Employability Skills Report

This report analyzes the importance of employability skills in the context of Travelodge Hotel, a leading hotel chain in the UK. It explores the role of these skills in achieving individual and organizational goals, examines various motivational techniques, and provides recommendations for improving effectiveness. The report also delves into team dynamics and problem-solving strategies, highlighting the significance of communication, time management, and technological proficiency in a modern workplace.

EMPLOYABILITY
SKILLS

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Developing own responsibilities and performance objectives as well.............................3
1.2 Evaluation of self effectiveness based on predetermined objectives.............................4
1.3 Recommendations for improving effectiveness...............................................................4
1.4 Motivational techniques for improving quality performance...........................................6
TASK 2............................................................................................................................................7
2.1 Solutions related to work based issues.............................................................................7
2.2 Communicate in a variety of styles and appropriate manner at various levels................7
2.3 Effective time-management strategies.............................................................................9
TASK 3............................................................................................................................................9
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals........................................................................................................................................9
3.2 Analyse team dynamics..................................................................................................10
3.3 Alternative ways to complete tasks and achieve team goals..........................................10
TASK 4..........................................................................................................................................11
4.1 Tools and methods for developing solutions to problems .............................................11
4.2 An appropriate strategy for resolving a particular problem of labour turnover.............12
4.3 Evaluating the potential impact on the business of implementing the strategy.............12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Employability skills refer to skills of an employee that form an integral part of an
individual's personality. Main aim of every business today is achieving success or profitability.
Developed employment skills help in growth of an individual on a long term basis. Employment
skill is a quite wide framework which includes long term decisions that are imposed on
employees and all other individuals employed in an organisation. In this report, Travelodge hotel
has been chosen in this report for analysing effect of employability skills on individuals.
Travelodge hotel limited is a private business concern. It is a chain of 500 hotels that is located
in UK. This report lays emphasis on developing roles and responsibilities by which objectives
can be achieved. SMART tool has been used in this report for evaluating performance of an
individual. Furthermore, this report considers various motivational skills and tools for improving
quality of performance of an individual at a given point of time.
TASK 1
1.1 Developing own responsibilities and performance objectives as well.
Skills and knowledge of a person are quite interdependent. Skills of an individual are
generally determined by his educational qualifications as well as interactions with external
environment (Andrews and Russell, 2012). I have been employed as a manager in Travelodge
hotel and hence for my personal assessment and evaluation, I preferred choosing SMART tool.
With this technique, I was able to understand my roles and responsibilities a lot better. As per
SMART, there were certain roles and responsibilities that were to be fulfilled by me.
 Assess my learning skills related to current projects and tasks assigned.
 Practice effective decision making to resolve conflicts.
 Identification of key skills that is necessary for performing a task.
 Evaluate opportunities that are available in surrounding environment of business.
Performance objectives: Setting effective and achievable objectives within a set time frame
is a quite complicated process. For setting objectives I will need to carefully evaluate and assess
my own strengths and weaknesses. Objectives which I choose for myself are stated as under:
Application of different systems through which performances can be raised of employees:
Individual appraisal systems for every employee act beneficial for me in enhancing performance

of employees. Main techniques that can be used here are increasing level of salary, bonus
payment etc. Also staff members should be promoted as per their strengths as weaknesses.
Time management: Time management forms an effective part of a manager's skill. As a
manager I will have to focus on my time management skill so that in turn I can develop other
employees' skill also. This will lead to timely completion of tasks assigned.
All these measures greatly help me in setting my own objectives and responsibilities and
also analysing my strengths and weaknesses. A lot of other measures can be used such as
maintaining direct relationships with employees, decision making and so on.
1.2 Evaluation of self effectiveness based on predetermined objectives
I had adopted individual appraisal system at Travelodge hotel for employees so that they
can be easily motivated and trained. This method helped me a great deal in reducing labour
turnover rate of employees and also they developed a sense of belongingness towards hotel.
Enhancement of salary levels and providing bonus to staff members helps me in timely achieving
targets of a hotel in a set time frame. Training and effective communication helped in developing
effective relationships between employees working in hotel (Chalamwong and et. al., 2012).
Hospitality sector is fastest growing sector of UK. It employs large number of people together
and helps in growth and development of a nation at a very rapid rate.
One more technique that is used by me is performance appraisal with the help of
production, personnel and judgemental data. In this technique various rating methods can be
taken into consideration namely ranking, paired comparison and so on. With the help of these
rating methods, I will be able develop myself as well as employees. Also, I will be able to assign
roles and responsibilities to employees as per their strengths and weaknesses.
1.3 Recommendations for improving effectiveness.
Professional Skills Current level of
development
Example Ways of improving

