Research Project TITTLE: 3 INTRODUCTION 3 1.1 Background of company 3 1.2 Aims and objectives 4 1.4 Gantt chart 4 TASK 2: LITERATURE REVIEW 5 2.1 Impact of staff training on employee satisfaction 8 TA

   

Added on  2020-07-22

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Research Project
Research Project TITTLE: 3 INTRODUCTION 3 1.1 Background of company 3 1.2 Aims and objectives 4 1.4 Gantt chart 4 TASK 2: LITERATURE REVIEW 5 2.1 Impact of staff training on employee satisfaction 8 TA_1
Table of ContentsTITTLE: ..........................................................................................................................................3INTRODUCTION...........................................................................................................................31.1 Overview of research........................................................................................................31.2 Background of company...................................................................................................31.3 Aims and objectives.........................................................................................................41.4 Research questions...........................................................................................................41.5 Gantt chart........................................................................................................................4TASK 2: LITERATURE REVIEW.................................................................................................52.1 Overview of company and its position.............................................................................62.2 Impact of training and development on employee...........................................................62.3 What are the elements that influence the policies of organisation?.................................72.4 Impact of staff training on customer satisfaction.............................................................8TASK: 3 RESEARCH METHODOLOGY.....................................................................................83.1 Type of research...............................................................................................................93.2 Approach..........................................................................................................................93.3 Data sampling...................................................................................................................93.4 Tools for collecting data.................................................................................................10TASK: 4 DATA ANALYSIS........................................................................................................10........................................................................................................................................................14TASK 5: CONCLUSION AND RECOMMENDATION.............................................................165.1 Recommendation............................................................................................................165.2 Conclusion......................................................................................................................17REFERENCES..............................................................................................................................18
Research Project TITTLE: 3 INTRODUCTION 3 1.1 Background of company 3 1.2 Aims and objectives 4 1.4 Gantt chart 4 TASK 2: LITERATURE REVIEW 5 2.1 Impact of staff training on employee satisfaction 8 TA_2
TITTLE: “To evaluate and determine the effectiveness of staff training and development incustomers satisfaction: A case study of Marks and Spencer”.INTRODUCTION1.1 Overview of researchIn this research area, an investigation evaluate the major causes after which the project ofresearch is being developed by the company. The main purpose of this report is to evaluateinfluence of training and development program impact on consumer satisfaction level. In order toseek effective solution linked with this, organisation will light over some issues or questionsidentified in this paper. The whole activities help in achieving organisational target andperformance of worker meeting the client's satisfaction. Thus, company require to develop thoseoperations and programs which can aid them in meeting the major aim of enterprise i.e.:consumer satisfaction (Cummings and Worley, 2014). In order to draw attention of majorlybuyers and consumers, the company is developing creative service for meeting numerous serviceusers for meeting competitive edge in industry. Thus, this is essential to coordinate the researchproject for updating organisation accurately situation them global and domestic market throughwhich aid them in improving their strategies and policies in effective style. 1.2 Background of companyMarks and Spencer is one of largest United Kingdom based international company whichowns estimated 1,380 stores and more in the whole global trade. The organisation renderretailing commodities and luxury food service with value-added quality and cost effective price.The organisation was initially owned by Thomas Spencer and Michael Marks in 1884 which hasdeployed their business approx. 11 countries along with 798 stores in UK only. The organisationis recently focusing over their expansion of business through using proper marketing andpromotional tools understanding the client's perception (Phillips and Phillips, 2016). As thenumber of social media have emerged in the recent scenario, online media has become morebeneficial mean of executing promotional and marketing techniques, thus, company can workover these elements or mediums for reaching buyers. It is paramount to organise the learning andtraining program for worker after certain time periods in order to meet proper consumer3
Research Project TITTLE: 3 INTRODUCTION 3 1.1 Background of company 3 1.2 Aims and objectives 4 1.4 Gantt chart 4 TASK 2: LITERATURE REVIEW 5 2.1 Impact of staff training on employee satisfaction 8 TA_3
satisfaction. Thus, it will evaluate the work performance change after proper sessions of trainingand learning program within an organisation. 1.3 Aims and objectivesAim: This research report aims “To assess and determine the effectiveness of training anddevelopment among staff in customers satisfaction: A case study of Marks and Spencer”. Objectives:To assess influence of training and development program on worker performance andtheir abilities. To analyse the consumer satisfaction level of Marks and Spencer.To track the change in consumer satisfaction after providing proper training anddevelopment to staff member.1.4 Research questionsWhat are training and development impact on worker performance? What are staff training influence on consumer satisfaction? What are components which influence organisation policies? What are effectiveness of staff training on level of satisfaction among clients orconsumer? 1.5 Gantt chartIn the respected report, investigator should be informed about the achievement oforganisation through providing proper training and development of organisation in order to meetthe satisfaction among clients (Phillips, 2012). Despite it, this also evaluate the major time periodthat undertakes various functions and business operations in major manner that are helping inmeeting the best possible solution. Here is explained the design chart which help in achievingproper decision-making and determined operations within disciplined period of time: 4
Research Project TITTLE: 3 INTRODUCTION 3 1.1 Background of company 3 1.2 Aims and objectives 4 1.4 Gantt chart 4 TASK 2: LITERATURE REVIEW 5 2.1 Impact of staff training on employee satisfaction 8 TA_4

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