Enhancing Employee Performance

The content discusses the importance of shaping employee performance to achieve business goals, specifically in the context of ASDA. It highlights that employees who are not performing effectively may face termination, and therefore, companies should recruit highly skilled and experienced workers to boost sales. Additionally, maintaining a friendly work culture, providing rewards and promotional benefits for best performance, and fostering teamwork can motivate employees and lead to improved productivity.

Employability Skills

TABLE OF CONTENTS
INTRODUCTION......................................................................................................................1
TASK 1......................................................................................................................................1
1.1 Own Responsibilities and Performance Objectives.........................................................1
1.2 Evaluating Own Effectiveness against mentioned Objectives.........................................2
1.3 Recommendations for Improvements..............................................................................2
1.4 Motivational Techniques for Boosting Performance.......................................................2
TASK 2......................................................................................................................................3
2.1 Solution to Work Based Problem.....................................................................................3
2.2 Communication at Different Level..................................................................................3
2.3 Time Management Strategies...........................................................................................4
TASK 3......................................................................................................................................5
3.1 Roles of People in a team.................................................................................................5
3.2 Assessing Team Dynamics..............................................................................................6
3.3 Alternate ways to Complete Task....................................................................................6
TASK 4......................................................................................................................................7
4.1 Tools and Methods for Developing Solution to Problem................................................7
4.2 Strategy to Resolve Problem............................................................................................7
4.3 Potential Impact on the Business.....................................................................................8
CONCLUSION..........................................................................................................................8
REFERENCES.........................................................................................................................10

1
INTRODUCTION
In this highly competitive environment it is becoming more essential for every
individual to enhance their skills to raise their performance level. Employers always want a
good technical understanding as well as appropriate knowledge in each subject (Hind and
Moss, 2005). In this concern, individuals must keep on enhancing their employability skills to
make themselves employable. The present report is based on the appropriate information
regarding employability skills required for effective employment. It provides proper set of
knowledge regarding different aspects of employability skills required for general
employment, such as interpersonal and transferable skills.
Further, this report is based on the ASDA Plc which is a British Supermarket and also
serves their services online. In order to achieve their goals and objectives it is important for
individuals to raise their performance and develop their employment skills. It also gives
appropriate recommendations for improving current situation. Through all this, company can
enhance its performance and boost their sales as well.
TASK 1
1.1 Own Responsibilities and Performance Objectives
I have been working for ASDA as an HR Executive and is looking for managing the
employees within organisation. In this context, I am having following roles and
responsibilities:
 To conduct HR planning by identifying the vacant position within organisation.
Further, recruitment for the same need to be done to fill the vacant place at earliest.
 Looking for employee issue is another set of task that I need to look for. In this
respect, meetings and taking feedback on regular basis from employees was the key
part.
 I was even responsible to assess the needs of training and development for each of the
employees and need to convey the same to respective head of department. Further,
arrangements for training also need to be done by me in order to boost overall
competency of organisation.
 Preparing wages and salary for the employees is also part of my responsibilities and
making it sure that salary is credited on due date.
 Surfing on online portals for skilled and talented employees is also been look by me.
Further, I need to make contact with them and arranging their interview.

2
Apart from it, my performance objectives is to fill the vacant position in minimum span of
time. Further, contact to large set of candidates is also been considered my performance
objectives. Additionally, each resources required for training and development must be
arranged by me and no discrepancies must occur in this. I also been monitored on the grounds
of making proper database of candidates and employees working within the organisation.
1.2 Evaluating Own Effectiveness against mentioned Objectives
Upon analysis, it has been evident that I am able to do HR planning in proper manner
and also able to fill the vacant position in minimum time. However, I lack the visionary
approach in this thing and cannot able to forecast the needs of candidates in near future. Due
to this, I cannot do anything in prior which affects my performance. Also, I am able to
discuss the issue of employees but cannot able to offer them option and alternatives very
instantly. For this, I need to take inputs from my senior as well. Many a times, I am not able
to identify suitable candidates for vacant position which certainly hampers my performance.
It is evident that I am able to calculate the salary and wages of employees properly and also
able to credit the same on due date. This act as my strength which helps me in developing
healthy relations with the employees. Also, I lacks decision making factor which I need to
work on instantly.
1.3 Recommendations for Improvements
On the basis of evaluating my performance against objectives, it is analysed that I
lack at different aspects and hence need to work upon to same to shape my personality.
Initially, I need to focus in critical thinking skills so that visionary approach can be
developed. For this, I can read books, articles and other related things so that my thinking
power can be increased. Further, this will help me in improving my decision making skills. In
addition to it, I also need to gain knowledge from my seniors regarding approximate vacant
position in near future. Through this, I can able to take the steps well in advance that aids in
attaining the business objectives in effectual manner. Moreover, I also need to focus on
influencing skills in order to attract more of candidates towards the company (Sandhya and
Kumar, 2011). With all these measure and practice, my skills and quality can be shaped in
appropriate manner.
1.4 Motivational Techniques for Boosting Performance
For the purpose of boosting the performance and skills of employees, it is required to
incorporate varied set of motivational techniques. In this context, ASDA can focus more of