Communication Below average Communication
process of Travelodge
hotel is quite disturbed
and lengthy as there is
no direct way of
communication
between employees to
employer.
Training sessions
should be arranged for
developing effective
communication
channels.
Leadership Average This skill is quite
developed and I was
able to lead my team
and deliver projects to
clients.
This skill of mine
needs a little more
efficiency and
development for
which I need to take
feedback from
subordinates and
evaluate them
carefully to remove
any barriers in
leadership process.
Time management Average Time management
skill was quite
inefficient due to
which a lot of activities
got postponed from
their deadlines.
This skill can be
improved by
practising effective
time management and
using effective
communication
strategies.
Technology Skills Poor Many employees lack
technical skills namely
file saving, data
sharing and online data
Employees need to be
given 2-3 weeks
training about basic
technology.

transmission. Also they
lack skills about new
machinery.
Technology based
seminars should be
arranged where they
can even learn about
new machinery and
how it is to be used.
These are few basic skills that need development. These skills will further lead to cost
minimisation, goodwill improvisation and so on. Managers of Travelodge hotel focus on offering
excellent quality services to its clients.
1.4 Motivational techniques for improving quality performance
Motivation is a quite a vast process which includes both internal as well as external
forces. These forces act responsible for performance of individuals. There to maintain a balanced
motivation level in employees, managers provide training and development to employees of
Travelodge hotel. Motivation theories used by managers of Travelodge hotel are explained as
under:
Theory X: This motivation theory is considered by leaders and managers iun assessing
behaviour of employees and check their level of motivation. When this theory was introduced in
Travelodge hotel it was analysed that employees tend to get demotivated quite easily . Due to
this, they also neglect their responsibilities whenever they get a chance (Cunningham and
Hillier, 2013). So managers find out ways which they can use to motivate their employees.
Theory Y: This theory was used used by managers of Travelodge Hotel when their
employees and subordinates demanded independence while working. By evaluating employees
based on this theory, it was assumed that employees were self sufficient and responsible that they
can handle their tasks single handedly.
Maslow's Need Hierarchy theory: This theory studies various needs of employees.
Employees get motivated once their needs are fulfilled as per this theory. Basic needs of
employees are classified into five basic categories namely physiological, safety,love or
belongingness, self esteem needs and self actualisation needs.
Physiological needs: It includes basic needs such as food water shelter and so on.
Safety needs: It includes basic safety of employees such as health security, safety , morality of
employees and so on.

Love or belonging: These needs are intangible in nature and include good supportive
subordinate, a healthy working environment and so on.
Esteem needs: Esteem needs are considered as confidence, achievement, respect from other
companions etc.
Self actualisation: This is highest level of need theory. This needs infuses factors such as
creativity, spontaneity, lack of prejudice and so on.
TASK 2
2.1 Solutions related to work based issues.
There are numerous issues in each and every business concern. These further lead to
higher complexities and conflicts in day to day business operations which further leads
ineffective working environment in Travelodge hotel. This mainly happens due to difference in
thinking capacity of individuals.
Problems: There are three major problems of Travelodge hotel are employee retention
due to unfavourable working conditions, lack of effective communication hampers growth of its
businesses in competitive market and lastly technology backwardness of employees leads to
delays.
Problem analysis: This happens to be first step of problem solving process. This includes
analysis of issues of employees such as lack of communication, employee retention and so on
( Guzman and Choi, 2013).
Finding solutions: As a manager, I will have to assess problems of employees and
solutions to them. For problem solving, I have evaluated various problems and used corrective
measures which are as follows:
Adopting effective communication strategies so that employees can easily convey their
problems to managers.
Providing proper and effective way of training sessions in technical and technological
areas which helps managers in retaining experienced staff members for a longer time.
Therefore, all the above mentioned points will be very helpful in resolving issues and
problem that are creating problem in operating business in an effective manner

