Employee Development: Analysis of HRD Environment, Training Needs, and Force Field Analysis

This document discusses the importance of employee development in a dynamic work environment. It analyzes the human resource development environment, including threats and opportunities. It also explores the demands of the environment on the HRD department and discusses how HR can analyze future training needs. Additionally, it includes a force field analysis for decision-making. The document is relevant to the subject of employee development and is suitable for courses related to human resource management or organizational development.

Employee development.

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Q1 Analyse human resource development environment of a company. Describe threats and
opportunities of HRD in environment and demands of environment on HRD department.....3
Q2 force field analysis..............................................................................................................6
Q3 Discuss how HR would go about analyzing the future training needs by using the
Analysis Phase Diagram...........................................................................................................8
Q4 Two days workshop for managers on effective feedback skills.......................................11
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Employee development is a process through which the employee goes under various training
programs assigned by the company in order to enhance their skills and in order to gain new skills
and knowledge. Employee development is an essential process as the current work environment
is dynamic and training is required at every stage of workings. It is important for both employer
and employee to understand the importance of training as it will help the employee in increasing
productivity and will also increase the efficiency of employee. In context to Amazon, it is a
multinational technology company and one of the big five companies of U.S. the company was
founded by Jeff Bezos in the year 1994. the company has 1298000 employees and are providing
services worldwide. The company is one of the most influential cultural and economic forces in
the world and is considered to be the world’s most valuable brand. In this report human resource
development environment is discussed and the opportunities and threats are also given. Also the
importance of change in organizational culture is discussed. The requirement of training and the
benefit of training is given along with an analysis diagram which provide need of training. In this
report information related to workshop creation is also given.
MAIN BODY
Q1 Analyse human resource development environment of a company. Describe threats and
opportunities of HRD in environment and demands of environment on HRD department.
The human resource environment of Amazon is really good but this environment is achieved
after making several changes in the policies of the company. The company understands the
importance of its workforce and is aware of their valuable contribution in the success of the
company (Abdelmotaleb and et. al., 2018.). The company knows that the pressure on employees
in technological companies are very high and are trying to do as much as possible for the benefit
of employees. The company has improved its human resource management by using cloud
based services in order to enhance the capabilities of human resource management department.
The company is providing certain benefits to the employees such as:
Time off: The employees of the company can get paid time off apart from the paid
holidays and leaves provided by the company in order to recharge and relax themselves. The
company believes that this will increase the productivity of the employee.

Career choice programs: The company sponsor a program which will pay 95% of the
tuition fees of the employees in order to develop their skills such as medical technicians,
paralegals, robotics engineers and solar panel installation professional (Aguenza and et. al.,
2018.).
Opportunities
Positive trends in field: It will help the employee in gaining knowledge about the
positive trends that are going in to the market. It will help the employee to develop their skills
according to the trend and can help the organization in achieving their goals and objectives. It is
important for the employee to be in trend so that the company can enjoy the benefits of
knowledge of employee.
Enhancing education: The training will help the employee in enhancing the education
that they have. The training is like an addition in the knowledge set of employees in order to
enhance their education as well as performance (Ahmad and et. al., 2020.). Training will help the
employee in gaining knowledge regarding the activities and workings of the company. It will
also help the employee in better understanding about the operations of the company which will
ultimately help the company in increasing production.
Strengthening the network: Training will help the employee in strengthening their
network and it will allow them to make sure that they are getting benefit from that networking. In
business world the best quality or skill that an employee can have is to make network easily. By
networking with large amount of people the employee can get a chance to develop their skills
related to their field for the betterment of the company.
Utilizing skills in different ways: Once the skill is gained by the employee those skills
can be utilized by them in many different ways and in many different tasks. The same skill
become the advantage for the employee as well as for the company (Alhan and et. al., 2020.). It
is important for the company to utilize those skills effectively and efficiently so that the skill can
be utilized properly. These skill will enhance the capabilities and abilities of an employee and
will help them in increasing their productivity and efficiency. When one skilled employee can
manage the work worth of two employees then it is definitely beneficial for the company and
will also saves cost.
Enhancing personal development: The training and development of employees are not
only beneficial for the company but are also beneficial for the personal development of the

