Effective Team Work and Communication Assessment 1

This report discusses communication models, verbal and non-verbal communication, advantages and disadvantages of technology in communication, and communication skills. It also includes case studies and references.

Effective Team Work and
Communication
Assessment 1

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Models of communication...........................................................................................................1
Communication Skills..................................................................................................................4
The Advantages and Disadvantages of Technology in Communication....................................6
Conclusion ......................................................................................................................................7
References........................................................................................................................................8

INTRODUCTION
Communication is related to the sending and receiving the information by doing verbal
and non- verbal communication, good communication is very important, it helps the people to
interact both face – face in the online world. Communication is beneficial for survival of humans
as well as for an organisation (Archer and Akert, 2021). It refers to process for creating and
sharing the ideas, facts, views, sharing ideas from one place to another. Communication is
important for expressing their own views and benefit in the career, in professional like
communication helping to understand the other point views and promote the co-operation and
industrial peace. By doing effective communication there are so many barriers are come in
different situation such as emotional barriers, physical barriers, cultural barriers and so on. In this
report it discuss the communication models and define the verbal and non- verbal
communication.
MAIN BODY
Models of communication
1) Shannon and Weaver (1948/49)- This model is a linear model of communication which
provide the framework for analysing that how message are sent or received. This models helps to
explaining that how messages can be mixed up and explicate in the process between the sending
and receiving the message. Shannon is also known as a mathematical theory of communication,
this model helps to find the pressure points which effect the communication.
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Sender- It is the person who share the information and start the process by choosing a message
to send, sender can share the message in different ways may be it orally, writing, through body
language and so on.
Encoder- It is the machine that converts the idea into signals which can be sent from sender to
the receiver.
Channel- The medium of communication is a infrastructure which gets the information from
sender to communicator through to the sender to receiver (Blunt-Vinti, Jozkowski and Hunt,
2019).
Noise- It creates the disturbance or interrupts the message while while it is on the way from
sender to the receiver
Decoder-It is related to the devices which is used by the sender and receiver to sharing the ideas
such as telephone, this device is used for decodes the message into a formate that helps to
understood by the receiver.
Receiver- There is the person which finally gets the message.
Feedback- When the receiver respond to the sender message and reply on those message.
Marie send the message to Pedro but their are some interrupts the message which create the noise
and Pedro heard kitchen instead to chicken. So to resolve this problem Marie need to
communicate clearly or focus on the conversation and confirm the key issues, along with Pedro
need to be an active listener or if they have any problem so they can ask the Marie.
For example- At my workplace, my team leader call me to share the information, but I face
difficulty to understand the message, their some noise may occurs so I tell them to repeat this
again for my clarity and avoid the communication barriers.
2) Schramm (1954)- This model is also know as Osgood- Schramm model of communication.
This model is cyclical model which consist for all essential elements for the communication.
This suggest that communication is done in two-way path with the message continually passing
between the sender and receiver. It is different for the Shannon and Waver, because it include
source, receiver, message, feedback and source note, along with it does not include any noise.
According to the Scram Communication Model, communication is a circular and the sender and
receipt the message to the same person.
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Source- This source is related to those party who send the message and make sure that the
information is useful and relevant. Along with they want to ensure that the receipt can be done
properly read the message, it has to be encoded because it is necessary for the receipt to knowing
the sender (Faiman and Tariman, 2019).
Recipient- It is those person whom the message has been sent, decoding the message is the
psychological process. After getting the message, the stimulate immediately and send to the
brain for interpretation and this process is called decoding. Along with communication is
successful when the receipts correctly interprets the message from the source.
Message- The information communication is through the words character and symbol, it may be
verbal and non- verbal content of communication process.
Feedback and organisation- The reply from the recipient to the sender message are called
feedback, it can be verbal or non- verbal its totally depend on the receiver.
If Pedro ask the Maria that she really did mean ' Kitchen', so this is feedback while helps to solve
the misunderstanding and doing effective communication.
For example- At the time of working my superior share some important information during the
time of meeting, but I am not able to understand that, so I ask my query to them and they answer
me which helps to doing effective communication.
3) Berlo (1964)- It operates the SMCR model and this model is outlined into a six stages such as
the communication source, encoding the messaged, deliver the message, decoding the messages
and message receiver.
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Source- It the sender who share the information to the receiver and putting the thoughts into the
words and it is done with helps communication skills, social system, culture, attitude and
knowledge.
Message- when the person converts their thoughts into words and this process is called
encoding, along with if any messages comprise, so it include content, element treatment
structure, code, so they need to focus is this elements.
Channel- It is the medium which is used by the sender to share the information flows to the
receiver.
Receiver- It is those person who get the message and they try to understand the message and
wants to convey or respond accordingly along with it is called decoding.
To avoid the misunderstanding, sender need to focus that it choice right channel or medium to
share the information, so receiver are able to understand that what they try to saying. Along with
it receiver face problem or misunderstand the information then it they can ask for the feedback to
resolve their quire.
For example- when I send my message to my friend verbally and I need to be focus that I can
write properly, so that they can understand the message properly (Gholamrezaee and
Ghanizadeh, 2018).
Communication Skills
Verbal- communication – It is a interpersonal communication which includes the oral
communication, written communication and sign language. Verbal communication is used for
