a chicken and Pedro have listen wrong that I will see you in
the kitchen! So this report will analyse the various models of communication and the certain
measures by which confusion can be prevented in order to have effective communication. This
also leads to have better use of communication models.
Q: Why do you think Pedro misunderstood Maria?
As per this given case study, Pedro works on a building site and the Maria is his wife, one
day Maria call Pedro and said when you are coming home, see if you can get me a chicken but
the Pedro Listen that when I come home I will see you in the kitchen. In this the confusion is
being created as the what the Maria have said is being listen by Pedro as this is leading to have
confusion. This are certain barrier to communication related to this case study ad these are given
below:
 Physical conditions: sometimes, the noise can be the loud and distracted sound by which
the listener do not listen the right information and which is leading to have confusion or
understanding different things that is not taught by the speaker. In case of Pedro, as the
Maria have said to get the chicken but due to some of the physical conditions and it can
be noise, Pedro have got the information that I will in the kitchen.
 Filtering: It refers to the particular experiences that how the people view the world and
how they communicate and the message see the world through their set of values and
experience as the Pedro is returning from their work and expecting their wife to be in the
kitchen can be making some sort of dishes which also leads to have wrong information to
the receiver or the sender.
Q: Whose Model of Communication explains this confusion and why?
The model provides the appropriate pictures or visual presentation of complex
interactions and this is used to explained the human communication process and the first model

for communication was developed in 1948. these are the conceptual models that is being used to
explain the process which is taken in the human communication model and these are explained.
Linear model is developed by Shannon & Weaver in 1948 which also describe the
communication and belongs to the linear process. As this model describe that how the sender or
speaker is transferring a message to a receiver or the listener. It is basically identified that the
sender is the source of the message. The message consist of sounds, behaviour and words in the
interactions. Then the message itself is the transmitted with the help of channels or the pathway
for the effective communication to the receiver who is going to be the recipient of the message.
There may be many obstacles in the process of communication such as noise as it refers to any
interference in the channels or the distortion of the message.
As this model is highly influential during the 20th century and with the help of this model,
It will be easy to have the basic consideration to the business as they are having the assumption
or the communication of the model which is also leading to have better approach. According to
the case study, as the Maria have said to to get the chicken and her husband listen that I will in
the kitchen. This can be due to various factors and the major reason can be the noise by which
Mr. Pedro have listen wrong which is also leasing to have the confusion among them.
There are various components of this model which enlist its significance and also have
the better use of this model which are explained as follows:
Illustration 1: Linear Model of Communication, 2018
 Sender: this is the person who sends the message after encoding and as per the case study
Maria is the sender who send the message to Pedro.
 Encoding: This includes the message of converting into codes compatible with the
channel and also understandable for the receiver. For say Pedro is the one who is getting
the message.

 Decoding: it is the process of changing the encoded message into understandable
language by the Pedro so that they can rightly get the right message that is given by the
Pedro.
 Message: It is the general information given by the sender to the receiver and in this case,
MARIA said “if you get me the chicken”, to the Pedro.
 Channel: This is the channel through which the message is being sent and Maria uses
telephone to send their message to the Pedro.
 Receiver: It is the person who gets the message after decoding which also leads to have
better approach further in the communication.
 Noise: this is the disruptions which is being caused in the communication process in the
channel and this might be the main reason that Pedro misunderstood the message and do
not get the chicken for her wife.
Q: Whose Model of Communication explains how it could have been avoided?
As per the given case study, the problem was that Pedro misunderstand the problem as
the message given by the Maria was wrong and this be due to certain factors which includes the
Noise as the major reason and there there are certain model which is being used in order to avoid
such problem of misunderstanding among the sender and the receiver. For this, Interaction
model is used as it follows the two channels in which the communication and feedback flow
between the sender and the receiver. Feedback is basically the response given by the receiver to
the sender. And this can be verbal by saying yes or can be non-verbal by a nor or smile. This
helps the sender to know if their message was received and understood. This is the ongoing
process which focuses on the flow and the feedback. With the help of this, Pedro give the
feedback to the Maria what Pedro have listen and then the maria correct him to get the chicken
and this is called the two way communication in which the listener is the main consideration by
which they can get the message and decode that rightly and understand. In such way the problem
get resolved between Maria and Pedro.