employee as the skills and knowledge are gained by the employee and not the company. The
employee feel greater satisfaction and value when they are skilled. It will also help the company
in retaining the talented employees and reducing employee turnover ratio (Areiqat, A.Y. and Al-
Doori, J.A., 2018.). As the employee is satisfied with the job and are feeling valued by the
company it will increase their productivity which will be beneficial for the company.
Threats
Negative trend in the field: Not all the trends in the market are positive and requires
training for employees. Some trends can be negative which can provide false knowledge to the
employees and cab decrease their performance. The company needs to choose the training
program, for the employees with utmost care in order to make sure that they are getting training
for the skills that are actually required and not bad for their performance.
Competition: In the field of employment their is high level of competition. It is important
for the employees to work on their skills and increase their skill level in order to sustain in the
company. Their is lot of talent in the market and the company will choose only those who have
the best skills (Berber, N. and Lekovic, B., 2018.). The company wants to retain talented
employees and wants to create a talent of pool which can help them in achieving their goals and
objectives.
Training and education obstacles: Their can be some obstacles or hurdles that can
hinder the knowledge and skills of an employee. The employer needs to identify the obstacle and
make sure that the company is providing adequate training and development to their employees
so that their skills and knowledge can be enhanced and the employee can work with fuller
productivity and capacity.
Limited ability to develop: One of the major threat that can hinder the knowledge and
training of the employee can be his or her ability to learn. If the ability of learning is not good
then their will be no benefit of the training that the company is providing and it will also not help
the employee in developing their skills and knowledge (Bibi and et. al., 2018). The willingness
and ability to learn are the two most important aspect that the company must look forward for
before providing training to the employees.
Demands of environment
Focus on strategic human resource issues: The focus on the human resource department
must be on the issues that are related to strategic human resource. Functional and operational

level issue will only arise after the issues of human resource arise. As if the human resource
department is not able to appoint a right person for the right job then it will be very difficult for
the company to work efficiently.
Proactive actions: The human resource department must have a pool of talent that is
already prepared by them in order to have talented employees as and when needed by the
company (Caldwell, C. and Peters, R., 2018.). Also the human resource department must
proactively analyse the need for training and development of employees according to the culture
of the organization in order to make sure that when the time comes the employees are already
working their level best for the organization.
Developing integrated HR system: The human resource department of the company must
develop an integrated human resource management system so that they can avoid any mistakes
and can also understand the loop holes. It will help the department to create a more efficient
working environment and will also help in managing the issues of the employee with utmost
care.
Working as change agent: The another task of the human resource department of the
company is to work as a change agent. As the culture and environment of the company is
constantly changing, it is important for the HR department to understand the constantly changing
environment and act according to that so that the company can get benefit of these changes.
Marketing HR’s potential contribution
Q2 force field analysis
Force field analyses is a framework that helps the company in determining the forces that are in
favour of the decision and the forces that are against the decision of the company.this framework
is an aid to business decisions and are often applied in the management of organization in
context to change management, implementation of change and strategic planning regarding
change. The framework was developed by Kurt Lewin in order to look for forces that ca drive
the organization towards their goals and objectives and the forces that can block the organization
from achieving its goals and objectives (Cumberland and et. al., 2018.). In context to amazon,
they want to make changes regarding upgradation of the IT system. The forces that are in the
favour o the decision can look for three aspects that are cost of making decision, its impact on
the productivity, opportunities and benefits for the company as well as employees. Each forces
are given value from 1 to 5. the bigger the number the bigger will be the impact.

Forces with change consider the factors such as
Improved customer response time: The forces that are in the favour of the change were
thinking about the improvement in the response time of the customer which will be highly
efficient and which is why the value to be given is 5.
Higher margins: The company will be able to increase their profits and one of the major
objective of the copay is profit maximization which can help the company in attaining success in
the market. The value of this factor will be 3 (Davis, P. and Amirbekova, D., 2019.).
Improved access: The customer will have improved services from the organization and it
will help the company in having a better access to the consumer which will help the company in
attracting potential customers and change them in to sales. The value to be given to this factor
will be 2.
Lower ongoing cost: The company will be able to lower the ongoing cost of the company
with the help of upgradation of the technology which will ultimately be beneficial for company.
The value is 1.
Forces against change
Difficult to transition: The change will not be easy for the organization as a result the
management will be disturbed for a certain while. The value to this factor is 2.
New skills needed: The employees may have to develop new skills which will involve
cost for training and development. The employees may resist change so the value to given will
be 3.
Impact on workload: The change may result in higher workload on the employees which
will resist the employee towards change. The value to be given is 1 (Dipboye, R.L., 2018.).
Time taken: The upgradation may take time which will include the cost and will be bared
by the company so the value to be given will be 2.
Cost: The cost that the company have to incur is essential in order to bring the change so
it will be valued 1.

