This report discusses the concept, importance, and various elements of emotional intelligence, along with associated frameworks and related concepts. It also includes a business case study of Tesco, which has strategies and policies to develop emotional intelligence in employees. The report covers the benefits of emotional intelligence in enhancing employees' morale, self-awareness, and teamwork, along with guidance for managers to develop their emotional intelligence. The report also discusses the impact of the pandemic on employee well-being and remote working.