3
incentive and bonus so that employees can be influenced to earn more. This will certainly
help in developing positive environment and hence corporation from employees will
increased. It will even create competition among employees that aids in boosting the overall
performance. Apart from it, recognition and awards is another set of factor that can be
applied to boost performance (Lăzăroiu, 2015). ASDA can announce employee of the month
from every department in order to create sense of achievement among employees. From this,
morale of employees will increase that will eventually assist in booting the performance of
employees. Further, flexible working hours can be practiced by the company in order to
develop work life balance. This is yet another set of motivational techniques that will help in
shaping the performance of employees. Moreover, role and duties can be delegate among
subordinate in order to develop their morale and performance.
TASK 2
2.1 Solution to Work Based Problem
It is important to develop transferable employability skills just to resolve any type of
work based problem. HR manager of ASDA brief out their employees to develop these skills
and also provide training to new staff members so that they can easily manage that particular
business operation. Within all their retail business operations they are facing major issue
regarding employee motivation and satisfaction (Stoner and Milner, 2010). All their workers
are facing issue regarding proper working environment, lack of guidance from top
management team. It develops a demotivation among workers and they are not able to
perform effectively.
In order to resolve this work based problem management team of ASDA need to
develop appropriate strategies among which firstly they requires developing proper
communication with all staff members. It raise their satisfaction level and they can can
perform more effectively with their support (Morley, 2010). Moreover, KPI can be set for all
workers for all their defined job roles. These key performance indicators helps them in
measuring their performance and improving this.
Further, another best way is proper guidance and supervision from top management
team and appropriate suggestions to be given by them for improvements.
Appropriate format for rewards and promotion for best performers can also be best
solution to motivate employees (Cassidy, 2006). Through thus, their performance gets
improved and all business operations of ASDA can run smoothly.

4
2.2 Communication at Different Level
Just to maintain better working environment it is important to develop flexible
working environment. An appropriate work culture can be developed with choosing proper
mode of communication. Here, ASDA can used written communication for different level of
hierarchy such as top management team can give any type of instructions to their workers by
sending them formal E-mails (Gravells, 2010). They can set specific deadlines and time-
limits for each task assigned to individuals.
All policies and procedures need to be shared via written mode of communication. On
the other hand, while working within a team supervision can be done through verbal
communication. Proper monitoring can be done and it also helps in attaining all set business
objectives.
ASDA serves in different fields such as retails food, general merchandise, clothing,
financial services etc. It covers up various levels to work effectively. Here, written and verbal
both communications are having their different importance. In order to maintain better
coordination they are using informal communication method where workers can easily share
information related to production policy (Bridgstock, 2009). It is the best way to develop
appropriate interpersonal relations and raising sales of company through quality production
services.
2.3 Time Management Strategies
In order to resolve all work based problems management team of ASDA can adopt
various strategies for managing their time (Lowden and et.al, 2011). With the help of this
they can complete all tasks in an appropriate manner. For this, they can adopt various
strategies just to provide quality and timely services to their customers.
 Prioritization of work: By the way to setting priority for urgent tasks as well as non-
urgent tasks employee can effectively complete their work on time (Trought, 2012).
Through this, whole important work can get done for the given time frame and it
helps in maintaining positive brand identity of firm.
 Delegation of work: Assigning whole tasks into small sub tasks to different team
members helps in completing given tasks on particular time frame. Under this, an
individual can schedule the work and delegating less crucial work to subordinates
(Gravells, 2010). It helps in decreasing pressure from any specific person and also
helps in completing task with best quality.