2.2 Communicate in a variety of styles and appropriate manner at various levels.
Communication is essence of every business concern and supports its business operations
and working culture. Travelodge hotel focusses towards providing effective training ot its
employees. It helps them in becoming kind as well as humble in their approach. Various methods
of communication used by Travelodge hotel are explained as under:
Verbal: This method involves bodily gestures as well as movements. It is a form which involves
oral communication.
Non Verbal: Communication that involves transferring information by writing it down is known
as non verbal communication (Deeley, 2014).
Formal and informal feedbacks: Feedbacks are generally gained by customers and present
employees. It can be both formal and informal. It helps in finding issues that need to be resolved.
Letter
To,
Senior Manager
Travelodge Hotel, London
26 December, 2018
Respected Sir,
As a manager, I have analysed that Travelodge hotel is going through three major issues
namely technologically deficient manpower, employee retention and cultural differences. All
these factors are hampering performance of hotel in market. So for improvement, it has been
decided that proper training sessions will be conducted for employees. Furthermore,
performance of employees will also be measured on a timely basis. Managers must make
effective communication policies that lead to reduction of communication policies.
Yours sincerely
Lewis
Travelodge Hotel
To: All Staff Members
From: Manager

Date: 23 December, 2018
Subject: Issues faced by hotel
Travelodge hotel has been going through numerous issues as per detailed analysis. Also it
has been found out that productivity and profitability of hotel has decreased to a great extent.
Thus this memo states issues of employees. As a manager, I have decided that employees need
to be given specialised training. Also employees are given appropriate monetary and monetary
benefits for increasing motivation.
2.3 Effective time-management strategies.
Time management is a basic necessity in every business concern. It is very important to
maintain a timely balance I each and every task. There are numerous strategies are time
effective in nature. These strategies are further explained as :
Prioritising workload of employees: This is first step of time management process. As
per this strategy, tasks are assigned and mentioned based on priority and schedule. It helps
employees of Travelodge hotel to complete their work on time (Dhar, 2012).
Setting objectives: Setting up objectives are necessary so that employees have an idea
what they have to achieve. This acts as a guiding tools for both employees and managers. An
analysis of growth is done before assessing objectives.
Making and keeping appointments: This step deals with maintaining a systematic
record of day to day activities and processes. It further includes important upcoming
appointments that guides an individual about the activities that are to be done on prior basis.
TASK 3
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals.
Belbin theory is used by managers of Travelodge hotel for understanding responsibilities
and roles that provide effective guidance to employees. This theory is classified into three major
categories which are explained as under:
People oriented role: People are classified into three major types as per this role such as
co-ordinator, team worker and resource investigator. Co-ordinator is a person who co-ordinates

every person's tasks. Team worker is a person who supports entire team and assigns roles to
employees.
Action oriented role: In this part, employees accept challenging roles in order to be role
models for other employees as well. These people also play roles of implementer who takes
initiatives. Lastly they behave as finishers who eliminate errors within any task performed.
Thought oriented role: This step involves generating new and innovative ideas that help
businesses to compete in market for a longer period of time. It mainly comprises of plants and
specialists (Dhiman, 2012). An example of it is technicians who can perform in a more skilled
way rather than untrained professional.
By using this approach, managers of Travelodge hotel ensure that all tasks are
performed efficiently and also roles are allotted after evaluating behaviour and
characteristics of employees.
3.2 Analyse team dynamics
Team dynamics are the unconscious and mental forces that affect the way of a team's
behaviour and performance. Team dynamics mainly act as the relationships between members of
a group that are allotted connected tasks within a company. They studied the roles and
responsibilities and have a direct output on productivity. Team dynamics are designed by the
nature of the team's work, the identity within the team, their attitudes towards their teammates
and along that, the surroundings in which the team is working. Team dynamic can be adequate-
when they evaluate the overall performance and come out with the best individual team workers
(Jones, Torezani and Luca, 2012). On the other hand, they can also be inadequate- when they
cause disputes, demotivation and prevent the team from achieving the goals and objectives.
Team dynamics are very crucial part of working life. They can have big impact on the
profitability of a firm, company reputation, and many more. However, team dynamics are often
neglected or disregarded. This can have a significant effect on the way a team is working. Other
than this, an effective team dynamic requires respect for one another, share the decision making
power and should shared the responsibility for mistakes and successes.
3.3 Alternative ways to complete tasks and achieve team goals.
An organization is made up of more than one person. employees have to achieve both
long-term and short-term goals. The problem is that, motivating the other employees to work

