Employability Skills in the Travel and Tourism Sector: A Case Study of Travelodge

Employability skills in Travel and
Tourism Sector

TABLE OF CONTENTS
Introduction......................................................................................................................................1
LO1..................................................................................................................................................2
P1.1 Develop a set of own responsibilities and performance objectives.....................................2
P1.2 Evaluate own effectiveness against defined objectives.......................................................3
P1.3 Make recommendations for improvement...........................................................................4
P1.4 Review how motivational techniques can be used to improve quality of performance......5
LO2..................................................................................................................................................7
P2.1 Develop solutions to work-based problems........................................................................7
P2.2 Communicate in a variety of styles and appropriate manner at various levels...................8
P2.3 Identify effective time-management strategies...................................................................9
LO3................................................................................................................................................10
P3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals...........................................................................................................................................10
P3.2 Analyse team dynamics.....................................................................................................12
P3.3 Suggest alternative ways to complete tasks and achieve team goals................................13
LO4................................................................................................................................................14
P4.1 Evaluate tools and methods for developing solutions to problems...................................14
P4.2 Develop an appropriate strategy for resolving the problem of labour turnover in an
organisation................................................................................................................................15
P4.3 Evaluate the potential impact on the business of implementing the strategy....................16
Conclusion.....................................................................................................................................17
References......................................................................................................................................18

LIST OF TABLES
Table 1: Formal letter......................................................................................................................8

LIST OF FIGURES
Figure 1: SMART objectives...........................................................................................................4
Figure 2: Maslow motivational theory............................................................................................5
Figure 3: Prioritization time management strategy.........................................................................9
Figure 4: Nine team roles by Belbin..............................................................................................11
Figure 5: Bruce Tuckman team development model.....................................................................13

Introduction
Employability skill refers to the current skills of the employees that are working in the
organization for achieving the common goal. This report will discuss the employee skill
development in the Travelodge organization who is dealing in the hospitality sector which is
based in the UK. The report will also cover some of the motivational techniques which will help
the organization to increase the employee skills. The report will also discuss the time
management strategies which will help to increase the quality of work. Some current issues of
the organization will also be discussed along with some solutions which will help to resolve their
issues like employee turnover. The role of the team members in achieving the organizational
goals will also be discussed in this report.
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LO1
P1.1 Develop a set of own responsibilities and performance objectives
Own responsibilities
In the Travelodge hotel organization, I am working as the marketing manager and my
responsibility is to advertise and promote the attractive accommodation offers in the market for
attracting the customers.
Direct and indirect relationship maintenance: My own responsibilities within the organization
are to maintain the direct as well as the indirect relationship with the internal and external
stakeholders. It is essential for me to influence the customers for taking my organization offers
among all other tour operating organization which is beneficial for business growth and
development (Jackson, 2014).
Take decisions: I have also taken effective decisions with my team members in the favour of the
organization so that personal, as well as organizational objectives can be achieved. I have also
played major roles and responsibilities in the organization are to attract the customers by
spreading the awareness of the hotel packages between the customers.
Follow employment legislations: It is my responsibility while working in the organization to
follow all the employment legislation which is related to the equality, health and safety facilities,
equal wages and working flexibilities towards the employee benefits. It is my responsibility to
follow all the legislation and provide all the benefits to my team members.
Personal objectives
My personal objectives in the Travelodge organization is to increase the number of customers by
attractive them towards our hotel and accommodation packages (Collet et al., 2015). My own
objective is to make an effective marketing team who will work on promoting the brand image in
the market and influence the customers towards our offers, facilities, and packages. My personal
objective is also related to monitoring the performance of my team member against the set
organizational objectives. This setting and monitoring the performance of the team members
help me as well as organization to identify the lacking areas and implement some changes for
further improvement.
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