The main feature of this model is the field of experience which refers to how the
environment, culture, experience and heredity can be influenced that how a sender constructs a
message. This is conman that every people is having different field of experience by which they
reacts as per the given perception. Likewise the communication interaction is also unique. In the
given case study of Maria and Pedro, she said if you can get me the chicken and Pedro listen
wrong that she will be in the kitchen and also do the same after retuning to the home. As there is
only one way communication takes places and Maria have not got the feedback which leads to
create misunderstanding among them. With the help of interaction model, the people can be
avoided as this is the model which helps in conducting two way communication between the
sender and the receiver by which they can rightly understand and interpret the things or the
message send by the sender. As the communication takes places is the mixture of rhyming words
which can be listen wrongly by the listener and leads to have misunderstanding among them.
Q: How could this have been prevented?
In order to have the effective communication among the individual by which they can
rightly understand the point of view of the speaker. In context to the case study of Maria and the
Pedro, there are various strategies by which the problem can be prevented and these are
explained as follows:
Illustration 2: Interaction of Model of Communication, 2021

Focus of the issue not the person: In this strategy, the receiver try not not take
personally and on the same side express their own needs and opinions in the given job at hand.
This also leads to solve the problem instead of showing control on others. For example, instead
of ignoring the student who is continuously answer questions in the class with the inappropriate
tangents, speak with the student outside of the class and how this mighty disrupt the class and
distracting other student. On other hand, as per the case study, Pedro do not focuses on their
personal consideration as by reacting home he got his wife in the kitchen. This is his consent and
this is the strategy will fix the other consideration of the sender or the receiver.
Emphasis rather than remain detached: The sender must understand and show some
empathy to the listener by which they can have the better approach in the communication. When
the people is showing care for the other person so they better understand the point of other. In
context to Pedro and Maria, they must have the direct communication to each other by which
they can rightly shows their content in the particular point of time.
Be genuine rather than manipulative: The sender must be the honest in saying the
other ways by which they can rightly said the things for having the better consideration in the
market. When the individual is acting with integrity then the receiver can show the interest in the
communication which is also leading to have better communication among the people. In context
to the case study, Maria can ensures the better prospective and can rightly send the message by
which the receiver can understand them appropriately.
Be flexible towards others: It is the main aspects which is related to things that are
conducting in the real world. When the diversity is being established in the real world then it
leads to have more innovation and creativity in the daily lives of the individual.
Value of yourself and your own experiences: These are the better consideration for the
individual as they are having the their own rights and needs by which they can undervaluing
oneself and also encourage the ideas of others.
Schramm 1954
This model has originated in the Shannon-weaver model and this suggest that
communication is the two way path with the message continually passing between the sender and
the receiver. This is the basis for this model in which the message should be understood between
the sender and receiver. This model takes the classic approach in order to explain the flow of

communication. For example, an art professor will not able to explain past participate tense to a
group of second standard students.
Berlo 1960
This is model of communication which helps in outline into six stages that are
communication source, the encoding of the message, the message, the delivery method of he
message, the decoding of the message an the receiver of the message. It is the theory which helps
in analysing the overall consideration of the business and the communication level of the person.
Example of poor communication and how it can be improved:
As the communication problems can leads to create the negative impact on the
productivity, morale and the relationship of the individual. For example, in the workplace, this is
being dominated by the quick replies through emails and detailed can be lost, overlooked. For
the same answering yes to the serious question in an email is not clear as it shows the bad review
to the documents or they have to address he questions properly. For that, it is important to make
email request clear and detailed and make all the responses can be clear before pressing send to
any of the question or the message.

CONCLUSION
From the above report, it is concluded that communication is the medium of passing the
message by the sender to the receiver and make them understandable. As per the given case
study, Maria had said to get the chicken and her husband listen she will be in the kitchen as these
are the rhyming words which also leads to have better impact within the organisation. With the
helps of transactional model, this problem can be eliminate by which they can have the establish
the two way communication which also helps them to better understand.

REFERENCES
Books and Journals
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pp.157-159.
Lee, J., Kim, H., Kim, K.H., Jung, D., Jowsey, T. and Webster, C.S., 2020. Effective virtual
patient simulators for medical communication training: a systematic review. Medical
education, 54(9), pp.786-795.
Simpson, C.G. and Bakken, J., 2021. Collaboration: A multidisciplinary approach to educating
students with disabilities. Routledge.
Chu, G.C., Durdin, F.T., Oshima, H.T., Schramm, W. and Frederick, T.C., 2021. 7. Group
Communication and Development in Mainland China—The Functions of Social
Pressure. In Communication and Change (pp. 119-148). University of Hawaii Press.
Morrell, B.L., Eukel, H.N. and Santurri, L.E., 2020. Soft skills and implications for future
professional practice: Qualitative findings of a nursing education escape room. Nurse
Education Today, 93, p.104462.
Aebersold, M., Rasmussen, J. and Mulrenin, T., 2020. Virtual Everest: Immersive virtual reality
can improve the simulation experience. Clinical Simulation in Nursing, 38, pp.1-4.
Chanana, N., 2020. Employee engagement practices during COVID‐19 lockdown. Journal of
Public Affairs, p.e2508.
Nemiro, J.E., 2021. Developing collaborative behaviours in elementary school students: a
comparison of robotics versus maths teams. Educational Studies, 47(5), pp.521-537.
Hicks, J.M., 2020. Leader communication styles and organizational health. The health care
manager, 39(4), pp.175-180.