As the forces that are in favour of change is totaled 11 and the forces against change valued only
9. So the change should be incorporated by the company.
Q3 Discuss how HR would go about analyzing the future training needs by using the Analysis
Phase Diagram.
Training need analysis is a process that is followed by the organization in order to understand the
need of training and in order to set a time period in which the training must be completed. It will
allow employee to increase efficiency into their tasks and it will also increase the productivity of
employees. In order to make sure that the employee are working at full productivity level and the
company is providing correct training to the employees, it is required from the company to do
analysis phase so that right employee can get right training (Haines III and et. al., 2018.).
The benefits the the training can provide to the organization if identified before time will be.
Identify knowledge gap before they become a problem: This analysis will help the organization
to analyse the need for training proactively so that the company can provide training to the
employee even before the problem related to it occurs. It will help the company to avoid future
contingencies and will help in taking actions.

Help the organization as well as employees to plan schedule for training: As the training
sessions is already scheduled and decided by the company it gives an opportunity to the
employees to schedule their activities accordingly. It will help them in identifying the free time
and they can manage their working time as well. The planning at any stage will help the
employee to become more efficient and will also help them in enhancing their time management
skills.
Ensure training is focused on right areas: It will help the company to analyse the area in which
the employee needs training and the company can provide those training to the employees that
can enhance their skills and capabilities (Ismail, H.N. and Rishani, M., 2018.). It will be
beneficial for employer as well as employee as the employee will be able to achieve
specialization in the field of their interest. The focused area must be according to the skills and
requirement of the employees and will ensure that right training is provided to right employee.
Helps in prioritizing needs of training : The analysis will help the company to give priority to
training according to the needs of the employees. It will help the company to analyse the
requirement of the training and prioritize the sessions according to the benefits. Making the
important training sessions priority will save the time and efforts of employee as well as
employer and will also provide better arrangement of training sessions for the employees so that
they can become efficient.
Can focus on providing particular training session to particular individuals: It will help the
company to provide training to employees according to their needs. It will help the company in
analyzing what type of training the employee actually need. Their are several types of training
that can be provided to the employee but the employer have to choose the correct type of training
which is essential for the employee and which are related to the tasks of the company so that the
training can help the individual to increase their productivity.
Analysis phase description of the diagram
The first step in the analysis phase is to identify the needs of training for the employees of the
company in order to make their employees skillful before the need or the problem actually occur.
It refers to proactive decision regarding employee development (Jimmieson and et. al., 2021.).
The triggering point can be analyzed when the actual performance of the employee is not up to
the expected performance. Which indicates that the productivity of the employee is decreasing.
The company can analyse the aspect which is deceasing the productivity of employees. The

factors that help the organization in analysis those factor that are decreasing the productivity of
the employees can be organizational factors which includes the objectives of the company, the
resources of the company or the environment in which the worker is working. All these factors
affects the working of an employee. If these factors are according to the employee then it will
increase their performance but if these actors are not according to them then it can decrease the
performance of employee. The second analysis is needed to be done in operations of the
company. This analysis is needed to be done in order to reevaluate the expected performance that
the company wants from employees. The expected performance must not be too high or
impossible to achieves as it will create pressure on employee. The third factor that the company
needs to analyse is the factor that are related to the person. In this factor the company needs to
analyse the actual performance of the employee. And try to analyse what is making the
productivity of employee low. The process of analysis phase is to identify the discrepancy in the
performance of the employee. To identify the need or training and to identify what type of
training is required from the prospective of employee in order to increase their performance and
to make sure that the training can enhance the productivity of employee. The process will help
the company in identifying if their is any need for the training or not (Krishnaveni, R. and
Monica, R., 2018.). If not then what are the other things that the company can do in order to
increase the productivity of employee and if yes then what type of training and what should be
the skills that are needed to be developed in order to enhance the efficiency and productivity of
employee. The training will help the employee increasing their productivity and will enhance
their working capabilities which is ultimately beneficial for the company.

