Effective Team Working and Communication

Effective team working and
Communication

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Models of Communication..............................................................................................................3
2.1 Shannon and Weaver (1948).................................................................................................4
2.2 Schramm (1954)....................................................................................................................4
2.3 Berlo (1960)...........................................................................................................................5
Communication Skills.....................................................................................................................6
3.1 Verbal communication...........................................................................................................6
3.2 Non-verbal Communication..................................................................................................7
3.3 Listening................................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Team working refers to work collaborative work of group people to achieve the goals. It
increases efficiency, quality and productivity of the work and build a team spirit.
Communication describe as transfer of information from one person to another using verbal on
non verbal medium. Better communication and team working help in the growth of a person as
well as build quality like team spirit. The report highlights importance of team working and
communication at the workplace. Reports provides example of Maria and Pedro
miscommunication and ways to over comes from it. Models of communication in the report
describe process in which effective communication can be done in the organisation. Report
explains importance of communication skills and its types. Three models in the report cover up,
namely Shanon and weaver, Schramm and Berlo.
MAIN BODY
Models of Communication
Communication models define as organized representation of process that gives idea
ways of communication. It helps in breaking communication from complicated to understand
form and hence helps increasing communication skills (Van Ruler, 2018). There are number of
methods and channels which can be used for communication within the work place for example
by representation graph and pie chart to explain growth of company which is Non-verbal form.
Communication models can be categorized in three types, namely linear model, transaction
model and interactional model. Linear model of communication can be described as one way
communication (messenger to sender) for example transfers of information from hierarchy to
employees in the organisation. Transactional model refer to transfer of information between two
people for example meeting discussion in the organisation, in this both are communicators.
Interactive model is similar to transaction but here media plays role of mediator for example mail
chats. In the below explains three models by Shannon and Weaver (1948), Schramm (1954),
Berlo (1960).
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2.1 Shannon and Weaver (1948)
Shannon and weaver in the year 1948 explain Mathematical Theory of Communication
by publishing it as a article later it become mother of all communication models. It is more of
technological rather than other form of linear.
Concept of model:
In this sender send the message using suitable channel. Encoder is the machine who is
next to messenger and convert message into signals or binary data. In the later stage channel is
the medium which delivered message to decoder (Chilver, 2016). Decoder converts signals or
binary data into message and passes to receiver. Receiver receives the message and provides
feedback according to it. In the mid noise can be possible of environment or people which unable
to transfer the message in exact form.
There are five parts in this model for transferring the information. Senders start the
process of communication with transfer of information through selecting suitable channel.
Encoder is the device which converts’ information of sender into signals or in binary form.
Channel defines as medium though which information is transmitting to receiver (Chilver,
2016).. Decoder receives the information and decodes it for understanding in suitable language.
Noise can create problems in transferring the information.
Explanation of the mode:
In the model Maria encodes the message of take chicken when he was coming to the
home and transfers it to Pedro using technological channel, in this case mobile. Maria
communicate precisely to mobile can easily understand it and transfer it. The message is sent to
Padero in codes through telephonic medium. Latter Pedro receives the message and understands
that Maria wants to see him in the kitchen. In this case mobile act as a decoder and it convert
message into simple language so that can easily understand by Pedro. However, the originality of
message is lost because of Noise. Reason of noise can environment or sound problem in the
background as Pedro working on a building site and hence background noise can convert
message different from what Maria said. Communication problem can be three types, namely
technical, semantic and Effectiveness problem in this model. This model helps to remove
background noise and help to make communication as a two way process.
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