5
 Checklist: Management team of ASDA can create checklist where they can mention
appropriate details regarding the work to be completed in a day is entered. With the
help of this list they can monitor their progress and complete the given task timely.
TASK 3
3.1 Roles of People in a team
ASDA possess multidisciplinary team that works for excellence and customer support
every time. However, there are certain set of key roles that been played by people in a team.
This has been demonstrated through Belbin’s team role model underneath:
People Oriented Roles
o Coordinator: He is the person that assist and monitors the performance of each
individuals. (Belbin – the Benefit. 2007)
o Resource Investigator: This person comes with different set of ideas and suggestions
that aids in shaping the progress of company.
o Team Worker: He is actually responsible to develop team coordination in order to
boost team performance.
Action Oriented Roles
o Implementer: This person actually implement the ideas and take initiatives every time.
o Shaper: He aids in shaping the performance of employees in desired manner.
o Completer Finisher: This member ensures that each set of tasks are completing on
time or not. Corrective measures are been taken through him.

6
Figure 1: Belbin Team Role
(Source: Belbin – the Benefit. 2007)
Thought Oriented Roles
o Specialist: This person possess the knowledge of different fields and specialisation
which eventually support in taking appropriate decisions.
o Plant: His motive is to develop new ideas so that ASDA can attain success by
remaining ahead from its competitors.
o Evaluator: This person is actually assessing the ideas that tracks pros and cons of
every decisions (Lăzăroiu, 2015).
3.2 Assessing Team Dynamics
Team dynamics is simple word can be assessed as a ways in members interacts and
behaves in a team. It consist of psychological factors that aids in boosting coordination
among team and aids in attaining objectives. Since, ASDA attracts different set of employees
from different background which leads to issue of cultural diversity that can affect team
dynamics. It is required to bridge the gap of culture so that employees can make interaction
with each other in proper manner. Beside this, proper training and development session must
be offered to employees so that concern of employee disputes and rivalries can be resolved
(Dobre, 2013). This can affect the team dynamics and need to be addressed through
counselling and other related tactics. Additionally, formal approach must be ensured within
team of ASDA so that set objectives can be achieved in an effectual manner.

7
3.3 Alternate ways to Complete Task
In order to develop interpersonal and transferable skill, ASDA can considered
different set of alternatives. For this, external trainer can be hired so that specific knowledge
can be shared among the employees. This will help in giving specific learning that aids in
attaining the business objectives in appropriate manner. Additionally, seminars and
conferences can be attend by employees so that they can able to gain learning on current
practice of business. Also, personality development session can be arranged on regular basis
in order to boost the interpersonal skills of employees at ASDA. Cross team training can even
be impart so that skills can be shared among employee and overall competency can be
increased. It is one of the cost effective and sound measures to transfer the skill at workplace
(Georgiadis, 2014). Regular training session on specific aspects will also help employees in
enhancing the interpersonal skills. Hence, all these measures can be considered by ASDA to
complete the task in appropriate manner.
TASK 4
4.1 Tools and Methods for Developing Solution to Problem
ASDA is one of the fastest growing retail supermarkets. In order to maintain their
brand image it is highly essential for them to incorporate appropriate tools and methods
through which they can resolve their management problems.
Self-assessment forms need to be filled out by all their workers where they can
monitor their work progress (Finch and Fafinski, 2014). It helps them in making progress in
all their working. Through this, individual can measure loopholes int his/her performance and
also try to overcome with this problems.
All the staff members of ASDA feeling highly pressurized due to increasing work and
deadlines. They need to match their daily target due to which they are not able to enhance
their performance at best level. It may leads to decrease the overall sales of company. For the
same, one of the most effective way to maintain total work quality and resolve all the
problems is to define specific job roles and responsibilities to employees (Hind and Moss,
2005). Further, feedback’s can be taken from employees regarding working environment as
well as work pressure. Resolving various issues faced by workers raise their confidence level
to work hard.
MIS system can be developed where workers need to put their daily reporting with
completed as well as pending tasks. Supervision is another most effective method way
through which company can gain information regarding employee behavior. With the help of