share the information with other people, along with sender be doing both oral and written
communication. Howsoever many people are use this terms to describe orally, because it totally
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depend that what words the sender choose and how other person heard and interpreted. It is
important to remember that to doing effective communication, sender need to focus that, they are
doing effective speaking and clear their voice so that other person are able to understand the
information . Effective information involve the three main areas such as what word they choose,
how they can say them and how they reinforce them with the other non- verbal communication.
Effective listening is also important to doing effective communication, because when thy
communicate, they spend their energy to considering that what they are going to say that
listening to the other person (Nurullayevna, 2020). To doing effective communication, people
can use different techniques and tools to improve their verbal communication such as
reinforcement, refection, clarification and questioning.
Non- verbal communication- It is the process which conveying the message to the other person
without saying or use any words either written or spoken. This types of communication is mostly
done through facial expression, hand movements, body language, postures and gestures. The
non- verbal communication is unlike the verbal communication, it helps to establishing and
maintain the interpersonal relationship while doing the non-verbal communication. But
sometime it creates the barriers to doing batter communication, because sometime people face
difficulty to understand that what sender is trying to say and they interpret it wrongly way. To
doing proper communication often requires the mix communication verbal and non- verbal
signals to convey the meaning.
Delivery- Verbal communication can transpire over the phone, through e-mails or doing face to
face conversation. But non – verbal communication is happens only when both the parties can
see each other.
Grammar- Verbal communication need to be focus on their grammar while writing and
speaking, but in non verbal communication they need to be more fluid.
Authenticity- Non- verbal communication are more powerful to compare the verbal
communication, because human bodies are more subconsciously to deliver the message that they
are verbally not conveying, because actions speaks louder than words.
Emotions- The facial expression and tone are more often and express the felling more clearly to
compare the words, non- verbal communication is more beneficial for doing emotional
communication.
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Case study- Max is very good in planning or organising the parties such as weeding birthday
parties and so many events, so he decide that he start their business form his home, because they
don;t have enough money and they did all work himself. One such client was Tamara whose
wedding max had organised two years earlier and she loves his work, so Tamara wanted to ma to
plan her parents 50th weeding anniversary for the for the hundreds of guests, Max agree for this
party, two weeks later, Tamar phoned him on his mobile and his landline was busy, but
sometime they answers that and he told her, Tamar said that, she wants party two week early and
max agreed said yes for this, but when the day was come Tamara, her parents are come they see
there are already parties are organisation, Tamara was so upset and max find that there are some
misunderstanding create (Petrova and Riekhakaynen, 2019). So to avoid this types of
communication barriers, max need to be focus and avoid multitasking they need to be more
attentive while doping communication, along with they also wants to convey again that what
other person try to saying or if they do not understand that the message, so they can ask her. If
they focus is this things, so they can avoid barriers and doing effective communication.
The Advantages and Disadvantages of Technology in Communication
Advantages of technology in communication-
No boundaries in communication- Growth of technology helps in removing the
limitation to connect with the people. Now, anyone can communicate with the individual
who is sitting in different part of the world.
Increase the efficiency- It also helps generating the better way to reach the people any
convey the message in most efficient way by neglecting any kind of obstruction.
Fastest way of contacting people- Technological uses in the method of communication
has given an opportunity through which people can contact with each other within a
second. It has reduce the use of old ways of communication such as letter.
Disadvantages of technology in communication-
Difficult to use for some people- Use of technology has been introduced in last few
years, so it is quite difficult to use for those people who belong to the old generation or
form such section of society where there is no awareness regarding such advancement.
Fear of various types of threats- Implementation of technology in communication
could be advantageous but at some time it threats people in different ways like cyber
bullying (Shennan, 2019).
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
Less personal- It does not provide proper privacy to the individual in communicating
with people as these types of technologies generally controlled by some of the
departments (Segerstråle and Molnár, 2018).
Conclusion
The above report went into detail with various topics such as, communication and its
types such as verbal and non verbal communication, which plays an important role in the
organisation. Further more various communication models were also described such as, Shannon
and weaver model, schramm and Berlo which are the most effective models so as to promote the
effective communication along with the feedbacks and expressions of messages through various
mediums. It was concluded from the above report that business communication is considered as
an important part through which, various concepts and understandings can be more clear
including the promoting of effective business relationships.
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References
Books and Journal
Archer, D. and Akert, R.M., 2021. Problems of context and criterion in nonverbal
communication: A new look at the accuracy issue. In Issues in person perception (pp.
114-144). Routledge.
Blunt-Vinti, H., Jozkowski, K.N. and Hunt, M., 2019. Show or tell? Does verbal and/or
nonverbal sexual communication matter for sexual satisfaction?. Journal of sex & marital
therapy, 45(3), pp.206-217.
Faiman, B. and Tariman, J.D., 2019. Shared Decision Making: Improving Patient Outcomes by
Understanding the Benefits of and Barriers to Effective Communication. Clinical Journal
of Oncology Nursing, 23(5), pp.540-542.
Gholamrezaee, S. and Ghanizadeh, A., 2018. EFL teachers’ verbal and nonverbal immediacy: A
study of its impact on students’ emotional states, cognitive learning, and
burnout. Psychological Studies, 63(4), pp.398-409.
Nurullayevna, S.N., 2020. The key of effective communication is pronunciation. European
Journal of Humanities and Educational Advancements, 1(4), pp.5-7.
Petrova, T.E. and Riekhakaynen, E.I., 2019. Processing of verbal and non-verbal patterns: An
eye-tracking study of Russian. In Third International Congress on Information and
Communication Technology (pp. 269-276). Springer, Singapore.
Segerstråle, U. and Molnár, P., 2018. Nonverbal communication: where nature meets culture.
Routledge.
Shennan, G., 2019. Solution-focused practice: Effective communication to facilitate change.
Bloomsbury Publishing.
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