hard for achieving goals is not easy as it seems. There are various alternative methods which are
accurate and they are based upon the philosophical ideas. This is to declare that company can
achieve their goals and objectives if their team mates have effective communication and
interaction process. If there is gap in the communication process of team mates then, it is
impossible to deal with the disputes or conflicts and most significantly the sharing of information
could also become highly ineffective. Therefore, the alternatives involves the establishment of
proper communication. Other than this, the sense of respect is required to be created among the
team mates (Ju, Zhang and Pacha, 2012). It also helps in building the healthy relationship
between individuals and team mates. Therefore, in this way, these alternatives could put into
practice for the accomplishment of goals and objectives.
TASK 4
4.1 Tools and methods for developing solutions to problems
Every organization have to face various difficulties and problems for running business.
Similarly, Travelodge has also gone this phase which need to be solved. There are effective tools
and methods for developing solutions to problems which are described below:
SWOT analysis- It is one of the tool which is to be considered while undertaking any
decision in the organization. SWOT analysis goal is to acquire an understanding of internal and
external factors which are unfavourable in achieving the objectives of the organization. An
impressive SWOT analysis should be able to highlight the positive tangible and intangible
attributes of Travelodge, which gives them a competitive side. It should certify that the
companies Strengths are evaluate in contrast to the competition as whatever is good in the
present is Satisfactory (Durrani and Tariq, 2012). This tool should also focus on the weaknesses
of Travelodge, as they propose an opportunity to advise where to do modification as whatever is
poor in the present is the weakness of company. Furthermore the opportunities that Travelodge
has in the terms of their profitability and development must be well defined and feasible ones as
good in the future is an opportunity for the company. At last the SWOT analysis must point the
major and minor threats which are faced by Travelodge Hotel as the things which are bad in the
future is a threat for organization.
Brainstorming – On the other hand, Brainstorming is a strong technique with group of
peoples. This is used to create new ideas and solves problems of an organization. An effective

brainstorming session is able to determine the opportunities and issues, derive different possible
reasons of a problems, analyse an problem with several opinions and come with an effective
solution within the less time.
4.2 An appropriate strategy for resolving a particular problem of labour turnover
Travelodge is losing their market assets because their employees are technically and
technologically backward and deficient and so they are facing heavy loss. Before following the
strategies ,first Travelodge should find out where the problem is and what the problem is all
about. The Strategies Travelodge can follow to solve this problem are outlined below:
 Algorithms : An algorithm is a stepwise process which always return accurate solution.
An algorithm guarantees to produce correct answer of a solution. This strategy is not
practical as this is very time consuming (Gamble, Patrick and Peach, 2010). For
example- Travelodge is trying to find out all of the trips of this year done by their
company using an algorithm, so this would take long time to evaluate.
 Heuristics : Heuristics is a mental rule-of-thumb strategy that may or may not work in
certain circumstances. This Strategy does not produce accurate solution always. But
through this strategy, people can easily solve the complex problems and decrease the total
number of possible solutions to make it achievable.
 Trial-and-Error : Trial-and-Error Strategy of problem solving involves trying number of
different solutions and eliminating those solutions which do not work. This strategy is
good when the company have very limited solutions available.
4.3 Evaluating the potential impact on the business of implementing the strategy
, there are positive effects of these business strategies on Travelodge hotel, if these
Strategies are follow in an appropriate manner. All of the strategies involve that the Travelodge
hotel can build their reputation on the employee-centric organization. Through these strategies
employees can gain their skills (Gbadamosi and et. al., 2015). This feature can enable those to
acquire talent and potentially skilled employees which in future can lead towards the better
performance of the company. Thus, these are the particular positive impacts on business of these
strategies.

CONCLUSION
From above mentioned report, it has been concluded that skills and knowledge are an
integral part of a person's personality. Individuals should always focus on enhancing their skills
in order to achieve goals and objectives on a timely basis. Skilled and talented workforce is
assumed to be a asset for every business concern as they help in attaining set goals and
objectives in an appropriate and achievable time frame. Managers should inhibit training and
development programmes in their organisation to develop personality of their employees. This
process helps individuals in gaining confidence and motivation. Skills also build up confidence
level of a person.

REFERENCES
Books & Journals
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Innovative Secondary Education for Skills Enhancement, Thailand Development
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processes. Education+ Training. 55(1). pp.37-51.
de Guzman, A. B. and Choi, K. O., 2013. The relations of employability skills to career
adaptability among technical school students. Journal of Vocational Behavior. 82(3).
pp.199-207.
Deeley, S. J., 2014. Summative co-assessment: A deep learning approach to enhancing
employability skills and attributes. Active Learning in Higher Education. 15(1). pp.39-
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Dhar, S. K., 2012. Employability of Management Students in India: Some Concerns and
Considerations.
Dhiman, M.C., 2012. Employers' perceptions about tourism management employability skills.
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Durrani, N and Tariq, V. N., 2012. The role of numeracy skills in graduate employability.
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