Q4 Two days workshop for managers on effective feedback skills.
The company is providing a two day workshop to 100 managers that are working for the
company and are responsible for the management and development of the teams which are
working under them. It is important for he managers to understand the rationale of giving
feedback as it will enhance the productivity of employees and will also help them in improving
their performance. Effective feedback if taken seriously can increase the productivity and
enhance the performance of employee tremendously.
Overview of the workshop:
The workshop will help the managers in understanding the reason why feedback is necessary and
how to give positive and constructive feedback to team members and employees (Kumar and et.
al., 2018.). The the workshop will help the managers in knowing about the golden rules and
fundamental principles regarding a good feedback. The workshop will also include the methods
of giving feedback which can motivate employees and also help them in improving and
enhancing their performance. At the end of the workshop the manager will be able to give
feedback with confidence and will also be able to understand what type of feedback is good for
what type of employee.
The workshop will help the manager in giving effective feedback. It will help the manger in
learning the skill to motivate employees with the help of giving high quality feedback. The
workshop and training will also help the managers to deliver difficult feedback and messages
courteously and clearly. It is a part of effective feedback as manager sometimes hesitate to give
actual feedback to employees as they are not so good communicators and they find it difficult
because it can hurt their team members. Difficult feedback if not given properly can demotivate
employee and can also have a bad effect on the performance of the employee. It is important for
the manager to understand the importance of correct feedback in the development process of
employee as well as managers (Maurer, T.J. and London, M., 2018.). At last the manager will be
able to create good opportunities for development and coaching of their team members as well as
for themselves.
The training content that will be included in this workshop will be:
 Powerful techniques for complimenting good performance
 Discover a simple yet effective constructive feedback
 Strategies that can help in developing employees with the help of “facilitative feedback”

 Learn to tailor feedback according to the preference of individual personality traits.
 To grab some methods that can help managers for providing sessions on effective feedback
delivery.
The three methods that the manager can use in order to give effective feedback according to the
workshop they are going to attend are
Feed forward method: The idea behind the method is to give feedback not for the past
performance but for the future reference of the employee. It is believed that the employee cannot
change their past but will be able to change the future with the help of constructive feedback of
their manager. This method will allow the manager to tackle the situation and provide the
feedback but in a more positive way (Mello, D.M. and Thabayapelo, K., 2021.). The manger
needs to identify and align the goals of the individual with the goals of the company and try to
give ideas that can improve the performance and can help them in achieving their goals. This
method facilitate much more dynamic, positive and open relationship between the manager and
the employee. This can be very beneficial in enhancing the performance of the employee.
DESC: This feedback technique is about describe, express, specify, consequence. It is a simple,
direct and powerful way to tell individual about what the manager expect them to do in order to
enhance their performance and productivity. The first step I this method is to describe any recent
behaviour of the employee on which the manager is going to give feedback to the employee. The
sentence could be start from “I noticed” in order to make sure that the person can understand that
this is the managers observation (Ngo-Henha, P.E., 2018). Second step is to is to express how
that behaviour of employee affected the manager and what is needed to be changed clearly so
that the employee can understand what the manager wants. The third step is to specify certain
behavioral changes that the manager expect and the employee ave to work on them in order to
work according to the expectations of the employee. And the last step is to provide information
about the consequences that the employee can face if they didn’t take the feedback seriously.
Also tell them about the consequences that will be betterment for them if they change their
behaviour according to the feedback of the manager. Once they understand the reason behind the
feedback they will definitely take it in a positive way.
What/why: It is one of the simplest method and are really easy to adopt. In this method while
giving constructive feedback to employee tell them directly what they have done correct and
what they’ve done wrong (Park, J.H. and Tran, T.B.H., 2018.). The manager should make this

feedback according to a particular situation so that the employee can perfectly understand the
point of view of manager. The direct feedback must be delivered with utmost care for the
emotional well being of the employee.
The equipment that are required are
Mic and sound system: As their will be around 100 managers attending the workshop, in order
to communicate clearly it is important to have a good mic and sound system so that the voice of
the instructor or trainer can reach to every one clearly and they will be able to listen properly
what the trainer is trying to say (Park and et. al., 2020.).
White board and projector: In order to make the presentation visible to everyone, it is important
to have a projector and a white board which can help the trainer to interact with the managers
with the help of visual representation and it will also help the managers to understand things
clearly.
Room setting will be like this in order to make sure that presentation is visible to all.

CONCLUSION
From the above report, it is concluded that training and development activities are very essential
for the employees as well as for the managers of the company in order to make sure that are at
their optimum efficiency and effectiveness. Training and development will also help the
employee to increase their productivity which is ultimately beneficial for both employer and
employee.

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