8
this method better strategies can be developed by management team just to resolve all the
issues faced by company and their workers (Bridgstock, 2009). Preparing checklist and time-
frame is another most effective technique to achieve targets on set dates. All these ways and
techniques raise the satisfaction level of employees and motivate them to work hard. Hence,
overall sales of company can be enhanced by developing appropriate solutions.
4.2 Strategy to Resolve Problem
In order to resolve present problems regarding demotivation and poor performance
ASDA need to take certain strategies into their consideration such as:
Time-frame need to be set for each specific tasks just for completion of important
tasks first. In addition to this, target can also be set for completing each tasks so that
duplication of work can be reduced. With the help of both these ways sales can be enhanced
as workers are clearer about their target (Stoner and Milner, 2010). It motivates them to
perform more effectively and achieve their set target. Regular follow up need to be taken so
that professional culture can be maintained and workers put extra efforts to complete their
tasks on given time limit. All their efforts can be set out by achieving their business
objectives. Moreover, regular follow ups need to be taken and through this management team
can also get connected with their workers (Cassidy, 2006). It boost up their confidence level
and they can make appropriate communication with each other. Various rewards and
appreciation can be given for best performance. On the other hand, all those staff members
who are not able to perform their tasks effectively they can get terminated for their job
profiles. Moreover, they need to recruit highly skilled and experienced workers so that they
can enhance their sales (Gravells, 2010). In this concern, employees who have fear from
termination can easily boost up their performance and try to achieve all the given specific
targets.
Further, maintaining friendly work culture and providing several rewards and
promotional benefits for their best performance motivates them to perform more effectively.
It is the best way to reduce the work based problems and easily enhance the sales of the
company.
4.3 Potential Impact on the Business
After applying all the above mentioned strategies company can enhance its sales in
positive ways. Through all set target workers can raise their level of performance and try to
provide best quality series to all their customers. ASDA is operating in various sectors and
within this competitive environment it is becoming important for them to maintain their

9
brand image. One most negative impact that may occur on their performance is termination
of workers but on the very next hand it creates pressure which will aids in boosting overall
sales volume (Lowden and et.al, 2011). From the whole above mentioned strategies company
can develop best potential and skills among their employees and boost their morale to work
hard. By providing rewards and promotions company can set an example for other workers
which raise their confidence level to word more effectively. It also provides positive support
to all workers to raise their performance standards. However, motivated workers keeps
workplace more happening and it develops positive culture among organization (Gravells,
2010). This all ultimately leads to provide best quality services to customers that result into
rise in productivity of company as well.
CONCLUSION
On the basis of present report, it is evident that business can attain its goals by
shaping the performance of employees in appropriate manner. Company like ASDA can
arrange regular training and development session for boosting the employee performance and
also to shape the personality of employees. In addition to it, working in a team is one of the
key aspect of business operation, hence focus must be laid on it in order to attain the goals in
appropriate manner.

10
REFERENCES
Books and Journals
Bridgstock, R., 2009. The graduate attributes we’ve overlooked: Enhancing graduate
employability through career management skills. Higher Education Research &
Development. 28(1). pp.31-44.
Cassidy, S., 2006. Developing employability skills: Peer assessment in higher education.
Education+ training. 48(7). pp.508-517.
Dobre, O.I., 2013. Employee motivation and organizational performance. Journal of
Management and Socio-Economic. (1).
Finch, E. and Fafinski, S., 2014. Employability Skills for Law Students. Oxford University
Press.
Georgiadis, G., 2014. Projects and team dynamics. The Review of Economic Studies.
Gravells, A., 2010. Delivering Employability Skills in the Lifelong Learning Sector. SAGE.
Hind, G. D. and Moss, S., 2005. Employability Skills. Business Education Publishers,
Limited.
Lăzăroiu, G., 2015. Employee Motivation and Job Performance. Linguistic and
Philosophical Investigations. (14). pp.97-102.
Lowden, K. and et.al., 2011. Employers’ perceptions of the employability skills of new
graduates. SCRE Centre and Edge Foundation.
Morley, L., 2010. Producing new workers: Quality, equality and employability in higher
education. Quality in Higher Education.7(2). Pp. 131-138.
Sandhya, K. and Kumar, D.P., 2011. Employee retention by motivation. Indian Journal of
science and technology. 4(12). pp.1778-1782.
Stoner, G. and Milner, M., 2010. Embedding generic employability skills in an accounting
degree: development and impediments. Accounting Education: an international
journal. 19(1-2).Pp. 123-138.
Trought, F., 2012. Brilliant Employability Skills. Pearson Education Limited.
Online
Belbin – the Benefit. 2007. Belbin Team Roles. [Online]. Available through: <
http://www.leadershipsolutions.co.nz/belbin_benefits.cfm>. [Accessed on 15th April
2017].